The problems with this branch are 100% related to the manager. He's a weird egotist, never wrong,…read moreand chock full of DEI initiatives. The lineup for this branch is always long, because they hire unqualified people (women), and only ever have one teller open. Be prepared to stand out in the cold some days, and EVERY customer knows this. Try complaining to Scotia headquarters, and their DEI specialist will tell you that you are a stupid person for not behaving like that cattle you are. Check out the google reviews of this particular branch. It's eye-opening. They tried to counter the bad reviews by having their staff leave positives, but you can tell because most of them can barely put together a coherent sentence. The negatives still dwarf these by quite a margin. Overall just a terrible company that doesn't understand what role they are supposed to be playing in the world, and believe they don't need customers to survive. I do wonder what effect DOGE will have on them, as I cannot see that woke Canadian banks weren't getting incentives from somewhere to turn on their customers.

Not necessarily the branch's fault but you cannot contact it anymore if you want ask a question…read moreabout a service. It all goes through a central call centre that puts you on a wait time of minimum 30 minutes in the 6 times I've tried. Fed up with Scotiabank and will be moving to another branch that cares about service and customers.

This branch needs some attention. Please get some more customer reps at the tills and fix up the…read morebroken items: deposit drop door hinge, dividers by the line, and counters.

Came here during Covid time and of course we had to keep a good physical distance apart from each…read moreother. I came here on May 4, 2020 and there were only two tellers working. This CIBC was quite clean and organized. I was forewarned that people who banks here come here for the most unnecessary reasons that anyone can think of. Yes this was no joke. One guy lined up to go to the bank just to ask the teller to help him to install the CIBC banking app on his phone so he could do his banking on his phone. A lady in front of me was asking about why her $200 disappeared when doing online banking and reappeared couple days later. I was super surprised. Me on the other hand came here to do a deposit. I had no choice and because the cheque was not my cheque, I couldn't do it at the ATM machine. The layout of this CIBC looks the same as any other CIBC I have been to. I do like how they have a community library inside the bank. This bank is located in the same same parking lot as the mall. Plenty of parking here

This bank allows scamers to withdraw money and finds loop holes to keep it don't trust themread more

I am really happy with this bank! Excellent customer service every time I come in. They always go…read moreabove and beyond. Very friendly, helpful and knowledgeable. I'm very happy I changed to TD from my credit union.

Since moving to Penticton, I wanted to move my accounts from Westminster Credit Union but alas, no…read morebranches here. Meanwhile, Valley First credit union sent a card to "new resident" offering $200 in bonuses to set up an account and deposit pension. Research says TD and Scotiabank are ranked the highest in our country, so I thought I would take my offer card to them and see if they would match it. Scotia bank at 2210 Main St. got cut first as I was told that the branch nearest us (only 2 in town) was closing as of Sept 1st. It didn't help that while I politely waited for my turn, a person came in the front door and walked directly to the one employee working at her desk and asked, "Are you busy?" The employee invited her in while I was madly gesturing to her that I wanted to see her and had been waiting. She saw me but brought the person in and closed the door. I guess I was too polite. . On to TD, where I waited politely by the "Welcome/Help" desk for assistance. After 10 minutes, an overworked teller indicated she would be with me soon. Meanwhile, I watched two male employees studiously ignoring me from their open-doored offices. Another 5 minutes pass, the same teller arrives at the help desk and I explain that I am new to town and want to talk with someone about moving my accounts, asking some questions and finding out what they might do for me. Help person goes to office of one man, spends about 4 minutes explaining, apparently, what it is I want, then comes back and asks if it is just moving accounts over that I want, because if so, I can do that on line. No, says I, I want to talk with someone, which I repeat twice before she asks if I can come back at one. No, can't. I will be going to get my bonuses from Valley First.

