It is where I went for my blood draw it was the first time I was treated there. was very impressed.. and so convenient..very well run Very organized... Thanks for checking in with me. B Unable to add a star Not an option on my phone..But will say this Shoreline medical Clinic certainly deserves a star read more

I had a bone density scan scheduled for 1:50 p.m., followed by an unscheduled X-ray. Everyone was friendly and professional, and I was out of the building before 2:30. My results were available in my patient portal by early the next afternoon. read more

We arrived at the Emergency Room on a Sunday afternoon. My husband had caught his toe on a rug and had fallen. He was bleeding above his eye and on his cheek. They took us right away, and confirmed his medications and vital signs and then a doctor saw us very quickly. He gave my husband a CT scan (they need to with any head injury) and three stitches above his eyebrow and said the mark on his cheek would heal by itself. They were unfailingly polite and quick and professional. We are very grateful that we live so close, both for the ER and the lab services. read more

Lunch & stitches please d to stop after it all Broccoli soup as nice as gramstest & treatments too read more

There is not a single thing positive I can say about the Shoreline Medical Center. I had to go there several years ago due to a severe back pain. The PA's dismissed my concerns and simply prescribed opioids and told me it would get better in a few days. It didn't. Instead it got worse and I returned. The PA's dismissed my concerns again and one of the nurses tried to say my pain was caused by my posture. I want to stress that at no point was I seen by a doctor, only PA's or nurses. Eventually I told the PA that I need an MRI because something isn't right. They told me no, and I told them I would pay it out of pocket. They agreed to that and several hours later I received an MRI. When it was done, they told me I needed immediate back surgery. I said thanks, but no - since my trust in their medical expertise was so low. I found another facility and they performed the surgery the following day. To recap, Shoreline Medical Center did not even provide basic healthcare services. How this place is still in business is a mystery. If I were a malpractice lawyer I would simply hand my business card out in their parking lot. read more

Not a place I'd ever come back to for any type of medical emergency. They are nasty and lack empathy for those who need help! It is absolutely disgusting how this medical facility is run. I can't tell how exactly how many times I've seen and heard SMC employees talk poorly about their co-workers/colleagues! Oh it gets worse, believe me.. Middlesex Health employees have violated the HIPAA rules- which is against the law! They think it's funny. I'm truly appalled by the way things are handled - especially when it comes to privacy. Imagine being someone who comes to SMC by ambulance or not - you should NEVER have to endure such disrespect or unprofessionalism! There was a nurse at SMC who told a patient that was literally on the brink of death to go to urgent care! This person clearly was not well. Shame on that employee for saying such a heartless thing! I hope that individual is doing better. There is absolutely ZERO tolerance for any type of violent/aggressive behavior. Patients, visitors, employees - the list goes on. Imagine being harassed, shamed, or bullied.. This type of behavior should not be allowed to occur! I truly and wholeheartedly feel that consequences should be given to anyone that can't follow policies/rules/regulations. What also really baffles me is how the bosses/managers of the departments think they can get away with disrespecting their employees! That is not okay whatsoever. It is time that the managers/bosses be held 1000% accountable for their actions. None of this favoritism - it's not right! With all this being said - I WILL NEVER SET FOOT AT SMC AGAIN! They've lost my trust! read more

Went here today hoping to be seen for a Severe Rash that I have all over my body that continues to spread. I arrived at 12:16pm was promptly checked in. I waited a little while and by 1:00pm I was in a room. And that's where I sat for the next THREE HOURS!!! The Doctor NEVER came in to see me, no nurse No One!! That's just Unacceptable!! I understand they're busy. I understand that there may be other patients that are more critical, but THREE HOURS?!! Really?!! That's Beyond Poor Quality Care!!! I would NOT recommend this place to anyone!! Period!!! P.S. When I got home I received a MyChart After care summary. Dr. Brenton Dempsey stated "Patient left without being seen. I did not evaluate patient." No Kidding Sir!!! I waited THREE FREAKIN' HOURS! read more

Our family has had mixed results here. We've been going here since it opened in the 1970s. You can check and see what the approximate wait time is. I've found them pretty good; they saved my dad's life in 2019 when he had pneumonia after the Urgent Care in Old Say Brook flubbed it and sent him out saying it was "a virus." Furthermore, I had to go in and be x-rayed too because I had to hold my father up. No moveable x-ray here. read more

