Very good service. Repairs requested have always been done in a timely manner and with high quality.read more

I wish I could give 0 stars. This company neglected our property in their care. They lost…read moremaintenance complaints, didn't inform us of needed repairs, allowed our tenants to suffer a week in Tulsa (in the summer) without air conditioning, and generally failed to communicate with us and our tenants throughout our relationship. Despite admitting neglect, they charged us an additional 2 months of service fees when we exited our agreement. Classy.

Friendly team! It's great because every time I call with a question (and I'm the kind of person…read morethat asks a lot of questions) I get to talk to a real person. They're very communicative and keep me well updated on how things are going.

From the owner: At Sunstone Property Management, our professional team has over 25 years of comprehensive property…read moremanager experience. We specialize in helping manage several types of rental properties. We manage single family homes, duplexes, condos, townhomes, and even multifamily property! We’re efficient, friendly, and an affordable solution for your property management needs.

We rented a property managed by Vicki for almost 7 years. Vicki was very dependable and extremely…read moreprofessional. She can come across as intimidating to those expecting the traditional "warm and emotional female". She is simply direct and practical; she is extremely effective and good at her job. It's business and I appreciated that. My advice for any potential or current tenant is to communicate early and often. Communicate clearly and ask for what you want. When I didn't get the answer I wanted, I gathered more information and spoke with her again. We were always able to resolve any issue that came up over the 7 year period. Again, she is running a business representing her homeowner clients.

Vicki Berg managed my property in Tulsa. I decided to sell this property and when I saw the…read morepictures of the house...... It was devastating. The roof had leaked, the bathroom was completely destroyed, the outside was a mess and her response was to only blame the tenant and covid. The last time it was inspected was April 2019. You mean to tell me you couldn't schedule a time to go look at it or even let me know that it's not being looked after. These are pictures of the outside, if you drove by you could've seen the house was t taken care of.

Avoid at all cost. They will give you a huge bill when you move out of their rental property. The…read morehouse was not in tip top condition when we move in, and it seems like they expect things to be perfect after you move out. Basically we did not get our deposit back and we had to pay extra when we cleaned and emptied the whole house. Expect to pay around $1000 for a paint job too.

DO NOT use them as your propery manager!! The company overcharges for any type of work done on your…read moreproperty and state that they are giving you the best deal in town. The company will pay themselves first even if you don't have a renter in place. They don't provide you with copies of invoices stating that its too much paper to keep track of. They have an online system but the invoices are not scanned in and THEIR invoices are not itemized. This means that you have no clue what you paid for. Their communication skills are zero. They don't return phone calls or emails on a timely basis and if they happen to contact you back, it has nothing to do with why you called in the first place. They play stupid very well. I would love to give zero stars but the site won't let me. Bottom line - find another property management company that will be honest, not overcharge you, and has better communication skills. Your pocket book will thank you in the long run.

Horrible customer service. They will never return your phone calls or emails. I feel as if I was…read morescammed into applying for a property that (JORDAN ADMITED WAS ALREADY IN A PENDING STATUS AT THE TIME OF OUR APPLICATIONS) was never going to be available in the first place. I contacted Hannah and she was the only person who answered the phone and returned my email. Jordan was rude, unprofessional, and disrespectful. Don't waste your time trying to get ahold of these guys, triple verify with a human - SOPHIE IS AN AI CHAT BOT (Hannah admitted that to me) - that the location is actually real and isn't already pending. I wish I could give them 0 stars.

