It took 1 hour for my kid to get attened and it was super dirty there aswell the only thing gpod about my experiance was that the doctor was kind but overall horrible experiance read more

9/10 times they will not answer the phone. The nurses and most doctors are so nice but just horrible at answering the phone. I've been going for a year and it still hasn't gotten any better only worse read more

Great friendly staff. As a single father of 3 I am always cautious and looking for a safe good group of medical staff to care for my children. This place has all a family can ask for. read more

Dr. Deeka is great. Very caring and listens to all my concerns. She is very thorough and is very good about referrals and specialists. My son has some special needs and she is well equipped to be his doctor. The wait time can be long and getting an appointment when he's sick isn't very quick. Which is so important. That's the only reason I'm giving 3 stars. If u could just get an appointment within days of calling because he's sick I would give 4 stars. ​ read more

The doctors are great, it's the billing department that has no shame. Joanne would not even take my call. She had one of her assistants speak for her. They truly don't care for your children's well-being. Don't waste your time, save yourself a headache. read more

Very unhappy, very poor level of service. We have been going to this Doctor for almost 15 years now, and while at first they were great, their level of service has become horrible. We had an appointment for our 3 year old daughter for her shots and a physical. Due to traffic, we were 5 minutes late, and they refused to see us. We told them on many occasions we would wait up to an hour after our appointment time to see the doctor, why can't they see us after only 5 minutes but the staff was rude. We needed the physical so we could schedule a dentist appointment at Loma Linda, since they won't book an appointment with out an updated physical and our daughter has a suspected cavity. Next available appointment is over 3 weeks away. Apparently it's ok for them to waste our time and make us wait up to an hour to see a doctor, but if your 5 minutes late then your out of luck. Not to mention we either now have to have our daughter suffer for 3 more weeks, or find another doctor to do a physical. In addition, we have two older daughters who still see see them, but we are unable to book them appointments together. This would be fine if we could book back to back appointments but that seems to be too much to ask for, often times we have 1 appointment at 3 and the next after 4pm sometime. Totally unhappy with the level of service, find another doctor if you don't want to waste your time. read more

Very disappointed in this provider. My daughter broke her arm and I'm still waiting on a referral for her to get a cast. Mind you today 09/12/2022 is 4 weeks of eating. Horrible service. read more

This place really sucks they do not answer phones; they change appointments with out notifications and they really do not work with insurance they say they do. read more

Dr. Valencia is an awesome doctor! She is always attentive to the needs of my children & does so well in establishing treatment plans. Dr. Valencia has great communication with parents & her patients. She has been amazing with my children. Her employee Kathleen Castillo has been excellent in advocating for all of the patients that come into the office. I know when I speak with her she will get any issues handled. She makes sure that whatever needs to get done for my children gets completed in a timely manner. read more

This place is horrendous! Our first son and was seen here and when we had our second we thought we could take him here but now they don't accept newborns? What kinda joke is this? If you are planning on having multiple kids watch out they may not accept the next one. I would highly recommend looking elsewhere for your pediatric care. read more

The staff put my daughter and I in a room and forgot about us we were there for well over an hour so we left then they called and asked if I wanted to come back because the dr was ready for us, I do not trust Valencia pediatrics I am also not sure if this location is right for my child read more

Valencia Pediatrics has been nothing short of a Godsend for my kids. They are always very professional over the phone and timely in scheduling our visits. If for any reason they can't accommodate me, they try to get me into the next best spot that works with our schedule--making me feel like they actually care for my kids as patients and not just another paycheck, which I have felt from some other places in the high desert. I cannot recommend this place enough. Thank you guys for always caring for us and you have earned my family's business for as long as my kids are...well, kids. :) read more

Dont waste your time...Find a new Doctor...they are not concern for the kids well being.. they canceled my appointments twice.. I go to my third time appointment for them to tell they wont see me cause it was at 1PM...no it wasn't it is at 2pm proof of confirmation...still wont see me...they treat Molina IEHP Mcal Etc...insurance patients really bad...if you are not PPO or HMO with a high Copay ..they wont care...they have long hours..and no answer ...please choose somewhere else... Let this office close read more

