I reserved a cabin through Airbnb and paid the fees and agreed to the contract. The terms were that there was a 24 hour cancellation policy. After the reservation was made On Airbnb Vacasa Sent a supplemental contract and told me it had to be signed. It was mandatory. I told them I did not agree to the supplemental terms and wanted to cancel The reservation. They refuse to cancel it. They told me to call Airbnb to cancel it. Airbnb clearly communicated in writing that I should not cancel through Airbnb because I would not be eligible for a refund that I had to get the cancellation done through Vicasa. I called Vicasa again and they refused. This contract is not legal. It is not binding as I was placed under arrest by the leverage of a $900 reservation. This is bad business it's illegal and it's unethical. Now my choice is to stay somewhere that I don't want to stay and risk how it pans out since I signed the contract under arrest or try to replace my wife's vacation for her 62nd birthday and risk losing $900. this is bad business in the least. EDIT* the content of the supplemental contract is in the house rules section of the Airbnb listing so I guess it's my fault that I didn't see it. Still unhappy about the situation. read more

Completely ruined my vacation. Drove 12 hours, couldn't get to the residence because the island was locked down for a bridge closure. Vacasa told me too bad I didn't get trip insurance. Next morning attempted to check in, but the keys they gave us didn't work. Called several times, and they finally sent out a maintenance worked to get us in. Spent 2 hours waiting outside. When we got in finally, it smelled like mildew. Started checking rooms for water, and sure enough the carpet is soaked in one of them. HVAC leaking. There's mold in the room too. Part of the bathroom room is rotting off where the wood has been wet for so long. Main bedroom has a brown liquid splattered all over the wall. Also found a couple dead roaches laying around. When I called Vacasa to talk to someone about the mold and mildew smell, they kept passing me off to people at a call center. Told them we wanted another residence and they finally has someone named Katie call. Katie was AWFUL. Weirdly combative and angry right out of the gate. Refused to talk to me because I wasn't the primary lease holder, but was so rude to my girlfriend that she didn't want to deal with her. They sent people back out to look at the property, but when I attempted to call Katie back she'd blocked both of our numbers. Had to go through AirBnB. She did finally call back and hung up on me multiple times while we were dealing with customer service. She claimed there was no mold, the house was fine, she wasn't moving us anywhere and we just needed to wait while they cleaned the carpet and replaced the door and such. The audacity of this woman, to tell me we needed to wait while they did renovations on this place. We ended up canceling our vacation over this. Horrible experience with these people, and judging by the reviews, this is normal. Katie, if you're reading this, you should find another job where you don't have to interact with people. read more

See all

Beware They will rip you off if you have to cancel, even though in their contract it is fully refundable if cancelled within the time they specified. All we got back was the cleaning fee. We had put down half the rental cost as a deposit and never saw a dime of it. read more

We arrived at condo 201 Colony by the Sea to find extensive, unacceptable damage and health hazards, including: water damage to the master bathroom door and floors, holes in the drywall, visible mold, rodent and insect feces on countertops, and pubic hair on the toilet. This unit is uninhabitable. We immediately notified Vacasa that this is a health hazard and that we could not stay. A local staff member confirmed there was a major water incident involving the shower head being ripped out, causing extensive flooding that also damaged the unit below. Vacasa called us at 12pm today to say they were doing "drywall repairs"--clearly indicating they knew about the damage ahead of our arrival and failed to notify us 24 hours in advance, removing our option to cancel or make alternative arrangements. It is now 9pm. We are 5 hours from home, with no safe place to stay. The condo smells strongly of mold, and no temporary fix like a drywall patch or air purifier is acceptable or sufficient for this level of damage. Manager Rachel said she would call back but has not. The only solution offered was to stay overnight in this hazardous space, which is completely unreasonable. This is a blatant failure in duty of care and communication. We've lost valuable time from our trip and are now left scrambling due to Vacasa's negligence. We have video and photo evidence of the condition of the unit. This situation is absolutely unacceptable and must be addressed with a full refund . I do not trust them to relocate us and at this point it's 9:30 pm and we have no where to go. read more