Not focused attention of caregivers though many nice people. took six hours till "discharged". Tests sporadicly administered and just disorganized approach. never saw a doctor only LPRNs read more

Excellent care. My husbands had a major stroke. He was immediately assessed and transferred to Yale having major brain surgery which allowed him to continue an almost independent quality of life and live at home, not a nursing home. From the time of his stroke and surgery was 2 hours. The ER does a very complete job and if a diagnosis is not acute or life threatening it is a very long process in any ER. This is their process to provide safe respectable care to all patients! read more

Nurse who checked me in was rude didn't want to listen to me he wrote what ever he wanted my boss drove me in because my blood pressure was high and I had bad left side chest pain too my shoulder too i got there around 930am I didn't leave until 130pm Doc order test AND NEVER CAME BACK IN ROOM nurse came in and sent me home and said go to your own doctor and tell me anything oh forgit they gave me potassium pills not happy with this place my led came off machine no came in to ck on me heart problems run in family read more

Old saybrook walk in clinic is a JOKE. Went there because my head was itching. Told them that I had a child in daycare with a kid who had lice. She didn't check my head for more than 3 seconds and told me it was a RASH! They gave me steroids that did not work. Days later it's confirmed I have lice. HOW DO YOU MISS SOMETHING LIKE THAT????? When I had given them the information that I could have been in contact with lice. 6 months ago I also went here for an extremely sore throat. They did an instant strep and mono test both were negative. They didn't even send a real culture in. They said it was an ALLERGIC REACTION. A WEEK LATER I FOUND OUT I HAD STREP THROAT. DO NOT TRUST THESE PEOPLE. They clearly have NO idea what they're talking about. I'm so furious. I will never bring my child or myself here EVER again. I would give 0 stars if I could. read more

This facility denied my access as POA to see my mother administered to their Emergency Room. My mother is 89 years old with dementia and was unconscious that day for 9 minutes at the Shoreline of Clinton. I was denied access twice that day based on privacy for my mother. As Power of Attorney for my mother, I was never ever denied access in any other facility. I was mistreated by their pompous Security Guard which threatened to call Clinton police on me since I questioned their denial of my access to see my mother. I contacted their Corporate office and demanded an investigation and also termination of their Security Guard who acted unprofessional and also broke Hippa Laws. To conclude, nothing was ever done to correct this very serious issue. I would AVOID this facility at all costs. read more

I was extremely unhappy with the treatment I received at this facility. They left me with an untreated infected skin ulcer and when I asked for wound care they said go to New London. Meanwhile, I had no antibiotics, pain medication or wound dressing. Please look elsewhere if you care about your health. read more

A state of the art facility with friendly but poor service. I was misdiagnosed and sent for several unnecessary test to inflate the bill. When I registered a complaint, they pushed back hard with weak reasons. I am still in dispute with their head physician. Live and Learn. Next time I will go to Guilford. read more

Came in to get checked out and was highly disappointed with the service and level of care I received. The facility is state of the art, and clean. They got me in and out but that's because they basically told me to take two Advil and call the doctor they referred me to in the morning. They took an X-ray of my foot but didn't do an MRI when I said I'm pretty sure I have a stress fracture and they don't often show up on X-ray. I gave them two stars because the admitting staff and nurses were kind and the facility is beautiful. It seems like if you go in the evening the level of care is lesser. That should not be the case. Next time I will go to Yale in Guilford. read more

Been going here (Dr. Small) for years for primary care. Usually fine, no problems except for when trying to get prescriptions refilled. They made an appointment for me two weeks ago, cancelled on me 30 minutes before the appointment and referred me to another doctor, didn't actually refer me, had to call myself. Huge hassle over very small problem, will not be going back. read more

Staff as a whole were incredibly friendly and did their best. Both Outpatient and Emergency sides were incredibly busy which I was told is the norm for summer time. Wait times for the Emergency Room was pretty long but staff did their best to keep those waiting up to date and in their eye of care. They handled all attitudes with great professionalism (something I would not be capable of). The facility itself is clean and up to date. read more

