When it comes to customer service, Uwharrie Bank has a lot going for it. The tellers are…read moreexceptionally friendly, remembering your name after just a few visits, while still maintaining professionalism. Caitlin B. is especially good at her job, always working with efficiency and good humor. There is NEVER a wait at Uwharrie, whether at the drive-thru or at the teller. Also, when my debit card was stolen, I had a new one in-hand two days later, without even entering a branch to report the theft, activate the card, or set up my pin. One of the reasons I use Uwharrie Bank is their commitment to the community. The bank is always sponsoring events and supporting local initiatives--support local so your money stays local!! Uwharrie Bank is a North Carolina Bank, and it only has one location in Concord, which obviously gets frustrating when you are across town. Additionally, the location is not open on Saturdays (although they have extended Friday hours which is helpful). None of this is surprising for a local bank, but it is the reason why I gave Uwharrie Bank four stars.

The customer service at this bank is second to none! They really strive to provide a service to…read morethis community. The tellers are friendly and call you by your first name and are very knowledgeable. The customer service representatives also do a great job. They look for irregularities among your accounts and personally contact you if they foresee a problem. They have really good mortgage rates and assist you with obtaining a loan.

This branch of the NC State Employees' Credit Union seems to get you in and out quicker than many…read moreof their other branches. I have used this branch since they opened. This branch actually replaced my old branch about a mile and a half away. The parking lot is a one way loop around the building. Some members try to make it two way traffic (and ignore the signs) thus, creating a jam. The drive in lanes get backed up during prime banking times. I always go inside and they get you out quickly. They have a coin counter inside that is free of use for all SECU members. It is simple to run your coinage through the machine, it prints you a slip to take to the teller for redemption. They have available customer service reps to the right as you walk in. The receptionist will ask you what you need and connect you with the correct representative.

Local Government Federal Credit Union (LGFCU) partners with Southern Employees Credit Union (SECU)…read moreand is housed in SECU's buildings. The difference is really in name only. LGFCU clients use the SECU locations, tellers, ATMs, etc., and go to these locations for mortgage and loan services. This LGFCU/SECU location is extremely new, with plenty of room for tellers and cars. There are four drive-thru teller lanes and a drive-up 24-hour ATM. Inside, there are several tellers located to the left of the entryway, and to the right there is an information desk at which you can tell a clerk your intended business. There is a nice waiting room for patrons to wait for the appropriate associate. LGFCU/SECU offers some really great benefits for its members. In order to join LGFCU you just need to be a local government or county employee; for SECU state employees are eligible for membership.

They need more knowledgeable staff. I asked security…read morequestions amongst others, I don't know was the answer from 3 staff. Always got a long queue in the drive though. Will take my business elsewhere. Terrible.

Went into the bank to speak to someone about giving money to a contractor to do work for me. I was…read moreseeking advice from them since I was a customer using their money. As usual no bank managers were there. So the bank teller stated she could help me. She told me that if I do a cashier check for the transaction then that will leave a paper trail. So i did as she suggested. I gave the contractor the check, he leaves, then comes back in after a couple of hours to cash the check. The same stupid teller I spoke with cashed the check. He took off with the money. Spoke to the bank manager and he stated the teller gave me the wrong information and that I should have spoken to someone that was trained to give that information. So even though he admits she was wrong and should have at least called me when he returned to the bank, they cannot help me. So now I am out of my money because of ignorance on the banks part. So I would steer far away from this bank or any First Citizens bank. As someone else suggested they are just in it for the money and have no concerns, or intelligence for that matter, to help the customers.

From the owner: At First Citizens, building relationships with customers is at the center of all we do. We…read moreunderstand there is a right way and a wrong way to do business, and we choose the right way. If you're looking for a bank that cares about you, your goals and your future, come grow with us. Visit us at our Concord, NC branch or find us online.

This location is conveniently located. The tellers are super friendly. The parking lot can be…read morehard to get in and out of. I appreciate how the tellers work to make your transaction quick and smooth. Sometimes you have to wait a while to see a customer service representative. Even though it's a busy branch most of the tellers still call me by name.

Save #3 today. Man! Am I really not supposed to make it to Charlotte today? Am I breaking someone's…read morebig plan? Did I collapse alternate universes just to make it? In any case, I needed the money in hand in a hurry, and so glad there is a branch around here, and better yet the branch operate Saturday A.M. The helpful lady inside understood my situation, and was more than accommodating. I owe you big time!

Not only is this bank beautiful, but also the staff is friendly and the fees are low to…read morenon-existent. I am a huge fan. It feels like you have stepped back in time (to a simpler and friendlier time). The decorations are opulent and ornate, yet warm and welcoming. I currently have one account with them and I'm thinking of switching several others. If you live or work in the area, you should definitely consider banking here. They make you feel like family and they don't nickel and dime you like the major chains.

From the owner: There's no substitute for experience, and F&M Bank's over-a-century history is a unique promise in…read moretoday's ever-changing world. From personal and business banking to mortgages, commercial lending, and a comprehensive suite of business services, we combine that foundation of strength with leading-edge digital tools and a community-first approach to power your financial life. Consistently voted a local best bank, our clients work with real bankers who know their names, their goals, and their neighborhoods. These are people who are as invested in this community as you are. Proudly rooted in Salisbury, NC, and serving clients across Rowan County, Cabarrus County, Greater Charlotte, and Raleigh.

We had to deal with them in selling a house. The buyer banked with them and they caused us to have…read moreto schedule 5 different closings because they could not get their act together. Incompetent. You would think they had never done a house loan and a closing before. I do my banking with them because I was with First Charter. Now I am seriously considering moving to another bank. In telling people about this I did not hear any good comments about Fifth Third.