I rented the Zen Retreat located in Newland NC. It was booked through booking.com. Renter beware: The site clearly states pets welcome and no fees. After payment went through I received an email asking me to sign the North Carolina (NCC) Guest Agreement. I looked into it and it said only 1 pet allowed. After emailing and asking about the pet policy because I had two dogs I was given a generic email with no answer. I called and spoke to someone at Vacasa. The lady informed that only one pet could come and that I would need to pay a pet fee. Very confusing as the site CLEARLY says pet(S) and no fee. After telling her the website says differently she asks someone at the office. She comes back and tells me that I can have two dogs come but will need to pay not one pet fee but both. This makes zero sense and I wasn't going to have to pay a pet fee when it was just one pet and now I have to pay twice. On top of that I never received another guest agreement to review. I called booking.com after trying to cancel and only being given part of my money back. Booking.com agreed with me and said I should not be charged. They also sent a request to Vacasa to give me a full refund. I have emailed Vacasa, called Vacasa, and text their customer services for over a week with no response. I have now had to get the BBB involved as well as my bank. This is a sketchy company....look at the reviews. They false advertise and do not fix mistakes. read more

Vacasa North Carolina - Real Estate Near Me - Kitty Hawk, North Carolina

See all

Never ever book with them! Absolutely immoral crooks! Mandatory evacuations don't mean anything to them! Other major booking companies have overriding policies for natural disasters and weather esp when it's mandated! We had a house booked in Hattaras today and were unable to go today after driving 12 hours when dare county posted the 5 pm alert and they refuse to issue refunds even partial. I will make sure everyone on social media knows how terrible this company is! read more

(This was initially posted to the Vacasa corporate listing in Portland Oregon like many, many other Yelpers have done but of course the touchy-feelies at Yelp HQ probably "under pressure" from Vacasa had it removed and told me to create a separate listing - so here we go.) Over the years, I've done several beach rentals mostly in NJ but also in DE and MD. Especially in the South Jersey market, Vacasa doesn't have a presence as it's mostly a lot of comparative local mom and pop realty companies that have been listing the same places for years. For this vacation rental we were in South Nags Head and the house we rented was cross listed on Airbnb & Vacasa. The initial booking process was straight forward via Airbnb. Since it was within 45 days to our arrival date the entire week was due at the time of the reservation. No problem and within a few minutes I had emails galore from both Airbnb and Vacasa confirming the reservation. Day of arrival around 11am I got an email with the combination for the electronic door lock. All good on that as well for the 4pm check in time. While the house itself we rented was fantastic (looked great and amazing oceanfront location - link to the house at the end of the review), a lot of the details that Vacasa and Vacasa alone handles were lacking. 1. When we arrive at the house the two large outside garbage cans are semi-blocking the area under the house where you park. When I go to move them, they're very much full with the prior tenants garbage. The day of arrival email from Vacasa mentions needing to put those garbage cans out so that the garbage can be collected when you leave. All well and good except the information book inside the house from the owner mentions that there is no garbage pickup for any house on the street and that all garbage needs to be taken by the renter down the street to a shared communal dumpster. So either the owner is wrong, not likely, or Vacasa is wrong, likely, and never checked that the prior tenants did this. 2. We go to use the house's washing machine only to find the prior tenant's dirty sheets & pillow cases are in there. The day of arrival email tells you to put your old linen in the large laundry bags in the house (none that we saw) or to collect it and leave it at the lower level entrance to the house. Someone obviously put the old stuff in the washing machine at some point and left it. 3. The day of arrival email mentions that when you leave you are supposed to load the dishwasher with anything dirty and start it. We open the dishwasher to find a fully loaded machine with dirty plates, cups, utensils, etc. 4. There are multiple lightbulbs burned out and the ceiling fans (particularly in the living room) are caked in dust. Now in all fairness, while there are multiple Vacasa offices in OBX, you are not given contact information to any local office and instead you need to go through the headache process of calling the 800#, waiting a decent amount of time to speak with a rep. and them seemingly having little to no idea what you're talking about. I called the day after our arrival about the aforementioned things. I guess someone from Vacasa came and took care of the prior tenant's garbage two days later, but I never got an answer as to where all of the bedding was supposed to go or what we should do with it and I took care of the dishwasher, replacing the lightbulbs and cleaning off the ceiling fans. Overall, the phone rep. was very perfunctory and said that someone from the local office would reach out to me about my concerns. A month plus later...I'm still waiting. Very sloppy and as somebody that has worked in the hospitality industry for over two decades, if guests were to stay at the hotel I work at and found the prior guest's garbage in the room, a loaded dishwasher with dirty dishes and needing to take care of linen from someone else there were be apologies, comping and refunds galore from the property and/or the parent company but with Vacasa it's crickets. My favorite is that my review for the property is suppressed on their site so that it can't be read. My name isn't Beth and it's not Kevin. Yet if you find the house listing on Airbnb, my review is very much there. www.vacasa.com/unit/95351 Vacasa does "manage" a number of nice houses in the OBX area but in the future, I would be very hesitant to rent a property they are involved with. At the end of the day the owner is paying a company like this to manage things that clearly, they're not managing. Maybe it's why Vacasa announced another round of layoffs last week? If this is how you communicate and manage your clients' properties, why would anyone want to do business with you? read more

