The first time I went to V Hair Salon, I had a fantastic experience. I got extensions put in and although at first I wasn't sure the hair matched my colour, I was reassured and proven very wrong. They were fantastic and I couldn't have been more pleased. I then asked whether it would be possible to use the same extensions and have them dyed to my natural colour with some bright blonde bits going through. I also sent pictures for reference. I got told this was possible and I was hugely looking forward to having long hair again with my new more natural tones. Unfortunately there seemed to have been a miscommunication and instead of extensions that matched my colour with the blonde, I was shown extensions of one colour - ash (almost silvery green) extensions which had had toner put on them. I should have followed my instinct that they didn't look right. The hair dresser could obviously see I wasn't sure and did say we didn't have to go ahead, but as he had been so correct the previous time, I thought i should put my trust with him once again. Sadly, this time, it did not turn out the same. My hair, which had also been toned was gold, the extensions were silvery/green with no highlights through them. I paid the 180$ for the toner (I had already paid 180$ on my previous visit for the Cost of the extensions being reapplied). So, I had now paid 360$ for hair I wasn't happy with. I left for a few hours and decided to return and express my disappointment and to see if there was anything we could do to rectify the muddy-puddle hair I now had. Now, don't get me wrong, I understand the frustration from the hairdresser - he gave me an opt out and I still went ahead and got them put in. But at the end of the day, I wasn't happy and was asking for what could
Be done, even apologising for the fact that I was complaining. Instead I got told that there was nothing I could do, he felt it was similar enough to the pictures, he has in fact already bumped off 80$ for the toner he had to put on my natural hair (to match these grim coloured extensions) and let me use the same extensions before to save me money. He then proceeded to tell me that if I use straighteners on my hair, this will brighten the toner, but there still wouldn't be any darker bits. I just felt really disappointed, not being listened to (I expressed also it felt more like an ombré than a ballige) and made to feel like I was there to get anything extra I could, when in fact I just wanted to see what could be done to make them more what I actually had asked for. So, although yes, he helped me save money by not having to buy whole new set of extensions, I have had to pay him 180$ for the horrendous toner in the first place, and now have an appointment booked for 115$ elsewhere to fix the mess my hair now is. Sadly, a customer has been lost in me. read more
