I had a bad bad experience with this groomer, she insisted my dog be sedated and was quite rude…read more Also commented that some groomers hit dogs ??? Took my dog to another groomer where he has been since no problems. Think twice !!!

Appalling!!! The attitude of the woman serving was vile and she told me she 'couldn't groom my dog…read moreas her scissors wouldn't cut through his hair'. Funnily enough, several groomers near by have all seen my dog (who is a cocker spaniel - not mammoth) have completely disagreed and booked him in straight away. No issues. The 'groomer' doesn't have a clue and I would strongly recommend using a groomer who can actually 'groom' a dog. Rather than charge £10 for a bath and send the dog back covered in grass!!!!! As an aside, she also advised me that her job 'is not to brush the dogs'..... which I actually thought was the whole point of a groom!!! That would be like going to the hairdressers and them not combing your hair before a cut! I'm outraged that despite booking in and advising her that my dogs hair is thick on the legs and booking a 2 hour appointment, she couldn't cut him. Use the groomers in Loughton instead. So much better and such friendly women. Unlike this so - called 'groomer'.

Wouldn't take my darling Samoyed anywhere else. Sharon is very experienced with all breeds, is very…read morekind and caring and The Best Groomer ~ Thank you Sharon

We have been using Elmtree Doggy Daycare for a number of months now. Our dog Stella loves going…read morethere and comes back happy and ready for her evening nap. All of the team at Elmtree Doggy Daycare (a special shoutout to the young man who picks up Stella and brings her home) are wonderful and very loving with the animals in their care.

I've just picked up my doggy after her two week stay at Elmtree…read more My dog is a nervous one at best and with her slightly neurotic tendencies I was looking for somewhere for her to go that was a bit more than the norm. She usually stays with my in-laws, but they were also galavanting, so I had to find another option. After some research online I found Elmtree. I went over all the reviews I could find and couldn't find anyone with a negative word to say about them. Unfortunately I wasn't able to check out the place before hand, so I was going wholly on these reviews. The run up to her stay was very smooth. They answered all my emailed questions efficiently and kindly. I changed my mind about a few things and they were very accommodating. I was planning on getting her picked up and dropped off, but when the invoice came it was £72 each way and I decided that was just too much on top of everything else. We dropped her off the morning that we flew, it was a particularly hot and sweaty day and we'd got lost trying to find the place. Thanks, Google Maps. (Don't walk through the cemetery, unless you know where the gap in the wall is.) I was a bit stressed because of the heat and the impending 'leaving my dog with strangers.' When we arrived the lady at the front desk was awesome; very friendly and welcoming. She called through for someone to come and get my dog once all the incidentals had been looked at, like her vaccinations card and they also asked whether she'd been spayed. Then a lady came and got her. That was pretty much it and I have to admit, I was a little bit ..well I think shocked is too dramatic a word to use, but.. for want of a better one... I had arrived early hoping to get a look at where my dog was going to stay and she what she would be up to, I thought that seeing as they allowed people to drop in that it wouldn't be a problem. When I asked the lady if I could come too, she said that it wasn't really convenient and started to walk away with my doggy. I started to cry and was like.. can I just say good bye to which, of course, the lady happily stopped and I gave my doggy a hug before she was taken down the corridor. When I came to pick her up there was a similar situation. The lady came and dropped her off and was lovely enough, but I think had I not probed for questions about how my dog had been during her stay then I don't think I would have had any feedback on the last two weeks and that kinda aggrieved me somewhat. I *know* that I'm an oversensitive pet owner (this is my first dog,) but I think that probably comes as standard for someone who forks out over £500 for their pet to be boarded over two weeks. When I first left her with my in-laws I had written four sides of A4 for them to be aware of all her little idiosyncrasies - so yeah - a little overboard, I know - but I felt that Elmtree knew nothing of the dog they had just taken to look after. I know that this is what they do, so they have experience of all kinds of doggy behaviours, so perhaps it's not really for their info, but just perhaps more from the owner. My friend's dog goes somewhere similar on a day basis when she can't work from home and at the end of the day she receives a little card to say what her dog had been up to what she had eaten, etc. It's the personal touches that make it - especially for this neurotic dog owner. The only other thing I feel I should mention is that my dog is quite a bit thinner on her return. As to how grams I'm not sure at the moment, but she is visibly more boney than she was when she went in. I know for a fact that she was fed a lot because the lady who dropped her off remarked on how much she ate - so I think that it probably has a lot more to do with the constant play with other puppies for two weeks, but it's so noticeable I thought it was worth a mention. Overall I am happy with my dog's stay at this place and now that she's been there and returned a happy looking chappy, I would happily board her there again. I think there is a good chance that I turned up at too busy a time, but if you're hella neurotic like me be prepared to probe a bit to find out the information that you want.

Spare but decent, with staff that try hard and keep the place clean…read more The kennels are located behind a nondescript vet's office on the A112 in Walthamstow - keep a sharp eye out, as the building is easy to miss. This is not a luxury pet hotel, it's a large kennel facility. The prices are low, and the attached vet's office is theoretically able to handle emergencies that might happen while the owner is away, although I haven't personally had to test their abilities. The grounds are nothing spectacular, with a few fenced outdoor areas and a main path upon which some dogs get walked. The facility is noisy, as I believe not all of the dogs get walked daily. Our dog is deaf, so she doesn't notice. I've had generally good experiences with the staff. Most of the workers are young women who seem to care about the pets with which they've been entrusted, but seem to have somewhat uneven experience and handling abilities. Our dog has gotten generally good treatment there, although despite being small (18 lbs) and elderly (about to be 12 years old), she can be cranky, and not every employee has been able to handle her as a result. Still, the kennels she's been put in have been sizable and kept reasonably clean, and she's been in better shape at the end of her stays here than at other facilities. Bottom line: if you want your dog or cat to be pampered and get lots of personal attention, this is not the facility for you. But if your pet can't be kept with others (like ours) and you need a place that will house and care for her without costing a fortune, you could do much worse than these kennels.

Three weeks after making a simple enquiry and declining it, an invoice arrives for a kennel space…read morethat I never booked in the first place and specifically said I didn't want two weeks in advance!