We were roach infested in Rodanthe NC and covered in poison ivy from the pool area! Vacasa did NOTHING to rectify the situation!

Nice location. Pickleball courts. Poops. Nice beach. Close to wild horses. Unit had private pool read more

See all

I would never rent through Vacasa of North Carolina again. They refused to let us change dates (not asking for a refund or to cancel) even though an extreme weather pattern was hitting the area. An ice storm with freezing rain that would make the roads to the mountain treacherous. I understand not letting you cancel last minute but we simply wanted to switch dates and were not even seeking the price difference. The new dates would have been over $1000 cheaper but we were willing to let them keep it given the circumstances. They lack customer service and empathy to safety concerns. I will never rent through Vacasa in any city/state going forward. read more

We rented a house MARCH 31 and the code was not good to enter the house. We called several times before we could get help and the maintenance guy was a JERK. read more

My family suffered an emergency back home and Vacasa really worked with us! They were flexible and supportive during an extremely difficult time in our lives. We appreciate all the kind people at vacasa and the care they showed us. The property beautiful, clean, and full of all the amenities we needed. We have a 3 month baby and she didn't notice a difference that she wasn't at home. A truly wonderful experience and my family will be back. Definitely worth what we paid. read more

We rented a house in Frisco, NC named Sunset Blessings that was managed by Vacasa and listed by Airbnb. After a few days we started smelling a strong sewer odor on the 3rd Floor. This level has the kitchen, living room, dining room and primary bedroom. The odor was emitting from the Primary bathroom's shower. It smelled like an open cesspool. We contacted Vacasa/Airbnb about the problem along with another issue with our freezer. The response we received from Vacasa was "sorry about the unpleasant smell". We contacted maintenance and he said all he could pour some cleanser down the drain. The house had a peat septic and we couldn't pour Clorox down the drain. The issue was NEVER resolved and we had to deal with the smell for the entirety of our three week stay. We asked for a 50% refund because of the diminished value of our rental due to this unresolved condition. Airbnb sent a paltry refund but Vacasa refused. Buyer Beware. read more

Stillwater's house in Rodanthe was filthy, in disrepair and unsafe. Management has been unresponsive. Stairs to house have a broken board hidden by a mat, old clothes under house, dirty crusted grill, house smelled of fish, kitchen wastebasket had "fish juice" in bottom of can making the house stink, screens have head sized hole, sliding door in king bedroom doesn't open, living room blanket has crusted food on it as well as blanket in kids room, mattress in twin room was found to have a gigantic pee stain, mattress pad is stained, carpet is filthy with large stains, leaky bag of melted taffy in cupboard. Maintenance man showed up unannounced and was working on house while my sister was sleeping inside. We then checked the windows because we felt very unsafe and it was found none of the windows were locked. Terrible experience. We saved up all year to go and this is what we got for $3700 for 6 nights. read more

