This isn't a busy bank at all so I'm very happy to have chase as my handler. Very friendly, quick &…read morehelpful tellers so going to the bank is never a chore for me. Not much else to add but recommend this to anyone if they feel like they wanna change banks.

Great people's!!! Great atmosphere and really great tellers!!! When you come you just feel so…read morewelcomed!!

Prepare to wait at least an hour. You would think heck,…read moreit's right after 4th of July weekend the beginning of the month. Let's get more people working on this busy day and open more windows. NO- because that would be too easy. Instead let's open 2 tellers; one for business one for personal. Let's make them wait one hour, they're going to anyways when it comes to their money. Thanks Wells Fargo for the nonexistent customer service. At this point I don't think you can get at worse. Be prepared to wait 40min-1 hr after a holiday or at the beginning of the month.

ATM'S only work if you have $$$ in your account, not a problem with me, and it is convenient have…read moredifferent locations around the valley, I had to get cash for the Portuguese bakery they only take cash or checks...fyi. Downtown Hanford was clean and on threat of shady people wondering around causing suspicion which might bother some.

I recently had an issue with my account at FAST CU. Thankfully Lyn was able to help me resolve the…read moreissue in a timely manner. She explained the process needed to correct the issue and made sure to get me all the docs that same day. She also assisted me with opening a new checking account and sent my information over to that department. Within 24 hrs Gracie contacted me to let me know my docs were ready and my new card would be ready once all my docs were signed. She provided great service as well. Thank you FAST for training great reps who are knowledgeable in their departments.

The customer service is always great. You are always greeted when you walk in. Some of the safety…read morefeatures with having a fast credit card or debit card is the fraud alerts. You get phone calls of any suspicious activity. It really keeps you from getting complacent and that's what I love about Fast Credit Union. They really care about you and ensure financial security. I recommend Fast to everyone!

I've been in contact with Fast CU for several days now trying to resolve an issue with my card, and…read moreI'm extremely disappointed with how things have been handled. At one point it seemed like we had found a solution, but nothing has actually been fixed--and now I'm once again without access to my own card. What makes this even more frustrating is that no one has been able to clearly explain what's going on. My card keeps autocorrecting to an expired date, which prevents me from using it while I wait for the replacement. Every time I've asked for clarification, I'm met with uncertainty or inconsistent answers. I've tried to get in touch with Ellen, the EVP, hoping someone at a higher level could actually help, but I haven't been able to reach her. At this point, I'm out of options and extremely dissatisfied with the lack of communication and support. I'm posting this in hopes that Fast CU takes this seriously and improves how they handle situations like this, because the experience so far has been unacceptable.

Trying to reach someone at the branch is nearly impossible…read more I have received 2 email notifications someone trying to recover login id. Email states if not you contact the branch. I call and get the when I call I get it the recording select this or that. I can't get to the bank manager to resolve this issue. Going to the bank, I hav to stand in line to see a teller first. Depending on the line I may wait a while. Then have to wait again. With such an urgent matter, we shouldn't have to wait and wait again. We should be able to walk in, say I have an online fraud issue and be seen promptly. Would appreciate a call from the bank manager at 559-772-6695

Love this bank. The tellers are always friendly. I really like the drive up teller window. Im very…read morehappy I chose this bank instead of the bigger banks.

Do not trust the Hanford Branch, they would not deposit my deceased husbands check , but they will…read moregive his money to anyone that is not on the account and they held my check from clearing ( which I get a deposit every Friday) for three weeks and charge me late fees which shows nothing about an amount that was charges for a late fee... I suggest to go elsewhere I have made numerous complaints and nothing gets done - since July 2019 . I can't even rate a zero .

Melissa Alvarez helped me. She was so professional and so patient it was a 2 1/2 hour appointment…read more I highly recommend Bank Of America in Hanford California I live in Porterville, California California and I'll drive to Hanford before I go back to Porterville branch. They are in training and nobody knows what they're doing. They cancel appointments scheduled appointments and because I was six minutes late last week they told me I was gonna have to wait two hours behind 50 other people and that didn't fly with me so I found BofA Hanford CA will be my preferred Branch in the future . I sincerely thank you for all your help and support Melissa Alvarez Sincerely, Diane L Braziel #7701 Lothlin Melvin Braziel #9004 New Acct ending # 7933 Savings Acct #7920 BofA located on Reddington Street, Hanford CA Any further questions or comments please feel free to contact me anytime Phone 559-310-6735

Terrible service thier closed on sat now thier 20 ppl in the bank working or if that's what you…read morecall it and only two windows open very slow and not helpful

I came into this branch to open an IRA and was assisted by an IRA specialist. During the process,…read morethe specialist did not know how to properly complete the required form. Trusting that everything had been handled correctly, we submitted the paperwork so the transfer could be completed. Unfortunately, we later found out the form was filled out incorrectly, which forced us to make a second trip to the branch -- a 130-minute drive for us. When we returned, the same employee who originally helped us said she did not remember completing the form. Another staff member ended up assisting us, but instead of taking accountability, the explanations we received were inconsistent and unhelpful. We were also told that the form needed to go through an IRA specialist office, which was confusing since the original employee was presented to us as exactly that. This experience was extremely disappointing. We were planning to transfer a significant amount into this account, but the lack of knowledge, accountability, and clear communication from the staff has made us lose confidence in this branch.

There needs to be more attentive tellers on busy days, such as Fridays, every 1st thru 5th of the…read moremonth. I mean its just common sense. Why make people wait so long for a 1-2 min transaction?

They are super slow and very bad service. I'm was there today to do my payment and cashier. She was…read moretalking to the other lady about her cat and her dog. And i'm staying there waiting on my turn They don't respect their customer time

Their Customer service. The Cashiers are not helpful and tend to be rude(not all but most)read more