We purchased a Lazy Boy sofa with 2 recliners about 2 years ago. Last night (Friday) one of the…read morerecliners stopped working. Called the store first thing Saturday morning, thinking someone could come out during the week to look at it. Within a half hour after my call, Howie called back and asked if he could come out today. He was there within an hour and thankfully it was a simple fix. We have purchased other furniture from them and have always been impressed with the service they provide. I highly recommend this store and encourage people to shop local.

Exceptional service/staff at Spector Furniture , especially Hal. I could not have asked for a more…read moreknowledgeable , respectful and patient staff person to assist me. I continue to be their extremely satisfied customer.

Great service and live my carpeting. Should have done it sooner. What a difference in my living…read morespace.

We worked with Janine at Floor Decor for new luxury vinyl flooring in our kitchen and mudroom, a…read morenew carpet for our basement stairs, and a runner for our bedroom stairs. The service we received from Janine and Michael was outstanding. Janine was available and responsive for any of my questions. Michael came out to look at the stair noses and took the scrap pieces of carpet and bound them for us. They also upgraded the vent in our flooring to match the new floors. Their customer service was really outmatched- there's a huge value in being able to call or email and get a real person who can help you. I definitely recommend floor decor !

We met with Beth to discuss a redo of our small half bath after renovating our first floor. She…read moregave us some wonderful ideas, laid out what would be most advantageous for that small space and sent us home with samples. We were sent to Beth by our contractor, Andy Ramage of ARD Builders, and we are grateful for his direction. Beth was so very pleasant and helpful considering we did not have an appointment and we could not recommend any stronger Beth and Plimpton and Hill in Guilford.

Disappointed on several fronts…read more We purchased an overpriced ($1880) Bertch bathroom vanity cabinet. The unit arrived with several significant manufacturing defects. I was told that a replacement unit would take at least six weeks to arrive. Not choosing to wait I repaired the defects and had to negotiate a partial refund directly with the manufacturer. Lesson learned: Just because it's expensive doesn't mean it's well made. On two occasions I picked up multiple products at the loading dock. After an exhaustive one-by-one check I found that several items on the delivery ticket were not in fact provided. Lesson learned: Check everything carefully or you will make multiple trips back to the store. Most disappointing, we purchased an undermount sink for the vanity top. After a lengthy discussion with the sales rep. regarding the exact size we wanted, the sink was delivered to us and we sent it to the granite fabricator. When the countertop was delivered and the sink installed, we learned that the sink was smaller than the unit we discussed and selected. We had to purchase a new sink and fabricate a second countertop for $870. Plimpton accepted zero responsibility for the error and would not even refund the $151 for the incorrect unused sink because we did not have the original packaging. (This is after spending more than $12,000 on bathroom fixtures.) Lesson learned: Do not trust that what you communicated and selected will be accurately ordered and delivered. Check everything carefully. We will not use Plimpton for our remaining fixtures, and for the reasons above we do not recommend them to prospective customers.

Great quality customer service! Always kind & friendly with all my sewing needs . Family owned and…read moreoperated which is a plus to me ! I love my Babylock embroidery machine I bought from them. Highly recommend doing business with Close to Home :)

Really beautiful fabrics. Very accommodating people. My mistake not to double check my order, which…read moreI say to remind you to pay attention to the details of your order. I appreciate the store staying open during the time of the Covid Crisis. A majority of the customers seem to all be making cloth masks for various communities. I'm pleased to see people doing the best by each other.

Thank You Chris and our delivery man!! placed our Toro…read moreSnowplow order online, Chris saw the order was cancelled by Toro the next day, by the time I got the email and called Branford Building Chris had already contacted Toro and got our order back in place...we got delivery Jan 12, the delivery man helped me unpack and assemble what few things were needed. He waited while I added the oil and gas, took the pallet for me...Awesome!!

Maybe the worst communication patterns I have ever experienced with a store. I have a few Marvin…read morewindows at home that need parts and repair. My contractor bought them from BBS several years ago. After an initial diagnostic visit two months ago (for which I was charged $250), it has been radio silence ever since. The person responsible at BBS NEVER returns my messages or replies to my emails. Others at the store have told me my parts are on order and the guy responsible will update me, but he never does. It's a terrible customer experience; really terrible. As of now I am out $250, still need repairs, and am getting absolutely no proactive communication from BBS. If I could have gone elsewhere for service, I would have.

Right next to the gym, this is a great place to pick up those odds and ends that I need to…read morecomplete a project without having to make a special trip. Prices are reasonable, and have yet not to find what I need. Friendly staff, and everyone else I've met there is more than happy to help you find what you need. Highly recommend!

Really friendly and helpful. Clean, organized. Nice selection hardware, garden supplies, tools,…read morepaint, etc. at competitive prices. I was able to pick up a lot of things I needed and saved me a trip to Home Depot. I meant to pull into Ace Hardware but missed the driveway and stumbled upon H H Stone & Sons. So glad I did.

We have just taken delivery of a new sofa and Stressless chair. This was our first occasion to buy…read morefurniture in a long time, and our entire experience with this company was absolutely top shelf. From an informative, patient and friendly salesman (Joe) to everyone else in the store, we were treated as well as we could have desired. Prices were a bit lower than those of other dealers, too. The delivery was seamless, respectful of our home, and completed by two very pleasant people. They also have an extraordinary gift shop, which we found to be a hidden gem in itself. In all respects we find this store to be a refreshing departure from other furniture stores, and it will be our go-to place from here forward.

I had NO IDEA I'd be looking at 5k chairs in the middle of Fair Haven. A+++++. LOVE a surprise!!read more

Very good service from sales - knowledgeable and very helpful finding just what we were hoping to…read morefind. Delivery, setup was on time and courteous. Products were clearly good quality and while upscale, good value. We will always go there first in the future.

We've bought a fair amount of stuff here over the past few years, including a new patio set this…read moremonth. The stuff they sell is definitely not cheap but they have good brands and quality products. Unlike the cheaper stuff at the big box stores you get to customize almost everything as much of it is custom-made to your specifications. As others have noted the salespeople are helpful (unlike the big box stores) and not pushy at all. This is one of those places I put in the category of "you get what you pay for". Definitely worth checking out.