We have received the best care at Nova IVF, from the initial consultation until my graduation to an…read moreOB office. Dr. Shah took her time to carefully walk through the entire process with me, answering all my questions and encouraging me along the way. Danielle (NP) also took such great care of me at every single visit. After my first round of egg retrieval, the clinic adjusted my treatment plan in hopes of a more successful second round - which worked! I have graduated after the first embryo transfer and am having a smooth pregnancy so far. I'm so glad to have chosen Nova to start my family, and I will be returning in the future!

I went to the Nova IVF clinic for my embryo transfer today…read more,,and everything was done on time, promptly, and very smoothly. I give special thanks to Dr. Shah and Dr. Schmidt, for all the time that they have accompanied me so well and so beautifully on this journey. and also to Laura hopson in the accounting department, who all provided me with great support. I hope that they always remain healthy and successful.

I highly recommend Stanford Fertility…read more At age 34, my husband and I chose to freeze embryos, which allowed me to return to school for my nursing degree without the fear that I might lose my ability to have children later in life. That decision turned out to be life-changing. Now at age 40, Stanford Fertility has given my family so much joy. We have a healthy, happy 22-month-old son, and I am currently 7 weeks pregnant with our baby girl. We are about to graduate to obstetrics, a milestone that still feels surreal. Because my father passed away when I was very young, I do not know much about my family medical history. Stanford's genetic testing gave us tremendous peace of mind. We were able to screen our embryos for many genetic conditions in addition to my own genetic testing, which helped us move forward with confidence. We worked closely with Dr. Nakajima, Dr. Milki, and the entire Stanford Fertility team. They always made me feel comfortable, took the time to explain each step, and treated us with compassion and respect throughout the process. We chose Stanford Fertility over other programs because of Stanford's rigorous hiring practices, and we truly believe they employ the most exceptional physicians and staff. We are deeply grateful for the care we received and for the joy Stanford Fertility has brought to our family.

The Stanford staff is great. Nurse practitioner, Robyn, is very kind, supportive, and a great…read morelistener. Phlebotomist, Sandra, is incredibly gentle. I did not feel the needle at all.

Just completed Cycle #2. Extremely pleased with the result. Exceeded my expectation. I would've…read morebeen happy if I'd gotten the same result as first round, but Dr.Murugappan (who took great care of me again) is a total rockstar :) My care team responded to my messages promptly, including providing a doctor's note (quickly) since I wanted to pause my gym membership. The MAs and OR nurses are amazing and I like that they remember me. I was able to discuss about my financial options with the finance dept readily this time around. Thank you again, Spring Fertility. Keep up the good work!

I understand why they are rated so poorly on Yelp. I came to Spring initially for an egg freezing…read moreconsult and left needing a surgical procedure. The way they try to schedule it is totally wild and I had to check in with them every single day to see if I could be squeezed into their OR. Sometimes they didn't follow up with me at all. As you can imagine with something like surgery, it's stressful and inconvenient not knowing when you can be seen and only having 1-2 days notice. I only tried this for a week maybe 2 in total since they're closed on weekends but I'm giving up before I end up crazy. Sooo many admins / front desk people roaming around but no one seems to know what's going on nor do they care. Communication overall lacks - a lot. One extra star because I actually liked Dr. Murugappan, she had a good vibe and made me feel comfortable otherwise huge no for me 0 stars & recommend looking elsewhere.

Choosing Bay IVF for my journey was hands-down the best decision I could have made, especially in…read morehindsight after initially starting out with UCSF. I couldn't have wished for a better medical team and a more dedicated doctor. 1. Evidence-Based Practice: Dr. Polansky genuinely knows what he is talking about. He is one who actively backs up his perspectives with robust research papers, rather than just relying on standard, routine clinical practices which is what most other doctors are guilty of. 2. Highly individualized and Empathetic Care: The entire experience felt highly individualized. Dr. Polansky is refreshing and honest--he doesn't sugarcoat anything, but he delivers information with immense empathy and has excellent bedside manner. He truly cares. 3. An Incredible Support Team: The entire team is phenomenal. Erica, Nisha, and the nursing staff are fantastic. I interacted with Iris the most, and she is absolutely wonderful and incredibly caring. By following Dr. Polansky's comprehensive advice--ranging from specific protocols to guidance on nutrition, supplements, and exercise--success was achieved on the very first try! SL

