2 stars because we made it out of the place about 7 years ago with a cat.
That's about the only positive thing I can say about Valley Cats...at least at the time.
When your only competition is literally FREE cats on the side of the road, you need to think long and hard about how difficult you're making it for clients to adopt. As soon as we walked in, what can only be described as a "matriarch" asked us "Are you guys 18?" (we were in our mid to early 30's at the time). After that, we were bombarded with really obnoxious questions about our living situation and--I kid you not-- "What would you do if you got a divorce?" (as if that was ANY of Valley Cat's business...).
Oh my gosh, the PAPERWORK. We were given several multicolored "how to take care of cats" "resources" that look like they were hosted by an holistic medicine guru's clinic. It was wild. I'm pretty sure the leader was anti-vax...which is interesting since you're grouping HERDS of cats together in close quarters.
Then they try to pressure you to sign unenforceable agreements a la "You agree to send this cat back to us if things don't work out" (Ahem, good luck with that.), "You're part of the Valley Cats Family!! We'll schedule some visits to see how things are working out" (HECK no you won't.)
Finally, one of the least enjoyable experiences was the HOME VISIT. See my point above: you have literally DOZENS of places in the area that would be happy to adopt out a cat, sight-unseen. You require The Matriarch to tour our house to see if we would be good cat parents (hint: we literally already have a cat from Los Angeles...which we got from the LITERAL STREETS FOR FREE and has been living a luxurious life for about a decade now)...
Do better. Drop the home visit requirement, stop spamming your clients with obnoxious paperwork that they can literally Google themselves, stop with the probing questions and drop the fake unenforceable paperwork. Your job is to ensure pets are sent to safe, secure homes...not treat your clients like they don't have half a brain to take care of one of the most widely-available animals in the nation... read more