I hesitate to give this any star. My father passed away with rrsp is this credit union. After they made a mistake and failed to release theses funds when it was time to do so, when the mistake was brought to their attention, ( almost a full year after the time they should have released the funds), they did nothing to alleviate the situation. They have passed bucks, not returned phone calls, told us, "they have no idea why the funds don't get released". It has been months of unanswered phone calls, emails, and finally a letter from our lawyer, and yet? Still no funds or call to explained why. Do not invest with this bank, no one knows what's going on, and God forbid they owe you money, they will make it impossible for you to get it. This bank hopes behind the fact they are a bank and act untouchable. Complaints will be filed but people should be aware of their tactics and non compliance, and I don't wish the nightmare that has been this bank on anyone!! Still waiting..... read more

I have been banking with Valley First Credit Union for around 10 years and I recently went into this penticton branch to deposit a damage deposit return cheque from a credible, multi million dollar corporation called West Corp. I waited in line as there was 1 lady in front of me, and only one teller open (on a Saturday), and one teller just sitting at a desk. I stood there for about 10 minutes before the one teller at the desk finally came and asked me if I needed help (DUH!) she then proceeded to tell me she would have to deposit it and hold it until WEDNESDAY because if it were to bounce back, i didn't have enough funds to cover it and the bank would have to cover it. There was no way it would bounce back, and she was rude and belittling. I was extremely angry and proceeded to tell her so, as I walked out. I went to the TD Canada branch (where i also bank) and they deposited it in my account there, NO QUESTIONS ASKED AND NO PROBLEMS! I am thinking of banking full time with TD instead of that ridiculous credit union. read more