If I could leave less than one star I would. My daughter was scheduled to be seen. I'm handicapped so when it comes to taking my daughter it is difficult. She had a terrible chest cold which ended up as an infection. WORST PLACE AND SERVICE I HAVE EVER HAD. Beware and run away. read more

I absolutely love this office! The staff are very friendly and helpful. Dr. Valencia is very thorough and knowledgeable. She takes her time to answer all and any questions I have. I have taken my 2 kids here since birth and will continue to do so. I recommend this office to my family and friends. read more

Where do I start. We have been going to doctor Valencia for over 10 years. Used to be one of the greatest doctors in the high desert. Unfortunately it seems like the PA and the staff have made it very uncomfortable, long waiting times, unable to get appointments and just very rude about anything and everything. The sad part is today my wife told them that she was going to switch over to Kaiser and they really didn't care and all the front receptionist said was really good insurance. Instead of trying to help the situation and keep a customer they'd rather just pass you on at the end of the day it's turned into a business and it's all about the money and not the patient it's very sad where time has gone and where it's going eventually is going to run itself down and it's going to go out of business I'm sorry Dr. Valencia It used to be good. Hopefull you can save your business. To me you don't even deserve a whole star.... read more

I am surprise of all this reviews, I agree when they said, Dr. Valencia is a kind and caring woman. I have been going to this clinic and Dr. Valencia has been my daughter's pediatrician for years.She is an excellent doctor and the staff are kind, caring and knowledgeable. I don't think it is fair to rate the doctor or the clinic because you had to wait for an hour or two for your appointment. I think as a patient you should be thankful that they are thorough and don't rush patient out. Maybe the patient before you had certain situation that needs more attention than the allocated 30-45 minutes I'm just saying... People usually anticipates doctors appointment would take at least an hour or more. That is from my experience and I have been going here for years, my daughter is 14 years old now... and I still drive just to see Dr. V, We love her! read more

Worst front desk service! You can tell they hate their job. I couldn't ask a simple question without a immediate reaction from Kathleen her reply being you should of asked.. girl I'm asking you a simple question. She refused to help me instead she said you should of asked and continued to talk about irrelevant things aside from my question. Very rude, unprofessional & not helpful. This front office should prioritize patient service & kindness. God bless & guide you guys in the right path. I genuinely hope you have a better day Kathleen :) read more

Staff is extremely rude,they speak to you like you are dumb. Hard to make an appointment,never return call backs. Dr Valencia is a great but having such a horrible staff makes you never want to return. read more

I wish that I could leave this doctor and her office no stars. I had a baby 4 months ago and missed our appointment with the pediatrician after coming home from the hospital, due to complications that I was dealing with. The doctor's office decided that 3 1/2 months after missing this appointment that they were "concerned" for a baby that they had never seen and never met. They filed a CFS report against me for severe neglect, stating that my baby was severely malnourished and believed to be dying. The CFS worker came to my house with a car seat ready to take my child and explained to my husband and I that the way the report was filed she thought she was coming to find a dying baby who was skin and bones. She ended up leaving after seeing our healthy and happy, smiley baby and seeing a happy, loving, healthy home, stating that she wasn't a doctor but could see that our baby was healthy and well taken care of. The doctor's office falsified a report and added information that was not true after never even having met my daughter. This came as a huge surprise as this office has been my older child's doctor for 15 years. The doctor's office claimed that they had tried to get ahold of me on several occasions and that I was avoiding their calls. However, I have been in to the office with my older daughter a few times since and have had at least 3-4 conversations by phone with them in the last couple of months. This office also fails to follow insurance policies that state that they are not allowed to charge clients for paperwork to be filled out and will charge patients anyway claiming that it is their office policy. I do not recommend this doctor and am extremely disgusted with the lies that they put out about a child they have never met. If you have a choice to go anywhere else, make sure you do. If your insurance places you with this doctor, run! read more

10:15 Appointment and we didn't get seen until 12:45....horrible, just horrible. Strongly considering switching doctors. Dr. Valencia will never see you, only PA which she has a cocky-like attitude that makes you uncomfortable. read more

