Always want to support local businesses. Went in to try to get a replacement igniter for our 300…read moreseries Weber BBQ. I was told that they could not help me without the exact year & model or serial number; that the parts change every 3-4 years and they would need the exact model. We had bought it second hand, so idea of the year, but certainly less than 7 or 8 years old, but the plate with the serial number was no longer on the BBQ. My husband then went in WITH the part, and after some discussion (again, saying they couldn't help without the model/serial number) they looked up the part number and found it at another location. They took his name and number and told him they would contact him when the part arrived in a day or so. After about 4 days, he called to see if it had arrived. They had no record of him, his contact number, or the part being ordered from the other store. In fact, the sales associate said, "Well, that's not how we do things here". The sales associate was entirely unhelpful and somewhat condescending. No apologies, no offer to make it right. So, after two trips to the store, and zero follow through on their part, I looked up the part on Amazon. Found that this was a UNIVERSAL part, which fits ALL 300 series Weber BBQs built in the last 13 YEARS. Ordered, and it arrived the next day.

Horrible example of community spirit. Parked my car in their EMPTY parking lot, after it was…read moreCLOSED, when my engine light came on. In the 2 hours it took to get a tow truck, they had called the police and ticketed my car. They literally would have had to call the police to come to their location to do this as the store was already closed. What a bunch of sour pusses.

Wow...if you have ever wanted a BBQ...not just the ones that you see in the HD or CT catalog..but…read moreones that will make any fan of BBQ lust over...this is the place. The name Barbecues Galore is pretty accurate, as they carry an immense number of Propane, Natural Gas, Charcoal, Infrared, Wood..basically anything that can cook food with heat here. The selections range anywhere from the $100 dollar charcoal to the 5000+ dollar natural gas BBQ stations. Barbecues Galore are also licensed dealers of Weber, Napolean, Broil King, DCS ...just to name a few. If your looking for patio living or furniture..yup..they have it. Patio heaters, Fire tables, Umbrellas, Plates, Glasses..I could go on, but you get the picture. If your BBQ needs some tweaking or some extra add ons, they carry an excessive number of additions to make your BBQ experience even better. The staff here is super helpful and will answer any of your questions with some knowledge. If you like looking for that special type of secret sauce or rub to put on your BBQ creations, they also carry a wide selection of seasonings and rubs to round out your spice cabinet. There are only 4 locations (Calgary 2, Burlington, Oakville) and it would be great to see more. Barbecues Galore is a wonderland for any BBQ beginner or enthusiast and they can fulfill your wildest BBQ dreams!! 5 Stars!

We had a gas fire place installed by Barbecue Galore. Initially everything went well with Tim…read moremaking a site visit and working with our contractor. They neglected to mention that a fan was an extra cost and after the installation it was obvious that the fan was needed. I purchased the fan but BG's installers would not do the install. They gave me a name of a third party contractor which I contacted but he did not show up on the day of the install arranged and never returned my calls. I found another local contractor who completed the installation of the fan. The fan has made a HUGE difference.

We found out about SHARP Knife Shop at one of the Burlington Craft Markets in 2018. The Owner was…read moredoing a demonstration on how to sharpen a knife and my mom secretly bought us a pig butchery class for Christmas. We went to the class a couple months ago and it was amazing. We started with two pig halves and got to break down the pig with very minimal help from the instructor. We learned a whole lot and we got to take 25lbs home each. The whole environment/shop was very clean and organized. We did have a chance to look around the shop prior to the class and the owner was very friendly and answered any questions we had. While I didn't end up buying a knife from here, I do plan on it when I have enough in my budget to spend on a knife, as I'm not a professional chef. Gage (the owner) knows his stuff and will sharpen one knife for free when you come in and he does a great job. Cleaned up and sharpened my mom's Japanese knife that had gotten rusty. I recommend all my chef friends to go to him for knives, so I have to recommend any of you reading this should check it out. He's got a great selection of amazing knives.

Great knowledgeable staff and all the stones and sharpening kit you need, locally. They also do…read morevery good sharpening.

I visited BBQ's Galore in the spring to ask about repairing a Napoleon fireplace remote control…read more Unfortunately they did not carry my particular model but the sales staff mentioned that Napoleon's VP of marketing, Garry Scott, was in the store at the moment. Garry took my information, along with pictures of the unit and asked that I contact their Barrie office the next business day. When I contacted them, the service representative had already processed the delivery of a new remote unit at no cost! I received the new unit and easily installed it by the end of that week. Amazing service and helpfulness by both Barbeques Galore and Garry Scott of Napoleon. Thank you to both! You have earned my future business.