See all

I reported the dryer wasn't working, someone came by, took a quick look, said they would contact the homeowner to see if they wanted to replace it or repair it. I called several more times with no response. I found out it had previously been reported and nothing was ever done. We had 10 people for a week with no dryer. This home was ok but in need of repairs, lightbulbs. I would not recommend Vacasa or Ruthy's Haven. read more

BEWARE!!! BED BUGS!!! Please look at everyone's reviews. it is very important. My children and I stayed at a Vacasa property called Eagles Nest in Corolla NC. We stayed three nights. I contacted Vacasa because I was devoured by bed bugs. I showed them numerous pictures of my body with hundreds of bites. They claimed that an inspection was done and found no bed bugs. That was a total lie as I have no bed bugs in my home and didn't stay anywhere else before the Eagle's Nest. They just didn't want to agree that there was an infestation of bed bugs in one of their properties. I made several calls (was hung up on once, and left on eternal hold on another) to try to get justice in this regard. I am furious with this company and will continue to right as many negative reviews that I can. I am currently researching lawyers to assist. They can not continue to operate in such a negative manner. Please find another company to use. DO NOT USE VACASA!! You will be disappointed. Also, the hot tub jets were not working and the temperature didn't get above room temperature. The Teflon coated pans were scratched and beyond use. The plastic ware was very old and stained. The A/C did not worked correctly. We were burning up! read more

See all

We arrived at our destination Frisco, NC) on 6/3/2023. Upon entering the house, going up the steps, there was a stain. Ok, up more stairs and the master bedroom had a pee stained mattress cover, even at the head of the bed, lots of stains. The toilet paper holder had been ripped out of the bathroom wall and my husband found a gallon size baggie behind the dresser. In it was something wrapped in tinfoil...we didn't bother to open it because there were children present. My daughter started vacuuming because it was so nasty, this should have been housekeeping's job. We didn't bother to look at the other bedrooms. We figured they were just as nasty. By this time my grand daughter started crying and didn't want to stay in such a filthy house that was advertised as clean and ready to occupy. My son-in-law called Vacasa and explained about the filth. We were told that if we leave, let them come and clean, then we could come back. After unpacking, why bother to pack up and leave? If we do pack up (which we did) we were leaving this house for good. No coming back. We found out the next day they didn't have anyone to come and clean. After paying over $3,000 for a nasty house, we would have had to get a hotel room for at least 1-2 night. Another $$ we didn't want to pay. Luckily, another realtor had a clean house for our week at the beach. I guess we will take vacasa to court to recoup our money. Stay anywhere else besides VACASA read more

Vacasa North Carolina - Avoid Vacasa realty - Real Estate Near Me - Kitty Hawk, North Carolina

If you see a rental from Vacasa STAY AWAY!!! My family and I rented a home from Vacasa in Kill Devil Hills and when we arrived the home looked like it hadn't been cleaned in months. Dust completely coated the fan and light fixtures. The rug hadn't been vacuumed and there was food crumbs and dog treats stuck in the carpet. The floor was dirty. There was a puddle of dirty water sitting in the sheet pans under the oven. A used bar of soap and someone's shampoo was left over from a previous guest. The sheets were stained and there was hair on the pillows and towels. There was also a dead cockroach under the tv stand. After attempting to contact Vacasa I was told someone from the local office would reach out to me but nobody ever did. And everyday I followed up I was told the same thing. I still haven't heard from anyone from Vacasa. We ended up having to leave the rental a day early after not being able to use two of the bedrooms and having to sleep on the couch. I have not been getting any help from Vacasa. They have given me the run around and told me they do not have any intention to make anything right. I was promised a 3 bedroom house and didn't get what was promised. They clearly have no concern for their customers and do not want to fix their mistakes. read more

Nice house. Poor Vacasa service.