Right now its my only mode of transportation. the light rail has been on in schedule give or take…read moreand the prices are great and like that theres a daily maximum I have pay and the rest is covered. also for the buses they are pretty quick. I have it at three stars because it's more of an annoyance and there should be a different way of doing it, and thats checking to ensure everyone has paid on the light rail. on average i get checked 3-4 times just in the morning on the B line and sometimes by the same person and sometimes they see me scan my phone at the little kiosk. I understand the need to check but come on. There should be a way better implementation. also it creates a safety hazard when the train starts to move. Idk about every one else but thats my two cents. and one more thing for the buses, hold onto a chair because they brake hard, at least on the ones I take.

Dangerous Negligence Disguised as a Service I have used and…read morereviewed plenty of services, but what happened to my roommate demands to be documented publicly. She got off her shift at 9 PM and waited for her scheduled pickup until midnight. Three hours. Alone. At night. Her phone had died, and apparently that was enough justification for this company to simply abandon her. No attempt to follow through, no contingency, nothing. A transport service that cancels a ride because they couldn't reach the client instead of just showing up to the scheduled location at the scheduled time is not a transport service. It's a liability. She was stranded and unreachable until a manager happened to notice her still there and let her charge her phone so she could get an Uber home. A stranger's kindness did this company's job for them. A woman alone outside late at night is vulnerable. That is not a dramatic statement. That is reality. The fact that this company's response to a minor obstacle was to leave a client stranded for three hours rather than simply show up speaks to a fundamental disregard for customer safety. Consider this a formal warning: if anything like this happens again, we will be pursuing every legal avenue available to us. A transport service that abandons clients in unsafe conditions has real liability exposure, and we are prepared to act on that. Do not use this service if you value your safety or the safety of anyone you care about.

I love the Light Rail.I grew up in NY and I hate the transit system we have here for the fifth…read morelargest city in America. I take the light rail when I go Downtown or anywhere nearby. You can not beat the light rail especially for a D-Backs game. If you are going to a baseball game it dumps you off right at the stadium. I also take it for the Symphony, First Fridays, and any event I have in Phx. No expensive parking garage fees needed. It is an experience. Free entertainment and people watching for sure. If you are seeing a concert at the old America West Arena, AKA, the stadium that changes it's name too frequently for Mary to remember what it is today, the Light Rail will be free with your paid ticket. ( or at least it is as of the writing of this review. So if you are reading this much after 2018 please double check on that because they used to do the baseball stadium and then they stopped) I am patiently awaiting the Light Rail to continue to Westgate and the Cardinal's Stadium. ( I do know the name of that one today it is State Farm arena-hahahaha) I work there part time and employees have a huge Rigaramo with parking and just getting to and from work. The Light Rail would be a blessing in and out of the stadium, increase work turnover rates, and of course be great for fans too. It now takes over an hour to get out of there.

We have lived in the Valley long before the Phoenix light rail was installed. Since then, we have…read moreused the service to attend concerts, ball games, the Tempe Arts Festival, and more, until we tried to use it on the 4th of July last year. It was a disaster!! The light rail no longer took us to the regular venues we have visited but dumped us off .8 miles from Chase Field. We were then supposed to cross an intersection twice and wait for another train. We waited in the heat until we just decided to walk to Chase Field. By the time we arrived, we were hot, thirsty, and miserable, and a train never passed by us, so one never came. Finding the train to return home was equally a huge pain! So we hadn't used the light rail again until yesterday to get to Chase Field on the 4th of July. We thought Valley Metro might have fixed this transportation catastrophe. They did not. In fact, it was worse! Valley Metro claims we could "enjoy the 8-minute walk" to Chase Field. Once again, no second train came, so we walked .8 miles in the blazing heat for 20 minutes (I checked my GPS to get an accurate distance and time)!! When trying to return home, we had to walk back to Central and had no idea which train would take us back. Valley Metro has ruined what originally was a good transportation option to downtown, but no longer. If anyone is elderly, has a disability, health issues, or trouble walking, avoid this mess! If you drive, take an Uber or a taxi, or even ride a horse, you will be happier if you need to go to an event downtown. Valley Metro should be ashamed of what they have done to what used to be good transportation.

We have lived in the Valley long before the Phoenix light rail was installed. Since then, we have…read moreused the service to attend concerts, ball games, the Tempe Arts Festival, and more, until we tried to use it on the 4th of July last year. It was a disaster!! The light rail no longer took us to the regular venues we have visited but dumped us off .8 miles from Chase Field. We were then supposed to cross an intersection twice and wait for another train. We waited in the heat until we just decided to walk to Chase Field. By the time we arrived, we were hot, thirsty, and miserable, and a train never passed by us, so one never came. Finding the train to return home was equally a huge pain! So we hadn't used the light rail again until yesterday to get to Chase Field on the 4th of July. We thought Valley Metro might have fixed this transportation catastrophe. They did not. In fact, it was worse! Valley Metro claims we could "enjoy the 8-minute walk" to Chase Field. Once again, no second train came, so we walked .8 miles in the blazing heat for 20 minutes (I checked my GPS to get an accurate distance and time)!! When trying to return home, we had to walk back to Central and had no idea which train would take us back. Valley Metro has ruined what originally was a good transportation option to downtown, but no longer. If anyone is elderly, has a disability, health issues, or trouble walking, avoid this mess! If you drive, take an Uber or a taxi, or even ride a horse, you will be happier if you need to go to an event downtown. Valley Metro should be ashamed of what they have done to what used to be good transportation.