Bay IVF helped make our dream of growing our family come true, and we will be forever grateful for…read moreour experience with them. From the very beginning, they felt less like a clinic and more like a family--supportive, communicative, and genuinely invested in us every step of the way. At our first visit, we sat down with Dr. Polanski for a thorough, thoughtful conversation about our wishes and goals. Together, we created a clear plan that made us feel confident and cared for from day one. The nursing and front desk staff were truly amazing--kind, responsive, and always reassuring. We knew we could call with any question or concern and receive a thoughtful response within 24 hours, which made such an emotional process feel manageable and supported. We were incredibly fortunate to be successful on our first attempt at every step, from egg retrieval to insemination. We truly believe Bay IVF's holistic approach played a huge role in that success. In addition to excellent medical care, we were given guidance on nutrition and recommended foods to help optimize our chances, which made us feel seen as whole people--not just patients. We stated our initial visit in July 2024, and August 2025 we welcomed the birth of our boy/girl twins. We did implant 2 embryos and both implanted successfully. We stayed with Bay IVF until nearly the 2nd trimester to ensure a successful start of the pregnancy. I had an uncomplicated pregnancy and the twins were born full term and healthy! We are eternally grateful for our time with Bay IVF and wholeheartedly recommend them to any family hoping to grow theirs.

Dr. Yao has truly changed my life…read more When I was first diagnosed with Primary Ovarian Insufficiency (POI), an IVF clinic doctor told me that having a child naturally would be nearly impossible--and that IVF was my only option. I felt devastated and overwhelmed. I wasn't emotionally ready for IVF and couldn't stop thinking about the physical and emotional toll it might take on me. Around that time, I found Dr. Yao while searching for fertility support on Yelp. It was one of the best decisions I've ever made. Dr. Yao took a holistic and deeply personalized approach. She ordered comprehensive lab tests--not just focused on fertility, but on my entire body's well-being. She helped me understand that fertility is not isolated; it's part of a complex, interconnected system. Through her care, I discovered that in addition to POI, I also had insulin resistance and hormonal imbalances. Dr. Yao addressed each of these issues with a customized treatment plan, one step at a time. After every visit, she would give me clear, practical, and actionable steps to improve both my fertility and my overall health. Over the course of six months, we closely monitored my hormones and lab markers while I worked on building a healthier lifestyle. And then--I got pregnant naturally. Throughout my pregnancy, Dr. Yao has continued to support me with regular check-ins, lab monitoring, supplements, and medications as needed. Her advice is always backed by the latest research, and her knowledge is incredibly up-to-date. I've felt confident and reassured every step of the way, knowing I'm receiving the best possible care for my unique situation. In fact, I've felt more energetic and healthier during this pregnancy than I did during my first one. I am incredibly grateful to Dr. Yao and credit her for so much of this journey. I highly recommend her to anyone looking for real, root-cause solutions to infertility or any women's health issues--not just band-aid treatments. She is compassionate, insightful, and genuinely invested in your long-term well-being. Thank you, Dr. Yao!

Dr. Yao made our dreams of having a baby come true! A good friend of ours referred us to Dr. Yao…read moreafter three pregnancy losses. I would lose my pregnancies around 11-13 weeks and we could not get an answer. We were told by our other doctor "you're both healthy, keep flipping the coin." But we both knew something wasn't right and we couldn't keep going through those loses. Dr. Yao took the time to figure out the root cause. She is amazing, patient, kind, and understanding. She followed my pregnancy very closely and gave me reassurance the whole way through. We are so lucky to have found her and I truly believe she is the only reason we get to hold this sweet little girl in our arms. If you are struggling to find answers to infertility or pregnancy losses, you came to the right place.

