If you're in the market for a property management team that's equal parts incompetent, indifferent, and outright predatory--congratulations, you've found the gold standard in Carson City mediocrity. Valley Realty & Management specializes in gouging tenants while delivering exactly zero in return: broken appliances left to rot, maintenance requests vanishing into the void, tenant rights treated like optional suggestions, and a staff whose default setting is "rude and condescending" (their Yelp reviews read like a support group for traumatized renters). Want your sewage to back up into the bathtub while being told to "deal with it or move"? They've got you. Prefer your security deposit clawed back for imaginary damages after they ignored every repair you begged for? Signature move. And if you're a property owner trusting them with your investment--good luck; plenty of former tenants suspect the skim is happening on both ends because why limit the grift? Rent from Valley Realty & Management if you enjoy funding a masterclass in how to alienate humans, violate basic habitability laws, and still stay in business. Or, you know, just keep scrolling--because literally any other company in Nevada has to be an upgrade over this dumpster fire of a operation. (Pro tip: Read the reviews before signing. The pattern is crystal clear, and it's not pretty.) read more

The property manager, Sam has no business being a PM. She is rude, and condescending. She does not care if her tenants go without appliances. This woman is the worst and should not be in this business. VRAM is the worst property management company in Carson City!!! read more

Krystal has been awesome in helping us handle any issues. Have been in my residence for I think going on 5 years now. Over time some things have degraded and she has been on top of it. Our dishwashers motor died, they replaced it. They have fixed any and all faucet issues that have arisen in my stay. Recently our AC went out and they got it fixed the same day the tech came out. They have also been amazing in helping us get our trees managed after the December ice storm bent them all over and ruined them with the weight if the snow and ice. VRAM kinda rocks read more

The worst rental property management people in Carson City by far, and that's saying a lot with some of the other players. Joy is not a joyful person but when you move out will look for literally every little thing and try to charge you for all of it when legally some of it falls on the owner. Joy takes the whole slumlord thing to new levels. Everything is always your fault - never hers, never the rental owner; no it's your fault as a tenant. No matter what. read more

Greatest reality place I have dealt with thus far. Easy process getting us in and took care of us when things required maintenance. Been with them now 2 years and just went through another renewal of lease process and Krystal went over and beyond for us and continuously makes this process easy and always eliminates additional stress during these times. She worked with our amazing landlord and got us setup great during these hard times and market. We are full of gratitude towards Kystal, our landlord and this reality office. Highly recommend read more

. I am a senior on Social Security and section 8 housing because of a medically induced stroke and brain aneurysm. I had rented an apartment at 2300 N Carson that, as it turns out, has an ongoing plumbing problem that flooded my apartment with septic water that even came up from under the toilet as well as into the bathtub, it flooded from the apartment next door and filled the floor from the living room through the whole apartment with every bit of 2" of blackwater. Krystal told me to "deal with it or move" so I told her I was going to have to file on my renter's insurance and her response was to say, "well I don't know much about insurance, but I know you have to have $500 for the deductible" as if to say I was too financially irresponsible to defend myself. I contacted my insurance company, and called the Housing Authority, they sent out an inspector who condemned the apartment and stopped payment. I am still in a hotel 2 months later because NRHA allows Landlords to do whatever they want even when its illegal. Long story short, Valley Realty does NOT act in good faith, will rent you a home with known problems then bill you for it... Their business The worst part of all of this, my Housing Authority agent was working with Krystal against me, after calling more than 5 attorneys hearing, "I don't take Landlord/Tenant cases", one of them finally said, "You have a case, this is illegal, but district courts here NEVER rule in favor of the tenant even when the Landlord is in the wrong... We are in the Last Days God warned us about in His Word and we are under spiritual wickedness in ruling places... read more

Was having trouble finding an apartment in Carson when a friend and member of an HOA Board said they had properties and offered to show me one. When I really liked the property, and expressed interest in the unit she passed me to Valley. Valley didn't like that someone outside of the organization showed me a property, and even when the board approved me for move in, I had to jump through hoops with Valley to get things taken care of. *fast forward to move in* We moved in and a bunch of stuff was wrong with the place. The AC unit wasn't working (we moved in late June), the microwave broke, electrical issues, and the biggest was that when I got locked out of my house from the back door, the key for the front door DIDNT WORK. Valley's Joy Austin has to be one of the most disrespectful and rude people I've ever met. Even when she makes an error, it's your fault- in which she will patronize you and that's *if* she even answers the phone/email. She put the deposit down in another renters name, even though the cashiers checks came from my account and refused to correct it. Now, don't get me started on the maintenance manager Steve Walker. While he seemed super nice in person, his phone skills and availing to get maintenance to fix an issue took forever. Several maintenance issues were reported and never dealt with. Once we called after hours for an emergency and Steve said "well what do you want me to do about it". This company is a joke- they will scam you, ignore you, and try to do everything but solve the problem. They used cheap appliances and carpet to "fix up" their units. Make sure you get a FULL inspection and a copy of the paperwork to go with it BEFORE you rent. Luckily our HOA fired them as our property manager- Bernadette, Joy, and Steve have NO business in the realty industry. Don't make the same mistake we did by trusting these fools! read more