PLEASE READ RE: URGENT CARE IN OLD SAYBROOK This facility above(shoreline medical) is very good however insurance views it as an emergency room visit so the copay is much higher depending on your insurance. I was referred to their walk in facility in Old Saybrook(twice). All I can say is do not go here unless all you you need is a band aid or some Tylenol(that's like all they will give you). First off- the place is a sham. You will not be seen by a real doctor. Instead they have 'nurse practitioners'. They are not qualified to treat or diagnose people with real medical emergencies or needs. The particular practitioner here ( old Saybrook) doesn't believe in antibiotics and thinks everything can be healed by over the counter meds at CVS. It is wrong and flat out DANGEROUS for anyone to be treated in the old Saybrook facility who has a serious or what could become serious condition. I had to be seen by a team of doctors and was given heavy doses of antibiotics to fight an infection that could have gone to my brain. The nurse at the Middlesex urgent care walk in told me to take mucinex for congestion. Shameful! Stay away. read more

DIDN'T even want to give this hospital 1 star! Had a terrible experience with the nurse and doctor. My 79 year old father was admitted to this ER. He is a diabetic and has alzheimer's. The nurse was very unprofessional and not attentive to his situation. When we asked her for crackers, she said they didn't have a lot of food because of budget cuts...What?! Being persistent we finally got someone to give dad an Ensure. She seemed very stressed and was not pleasant. The doctor first told us that dad HAD an infection showing up in his blood, three hours later he said that he MAY HAVE an infection. Will never return here! read more

Biggest literal waste of space. No diagnostic testing available at night. "come back tomorrow by noon and we won't charge you again". Ok sure, that's convenient, and what did you do anyway for $600+ Why build such a monstrosity if you can't staff and service people appropriately. Even the old clinic was notorious in it's arbitrary billing. Oh, and I gave it an extra star simply because they didn't kill me. BTW who is the infection control genius that came up with the germ laden sign in system? I'll go to Guilford thank you. read more

New location, that's the good news. High tech sit and wait. Signed in on the iPad register but it "didn't cross over." I would have waited all day instead of just 1/2 hour if I hadn't gone up and asked if I should sign in again. Unsanitary procedure as everyone who comes in has to spread their germs on the screen to be picked up by the next person. Acoustics so bad in the atrium you can't hear when some one does call your name. Won't let my doc send me here for tests again. read more

I checked in on there now but I was there 2 days ago. The new location is phenomenal! Gorgeous facility everything brand new clean private cubicle w/ ur own TV. I was at this facility once last Oct.. The previous facility I had been in 2x's 2012 & 2013.. this facility was much needed & 150% Improvement. It is not for life-threatening or major emergencies. You can actually go on their website & schedule your appointment if it's something that can wait as well.. So upon arrival @ about 3;30pm I went in immediately to the main desk & then was brought in the back. My mom really couldn't stay since my dad was home recouping from a knee replacement that he had only had maybr 5 days. It wasn't even 30 min. before RN came in to get vitals, blood.& again basic of reason why I was there. I couldn't do anything else I told her until I had IV fluids . But she said the Dr would want to wait after receiving the test results. My mom wanted to stay to meet the Dr.& find out what he planned on doing. Before heading home for a bit.The Dr showed up less than 1 hr after RN. I pretty much knew it was 1 of 2 thiings. He explained his plan of action & told her to return in about 90 min. I was having a CT scan no contrast since I was feeling nauseous & had been for 2 days w/ excruciating pain. After that I was given IV, nausea meds & something mild for my pain. Since I was given the IV I was able to give the other sample they were looking for.. He was back I would say w/in an hr to tell me what was going on he was very concerned. This in turn made me nervous and start to have anxiety. I needed further testing that they could not provide & even have possible surgery and or be admitted SO I called my mom. He said I needed to be transferred ASAP to either Middlesex Middletown ER Or Yale ER. They did offer an ambulance to but there was 2 hr wait for to go to either. I don't do ambulances I only have done them once when I had seizures when I lived on LI.. All my Drs are Yale related but where I live is 2 exits from Shoreline.. My Dr was so efficient he put calls into many of my reg. Dr's as well as a specialist @ Yale who was on standby w/ a team incase I needed surgery which thank God they decided not now nor did I need to be admitted. As far as YALE ER got there around 7 they were waiting for me so they took me back immediately. I only needed one test it was a completely different situation we did not leave until 11:30pm. I gain the doctors, radiologist, specialist for all efficient but of course Hospital ER packed yes you had your own cubicle with TV but a lot of Riff Raff there was some rude obnoxious patients I couldn't believe they were talkin to the doctors The Way They Were. I'll have to do is separate review for that. read more