Never would recommend this credit union to anyone. Customers…read morefor thirty plus years and one call from my wife to the orchard park branch today to ask for help in $300 of fees they took in one day resulted in being lectured and insulted on a birthday gift purchase as being frivolous and irresponsible. We looked at what you bought this person said to her!We can see where you spend your money you know! Oh my goodness a shirt for a birthday gift to our son was being commented on and called frivolous when we complained about their excessive bank fees. Thirty years as customers and we are closing all accounts and also all the insurance policies we pay through them now asap. My wife was humiliated and left in tears. It's bad enough Banks charge such cash grabs but to be spoken down to if you dare raise concerns is disgusting. Chelsea is the name of the person she was spoken to at orchard park branch. Has this branch not heard pf customer service? How about politely saying no sorry we are unable to help rather than humiliating a customer and chastising them calling their gift purchase pf a shirt that was made AFTER said fees were cleared and paid within 24 hrs btw ??? Terrible unprofessional treatment. We all work hard to survive these dats and banks take advantage from us every chance they can now this one treats a customer pf thirty plus like this by one of their rude employee! do better Orchard park Interior savings and be nicer Chelsea!! How dare you tell hard working family they should t buy a shirt as gift and go for a darn coffee on our day off work. times are hard enough these days without being humiliated by your bank when we both work our behinds off to stay afloat. formal complaint coming to head office and manager asap

Great place, really happy with my absolute zero fee bank account. It felt really nice to switch to…read morecompletely credit unions and save myself a bunch of money every month from the numerous bank account monthly fees and hidden fees. I really appreciate that credit unions profit mostly goes straight back into the community and supports locals. Friendly employees, quick and easy process to open my own account. It was great!

I just closed my mother's credit card account having a balance of $28 owed on it and over 16000…read moreavion points. They would not take my photocopied power of attorney (that has been accepted elsewhere) so I had to pay off in cash the $28 and lost all points. BAD BUSINESS

Absolutely the worst bank ever. They never have enough tellers working…read more Lots of staff standing around looking at the linen up. On average I have to wait 30-40 minutes just to get to a teller, then they are as slow as can be. This branch does not give a damn about it's customers. Time to switch banks!

I hesitate to give this any star. My father passed away with rrsp is this credit union. After…read morethey made a mistake and failed to release theses funds when it was time to do so, when the mistake was brought to their attention, ( almost a full year after the time they should have released the funds), they did nothing to alleviate the situation. They have passed bucks, not returned phone calls, told us, "they have no idea why the funds don't get released". It has been months of unanswered phone calls, emails, and finally a letter from our lawyer, and yet? Still no funds or call to explained why. Do not invest with this bank, no one knows what's going on, and God forbid they owe you money, they will make it impossible for you to get it. This bank hopes behind the fact they are a bank and act untouchable. Complaints will be filed but people should be aware of their tactics and non compliance, and I don't wish the nightmare that has been this bank on anyone!! Still waiting.....

I have been banking with Valley First Credit Union for around 10 years and I recently went into…read morethis penticton branch to deposit a damage deposit return cheque from a credible, multi million dollar corporation called West Corp. I waited in line as there was 1 lady in front of me, and only one teller open (on a Saturday), and one teller just sitting at a desk. I stood there for about 10 minutes before the one teller at the desk finally came and asked me if I needed help (DUH!) she then proceeded to tell me she would have to deposit it and hold it until WEDNESDAY because if it were to bounce back, i didn't have enough funds to cover it and the bank would have to cover it. There was no way it would bounce back, and she was rude and belittling. I was extremely angry and proceeded to tell her so, as I walked out. I went to the TD Canada branch (where i also bank) and they deposited it in my account there, NO QUESTIONS ASKED AND NO PROBLEMS! I am thinking of banking full time with TD instead of that ridiculous credit union.

The absolute best in Penticton! I have had the pleasure of working with both Gayle Focken and Jenna…read moreMullins personally and professionally numerous times and their experience and ability to connect with people always shines through. I'm always pleased to hear my clients are speaking with someone from the Dominion Lending team regarding pre approval and their mortgages and recommend them to get the job done...every time.

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