I am and have been renting from Valley Reality for four years now. I have submitted several maintenance requests with nothing ever being replaced or fixed. My fence has been falling down for over two years, the boards on my deck are rotted so bad, that my 70 pound son breaks through them. The outside pane of a double pane window that is taped in place, broke. Never replaced. They were supposed to pump the crawl space out from last winter!!! Never happened!!! I have spoken to Joy about these issues and she is very rude and extremly difficult to deal with. There have been several people come out to give Valley the estimates to fix the fence and deck but that is the last I hear from them. This place is so horriable that if I had a month to month lease I would move. Do not rent from them!!! Zero out of 5 stars. read more

My mother was looking for a house to rent as the owner of the current house she is renting will be putting the house on the market August 1st. There is not a lot out there for inventory. I spoke with Krystal from Valley Realty and she said she would let me know if anything came up. Meanwhile my mother was a wreck that she couldn't find a place to live. Fast forward a week and Krystal called about a house that was going to be coming up as the current tenant was moving out soon. Christine showed us the house today even though it hadn't been cleaned etc. and my mother decided to take it. Krystal is a rock star!!! read more

As you can see by their score this company is not good. I started contacting them on Sunday about a rental through Realtor.com. I ended up trying to contact them 10 Times through Realtor.com then I decided to call since they must be ignoring the emails. I called on Wednesday and had told my story and asked for a call back. Nothing so I called back again Late Wednesday and they will call me back yet again. Thursday came and I called again asked about the property and could I talk to the property manager. Receptionist comes back on the phone the property has been rented. I ask may I speak to the property manger she says yes and puts me through. It starts off poorly Sam is speaking so fast I have to ask her her name and what department she is in. You can tell she hates her job. Then I ask her how I can contact them and ask if they get the contact requests from Realtor.com. She said they do receive them. I then asked well if you do not respond to those how do you suggest I get in touch with you. She said come here and put in an application. I said the only way to contact you is coming to your office? I said I have to tell you I don't know if renting through you isn't best idea because you can't respond except for contact in your office. she then said well we have tons of applications if you choose to go elsewhere good luck. I said oh I get it and as I was hanging up I could hear her in the background saying something but it was all over but the shouting. Another thing is they have reviews on their website however they go through them and only let 5 stars go through. read more

I deeply regret going with Valley Realty & Management. Specifically Jeri Vine. This is quickly becoming a nightmare of an experience and all that she is doing is making an already difficult situation worse. Do yourself a favor and find a better company/agent for your real estate and property management dealings. read more

For starters JOY IS GONE. When we first got our realty management switched over from Coldwell banker it was hands down one of the worst transitions we've ever had because of one person who is no longer with the company. We were dreading the day we would have to move out of our rental house because we knew Joy would try to screw us over as she has in the past. Once Joy was gone, Sam Jones took over all her properties, including ours. Sam is one of the kindest people my husband and I have had the pleasure of working with. She is attentive, organized and takes action on what needs to get done. I cannot begin to tell you how much of a breath of fresh air it is to work with Sam. She was very apologetic of our past encounters and is willing to rectify any wrong doing or poor experiences and make it better. With Sam as the new face of the company, I know that it will be all uphill from here. read more

I really wish we would have done our homework before choosing to rent through Valley Realty & Management. We love the house we are in, but they have been incredibly unhelpful since we signed our lease. The people in this office have zero communication skills. No one returns phone calls, the receptionist loses notes for the people who don't return phone calls and even an infestation of ants that was there before we moved in was not enough for them to assist us. We moved into a house and were promise that some minor things would be fixed and that work orders had been placed... 2 weeks later nothing has been done, nothing has been fixed. Hopefully we will be able to buy soon rather than renting again, but I guarantee that whether we rent or buy, Valley Realty & Management will have no involvement at all. read more