Convenient location for emergency care on the shoreline. Also offers several outpatient services like blood testing and x-rays. Staff are friendly, but plan on waiting since this is one of the only clinics in the area. read more

BUYER BEWARE. The is an exorbitant Emergency room fee just for walking through the door. I had a knife cut to my thumb that didn't require stitches. The bill was just over $1100. My Aetna insurance covered close to $400. I am responsible for $700. The ER fee was $500. Beautiful facility. Quick response. Very professional. But a ER fee of $500 for a cut on a thumb??? Wont happen again. My first and last time there. read more

I was on vacation in Westbrook and went to a Middlesex Health walk in to get my blood pressure checked. They told me they do not check blood pressure there and that I would have to go to their Middlesex Health emergency room which was about a mile away. First question... what walk in facilities do not have the ability to check blood pressure? I should have learned from the red flag that smacked me in the face, but I went to their ER instead. The only positive was that I was in and out of the ER in about 45 minutes(including the wait in the lobby). All they did was check my blood pressure and said it was a little high but I was fine. I'm not going to go into how Obama destroyed the healthcare plans for 'working' Americans, but instead want to show how Middlesex Health is ripping people off. I was turned away from their walk in facility and directed to the ER where they billed me $700.00 to check my blood pressure. STAY FAR AWAY FROM MIDDLESEX HOSPITAL AND ALL OF THEIR CORRUPT SISTER AFFILIATES. read more

I needed to have an ekg done for a surgery and called them and listened to the hours which were 7am to 6pm. I arrived at 4:30 only to be turned away cause they do not do them after 4. When I played them their hours on their phone system I felt like no one cared. I had left work early and now have to take more time off tomorrow to have this done. This is disrespectful to people trying to fit things into a busy life. I will try to avoid them after this test tomorrow since being treated like a dollar sign and not a person makes me feel that my care would be the same. Hope you all find a better place to go. read more

Beautiful place.Very poor medical services.We used to go to Shoreline in Essex.That was great.This place has a long way to go from screwing up my mammogram and making me come back.As it was done I knew something was wrong with the technician.Also they froze my husbands blood.Had to come back.I had only two blood tests and they Forgot to do one! Unreal.We will not go back.We thought it was going to be better but too many staffing problems. read more

If you value your health and life, go to another medical center. These doctors are incredibly insensitive and inept. At my first visit, Dr. Eisenberg yelled at me for going there. I did not realize at the time that I was suffering from an allergic reaction to a new medication and was very sick. Dr. Eisenberg never even checked my medications. I was absolutely shocked when he told me that I had no business in seeking help there and that I should go to my doctor instead which I did. My PCP, Dr. Jennifer Sutherland, also did not check my medications and instead told me that 'there was a lot going around.' I am amazed at how bad the doctors are who work for Middlesex Hospital. read more

I hope you are not dying because you will because of the wait. I was there for three hours and they finally told me I couldn't get an ultrasound because they don't have it on the weekends. This is not the first time with the wait. This place should be shut down. Go somewhere else if you can! read more

Terrible facility - avoid at all costs. Doctors/nurses and the place all look the part but it is fake -- bottom of the barrel on the education/qualification scale. We came in with our daughter because our primary doctor was unavailable and it was a weekend. They took us in quickly but had no idea how to treat her, and were defensive when we tried to ask questions. We ended up going to Yale Medical Center. If you have to go to this "hospital" for anything more serious than a cough or scrape check the educational background, reviews of anyone there. They are located next to a car dealership -- I suspect the "medical" staff have day jobs there. read more

