I'm Shrinking so I had to have my jeans taking up an entire inch. Perfect. Had a carry-on bag that…read morelost its stitching... fixed no problem. Had an under armor jacket with a unique zipper that was custom ordered from the manufacture... Installed... Perfect. Had an LLBean jacket with goofy lined pocket re stitched.. Perfect. That's all I've got.

She is a skilled tailor and been professional. I need a high-tech golf jacket repaired and a winter…read morecoat with a flap that required a zipper. I was told the winter jacket would lose the snaps from another tailor. She repaired with no issue. I highly recommend the business.

Christopher is awsome great work…read more "Best in town " im serious when i say that he is amazing im sure people would agree

Small spot, but responsive and friendly atmosphere. Spouse got suits tailored quickly.read more

Very nice cleaners offer many services the lady behind the counter very helpful and very pleasant…read moreshe hemmed my pants for alterations

Great to work with, we've been several times with last minute requests and they've always come…read morethrough!!

Easily the best tailor in the greater Utica metropolitan area. True artisans at work…read more Never disappointed in the 31+ years that I lived and practiced medicine in Upstate New York. God Bless them.

We have had several shoes as well as luggage zipppers and clothing zippers repaired and all the…read morework was excellent and modestly priced.

The owner of this shop is extremely nice. I needed my boots fixed in a hurry. He did them for me in…read morean hour! Great service. And reasonable prices.

I live in the Albany area and have yet to find a good shoe repair shop that is reliable, honest,…read moreand worth the money. I decided to try New Hartford Shoes and Service since my parents still live in Utica, and I am very happy that I did. I guess there is a new owner and he was incredibly thorough. He repaired the issues that were requested, but he noticed some other issues that werent apparent to me and made sure that those issues were also repaired. During this visit I brought in a pair of leather heels that had an intricate design that was slightly damaged. I also had issues with the one of the heels. He matched the leather almost perfectly and you can't even tell the shoe was repaired. Unless I find a shop in Albany that has established the same level of quality standards and professionalism, I will most certainly continue to be a customer of New Hartford Shoe and Service.

New owner is a real craftsman! He totally renewed my favorite pair of expensive boots -- the…read moreelastic on the buckles was completely stretched out so I couldn't even wear them. He fixed so they look and feel practically brand new-- I can wear them again! They fix purses, too!

Mel is awesome, and his shine stand is awesome too. He sets up in front of 729 7th Ave (Southwest…read morecorner of 49th Street) and gets it done. It's a wonderful throwback to the days of a cheap, well done shine (currently $3). Just sit back, read the newspaper, and let Mel hook your shows up with a great shine. I'm pretty sure that he's always there, and even if someone's in the chair in front of you, you'll only wait a few minutes. Four stars for the shine, one more for Mel.

Can't say I've actually walked on clouds before but after being fitted for a nice pair of keene…read morework boots, it's close. Selection blew me away in addition to a great selection of Carhartt work clothes and real leather belts... The kind that won't fall apart... I mean real leather belts that probably you'll be able to pass down generations ha ha ha. No seriously... The belts are solid unlike most that you see in the department store is that are laminated. If you are thinking Long haul... Buy your stuff here... It will last.

This establishment seems to have declined in appearance and service over the past decade that I…read morehave went here. They used to make the customer feel as though you were a VIP, maybe I wasn't as well dressed as I normally was, since I have been in Hawaii for 3 years I dress more Aloha style, so it could be that I just appeared as a East Utica scumbag to them. Their prices were rather high as well, as most Tommy Bahama clothes I could purchase in Hawaii (usually more expensive on the island) for 10-20% cheaper.

A very nice experience. Shop personnel are always friendly and helpful. Their master tailor is very…read moregood. I've had a number of garments with varied alterations done and the quality is excellent.