I would not rent form Valley Reality and management if you can help it!!!!! Joy is no joy to work with she can be very difficult to imposable to work with. We have been renting from them for less than a year and she has started arguments on different time with My daughter, My wife and myself. The last one was the other day we have been trying to be up front and honest with her and that we were looking for roommate to help with the rent. We found one and according to the lease we signed we can have someone live with us 21 days without permission. As of today it is still less than 21 days we gave Joy his application the other day and was rudely informed we are in violation of the lease because he is there even though the lease says he can be there 21 days. read more

Nate from Valley Realty and Management really helped us out in a pinch. Our previous Landlord gave us a timeline to move out and Nate was able to find us a new place to live and rapidly close on escrow. This is my first Yelp review and I really appreciate everything him and his team has done for us. read more

Went and looked at a rental on Ponderosa yesterday and when I got home I called the office and spoke to Joy who had the listing. She was very rude on the phone, I just blew it off as the bad customer service we already have in Carson. Went in today to hand in the app and spoke with Joy. Again very rude, spoke down to me and scolded me like a child.This woman definitely has some anger issues. I called back and informed the gentleman that answered the phone to trash my app. That if this is who I would have to deal with I would go to another agency. The listing is deceptive. She has it listed with almost an acre of land. When I previewed the property I was informed the side yard and the back did not come with the rental. I took a 1/2 day off from work to look at this place. I was interested because of the lot size so I could bring a horse. read more

My gripe with Joy Austin at Valley Realty Carson City NV is as follows... After having had a good relationship with Valley Realty it has hit an all-time low. As an owner of a rental property, having to deal with Joy Austin has become a nightmare. Never in my own professional life have I run into anyone as rude and unprofessional as she is. She screamed at me and called me a liar. Who does that to a client? I pay THEM for managing my rental and this is how they treat a paying client? WOW. No words. I'm gone as soon as the contract is up. Shame on you Joy Austin. Get out of the business. You are deserving of the worst possible rating. How she keeps her job is questionable. DO NOT DO BUSINESS WITH THIS COMPANY! read more

I am looking for a real estate company that I can rent from while I prepare to buy my own home, ideally from the same company. Joy is rude and disrespectful, I was appalled! The application process goes both ways, I too choose who I want to conduct business with and this company I will not. The fact that they have multiple rentals that have been trashed not only speaks for the renters but how they conduct business themselves. I don't feel that they know how to manage relationships and if I were a home owner I would never allow them to manage any of my properties. I will not be buying my first home from them either, I can't imagine how horrendous the process could be if I had to deal with people like that. read more

We recently were shown two properties by Joy. She is one of the most pleasant ladies we've dealt with. She's very knowledgeable on the history of the properties. She was very easy to talk to and answered all of our questions. We would recommend her agency and specifically Joy to anyone looking into available properties. Larry & Dana Hastings read more

This company used to be good. Linda was absolutely so professional and extremely helpful getting us into our rental. After about 6 months it went downhill. We added a roommate who filled out an application and was legally on the lease, yet when we moved out they had no record of him. Moving out was a nightmare and don't expect to ever get your full deposit back. They gave us a checklist of things to complete and we did them all. The house looked better than before we moved in, yet they still took about $350 to clean the house. And when I called to ask about it Joy gave me so much attitude and was so incredibly rude. It wasn't even worth the fight. STAY AWAY from this place. Extremely unprofessional and rude, constantly losing paperwork, doesn't return calls. Not worth it. read more

I have never been treated so poorly in my life prior to visiting this place. Joy Austin is by far the most disrespectful "professional" I have ever had the significant displeasure to come In contact with. Not only is she incredibly rude, the office is completely clueless. Joy calculated a payment incorrectly, and was unwilling to come to terms with her error; thus, being down right horrible to me due to her blantant ignorance. The phone was ringing off the hook with complaints from renters stating they have called numerous times with no response. One individual even had a leak In the roof, and was not given the time of day. It is a sad establishment, with one employee who is lucky to have a job! read more

Joy is nothing but rude... We rented using them(paid rent on time). Yes, Joy does work for property owners and she will make sure the property owners are taken care of but customer service is not her forte to renters! They do charge for cleaning at the end that cost over $300.00 and you can't do it yourself.(you have to use one of their services). They are nothing but a rip off and just not a good company to rent from! read more

I just want to reiterate all the bad reviews for this company. This company should be based on customer service and is far from it. I just received a follow up call from Joy, where I made it clear that the company is a joke and the issues we experienced, Joy's reply was to tell me she was glad we moved out and they don't have to deal with us anymore, followed by hanging up on me. I guess VRM and their employees don't realize how much of a small town Carson is....:) Good luck if you ever get stuck with this company. read more

