This is my first time here with my mom. It's such a beautiful building--the architect did a great…read morejob. It's also very well laid out, with signs directing you to the right areas. As I was walking, I noticed that they treat many health conditions, like Pulmonary, heart failure, and neurology. It doesn't matter what type of care you need; the doctors here are very knowledgeable in the latest medical care and technology field.

This is a beautiful new(ish) addition by Baptist Hospital which is located right next to the…read morehospital. I've heard hospital personnel and some friends refer to it as "The Rotunda." I'm not real sure if that's an official name or just a nickname, but if you hear it referred to as that, then this is the place they're talking about. On one of my trips to MS, I managed to land in the ER with abdominal pain. I was there for a couple of weeks on that visit and they didn't want to wait for me to get back to FL, so they had me see a GI doctor the next day and I was sent here for a sonogram. I was greeted with a smile upon arrival and checked it. I was taken back almost immediately and the tech was super sweet - that good 'ole southern hospitality. My mother went with me and during her wait while I was having the test done, she waiting in a large, comfortable waiting area with free coffee, a television, and plenty of magazines. If ever in MS and in need of medical testing, I wouldn't hesitate to return here.

We waited for from 6 an until for surgery they had us waiting for a long time. Over 8 with a rude…read morenasty receptionist. Then the male doctor came and apologized after almost 6 hours .I think he was highly unprofessional came in the room and did not speak him or the nurse.Just to come back to say it's gonna be another 2 hours before she can have surgery so we waited look like over 8-9 hours before she even went to surgery. That is not acceptable and I think he thought that it was okay because they think they can do whatever you have options use them. They prepped her only to sit up for 11 hours waiting on surgery. And the doctor's assistant was named Caroline. She was rude unprofessional. She practically kicked me out of recovery room and gave me a green card. Didn't explain anything. People like you won't have any good luck and you have no business dealing with people with sequences or illnesses of any kind. Shame on you. Shame on this hospital. Y'all should have a better procedure than to make people wait for 11 hours for a 30-minute surgery. My daughter wasn't a priority

The wait to get an appointment was long. They were absolutely packed so everyone was quick to rush…read moreme one way or the other. I had to fill out the same information multiple times. Worst of all is the doctor was barely with me, and didnt seem concerned with anything I came there for. I admittedly had a few concerns, and they were busy but I dont want to be ignored. These were real issues I needed treatment for! They were more concerns with the initial intake, seeing as I was a new patient, than anything I needed. And they wasted so much time asking questions about old concerns I had long since had treated! Then they had the audacity to say they wanted to schedule a new appointment 3 months from now. WHY? They did nothing that would need a follow-up. Waste of time and money, I will never be back.

A great place to work, with some of the most dedicated physicians and surgeons in the state.read more

I rarely leave reviews, but after my mother's recent stay, I feel compelled to share our…read moreexperience. From the beginning, there were serious concerns about her care. On May 5, she was in visible distress--crying and shaking from IV pain--yet her discomfort was not addressed with urgency. Instead of removing the painful IV when requested, a nurse proceeded to place another one while she was still in pain. The same nurse also rushed her through discharge paperwork without ensuring she understood what she was signing, which felt dismissive and inappropriate. Medication management was another major issue. At discharge, medications that had already been discontinued were still listed and even administered. The discharge paperwork contained inaccurate information, which could have led to serious harm if my mother hadn't caught it herself. This points to breakdowns in communication and patient safety protocols. When I asked to speak with a patient advocate, the situation was escalated unnecessarily instead of being handled appropriately. It did not seem like staff were prepared to respond to patient concerns in a supportive or informed way. What was especially troubling was overhearing staff refuse to assist another elderly patient who needed help using the bathroom, leaving them in an unacceptable condition. Witnessing that contributed to our growing concern about the level of care being provided. We also had issues with discharge planning. Despite ongoing symptoms, our request for an additional night of observation was denied. Prescriptions were sent to a pharmacy two hours away instead of the hospital pharmacy as requested, creating unnecessary stress at discharge. Basic care needs were difficult to meet throughout the stay. Assistance with bathing was delayed, and we often had to request cleaning for the bathroom. The environment did not feel consistently maintained, and the layout made it difficult for someone with mobility challenges to use safely. Case management support was also lacking. When we asked for help with medical equipment and supplies, we were told to coordinate everything ourselves. The response felt dismissive and did not reflect the level of support we expected during discharge planning. Overall, this experience resulted in a complete loss of confidence in the facility. My mother now feels unsafe returning due to concerns about communication, care quality, and patient safety. I hope this feedback leads to meaningful improvements, because no patient or family should have to go through an experience like this.