She is awesome with kids! She has been taking care of my daughter for years time, and so even though I'm in OC , it's worth the trip. She is very thorough and so easy to talk to, we love Dr V! read more

Dr. Valencia is a kind and caring woman. I don't see why she would "want to keep you there forever: - that is ridiculous. One of her assistants is not very good but the rest are awesome. Pensri has helped me on numerous occasions with my son who needed surgery. No one could figure out what was wrong with him but she did and we were off to surgery that day. I have met Mrs. Valencia at the hospitals and she is very knowledgeable and professional. She does a lot of volunteer work and helps a lot of people. The wait time is a little long but that's ok with me; people need to learn to be a little more patient these days. A 30 minute wait isn't going to kill anyone. UPDATE: Switched doctors. Wait times got out of hand. Was waiting, literally, 3 hours after our appt time!! All the good doctors no longer work there. The doctor that is left misdiagnosed a clogged tear duct 3 times and told me my son was just spitting up...and he did not have pyloric stenosis. Never again. read more

I would have given this office 5 stars but today was unacceptable! I was calling to confirm that I could take my son in to get his shots since Ms.Megan told me when I was coming in to drop off a form that he could just get his shots then as well. I was calling from 8am-930am to confirm he was going to get his shots today. Every time it would ring once and say 'you reached us after hours'. I finally just put my son in the car and drove there. When I got there, there was hardly any cars in front of the office, then I walked in the TVs weren't on and there were no patients waiting either. The lady at the desk didn't say hello or anything she just kept doing whatever it was she was doing. I approached her and told her I've been calling all morning and it said after hours and that I seen the parking lot was empty as well and I said 'your open right?' .. she said 'yeah I'm here aren't I?' That was strike one. Then I told her ok well I'm here for his shots his doctor said I can just come in and get them and she said no I had to make an appt. even though there wasn't 1 person in the waiting room. The place was empty! So then I said ok well I'm enrolling my son into preschool and they need this physical form filled out and he just got a physical here 2 weeks ago. So she took the paper and I told her I'll just pick it up at his appt next week which is 7 days from today. She then says 'it won't be ready it takes 7-10 business days'.. all the paper asked for was his height, weight and hemoglobin.. I asked her 'well is there anyone that can fill that out within 7 days because I have to turn that in 8 days so he can start school. Every word that came out her mouth was rude! She had an attitude from the moment I spoke to her. I asked her to speak to her manager and she said she was the supervisor and nobody else was there lol. Her name was LETICIA! I have never had a bad experience with anyone there in there last 2 years that I've been taking my son there. But she was horrible and I don't think she likes her job. Def not manager material if you ask me! Other than her I loved the office! read more

I've stuck it out with this practice for a long time because I love my kids' PA. However, I've reached the end of my rope. There is always at least an hour wait. Always. Even if you manage to snag one of the first appointments of the day. The office staff is not only insanely rude but incompetent. As I said, I love the PA my kids have seen (Mica) but the others? No way. I've gone as far as to refuse to let them see Jeremy. He's condescending and does not listen to the parent. The final straw for me is they claim to be double booked every time I call, but can never get my kids on for acute conditions. Kids get sick. Parents need to get them to their doctor. read more

Receptionist refuse to even deal with me because I didn't have an appointment, she wouldn't look at me continue doing what she was doing with out acknowledging me!! When I asked what urgent care I can take my daughter her response was "I don't know" when being the first one there 8am with No wait I really think she should of taken a minute to help!! Sad to say, thanks to the receptionist Dr. Rainilda just lost my daughter as a patient!! I have been taking her there since she was born, she is now 5 yrs old. You win some ! You lose some!! read more

Do not go to her. You will never see her only her PA's sounds bad but only worse when you actually see her...sends you to hospital because it is "close to closing time" to keep you there forever. Obviously we switched don't fall into the pitfall we did read more

Dr Rainilda Valencia was been and is been a very good, knowledgeable with very good skills on handling well and sick babies to young kids.