I wish I had never an apartment there. Please stay away from it my honest suggestion. They will screw you and send you ridiculously high move out charges. read more

My HOA is managed by this unprofessional company. Bernadette our HOA manager does not return phone calls. Misses appointments and all they do is collect HOA fees mailed to them and collect their fees. Poorly managed company and I'll trained employees, they are useless. read more

So disappointed in this place. Valley Realty has been by far the worst experience with attempting to find a rental that I have ever had. Property Manager Joy was very rude and unprofessional. They will take your money ($35 each adult)for a background/credit check and then deny your application for student loan debt that I was assured wouldn't be counted against me. To top it off they run a hard inquiry on your credit so after being denied it effects your credit score. Upon being denied they stop answering phone calls or even returning the calls to inform you of anything. Got a letter in the mail a full week later. Extremely inconsiderate. Complete waste of my time and my money. Joy reprimanded me for mistakes that were made by other employees in their office like I was her employee or a child. Extremely unprofessional and very, very poor customer service skills. Words of advice: Avoid this place if at all possible!!!! read more

As a property owner we are extremely pleased with Joy. She is very professional, courteous & hard working. When we've needed work on the property we received wonderful recommendations. We would highly recommend! We rarely post reviews on Yelp, but so impressed with her we wanted everyone to know. By the way we've done business with Valley for over 8 years. read more

Anyone looking for a Realtor please do not make business with Valley Realtor management in Carson city .Very dishonest people adding cost to your security deposit so they don't have to return it back in full even if you hire there people they recommend in there cleaning forms they come out with the excuse the house was not cleaned or carpet cleaned correctly .Really !!!!' U referred them in your cleaning checklist and you come out with the excuse its not good enough Really !!!Bunch of excuses from Them for not returning the deposit .They add there cost to your security deposit so they don't have to pay out off there pocket .The house was being painted on the inside and I get charge for a final cleaning after the house was dirty by your crew !!!!Please do not go to them a avoid a nightmare ...That tells you a lot about a business specially the people that is managing it .. This company have rip off many tenent read more

This is the first time we are going with a management company to rent a house and I have to say that Joy has been fantastic. She knows her properties, and she gets to know you and what you want in a house. She has been wonderful to work with. read more

We wish we never signed the lease. I would not give them one star but I see I had to post one.. They have been rude and disrespectful to us. I would recommend that you rent from someone else. read more

The only experience I have with this company was at a showing and picking up an application in office. The lady at the showing was very rude. She just wanted to leave and not be there it seemed. I went to get an app from their office and the lady at the front desk was very rude as well. She either didn't understand my questions or was just uneducated. Based just on these interactions I will not do business with these people. If this is how they treat potential tenants I want nothing to do with them. Completely unprofessional. Rude rude rude! read more

I wanted to rent out a house through them. It took them a week to call me back, and when they finally did call me back they said they were going to be out of the office for a while so they were going to have somebody else call me. They never did. If you are a landlord and want to have your property PROFESSIONALLY managed, do NOT go to them. read more

I wish there was a 0 out of 5 button because this establishment does NOT deserve even 1 star. This has by far been the worst house hunt experience I have ever had. Joy Austin was not only an ego maniac, but her lack of professionalism was a disgrace to anyone with their real estate license. She is definitely in the wrong business and her broker tends to agree. We were approved for a 3 bed 2 bath rental property in Dayton. When confronted with questions regarding fees that would NOT be part of our contract Joy became upset as if we were trying to negotiate rent. (I would never try to negotiate my rent as I am an honest hard working citizen who has always paid my rent on time). Her response to my question of fees was that the charge was "because she can". She said we had to be shown the rental property twice and she had to take two phone calls from us so we were "racking up a bill". She then proceeded to start cussing in front of my 9 year old daughter so we stood, told her this would not be a good fit and proceeded to walk out the door, where she chased us out the front door and started yelling about how her assistant was crying because we chose to go in a different direction. (Anyone would!) Her broker tried to make it right, but I was beyond disgusted. Joy stated that these reviews prior to mine were from people who dont pay their rent. I'm not sure how they are in business if this is the case. IN any event, renters BEWARE Joy Austin has no business in the Real Estate field. read more

