This office has changed locations and is now in the new Middlesex building on Flat Rock Place...the…read moreroad leading to the outlet center. My husband, my Father in law and I all see Dr. Ridge at this office. He's hands down the best primary care doctor I've ever had. He listens and he never looks at his watch or makes you feel like you're imposing on his time. He goes out of his way to make me feel comfortable. Everyone in this office that I've had to deal with is wonderful. I wouldn't even consider going elsewhere.

First, let me say, I love Dr. Valerie Small & the NP Megin Iaccarino (who just left for another…read morejob) & A place has to be truly horrible for me to give a bad review.... that being said... After 8yrs I can no longer tolerate how the office functions (or doesn't). Appointment times are chronically late, office staff does not call in medications or handle calls in a timely manor. I've had blood tests that weren't called when I've gotten to the lab & am constantly having to follow up with them to do their job. If I ran my business like this I'd be out of work. Just as the pandemic was starting (Yale had already implemented their curb side wait appointment rules) Middlesex just plowed ahead & was not pro-active at all regarding new procedures. I HAD to go to my appointment or my meds wouldn't be refilled... one of the office staff was making copies while I was checking in coughing all over everything. I've LITERALLY been on hold with them for 27+ minutes... would LOVE to have my request processed via MyChart, however, 5 -6 months out with that software & they STILL can't process refill requests (see photo of my request going unanswered for 10 days). I was dressed down from Dr. Shane Ridge, as he quibbed "We don't do same day refills" -- dude.... I can send you a screen shot right now of all my calls to your office on my iPhone log.... give me a break! I've taken the 'feedback' requests but nothing ever changes. I've had breast cancer, I have Crohn's disease & my health care is important. I will sadly be leaving this practice & will miss Dr. Small & her great advice :(

If I could give this place zero stars I most definitely would!…read moreYou're just another number to them, especially to Emily Miesse. This APRN/RN comes and goes whenever she feels like it. As for medication? Emily does not care. I've been rejected and ignored by her. It's like my mental health and well-being do not matter to this provider! Receptionists are kind. I appreciate them. Other than that, I will NEVER again will set foot into this office. I've given them the benefit of the doubt. They blew their chance. I don't need the unnecessary stress or BS. I have ZERO regrets leaving this primary care office.

Excellent care. I have seen most of the practitioners here and they have all been compassionate and…read moreprofessional. I never feel rushed. They are responsive and take the time to explain what they find and are recommending. When I get lab results, they send along their comments, explanations and recommendations. They are one of the finest practices around.

We arrived at the Emergency Room on a Sunday afternoon. My husband had caught his toe on a rug and…read morehad fallen. He was bleeding above his eye and on his cheek. They took us right away, and confirmed his medications and vital signs and then a doctor saw us very quickly. He gave my husband a CT scan (they need to with any head injury) and three stitches above his eyebrow and said the mark on his cheek would heal by itself. They were unfailingly polite and quick and professional. We are very grateful that we live so close, both for the ER and the lab services.

It is where I went for my blood draw it was the first time…read moreI was treated there. was very impressed.. and so convenient..very well run Very organized... Thanks for checking in with me. B Unable to add a star Not an option on my phone..But will say this Shoreline medical Clinic certainly deserves a star