St. D's quality of care on the floor has noticeably declined since the facility changed ownership…read more There are two main scenarios: veteran nurses who have stayed primarily for retirement benefits, and newly graduated nurses who are struggling to keep up. Many of the experienced nurses rarely assist CNAs with tasks like moving patients in and out of bed, often leaving family members to step in and help instead. In contrast, the newer nurses are generally more willing to assist when needed. Response times to call buttons range from just a few minutes to over half an hour, with delays worsening at night due to the absence of unit secretaries. This is particularly unacceptable for patients who urgently need help, such as getting to and from the bedside commode. Calling for medication is problematic. When pain medication was requested for a patient with stage 4 cancer, there was a 25-minute wait before having to use the call button again. A nurse not assigned to the patient eventually responded, stating it was too soon for more medication, although the patient had not received any for over six hours. After clarification, the nurse realized she had mistakenly checked the wrong patient's file and later apologized, which was appreciated. This was a problem more than once. A recurring issue I have observed over the past eight days is that employees are frequently using their cell phones--either browsing online or talking to friends using earbuds--while on duty. This occurs even when patients' call lights are flashing, indicating they need assistance. The hospital's long-standing affiliated doctors continue to provide good to excellent care, and this remains the primary reason I would still recommend this hospital to others.

My Dr. went from Richland to here at the WALK IN CLINIC. I followed. As much as I love my dr. I…read morethink I made a mistake. I am not a walk in, I have appointments given to me at least a Month in advance, and I still have to sit for up to 3 hours while walk ins go ahead of me. And when notified, the receptionist says,"well you're a walk in, you'll have to wait." When corrected, they get all huffy. Once, they even mixed me up and put me on 2 different Dr.lists that I wasn't supposed to be on, and drew blood work I wasn't supposed to have. Not only that, but they close at NOON on Fridays. And some of the receptionist staff are down right RUDE and KNOW IT ALL. I have thought many times about going back to the old offices and getting on with a new dr. If I have to sit for the next appointment for more than 30 minutes... I'm walking out and finding another dr. It's just not worth it.

Interminable waits. Different doc every time, so impossible to establish any kind of relationship…read more Humorless docs. Won't be going here again!

Parking is not so great. There is a garage, but if you can't climb hills or can't walk distances,…read morethis will be a challenge for you. Accessing the clinic is confusing. There is no clear marking or signage, inside the building when you walk in on the main level, which level the walk-in clinic is on. As an FYI, it's located on the lower level. I asked someone who worked in the building, what floor the clinic was located on and they told me the fifth floor. I take the elevator to the fifth floor and sign in and the receptionist is looking perplexed. I was asked did I have an appointment. I told her no and that I was told I didn't need an appointment for the walk-in clinic. She then tells me to go down the hall, to another elevator bank, take the elevator to the lower level and that's how you access the walk in clinic. I get to the receptionist at the actual walk in clinic and she asked me did I have an appointment. I told her that I did not and that I had spoken with someone on the phone who said I didn't need an appointment for this particular location at that particular time. She then tells me because they all of a sudden got crowded, that the next available appointment was two hours after the time that I arrive and that they weren't taking walk-ins. I told her this is not information that was given to me less than 15 minutes prior to me arriving. When I looked around the waiting room, there were two other people in the waiting room. She then asks would I like to fill out my paperwork since I was already there. I told her that I would and I did. I was seen by a nurse practitioner in a decent amount of time and I didn't have to stay for two hours. Why the two stars: Because what I was told on the phone and what I was told when I arrived were two different things and it was less than 15 minutes between the two. The receptionist was not exactly the most customer friendly person in the world. Within 12 hours of me going, I developed congestion after my initial with diagnosis and was refused a prescription for Mucinex D. Due to the backwards laws of Mississippi, you have to have a doctors prescription for medicines that contain pseudoephedrine due to the math addiction problem that everyone is having. Lastly, I give Baptist credit for having a clinic that you don't need an appointment for, but I would be mindful and cautious that if they do get busy, you will need an appointment and would just go ahead and call and make one, just to cover all of your bases.

Friendly and helpful staff! They didn't offer what I was looking for, but they where so kind to…read moreassist me with information to point me in the direction that I needed. Marcella was an absolute gem! I was able to find the service that I needed because of her! Thank you so much.