Okay so where do I begin we we moved in February 2025 3 days later sewage and everything starts…read morecoming out from under the toilet can't run the shower can't run the bathroom sink can't run the kitchen sink without it all flowing over into the house It took them over a month to completely fix the issue we were left without plumbing of any nature being able to be used for upwards of a month key renter did not adjust rent for the inconvenience they did not relocate us for the inconvenience and we've had constant issues with the house since then We've had issues with the front door opening and closing We've had issues with the garage door opening and closing We've had random plumbing issues this entire time most recently a 4-week stent of water setting in our sink and all of the drains in the house backing up My closet door has been falling off the hinges since the day I moved in key renter still refuses to fix it We've had issues with their plumbers coming out and breaking our property as well as leaving the gate completely open after they leave and we have dogs as well as they secured fencing with a zip ties in the wind blew it open we didn't know and our dog got out and random other little issues the entire one and a half years we've lived here recently our toilet backed up and we was told by Dan Merced of key Renrte Tulsa that he would not send anybody out until we claimed financial responsibility in that he cited that we owe rent as if that's a reason to not address a single toilet only in the house not flushing or working properly and left us without a working toilet for 2 days due to us not claiming financial responsibility and rent being owed he initially also said he would prorate the first month's rent since we moved in halfway through the month upon asking him he said he never said that and we asked him if he would carpet down due to the whole month of plumbing issues he said no we've already spent too much money on the house and we can't afford that which from what I'm seeing under the landlord tenant act 41-121 he actually had a legal obligation to do so once we requested because the property was deemed inhabitable which it's property value for that month was 0.0$And he refused to compensate rent in any manner he initially also told us the properties at vacant for roughly 2 years and attributed the maintenance issues specifically the plumbing issues to it stating that the pipes could have dried out cracked fallen or got roots in them and that would be due to its vacancy and not being used Google supports that claim so does the city of sapulpa open records but he later recants the statement and says that he never said that and at that property didn't set vacant whether or not it did is not the issue it's the issue with his credibility in ability to be trusted And now that we bring up the constant plumbing issues that they have not addressed properly they now threaten to kick us out even though their plumber says there's no issues but we literally send them proof that there has been ongoing issues and he denies it and says it's not happening in that he trust his plumber's more than the video evidence sent to him I would definitely stay away from key renter Tulsa My friends have reported multiple of them who have lived with keyringer properties issues getting their deposit back and having to take them to court so I would stray far far away from key renter especially if you're property manager is Dan Merced he cannot be trusted he will lie to you most issues that we faced took longer than a month to get fixed but in their system they marked it completed before it was actually completed so that would be falsification of records I have proof I have photos of this and all documentation point of it being do not rent with key renter they're slow to fix your maintenance request they will cancel your maintenance request without addressing them they will falsify the records and say they were completed sooner than they were they will lie and they will try to keep every cent of your deposit that they can

We rented a house in Jenks for a year and a half. We had to find something quickly from out of…read morestate. Now that I know how they treat tenants, I wouldn't rent from them again. Here are my chief complaints 1. 14-page lease with all kinds of crazy language and requirements. When I asked the agent about a few things, she said not to worry about it. 2. House was falling apart and yard was a mess of mole holes and weeds. They told us to make a list of everything wrong and our list was lengthy. It included several broken locks and windows. They did not fix anything though! 3. We put down a large deposit (over a grand) plus $400 for pets. When we moved out, we cleaned thoroughly and mowed, weeded and weed wacked the yard, but we were still charged $400 for yardwork and $100 for cleaning.

As an out of state owner, it is imperative to have a management company that is top notch. After…read moredoing business with multiple property management companies in Tulsa, I have noticed that Home Finders Leasing and Management Inc., is by far head and shoulders above the rest. They currently manage all my properties and I have benefited greatly with Nate's (Garrett & Company Realty) ability to negotiate purchase agreements. Communicating with Luke and his associates over the past few months has been a pleasure. They are quick to solve problems and always reachable. More importantly, they are diligent to make sure tenants are properly taken care of and treated with respect. Furthermore, they have a cutting edge accounting system that increases transparency and saves me a tremendous amount of time. Five stars for the professionalism and quality service offered by Home Finders. It is always nice working with a business that truly cares about their clients. For me it all boils down to character and competence. Nate and Luke's' background speaks for itself and on every occasion they have demonstrated their competence with tenant selection, property acquisitions, and overall how they run their business. Guarantee you will not be disappointed!!!

I have lived at Cherry Street Villas, run by O'Fallon Properties, for eight years. I moved to…read moreTulsa from San Francisco so I wanted to live in a place I could walk to shops, restaurant and a grocery store. I absolutely love it. The location is super convenient to so many things. I'm close to Woodward Park, The Gathering Place, downtown and Riverside Drive which can get me to other side of town very easily. O'Fallon Properties keeps Cherry Street Villas up to date, clean and their maintenance staff are knowledgeable and friendly. Any issue I might have (hardly any) is always addressed immediately and fairly. Rent is affordable and best of all I feel very safe considering how busy Cherry Street can be on the weekends. The property never has any trouble and I often see O'Fallon Properties routinely surveying the area and making their presence known. If you are lucky enough to see an opening at Cherry Street Villas I highly recommend you come check it out for yourself. Us tenants say hi to each other and for me, it's a terrific community.

I have lived in two O'Fallon Properties, and I can say that they truly care about their residents…read more I have only had one issue, the coil on my oven went out, it was replaced within 24 hours. The maintenance team truly does a wonderful job. The building and grounds are well maintained, with nice landscaping, as well as small communal areas for the residents to enjoy. They have recently installed a new gate on the property, it is heavy, and provides a level of privacy and security that is wonderful to have. If you want to live in an apartment that doesn't overcharge you, and does a great job of keeping everything maintained, then you need to look at any of their properties.