The worst customer service, they lie, they steal, they just do not care. Don't get the warranty you…read morewill never get anything covered. Made in China furniture dosnt last, staff is rude and racist.

Do not buy anything from this store!!!! I attempted to buy a dryer online and they do not have it…read morein stock unlike their website stated. They refuse to refund my money and want me to buy one of their "suggestions" instead - which means another manufacturer. I have had to go through the credit card company as they are refusing to give me back my money. They are also impossible to deal with on the phone and will only try to make me buy another brand. DO NOT BUY ANYTHING FROM THIS STORE!!!! In the meantime I am forced to go to the laundromat to dry my clothes!!!

My experience with this Vacuum repair shop was really good. I needed a small part replaced on a…read morehose. Jason was able to fix it in a matter of minutes. My experience with this business was very positive and efficient and friendly. I would recommend the Vacuum Shoppe to anyone needing a repair of a vacuum. Thank you Jason. Louise Brisbois

This store is terrific! My central vac motor died & I…read morecouldn't get parts anywhere. They managed to source a replacement for me the same day & saved me hundreds $ in the process . Wow!

If I could give less than 1 I would. I have never had good service but have had snotty clerks and…read morewould never recommend this place to anyone for anything. all they want to do is to sell, get it out the door and hope to never see you again.

would not recommend this store to anyone, we bought a vacuum and tried to return it the very next…read moreday and was told no they wouldn't even consider an upgrade to another vacuum. Was told it was now used and they don't take back used products, even though they sell "refurbished " Dysons, he didn't know what refurbished meant! We also didn't get a chance to tell them we were originally in the store for a gas fireplace, good thing this happened before we spent more money there. Don't shop at this store!

the best service! fast, reliable!…read more Bernie explained the problem clearly and worked quickly ! Fast Eddie never disappoints!

Poor experience. Bad attitude with misogynistic comment. Did not fix machine either. Discussed with…read morefollow up call who said they'd refer me to someone else to call back. Never got a return call. Also charged $150 at the end. I understand skilled techs time is worth money but perhaps discussing charges ahead of time on machines would manage some expectations... although managing sexist comments about laundry being a woman's job is something I don't think you can do with Fast Eddies.

The store itself was fine, unfortunately they partner with King and State for their 5 year…read morewarranty, which the store aggressively pushes. They sold me 5 new appliances with extended warranty. For some reason the washing machine doesn't have a serial number. Clearly I didn't remove it, or I would have removed it from the other 4 appliances. I found out that as it was the floor model, it should have gone in the garbage, not sold to me. So that's really bad on the sales persons part. I have an issue with my washer, I went through King and State. They sent out a technician, who refused to work on it because there was no serial number, but I do have the bill. I got an invoice from Whirlpool for the tech to show up, which I refused to pay, after several calls to the brick, they paid it and mediated between myself and King & State. They sent out another technician and that guy repaired my washer. However, he did something wrong, so had to come back 2 days later. That was about 8 months ago. The washer once again does not work, same error. King and State refuses to send out another technician. Might have something to do with the 5 year warranty expiring in 1 month. They actually cancelled my technician that they scheduled, siting that I've called 6 times, about the same issue. Calling and having the washer fixed are clearly different. I've called the brick, left messages and they are not calling me back. So although my initial experience in purchasing the products was ok, the customer service on both the Brick's part and their partner King & State has been less than desirable.

