Europcar Brussels delivered some of the worst customer service I've ever experienced. The manager…read moreJulie was rude, dismissive, and openly condescending, specifically to anyone not from Belgium. She made no effort to help and treated questions with attitude. If this is how Europcar treats international customers, I won't be renting from them again. Neither should you.

I just rented a car from this place. The people are very friendly and efficient. They have all the…read moreadvantages of the large chains (wide choice of cars, similar conditions), but with customized service and it is the only place I found that rents cars with payments alternative to credit cards. IF YOU HAVE NO CREDIT CARD, THIS IS A GOOD PLACE. I mean renting a car is no big deal, but I had a really good feeling about this place. :-)

From the owner: Astral rent-a-car, c'est un large choix de véhicules récents et bien équipés. Des prix tout compris…read moreet donc sans surprises. Des services adaptés tant aux entreprises qu'aux particuliers. La possibilité lors de votre arrivée à Bruxelles de disposer de votre véhicule à l'aéroport de Bruxelles-National ou à la gare du Midi.

Asked for a smoke-free car, the front desk agent promised it will be, but in fact it was not. The…read moresmell of the smoke was covered by air freshener, so we realized later on the road. Then I found the ashtray with ash and other garbage in it. When I complained I have not received a response, not to my followup email. Bad customer service.

Stay away from this company, and I repeat, stay away…read more If you decide to do it, make sure you take a good video and pictures of the whole vehicle and probably you want to get insurance on it. For me, I never get insurance on my vehicles and I have never had a problem until I went here. I'm assuming that they are able to get away with making up stories that there was an accident or there was occurred damages when the car has been returned. We barely used the car and we definitely did not get any damages. However, they tried to open a claim saying that we damaged the car, but after I showed them the video and pictures I took they quickly changed their minds. Definitely stay away from these crooks. And another problem we had is the car that I purchased initially, was not available when I got there. So they charged me extra to upgrade. This place is a joke.

Her şey çok iyi ve mükemmeldi satış temsilciniz Ekrem bey tüm olayı içtenliği de anlatarak beni…read moreikna etti