I've owned my pool for three years. Every summer it has been sparkling, clear and clean. I went to…read morebuy chemicals for my pool right before the Fourth of July. Two of Dick Mackey's young employees ran a test on my water and sold me $200 worth of products one product I had never used, it was to pull metals out of the water. I put the product in my pool that night. Twelve hours later when we woke up my sparkling clear pool was COMPLETELY CLOUDY. My pool is so cloudy you can not see to the bottom. I went back to try and fix what had happened two consecutive days after that first visit and was told to do different things and sold more chemicals spending more money. I was so upset and frantic to fix this problem that had never occurred before that I bought more chemicals and followed more of Dick Mackey's instructions. The day before the fourth of July, three days into this ordeal, I confronted Mr. Mackey and was told by him "the smoke from the Canadian wildfires must be causing my pool to be cloudy,". What!? Absolutely not. The smoke in June that was worse NEVER affected my pool. I was sold a product that first day that should never have been put in my pool. I have a huge heater that has copper lines. Mr. Mackey then proceeded to blame ME for the cloudiness of my pool. He told me that I didn't read the directions properly on the papers he had given me, which was totally completely untrue. The papers had also been marked up by him, and his staff. I was told to do the opposite of what was written on the papers. I had the proof right in my hands. On top of Mr. Mackey's disrespectful behavior towards me, two young employees admitted wrong doing. One admitted on the third day he gave me advice on chemicals he should not of and the other who had offered to stop by after work to look at my pool asked me not to mention that he offered to stop by in front of Mr. Mackey "because Mr. Mackey may get the wrong idea". I never had this young man at my house but if that is against the rules why did you offer when I was in the store . On top of ruining my sparkling clear water I've had for three summers in a row, Mr. Mackey refused to let me return chemicals I bought from him In the three days I was at his store frantically trying to follow his instructions to clear my pool. These chemicals were unopened and unused and I had a receipt!? I'm so shocked at this man and his employee's unprofessional behavior, lack of knowledge, excuses, inability to take responsibility for ruining my water, selling me products I didn't need and overall disregard for his customer's distress that I had to write about my experience. The last slap in the face was when Mr. Mackey told me not to get so upset, "his pool has been cloudy all summer and he is still trying to get it clear". I'm sorry sir but my pool was never cloudy and if yours is as you stated you are doing something wrong and again should not be giving advice or selling pool supplies or hiring young kids to sell your pool supplies who have no clue what they are talking about either. I now have to hire a company to come drain and fix my water.

So starting off.. i feel that Mr. Mackey spends so much time with his customers which We love. I am…read morea true researcher and "review reader" before i buy anything. Mr. Mackey was able to answer any and all of my questions without hesitation. He is extremely knowledgeable about all spa aspects. We purchased a PDC biscayne luxury spa on July 24th. There is a 20 week wait, not due to quality pools but a shortage and backorder. We welcome the wait as we need to put a deck on and there is a lumber shortage now. This is also a PA company which i feel comfortable about. We cannot wait to receive our hot tub. Thank you Mr. Mackey! Will add to my review once spa is delivered.

If you are considering having Barracuda Pools do a project for you, here is what to expect:…read more Extensive delays: We hired them last March and our project isn't done Long periods of inactivity: 4 Weeks went by where they never showed up and refused to answer any calls Shoddy Work: We are paying thousands of dollars to rip out and replace concrete work that was not done correctly and causing water damage in our basement Total yard destruction: We were told that there might be "some truck tracks" in our yard. In reality, our entire yard needs to be replaced Extremely unprofessional and hostile employees: When I asked a simple question of one of the owners of the company, he immediately got hostile and threatened me in front of my kids and then walked off the job In short, Barracuda Pools is understaffed, overbooked, unprofessional, and does subpar quality work. You will be lied to, disrespected, verbally abused, and left paying tens of thousands of dollars to other people to finish the job. I would advise anyone who has a current contract with them to get out of it immediately. If you are considering them, do yourself a favor and hire someone more competent.

JD Custom pools installed a liner in our inground pool for the initial cost of $3900. They also…read morereceived payment from us in the amount of $650 to scrape and fix the pool walls, which we paid. The issue is that after we drained the pool ourselves, I took pictures showing there was about 5 inches of water under the liner. I told them this and sent them pictures. They said leave it. So...we did. they then came to the house, cut a hole in the liner and drained the 5 inches of water, after we offered to do it before they arrived. They never told us of any extra charge for do it before they did it. then a few months later we received a bill from them with an additional $500 charge to drain the water we would have done anyway. No verbal or written up charge before this work was done which is a clear violation of the home improvement consumer protection act. We refused to pay this up charge now, we are going to the local magistrate and hopefully the magistrate sees how corrupt this company is. They take it upon themselves to do any extra work and then charge you for it before even talking to you about extra work being needed, or so they say. This tends to be a habit of theirs. Please do yourself a favor and do not hire this company. they are horrible and even after the job was done, it looks bad and no professional. there are wrinkles in the liner and the liner is beginning to fall back into the pool in spots.

We needed a new pool liner. We were impressed with JDCP's reputation so we called Anna. She was…read moregreat .. and honest. She noted that because of the shutdown and because the pool industry is so busy this summer, it might take a little longer than usual. Actually, the liner arrived exactly on the day she promised and Jeff and crew were here soon after. They went way over expectations in ensuring that the floor and walls of my fifty year-old pool were properly surfaced before they installed the liner. Not one wrinkle. Everything looks brand new. It was a pleasure to do business with JDCP and highly recommend the company. Joe Rogan

Friendly and knowledgeable staff even when very busy which…read moreis usually always. They don't try to sell you unnecessary items or new gadgets.

Friendly and competent staff. Knowledgeable and always willing to help with all aspects of pool…read moreownership and maintenance

Exceptionally dismissive and rude. Called this company for service and was met with disdain that my…read morehot tub was not purchased locally.

Unprofessional and rude. Called in the winter. Asked me 'why I waited so long to get this fixed'…read more Also stated, since I waited this long I should wait until it warms up.