I have gotten on and off at this Valley Metro location on a few occasions. You can jump on both…read moreValley Metro Rail lines at this hub. The Downtown Phoenix Hub is the transfer point between the A and B lines. The B line is the north-south line that opened in 2025. The hub itself is located on the block formed by Central Avenue, 1st Avenue, Jefferson Street and Washington Street. To jump from the A line to the B line and back, you have to get off the light rail train that you are riding on when it stops at this hub. Then walk across the street to the station of the other line that you are wanting to go on. The first time that I tried switching trains, I was so confused. But I eventually figured it out. Both CityScape and the Suns Arena are nearby. I don't ride the Valley Metro often. But I am glad that I have it as an option for transportation. I mostly ride the light rail to sporting events and to the airport to avoid parking fees.

Another successful trip by the team at Vince Drives You. Leroy was amazing. 15 min early. Great…read moredriving and safe. Incredibly clean vehicle. Comfortable and spacious. Truly a professional outfit and will not go elsewhere. Thank you Leroy I appreciate you.

I have ridden with 3 of Vince's drivers now - Tawni, Leroy and Kari and I adore them! Vince is…read moreextremely accommodating and was ready and available for me through 3 different flight delays and a cancellation. I've never had to worry about getting to or from the airport in a timely manner and my family and I have been in safe hands. Highly recommended! I will always book with Vince and his team!

I saw security tell a gentleman to get off with them at the next stop((he was homeless& having…read morechatted with him for a minute beforehand, he said it was unbearably hot outside, and was just trying to get out of the heat for a few minutes and was going to get off the next stop))&& guess what THE POLICE WERE THERE WAITING! I don't know if he had warrants or what but he was arrested, I proceeded to go up to the security guard that took him off and handed him over, and told him I pray he never finds himself in that gentleman's position&& he started talking about that wasn't the first time he's done that & I said so what?! It's over 100 degrees outside, show some freaking compassion. Do you feel better about yourself? Do you feel like you changed the world for the better now that he's in jail? and he just laughed and said I needed to get off the property! what a joke! A wannabe cop that was 80+ pounds overweight, disgusting pos! DO BETTER! BE BETTER !

It's safe,clean,and of course centrally located across the street from the Ymca,Asu, and few banks…read more Just be aware of your surroundings in the early morning and at night

******DONT USE UBER!!!!!!!!! ****…read more I called Uber customer service to dispute an unknown charge on my account. During the call, the rep requested access to my phone to help me navigate the process. I allowed it and he proceeded to access my bank account and steal $975 from me!! He then attempted to charge my bank account through Uber $500 eight different times within the following hour. I have a bank statement, confirming this. The attempted charges come from Uber. I have contacted Uber on more than 15 occasions since the incident, never getting any real attention whatsoever. Instead, I always get an automated message telling me since the charges did not go through, they are closing the case. And just like that, I am dismissed! There is no getting a hold of a live human at Uber. It's all automated and it's all generic and nobody there cares about my situation. Needless to say, I will never recommend or use this company ever again. Ever. Uber is the most unprofessionally run business I've ever used in my entire life. My advice to anyone considering using Uber is to find a different service. This company is not worth giving your money to. They should be ashamed of themselves. They do not know how to treat their customers. They are unAmerican.

I am posting this review to warn others about Uber's complete disregard for passenger safety and…read moretheir refusal to take responsibility when a driver abandons a rider. On August 5, 2026, my Uber driver dropped me off at an incorrect address at a stranger's house instead of my requested destination, stating she needed to leave to pick up her own daughter. Despite my physical disability (ankle hardware) and severe distress, I was left stranded on foot in an unfamiliar neighborhood early in the morning. Rather than addressing this critical breach of safety, Uber's support system has repeatedly sent canned, automated denials. They have refused to issue a full refund back to my original payment method for an incomplete trip--which total included a pre-selected $30 tip--and instead attempted to dismiss the situation by offering useless internal app credits ($5 and $30 "Uber Cash"). Drivers who abandon passengers at unconfirmed locations should not retain fares or tips, and customer support should not rely on automated scripts to dismiss serious safety violations. I will never use Uber's services again, and I strongly caution anyone--especially individuals with physical limitations or safety concerns--against relying on this platform.

Funny bus driver who made everyone feel at ease. I was super lost and thankfully he was so patient…read moreand nice and found my rental. My bad can't remember his name

I had cataract surgery on July 29th and again on October 10th and was not allowed to drive back and…read moreforth from the hotel to the surgery center. Each eye required two days (a total of four trips). Well, I called Paul's Taxi and my problem was solved. My driver was Mark and he was courteous and more importantly always on time. What a great experience. I highly recommend them. Cheers ... jOhNc Buckeye, Arizona

Very polite and courteous great driver he was very talkative and helpful regarding g the airport as…read morewell