I LOVE YOU TUCOEMAS! Recently it has come to my attention…read morethat with the new core system that Tucoemas is inplementing, this gave some beautiful people the idea that they could abuse, say nasty things and other wise throw fits because the technology is taking a while to get out any glitches. I understand when things go sideways its frustrating but folks, Why abuse the worker bees? Emily VanDeuran the branch lead helped me with a wire/bill pay situation and due to the new system it took some time. The faces i saw in line so furious, that there was not instant service said loads. Really? With wars and people not having even the basics, you who HAD A CHOICE, IF YOU DID NOT WANT TO HELP THEM THROUGH THIS TRANSITION, COULD HAVE GONE ELSEWHERE BEFORE..............They told EVERYONE ALL MEMBERS FOR MONTHS in an online, phone snail mail campaign, that things were going to be adjusting for a while. Well I just wanted to give a shout out for all the hard workers, the fantastic system and our credit union that makes LOCAL DECISIONS, and has ALWAYS been there for me. LOVE TO ALL, This tooo shall pass lol..............LOL..........

Do not recommend if you don't live nearby no way to retrieve your member id over the phone or…read moreonline no matter what proof of identification you provide.

The WORST bank in town. It's like going into a county jail in there. Staff is completely…read moreuninterested in actually solving any problem. She told me to "order it online and wait 3-4 weeks". 3-4 weeks!? What year is 1777? GTFOH

every experience at this location has been awful. Most recent, ATM ate my card on Sunday evening…read moreand not only will they not give my card back(Monday morning) I'm supposedly required to replace my card although Their machine ATE. IT. And as somebody that banks with them, yall absolutely suck! So lazy and so careless that now Christmas will not occur Because all of my funds were provided through that card.

I have been a member of the EECU for 18 years now. It started with a car loan, re-finance. At the…read moretime, I was paying over 6% on a dealer financed loan, and was, at that time, able to get that lowered to 1.79%. I have been a loyal customer ever since. I financed another car, with EECU and I also financed a new HVAC for my home through them. Always friendly, always looking for the best options for me, the EECU have been a great asset in terms of giving me a better life. I recommend them highly!

Bad service, long wait times, multiple input mistakes. Bad experience overall would not reccomened…read moretoo anyone I know

Edit: The customer service needs improvement…read more EDIT: Stacy called me from the bank and went over everything and did a good job at explaining the confusion as well as apologized for the inconveniences that I experienced. Aside from this instance I have banked with Bank of the Sierra for years and having customer support call me and actually take time to apologize has helped my overall experience. The customer service is not great, they do not seem to know what they are doing they tell you something is resolved when it is not. The teller kept my bank card and did not notify me after that they froze my card and I went back and forth with them until I had no choice but to get a new card. The supervisors in the chat option are of no help and tell you to call the bank then why have the chat option in the first place Sofia???? They have made the last two weeks a so inconvenient for me and do not be surprised when I close my account because of your staffs stupidity and lack of customer care/support.

If I could give a lower review, I would. The customer staff and IT staff are hamstrung. In bill…read morepay, change a payee or add a new payee, you get the message Action blocked The action you're attempting to perform is blocked on this device. If you need immediate assistance, please contact us at (888) 454-2265. The need for "immediate assistance" is a joke.. if you call that number after 6 , your out of luck. If you email online service, they cannot resolve the problem. Every day that you need to adjust a payee or add one.. the message that the action is blocked. 13 minutes later, I was able to gain access during banking hours.. This happens every time i make an adjustment over a period of time.. the security protocol is insane. With a brokerage company or other banking instutition, you are sent a verification code.. Not w/ Bank of Sierra. I have begun to end my very long term relationship w/ BOS. Complaints have not been passed on to management, .. The CEO is not accessable by ph or email . someone is dropping the ball big time....Rating of 0, zero on their IT programming..

Such a beautiful and newly remodeled bank!! I love it, it gives luxury vibes. I was helped by…read moreUlysses, he did such a great job and got me approved for a checking account. I can't wait to use this bank now on forward!! I recommend it to anyone.

If you're looking for responsive and efficient customer service, I would not recommend banking…read morehere. It is extremely difficult to get assistance. Phone calls go unanswered, emails receive no response, and the only reliable way to get help is to visit the branch in person. Even then, expect to wait 30 minutes or more in line before meeting with one of the very few employees available. Unfortunately, the lack of communication and staffing makes even simple banking tasks unnecessarily frustrating.

Just amazing, they are super helpful I had an issue with a online purchase and they sorted it out!…read moreBest bank ever, it is now BMO.

This Bank is not very Merchant friendly and are not willing to accommodate to merchant account…read moreholders we have had a hard time getting change for our shop from them every time we ask. They told one of my associates that we need to come in before 4pm to do any banking transactions. Which is ridiculous because when we opened the account they never gave us any stipulations as a merchant account holder. Now they try to tell us that we have a drop key and need to make drops instead of depositing at the teller because they are busy. "I don't think so, if I feel like coming in to the bank and doing my deposit with a teller then that's what I am going to do. I need my deposit slips back sometimes and therefore will not do my drop through the drop box if I do not want to...it's always something with this Bank, we can never get coins or ones, fives, nothing..they are always "out" how convenient. We lose out on quite a bit of business when we can not get change when needed. It's very upsetting.

Placed a call to the customer service team for assistance with payment issue 2/24/25. The service…read morerepresentative was rude the entire call, telling me how simple it is, she didn't understand why I could figure it out because she was able to. I told her you work there so it should be easy. She had an attitude and spoke to me in a demeaning voice the entire conversation. I had to reroute the conversation and ask her to slow down and change her tone of voice. She appeared to be irritated that I was not responding in the manner she wanted, in attempting to find a solution to my problem. I ended up ending the call and telling her she was not helpful if I needed further assistance I would call back and speak with another representative. I was blown away by how rude and unhelpful she was. Never have I had this experience with a customer service representative at a bank. I'm not happy that I have to bank with this company. Very unprofessional ‍

The entire experience was positive. Helpful banker was able to get me on line when my computer…read moreabilities are far from knowledgeable Whitney is a asset to the bank staff

Extremely nice and professional Employee's, as well as always very kind. Always helpful whenever I…read moreneed someone .... The staff are always available shout have an issue with my account...

brought paperwork as requested by a manager to fax over to their credit department for a dispute…read morerhey refused to honor while we have numerous types of proof that we were overcharged. The management asked us to call the chase phone line and ask where we should fax over our documents; clearly she was too lazy to do her fucking job and search for that herself. Im closing my account with these assholes because they dont represent their clientelle and are too inept to do their own jobs.

Slow customer service. Came in on Friday early afternoon and waited in line for 30 minutes plus…read more Line was 13+ customers and was out the door. Only 2 tellers available

Totally useless. You'd get better information from calling customer service, which is what they…read moresuggested. Tried to get information on a wire transfer that took place, and thought that showing up in person and talking to an actual person would be more helpful. Don't waist you're time, at least at this branch. They'll just tell you to call customer service. "But wait, aren't YOU customer service?!" "Nooo, we don't actually "do" anything here...."

I appreciate Educational Employees Credit Union for the Shared Branch services through the CO-OP…read moreShared Branch Network. When I moved back to the area, I decided to keep my credit union down in Orange County because I don't need to use a physical location very often. With EECU, I am able to make check and cash deposits directly into my OC credit union account and the funds are available immediately. This branch is centrally located and easy to access. The employees are always friendly and helpful, although they could use more tellers during peak times. Don't let the long lines scare you away because the line moves quickly.

Good customer service They help me out and gave me advice on opening my account very nice peopleread more