My children were patients of Dr. Valencia's for 10 years. We always waited at least 2 hours in the lobby and haven't seen Dr. Valencia herself in about 5 years. We always had to see an associate or nurse practitioner. But, oh well I guess that happens at most Dr.'s offices. My daughters turned 17 last April and will have to find a new doctor next month. The office saw one of them 2x this year and my disabled daughter 1x this year. I tried to get my disabled daughter in yesterday because she caught that bad flu, and even though she no longer has a fever, she is still coughing so bad she is vomitting. The office refused to let her be seen because of her age. I told them I didn't understand why when, she was already seen this year even though she was 17. They didn't care how sick she was. They said I had to find another Dr. The problem: she is not yet 18, so I can't take her to an adult dr until next month. And with her disabilities, I have to research the Dr. Thank you, Dr. Valencia and Staff. for not caring about patients, even when they have been with you for 10 years. read more

This place sucks you wait for three hours to see a doctor iwaiting room as her as bad as big as a bathroom

Super long wait to see a PA. Never seen the doctor. I have to fight with them to get prescriptions for my kids that they need daily and have been on for years. They are rude. Always a 3 hour wait. Yet, cancel your appointment if u are 15 minutes late. Their next available appointment is always months out. I would never recommend her. read more

Such a long wait even with appointment. Appointment was scheduled at 3:15 so I arrived 20 minutes early. It is now two hours later and I'm still waiting for the doctor. Mind you this is a follow up for an urgent care visit read more

My daughter had to get her two month old shots on dec 29 2016. It's Jan 9 2017 and the vaccines aren't in yet. She is almost three months and they haven't arrive. It's ridiculous. The dr is amazing but the service they wait is horrible. I'm looking to new places and it's taking forever while having full medical. Don't waste your time there. So much for being the best clinic in high desert. read more

Worst service every! I decide to go with friends Valencia because she was my primary as a kid now that I have my son I'm going to switch. I've been in the phone for an hour because they put me on hold. All I want to know is why they didn't send my sons prescription to the pharmacy. Not to mention whenever I want to make an appointment I have to wait for them to call me back. read more

My son had a doctors appointment at 4 pm for a yearly physical last week. I checked in directly at 4 pm on the sick side, because obviously my son was sick and I didn't want to get other healthy children sick. The receptionist, Zaira, saw me sign in on the sticky tab sheet at exactly 4pm, but did not open the sliding door, which I, as a medical professional understand because sometimes when filling out paperwork and such, you just have the patient wait and be with them in a few minutes. Well, comes to find she is clearly a new receptionist, because 45 mins later into the appointment she did not grab the sign in sheet not once. Also, a little boy about the age of 10, knocked on the glass saying "excuse me miss, can you open the door so I may have some water" she clearly ignored him. The little boy had to go onto the "well child side" to get buzzed into the door. Back in regards to my sons appt, I just feel What's the point of the sign in sheet if you aren't going to check which patients have signed in for their appt. after 45 minutes past my appt time, Zaira had left the front desk so obviously it was clear they had forgotten about my sons appt. I went up to the front desk to ask another recepetionist that was standing there if there was any paperwork or anything that they needed for his appt, and at first she told me no, but then gave me paperwork. I believe her name was Marie, I may be wrong, but she does not wear glasses and has thick blonde highlights in her hair. I asked her why was waiting 45 mins without any acknowledgment and she didn't have anything to say, not even apologize for their own mistake. Mind you, when she handed me my sons paperwork, she had the nerve to ask me "Oh, so youre going to be sitting over here on the sick child side?" Like I haven't been sitting here right in front of them for the past 45 damn minutes. She is also a rude staff member at that doctor office, that seems unhappy with her job. The only receptionist that I haven't had issues with is the lady with glasses and blonde highlights. You can tell she cares about her patients health and I applaud her for always being a great staff member cuz I know how hard it is working in the medical field. Anyways, a few patients had later appts than my son did, and was in and out of the office before We even got called back. The rude lady, grabbed the sign in sheet after I turned in my paperwork and was like well "she was late anyways, I dont know why shes complaining". As if i can't hear her through the thin glass. I just waited and didn't say anything because I wasn't going to hinder my sons care for rude staff members. Also, I wasn't late, my son had a 4 pm appt and I checked in right at 4pm because there was other people checking in. As i stated before, they did not acknowledge my son whatsoever until I had said something either. I got called back at around 6 pm and was brought into the room, the back office ma's are wonderful every time towards me and my son. I actually seen Dr valencia for the first time that my son has been a patient within the office, which has been since birth. The dr herself is very knowledgeable and takes her time to answer any questions you may have. She walks out, and when the MA came in to put flouride on I asked her if there was any immunizations that my son will be getting today. She told me "did you bring your shot records because the front desk stated you didn't." I was sooo appalled at that moment, because I explained to her what had happened, and the front desk ma's didnt even ask me for his shot records. I gave her my sons shot records and the back office ma, reviewed the shot records and stated he's up to date. So overrall, the front desk office not only lied about me bringing my sons shot records because they didn't even ask, but they also didnt acknowledge my sons appt whatsoever and are extremely rude. The only reason I will be staying with this doctor, is because my son has therapies that are authorized through through them but once those are done ill definelty be switching. read more