I purchased a Kamado Joe and a DCS Series 9 grill. It was delivered without the rotisserie mount…read morekit -a key selling feature - rotisserie is useless without it. SIX WEEKS of back and forth - with Kent from Barbecues Galore being more reactive than proactive (If I did not initiate an email or call, he was not involved). I finally got a call from a '3rd party' asking me to provide the part number of the items that needed to be ordered - six weeks after delivery. How is the onus on the customer to know the part numbers of the missing grill components? I reached out to Kent again - no reply, no follow-up that was about 2 weeks ago. At this point, I realized I was dealing with a company that isn't invested in customer satisfaction post-delivery. I called DCS directly in the US, explained my situation - escalated the lack of support from the unresponsive dealer. Finally, I got the parts shipped from Lancaster, TX, in 48 hours by FedEx. It took me two days to get a part Barbecues Galore declined to take ownership of their delivery issues and kept the customer in limbo for seven weeks. This has by far been the worst customer support experience I have ever encountered.

Buying experience was great and swift. The delivery guys…read morethough were a different story. I paid for the sevice for them to take all the boxes away when they are finished. One guy said I should keep it and I said no please take it away as I have paid for that service. It was still on my driveway as they were leaving and I reminded the other guy to take it. I said "Bro, don't forget the boxes." He replied: "don't call me bro, I am a person too!" I was stunned and just ignored it. I did not know how to respond to calling someone bro when in the first place he did not introduce his name. They should check on their delivery guys as it is spoiling the buying experince.

I rarely post negative reviews, but after months of trying to resolve this issue through multiple…read morechannels in good faith, I believe other consumers should know about our experience. My elderly parents purchased a new refrigerator from Canadian Appliance Source. It has never functioned properly since the day it was delivered. The problems existed from the outset and, despite multiple service calls, technician visits, repair attempts, and repeated follow-ups, the freezer still does not work properly. My parents did everything reasonably asked of them. They followed the warranty process, accommodated technicians, and patiently pursued resolution. While dealing with significant health and mobility challenges, they became overwhelmed by the burden of navigating service providers, warranty processes, and repeated follow-ups simply to obtain the functioning appliance they paid for. When I became involved, we continued to pursue every reasonable avenue for resolution. We worked with the manufacturer, CAS Customer Care, provided documentation, and requested senior review. CAS declined to intervene, stating that the matter rests with the manufacturer. When I requested escalation, I was advised that further review would not be possible and that senior leadership would provide the same response. I understand that manufacturers administer warranties, and appliances can require repair. What I find difficult to accept is CAS's position that its responsibility effectively ends with the sale. CAS sold the appliance and benefited from the transaction, but when the product they sold never functioned properly, they declined to take meaningful ownership of the outcome. My parents were patient and cooperative. They simply expected the new refrigerator and freezer they purchased to work. Months later, they still do not have the functioning appliance they paid for. That is the customer experience I believe others should be aware of when deciding where to purchase a major appliance.

1 star - Extremely disappointed with their policy…read more We purchased a stove from this company that cost over $1,000. When it arrived, we realized it was not what we expected and we didn't like it. We contacted them the very next day to request an exchange. The stove had not been used and was still in the same condition it arrived in. Unfortunately, we were told that they do not allow exchanges or returns. As a result, we are now stuck with a stove we don't want. For such a large purchase, it's very disappointing that there is no flexibility in their policy, even for an immediate request on an unused item. It leaves customers feeling like their money doesn't matter. This was my first purchase with this company, and unfortunately it will also be my last. There are plenty of other places to shop that offer more reasonable and customer-friendly return policies.

I am very unhappy with my purchase of my recentrecliner. It's super uncomfortable to the point of…read moreneck pain. One can't really know that after sitting in a sample in the store. I called and asked if I could return it and they said no. I even asked for a store credit and still no. I won't be recommending this or any other Brick store any time soon. I would also point out it says no where on the invoice that it can't be returned. Very poor customer service.

We feel that woman at the cash desk needs to have some training in customer's service. So very…read morerude and abrupt. She told us that the part we were looking for was no longer available and yet we found it readily at another appliance parts store. This is not the first time that we have found her unfriendly, extremely slow and unhelpful. This is not a reflection on the store itself just the employee. Customers service goes a long way!!

Our GE dishwasher door switch, broke, and this company was recommended to me to get a new switch…read more We ordered the switch on January 18th, 2022. Several times we called as to the status of the switch with one call stating they will receive several on March 6th. After checking, we did not receive the switch and was told we would receive one by June 2022. This date we called and were told it was not available and there was no time on the order being fulfilled. This is extremely poor service in that they held my money paid in advance, and did not provide the part. They also made no attempts to update myself as to the lack of parts or availability. I had to do all the chasing and follow ups.