Viji is truly one of a kind. Every mother deserves someone like her by their side during their…read morebirth journey. After a traumatic first pregnancy and postpartum preeclampsia, I was considered high-risk during my second pregnancy as well. Around 32 weeks, I started seeing elevated blood pressure readings along with severe white coat syndrome. I was anxious and searching for support, and that's when I found Viji. Even before our first consultation, I had a strong feeling that she was God-sent -- a true blessing -- and that feeling only grew stronger with time. Viji stepped in with so much calm, confidence, and care. She took everything upon herself and made sure I was prepared in every possible way -- physically, mentally, and emotionally. She guided me through provider decisions, helped me find the right midwifery care, and thoughtfully connected me with an exceptional midwife, Lin Lee, who aligned perfectly with my needs. Because of Viji's discernment and support in building the right team around me, my entire experience was completely different from my first pregnancy. The birth itself felt smooth and empowering -- no tears, no episiotomy, and my blood pressure remained well controlled throughout. What truly sets Viji apart is how deeply she cares and how holistic her approach is. She took the time to understand my full medical history and personal background, worked to get to the root of my previous complications, and helped me navigate provider complexities with clarity and confidence. She also combined her Jyotish knowledge to help identify the most supportive and auspicious timing for my induction, which brought me an incredible sense of peace and trust going into labor. During labor, Viji was there through it all. She supported me with Ayurvedic care, calming massages, constant reassurance, and gentle guidance. She made sure I was comfortable, grounded, and never felt alone. She even stayed with me through the entire night -- watching over me, advocating for me, and helping me make important decisions when I was exhausted and vulnerable. Because of Viji, my second birth experience became healing, empowering, and beautiful. She didn't just help me prepare for birth -- she helped me heal from my past experience and trust my body again. I will always be grateful for her presence, her wisdom, and the love she brought into one of the most important moments of my life. I thank God every day for leading me to her at exactly the right time.

I have been working with Viji since 2023 and can confidently say that the work I've done with her…read morehas been truly transformative... far beyond anything I ever expected. I first came to Viji as a very anxious and overwhelmed mother, desperately trying to stay afloat in the struggles of parenthood. At the time, I had no idea what I was getting into, but I just knew I needed help. From day one, Viji completely blew me away with her depth of knowledge, insight, and intuition. Beyond that, she is incredibly caring and consistently goes above and beyond to support her clients. Through our work together, I've gained a deeper understanding of my inner makeup, which has empowered me to take greater control of my life and has profoundly impacted how I show up as a mother and wife. My mind was truly blown when she began incorporating Ayurveda and Jyotish (Vedic Astrology) to help explain what I was experiencing physically, emotionally, and energetically, and to guide how I move through my life. I have also integrated therapeutic bodywork and the Safe & Sound Protocol (SSP) into my work with Viji, which has only deepened the healing process. The way she thoughtfully weaves together her diverse offerings is incredible and deeply supportive. She is truly a one-stop shop for healing on every level. I am deeply grateful for the care, insight, and dedication she has brought to my journey. Viji is absolutely amazing, and I cannot recommend her highly enough. My only regret is not starting this work with her sooner.

I started acupuncture for my allergies after years of trying everything else. I've been on…read moreimmunotherapy for over five years and still had miserable symptoms every spring and winter. I had read that not everyone gets relief from acupuncture, but it was worth a shot for me since it was my last resort, and I am so glad I did! Before acupuncture last spring, I was taking allergy pills twice a day, using a daily nasal spray and eye drops daily, just to get through the season. After just a couple of weeks of treatment, I was able to sit outside with pollen literally falling on me and have no symptoms! I was also able to reduce my medications down to one pill a day. That had never happened to me before. I'm now back again because my symptoms returned in the winter, and I feel confident knowing this is something that actually helps when nothing else has. If you're someone who's been told "this is just how it is" with allergies, I can't recommend acupuncture here enough. It's made a meaningful difference in my quality of life. Dr. Shasta has also tailored treatments if I'm feeling other issues, like last time helped me with my stomach pain. She is very thoughtful and caring and I am so glad I found her.

I wanted to be proactive with my fertility journey so I started seeing Shasta for acupuncture twice…read morea week in the first month of trying to conceive. I had a history of irregular cycles and shortly after seeing her regularly, my cycle went back to a 30-31 day cycle. These appointments were such a nice reprieve from my day and an amazing reset. She helped my nervous system calm down and improved my sleep. I got pregnant after 7 months of intentionally trying and am currently 18 weeks pregnant. I loved having Shasta be part of my fertility journey.