Very unprofessional and uncaring staff. Had an appointment and had to wait 2 hours. Then wait anther hour in the exam room. Never go to this doctor! If I could review less than one star I would. read more

Thanks to your receptionist I just changed my Daughters provider from Dr. Valencia to Dr. Akhil Sharma!! Should of done it years ago!!

I can't give 0 stars unfortunately... The staff here are not very smart. I came here with my son when he was a newborn. First off we all know making an appointment is a joke your not gonna be seen at that time. They over book their patients beyond reason. Today I had an appt at 115pm. They called me last night to confirm the appt. So I show up today and they say my son's medical isnt active and he can't be seen. Great! Because he was just hospitalized last week with bronchitis and needs his follow up appt. So instead of these people telling me his medical is inactive over the phone they waste my time and I drive all the way down there. Then they tell me don't worry we can do temporary medical so he can be seen. That doesn't work. These are the same idiots who put u as my son's middle initial. His middle name is James and they should of went over the paperwork with me before they completed it!!! That's what most professionals do!!! So I'm turned away and I have to go back home . the front office worker which I can't stand with the red curly hair is always yawning and isn't professional at all ... She decides to say well don't wait to long. He's do for his 2 months shots! Lady are u effin kidding me? I'm not the one putting this shit off. Your the idiots who effed up my paperwork. I never got a medi cal packet to complete for my son.this Dr needs to hire new people.. People who have worked at a drs office before and actually know what they are doing. I will not be coming back to this office. I will be finding my son a new pediatrician. Oh BTW they make u wait like an hour in the exam room while your child is disrobed with just a diaper on for examination. Retards!!!!!! read more

this place is the worst clinic I ever been and I have 4 kids been in variety of clinics ....I was telling Dr.micaela about my son problems and she told me she have never heard such a problamatic kid WHAT KIND OF DOCTOR ARE YOU...Doctors are there to HELP YOU NOT TO JUDGE YOU.also a really long wait for this help not worth it . read more

If I could give negative stars . DONT WASTE YOUR TIME HERE!!! . I have been here 2 times just as backup to my daughters regular pediatrician since he is down the hill . The first there was a bump on my daughters head and the my referred me to a plastic surgeon to remove the bump . We end up going to her regular doctor and it was a small cyst hat went away with a warm washcloth . 2nd time here my daughter became sick and we could not make it to her regular doctor because he freeway was closed . So we had to make the decision to take her there . Well we get there at 2:05 and her appointment of was at 2:15 they called us back with 25 minutes. After they check her vitals they said we have 1 person in front of us . In the meanwhile my child is crying in pain for now it is over 1 1/2 hours of wait time . I finally see someone in the halls and they said the doctor just went in to see the patient. I was like are you kidding me right now was have been waiting for over a hour and a half with a sick baby . I could have taking my daughter to urgent care for less time it took . We did not get seen till 4:30 !! 2 hours and 15 min later . Sorry to rant but nothing makes me more upset then to receive treatment like this . I am pulling all my daughters medical records and I am reporting them !! read more