nice new facility but staff are extremely rude and unhelpful. i was hoping that with the revamp things would get better but no such luck. nurses are very unempathetic and brusk--just the thing that you want to deal with when you are sick/injured and emotionally fragile! my previous visit to the clinic while it was still in essex was abysmal. i cried out for help to the nurses standing right outside of my room, however they were too busy with their gossiping to care about the girl who was having a severe reaction to the medication they had dosed her with. here are some direct quotes from what these nurses were ignoring patients for. these are verbatim as i wrote them down immediately (and then copied and pasted them here, so these are direct from the time i was there). "they are some big haired, big butted italian girls."--nurse at shoreline clinic about (branford?) girls basketball team... her daughter is on some eighth grade basketball team. (i think she said mercy?) "everybody's leaving us. everybody's quitting or walking out... big change of staff this year." nurse at shoreline. no wonder i have been sitting here in excruciating pain for six hours. ..... so i was really hoping that with the new location, fancy new building and all of the hype that things would be better. NOPE!! oh and it also smells like formaldehyde in the waiting room; it made me nauseous and have a headache while i waited. unfortunately it's very convenient and the only one around. but to be honest i would rather bleed out en route to a better facility. read more

My experience with shoreline medical center has been appalling. I am an easygoing person and it takes a lot to upset me. This is the only negative review I've ever written about any business, because my experience was that bad. As I was getting ready to go to my first appointment, I got a phone call informing me that my doctor called out for the day and all her appointments needed to be rescheduled. So I rescheduled. This is no simple matter considering I have to work out the details of who will watch my 4 year old son, how I will get the time off work, etc. As I was working those details out to accommodate the schedule change, I got another call informing me that since we last spoke on the phone that second appointment was booked for another patient by a different employee. So I rescheduled AGAIN. About a week later, after requesting more time off work, and rearranging schedules all over again to have someone watch my son, I took the bus to my new appointment. Only to be told there was no appointment made for me in the system and in fact, I was labeled in their system as a no call no show to my original appointment and told if I do that again I can't be seen there. This is ludicrous considering the system also showed that my doctor called out and was not even in that day. I was treated with uncertainty at first, as though I might be making this up somehow, but it became obvious to the receptionist I was not. She wrote a note in the system about what had actually happened. She told me there was nothing she could do, that I had to schedule a whole new appointment. I would not take no for an answer. Finally, they were able to squeeze me in for a real quick visit with my doctor so I would not have to go through this all over again. It has been months since I have been seen there and I admit, I did forget about the follow up appointment I had scheduled months ago. I did not receive any reminder call or email, which is a common courtesy at every other doctor's office I've visited in my entire life. I planned to cancel the appointment since my experience there has been so horrific, but it slipped my mind. I take responsibility for this. This concept of accountability seems to be foreign to the entire staff here however. I received a voicemail again accusing me of being a no call no show to my original appointment and stating I would be kicked out if I did this again. I let the receptionist know how fed up I am and that I will not be coming back. Either the employees don't have proper training on how to use their scheduling software or they are just lazy and incompetent. My fiancé has had an equally appalling experience here. A few months ago he went in for chest pain. The medical assistant greeted him with a very disrespectful tone and body language and said, "Oh we've been seeing a lot of you lately," loud enough for the whole waiting room to hear. His doctor mocked everything he said about his symptoms back at him in a baby voice, then left him in the exam room shirtless with the door wide open for an excessive amount of time. A cluster of older female medical staff started to gather outside his exam room, peeking in at him and giggling about who was going to examine him. When the doctor finally actually listened to my fiancé describe his symptoms he suddenly got real serious and immediately sent him to the ER. The entire staff at shoreline medical center is rude, unprofessional and totally incompetent read more

Had to use this location this morning, and although there was a long wait from the time I had an X-ray till the time I saw the doctor, this place was very nice, compared to going to the emergency room. Staff was very friendly and knowledgeable. read more

I went to the new satellite clinic on Route 1 in Westbrook which opened on June1, 2015. I registered and sat in the waiting room while three people that came in after me were seen by the PA. I expressed my dismay to the receptionist and she told me that she had paperwork to do ahead of putting me on the list of people waiting. By the third time I complained, she admitted that the other receptionist was clearly more efficient at putting the people that came up to her window on the waiting list. She made all kinds of excuses while I waited over two hours and people who came in after me were seen within 30 minutes. Her unwillingness to call me in to be seen by the clinician ahead of the other people because "on her screen my name appeared after theirs" was obnoxious. Her ineptitude and refusal to fix the problem she created is very bad for business. I would not recommend anyone to frequent this clinic if you don't want to wait hours to be seen by a PA. read more