The Brick in Burlington probably had the worst customer service I have received on a 5000+ dollar…read morepurchase I made for my first apartment and first big furniture purchase I have made. I could write a novel on it but I am choosing peace lol. The salesman, Aaditya, was sleazy and disingenuous and when we tried to return nightstands (One still in the box and one out of the box but not used) in which HE messed up and sent the wrong one, he tried to tell us it was our fault. He was nice to my boyfriend's face but as soon as he asked for the general manager or were around customer service (who were also useless by the way) he switched and said it was our fault. We called numerous times asking for the general manager, and was either told they were not in or the customer service were defensive of why we were asking to speak to them. I don't even need the nightstands and don't even care for my money back at this point, I just want it out of my sight. I understand if the one that was open can't be returned but trying to return an unopened, unassembled, untouched nightstand that I was wrongly sold (which I have proof of if needed) should have no issues and the team should have at least been cooperative, considering the circumstances and big purchase I made. I was also pressured into and given the wrong impression about signing up for a Flexiti credit card but I won't get into that in this review. I just associate the furniture with the terrible, dismissive and dehumanizing experience that my boyfriend and I had and will not shop there again. Do better guys, is this seriously the kind of people you want to be known as?

My stove was not working and I paid $80 for a service call. When the service person attended the…read morehouse they said it would be another $240 for them to look and tell me what was wrong with the stove and if any parts were needed it would be an additional charge. This was a very old stove in a rental property, and it did not make sense spending that kind of money to fix it. I decided at those prices I would throw out the stove and I purchased a second hand Inglis for $300 which is working perfectly. I am sorry I wasted my time and money with JSK.

My dryer wasn't heating up properly. There was a service man at my door 4 hours after first…read morecontact. I received a response to my email within minutes and an appointment was arrange. The service man arrived promptly at the time I was told he would arrive After checking everything, he was confident a good cleaning inside would solve the problem. While he had the dryer apart, he noticed the belt was cracked and had stretched over time. It was replaced. A thorough cleaning was done including sensors. The dryer is operating like new.

We are happy with our refrigerator but we're very much inconvenienced by an error in delivery. We…read morepurchased our refrigerator on Thursday August 20 and arranged for a Saturday delivery at an extra charge of $30. We explained the need for the earliest delivery to Derek, our salesperson. He assured us we'd hear from the delivery people the night before or morning of delivery but also that he'd be working that Saturday. When we hadn't received a call by 9:30 am I called Derek. He called back about an hour later apologizing for the mixup but had no explanation or solution. Our freezer had been breaking down over a couple of days preceding our purchase which he understood but could only offer the suggestion of buying bags of ice to keep our perishables until whatever time Monday delivery could be made. No compensation for our frustration but hopefully our delivery fee will be returned.

I went in the store and gave them the dimensions of the fridge I required. The salesman showed me…read more3 that would fit and I chose I and paid for it. They were suppose to have it delivered and all set up and put it in the space.. The said they couldn't plug it in for 1 1/2 hours. It was sitting in front of my ovens and I asked if they were coming back to move it and put in the space. They said no that it moved easy on wheels and let I am a handicapped 76 year old and my friend is 82. This was Tuesday and they wouldn't send anyone and told me I would have to wait till Thursday. I had all my groceries in bags and my frozen would be gone by thursday. I had to hire someone to do it and then it didn't fir which the salesman said it would so I had to take out one of my cabinets. This cot me $300 and the loss of a cabinet and a great deal of stress and hardship. It is the m worst service I ever had. I wouldn't recommend CAS to anybody.

My 18 year old Maytag dryer stopped mid cycle. I called Sutton and Son Appliances, spoke with…read moreCrystal, who was very kind, patient and informative. We set up an appointment. Lee the technician arrived on time. He was pleasant, courteous and answered all of my questions. He had the issue diagnosed quickly ( thermal fuse). He replaced the fuse and the dryer is now working...and the cost was reasonable! If you are looking for an appliance repair company, look no further than Sutton and Son Appliances..5 stars....they are the best! Thank you again Crystal, Lee and Sutton and Son Appliances. Diane

Thanks for the Sutton and Sons recommendation. They…read moreanswered the phone in person, diagnosed the problem over the phone, came within a day when they said they would come, with the part in hand and problem fixed in 15 minutes. Polite courteous every step Of the way and a decent price too. Delightful experience. :)