We have lived in the Valley long before the Phoenix light rail was installed. Since then, we have…read moreused the service to attend concerts, ball games, the Tempe Arts Festival, and more, until we tried to use it on the 4th of July last year. It was a disaster!! The light rail no longer took us to the regular venues we have visited but dumped us off .8 miles from Chase Field. We were then supposed to cross an intersection twice and wait for another train. We waited in the heat until we just decided to walk to Chase Field. By the time we arrived, we were hot, thirsty, and miserable, and a train never passed by us, so one never came. Finding the train to return home was equally a huge pain! So we hadn't used the light rail again until yesterday to get to Chase Field on the 4th of July. We thought Valley Metro might have fixed this transportation catastrophe. They did not. In fact, it was worse! Valley Metro claims we could "enjoy the 8-minute walk" to Chase Field. Once again, no second train came, so we walked .8 miles in the blazing heat for 20 minutes (I checked my GPS to get an accurate distance and time)!! When trying to return home, we had to walk back to Central and had no idea which train would take us back. Valley Metro has ruined what originally was a good transportation option to downtown, but no longer. If anyone is elderly, has a disability, health issues, or trouble walking, avoid this mess! If you drive, take an Uber or a taxi, or even ride a horse, you will be happier if you need to go to an event downtown. Valley Metro should be ashamed of what they have done to what used to be good transportation.

I have gotten on and off at this Valley Metro location on a few occasions. You can jump on both…read moreValley Metro Rail lines at this hub. The Downtown Phoenix Hub is the transfer point between the A and B lines. The B line is the north-south line that opened in 2025. The hub itself is located on the block formed by Central Avenue, 1st Avenue, Jefferson Street and Washington Street. To jump from the A line to the B line and back, you have to get off the light rail train that you are riding on when it stops at this hub. Then walk across the street to the station of the other line that you are wanting to go on. The first time that I tried switching trains, I was so confused. But I eventually figured it out. Both CityScape and the Suns Arena are nearby. I don't ride the Valley Metro often. But I am glad that I have it as an option for transportation. I mostly ride the light rail to sporting events and to the airport to avoid parking fees.

Amtrak is a great way to travel and Hazel at this station just makes things stellar. The station is…read moreclean and as comfortable as a station can be. It's not the Ritz so don't be picky. Trains don't run precisely on time so plan accordingly. But the staff is warm and caring. Would give six stars if I could.

I've been flying since I was 16, pre 9/11, yet I've somehow never been on a train. I don't know…read morewhat I expected, but I have horrible travel anxiety, and dreaded traveling by myself. The website gave clear instructions on baggage, emailing me regularly with updates regarding my trip. I cake customer service once for clarification on baggage, and Jasmine was a true gem as she answered all my questions. Upon arrival, the woman at the desk was lovely, signing me in immediately and answering my remaining questions while updating me on the train status. The station itself is small but very well kept and clean. The bathroom was also clean, which is quite a feat these days in public. Thank you, Amtrak, for making this an easy and hassle-free experience for me.

I have done this Valley Metro/Sky Train combo a couple of times now. If you ride the Valley Metro…read moreto the stop at 44th street and Washington, you can exit and take the escalators to the Sky Harbor Sky Train which will take you to the terminals. I only live a couple of miles from a Valley Metro light rail stop, so I can lift or uber over for cheap if I need to use this system last minute. Usually when I am doing a 2-4 day trip, I park over at one of the airport shuttle locations outside of Sky Harbor airport and ride in. If I am going on a long trip overseas, I will ask someone to drop me off and pick me up. This light rail option is my last resort option if no one is available or if I just don't feel like paying to park at the airport. The nice thing about the Valley Metro/Sky Train is that it is cheap. It is only $2 to ride the light rail. Yes, you are dealing with the interesting characters that ride the light rail if you go this route. But it is a small price to pay to make a budget friendly trip. The bad thing about using this is that you cannot leave your car overnight at a Valley Metro park-n-ride. So leaving your car there and going away for a few days is not an option. Unless you want to come back and find out that your car was towed. The other thing is that it can take awhile to get to the airport on the light rail. So you have to plan ahead to make sure you arrive at your gate on time. Both the Valley Metro and Sky Train run 24/7. The Valley Metro runs less trains overnight.

The SkyTrain is my jam! I didn't use it for many trips to AZ and I'm not sure why. Did it not exist…read moreyet? Was I just clueless? For those of you that don't know, it's completely free unlike the NYC SkyTrain. And once you get to 44th Street Station and off airport property, you can get an Uber or a Lyft for like half the price. I always call it from the Crowne Plaza across the street so I have an A/C spot to sit if I need it to wait for my ride.

After 3 long years of construction down 19th Ave from the Montebello Station to Dunlap the…read more#NWExtension is finally complete! We've dealt with the construction, disruption, road closures and dust in our nearby neighborhoods on the trail of the light rail and it's now over. The ride is sweet and complete! It us really nice. The work was done well and the street us nice newly paved and landscaped. The public art for each station designed by local artists or kids. This station is out by Fry's and for the life of me i do no understand the artwork that they here. It is good to have some public transportation close to our home which is fast and reliable. A wonderfully green alternative to driving and parking. It's now nice to be on the trail if the light rail!

It's pretty handy to move around in central Phoenix as well as out to Mesa. The cars have seen…read morebetter days. In the summer, it can get pretty stifling while riding. But the price is right, especially for seniors. I'm embarrassed to admit that it took us some time before we figured out how to insert our credit card in the kiosks in order to get a ticket. One of the transit cops helped us out. Instead of inserting the card chip first, you need to reverse it. Once we had that figured out, it was all downhill from there. The transit cops are on some routes but it's hit and miss. We have ridden for free on occasion. But that was before we understood how to actually purchase a ticket.

I would give a Negative 1000 if I could! They will sell you a ticket make you wait 20 mins and…read moreannounce that there is no service at that station. They do not provide an easy alteration route or any form of communication. Then tell you there are no refunds! They steal your money!! The customer service is terrible rude and will not help you only yell at you.

This station has some really fun art, great bright retro backgrounds for selfies and cool art on…read moremigratory birds.

The worst bus service in Arizona can't get to work on time for nothing bus drivers is all rude but…read morethey want you to respect them this new pay is unfair too you spend more money outta your pocket to get to places NOT on time 30-40mins. after and when you call the hotline they will it's up to the drivers discretion but we as customers have to go through this 24/7 so it's never a win win situation it's always a lose lose situation

I've been using the Valley Metro Rail since its grand opening back in 2008. I hate dealing with…read moreparking downtown for events and jump on the light rail just to avoid parking fees (and high gas prices). Plus some of the arenas will offer free rides for certain events. It's fun when you get on a train with lots of local fans that are excited for a big game. But as with most transportation systems, you get some characters that like to jump on for a free ride. I've definitely have had some interesting people watching moments over the years. Valley Metro Rail has 38 stops/'stations between Gilbert and Phoenix. I usually park at the Apache and 101 location because there is a large park-and-ride parking lot there. The light rail does have a stop at the airport that connects with Sky Harbor's Sky Train. But it sucks that you can't leave your car at a park-and-ride overnight. Because the light rail runs along the street and not above ground, many cars have run into trains over the years. As of 2023, Valley Metro charges $2 for one ride and $4 for an all-day pass. Security does occasional check for tickets. Valley Metro Rail has several extensions being planned and currently under construction to reach other parts of the Valley.

I waited over 49 minutes for the east bound train as i watch three West bound trains arrive during…read morethe same time