We hired Valley Realty after having a renter in our home for eight years using a different management company. After a six month inspection by Valley, we were informed the septic wasn't working, two rooms were so full they were unable to enter and the animal smell was overwhelming. (Where were the previous managers for the last eight years?) Needless to say - without an operating septic system, the lease was terminated. When the tenants left we were left with tens of thousands of dollars worth of repairs/replacements. Both Joy and Samantha worked with us for the repairs and we COULDN'T HAVE DONE IT WITHOUT THEM! They are organized, efficient, courteous and kept us well informed. To emphasize - Valley did not get commissions for the first eight years. They were thrown into a terrible situation and still worked extremely hard to make sure the house was cleaned and repaired with care and compassion. That is special! I'm a very pleased customer. read more

RENTERS BEWARE! JOY AUSTIN is by far the most unprofessional person I have ever met in my entire life. I have been around management throughout the majority of my adult life and she is absolutely, without a doubt, the worst! The fact that she has been given the position that she is in is a travesty to anyone with a real estate license. We viewed the house with a girl named Sam and she was an absolute pleasure to meet and talk to. We got approved (because of our perfect renters history and spotless background checks) However, when I called JOY AUSTIN to ask her for a breakdown for the move-in costs she flipped out on me. She said, "we charge what we want to charge because we can and I don't have to explain anything to you." She made me feel like I was a total inconvenience to her and all I was trying to do was ask a simple question that is part of her job as a property manager to answer. It is people like her that make this experience so disheartening. Finding a quality home to fit your budget and family is hard enough without someone as awful as JOY AUSTIN. When you get approved for a home (as we did) you're supposed to be excited to start a new chapter in your life as a family and JOY AUSTIN completely ruined our experience. I can't speak towards anyone else at Valley Realty and Management besides JOY AUSTIN but the fact that she is the only property manager at this company speaks volumes for upper management and the quality of people they place in a leadership role. I really wish I could give them negative stars to show my displeasure. I hope this helps anyone looking for an honest opinion and if you are good people looking for a house to rent please find ANYONE else to work with besides JOY AUSTIN. Good luck! read more

My spouse and I were trying to view a home for rent and when contacting valley realty and management I had a hard time getting ahold of anyone. I was informed there would be one showing of the place and 9 other people wanted to view it. We were unable to view it at the scheduled time and when I got in contact with Joy she was rude and disrespectful. I stated that if this was how it was going to work than I did not want to live at the property and hung up. I then got a call on my cell phone from the same lady still being rude and disrespectful. I will not ever rent through Valley Realty & Management! read more

Valley Realty & Management handled my property for several years. After very poor service I closed out my account with VRM. New management has taken over the business. I was contacted that they had appliance manuals of my Washoe property and told that it was going to be over $20 to send them to me and that they would drop them off at the property. Three weeks later, they have been too busy (their own words) to go by the property. When I have called to check on it, calls are not returned. New management doesn't seem to be any better. I'd check elsewhere for a property manager if you want one that works for you. read more

I own a unit in a condo complex that Valley... mismanages. The agent Marty is lazy, rude and incompetent. Do not let these people manage your property. Calls are not returned exterior maintenance is badly done, i.e., sprinklers, repairs, lighting etc. The staff acts like they are doing a favor when they should be handling maintenance issues that are contracted for. There are better management companies that can do the job you are paying for. Do not use this company. read more

Terrible!!! I waited over 30 min over my appt time for Steve to show up...As i'm looking at the rental he informs me there are two other applicants ahead of you... so Steve, i took 1 1/2 hours off of work for nothing!! and he acted like i was taking up 5 minutes of his precious time as he kept "texting" someone ??? and then he informs me it's a $250.00 per pet deposit... the yard looks like it hasn't been watered since 1990?? all the trees are DEAD! I really feel sorry for anyone who rents this place..... and even worse for the owner who expects this agency to find good renters!!!! read more

Wow, the worst service ever. Only rating because I had to in order to write a review. The other posts are very similar to my experience. Took over a week just to get someone to come show us the places we were interested in. You walk in the office and will not be greeted nor was any of the staff friendly. During the showings the lady spent more time on her phone than actually showing us the homes. Once we made a decision on which home we wanted to rent, they did not seem interested in helping get things done and finalized. They wont return your calls if you leave a voice mail nor will they go out of their way to help. The application process has taken longer than I have ever experienced. I called to see what the hold up was and was told they were waiting on references. They had two calls to make and was told by both that it had already been done so was being lied to. I have to say, I feel sorry for the homeowners who have this place representing them and trying to get their homes rented. Horrible, horrible service, attitudes and customer service. read more