After four long years of infertility and a failed cycle at another top Bay Area clinic, we finally…read morefound success at RSC and are now enjoying parenthood to our beautiful baby. Dr. Lee and Nurse Anna are a truly exceptional team. What sets Dr. Lee apart is her unique combination of compassion, curiosity, and a complete lack of ego. She dove deep into our difficult case with a fresh perspective and helped us navigate hurdles that others couldn't. The experience was incredibly smooth and professional. We especially loved the transparency--receiving the results of every scan and blood work was a night-and-day difference from our previous clinic. We felt like partners in our care, not just a number. If you want a team that is as brilliant as they are grounded, go to Dr. Lee and Anna!

We did an IUI with Dr. Harris. The process was quick and his…read moreresponse time to testing was always amazingly fast which calmed all my nerves. Unfortunately (or fortunately in this case) we didn't really get to know anyone as we were in and out so quickly. Blessed to have our first IUI take and have our precious baby after 4 years of dealing with secondary infertility.

Dr. Shin is an exceptional OB, and I would highly recommend her to anyone. As someone who tends to…read moreoverthink, I truly appreciated her calm confidence and ability to make clear, timely decisions. She is incredibly knowledgeable, compassionate, and easy to talk to, which made me feel supported throughout my pregnancy. I recently delivered twins, and my experience with her was so positive that I would gladly work with her again for a future pregnancy. I have complete trust in her care and am very grateful to have had her as my doctor.

# They take the liberty of canceling your appointments even without your confirmation!!!…read more If you ever want your doctor's appointment to be canceled, even without your knowledge, then you are in luck, and the Doctor's patient service manager takes all the credit and liberty in doing this. Personally, I don't know the doctor, but I saw really good reviews for her and her team. Thinking that they would all be professional and provide an excellent diagnosis and service, I scheduled an appointment with her by calling Sutter Health's patient care line back in June this year for a UTI/Vaginal discomfort diagnosis. I got very frustrated when they cancelled my appointment today (10/4) for the one I had on (10/6) without even asking for my confirmation. They called me around 11:30 am while I was still in an office meeting, and even before I could hear the voicemail and respond, I got a message on the Sutter Health app saying that my appointment had been cancelled. My husband and I kept calling the Los Altos office from noon to 3 pm to find out why and how they could proceed without my confirmation. We just kept hearing that the manager was still in her "lunch". Only after speaking with patient relations was I able to connect with the relevant person. The staff member (Betty) who spoke informed me that they had the right to cancel my appointment without my consent, and I should be aware of all the conditions related to OB/GYN that Dr. Shin would diagnose. We found these comments to be unprofessional and rude, lacking empathy for me. Additionally, in the reason for cancellation, they mentioned that since I have already established my patient care at another facility within Sutter Health, I should go there instead. This seemed absurd, as I had already scheduled an appointment with the Los Altos center earlier in June. How can a patient be expected to be aware of all this information? Isn't this the duty of a patient relations manager? In the end, the staff sounded a little rude and even said, "I know you have a patient relation number, and if you want to proceed with the grievance, go ahead." This kind of attitude in health care is unacceptable, and it is not fair to cancel a critical appointment without a patient's consent. My right as a patient to reasonable continuity of care, advance notice of appointments, and participation in care decisions was violated. I request that the Sutter Health Patient Care Team investigate this matter so that, in the future, no one can end up in a similar situation.

ARC Fertility benefits were offered through my employer, so I can only speak to the employer…read morebenefit side. Excellent response working with my HR to verify coverage and with my IVF clinic to ensure prompt payment. Zero issues processing payments at my IVF clinic. Completed all paperwork online within a few weeks. Would highly recommend as a benefit for employees!

I would not recommend this agency as a financing option. Unfortunately we did, and we used about…read morehalf of the funding from this lender (about $10K) before we found out that our fertility treatments could not be continued. The facility that we were using was great and they processed a refund to the lender. We then got an email from ARC saying that it would be a $750 cancellation fee since we didn't use all the money from the loan. I said okay, then just give me the remaining balance and ill pay it off as scheduled rather than paying an outrageous fee. They told me that was not possible and I should have read that on page 6 of my loan agreement. Talk about kicking someone when they are down! We used half the loan, are very disappointed since a medical professional determined that further treatments are not available to us, and all they could say was I should have read the agreement better. Go to a bank and stay away from this company for financing.