Avoid This Property Management Company - Dishonest and Aggressive I would strongly advise against renting from this property management company. Our experience was incredibly frustrating and ultimately felt like we were being taken advantage of. We were charged $250 for a pipe repair without ever being contacted, consulted, or quoted for the work. When we tried to schedule a meeting to discuss the charge, they refused to meet, ignored our calls, and eventually threatened us with eviction unless we paid. We were forced to pay for something we had no opportunity to approve or dispute. When we moved out, we gave more than 30 days' notice, professionally cleaned the carpets and the home, and even touched up the walls. Despite this, they withheld $2,100 of our security deposit. Their breakdown included: * $300 for drywall repair (not previously mentioned or shown to us) * $1,100 for painting the entire house (even though we left it in great condition) * A charge to replace a lightbulb they falsely claimed was out * $260 for cleaning (even though we had the home professionally cleaned) Throughout the process, this company was unresponsive, evasive, and became aggressive when we questioned the charges. It was clear they had no intention of communicating fairly or ethically. They do not treat tenants with respect and seem to rely on intimidation and avoidance to force compliance. This company took advantage of us and treated us dishonestly. Renters, beware--they will take your money and ignore your concerns. read more

Sergio in the maintenance team has been responsible and did a good job! The requests from the HOA were taken care of in time.

Great people to work with. Very respectful and friendly. I've been working with Welcome Home the past couple of years and they always take care of their tenants/owners needs. read more

Do not use. You will sit on hold for hours and never talk to any representative. They will take your fees and then ignore you with no response or result to your application. read more

The Welcome Home Team made my 1031 exchange so easy and stressfree. Selling one property and buying another is not an easy project, but with the help of my broker Erika Lamb and her associates Marie Medina, Albert Lamb and Lloyd Petersen, the whole process couldn't have been smoother. Thanks for the wonderful experience of working together with such a professional team. Alice & Chuck Tompkins read more

DO NOT RENT when Welcome Home manages a property unless you want to kiss your deposit goodbye. They're THIEVES!!!! My wife and I are 63+ year old empty nesters (no pets) on a little adventure.  Last year was our 4th year. We live in a different city from September through the end of June each year.  Four years ago it was the Denver area (actually rented a house in Boulder).  Three years ago it was in Salt Lake City.  Two years ago it was Santa Fe, NM. And this past year we were in Reno, NV.  We rent out our house in MA while we're away. So we understand the importance of keeping a house in great shape, because we hope for the same from the people renting our home. The beautiful home we rented in Reno, was managed by Welcome Home. We've been doing this renting nice homes thing for 4 years now. We've never had amount of any of our deposits kept. We know what we're doing. And we left that Reno home spotless. We cleaned it top to bottom ourselves just before we left. We had professional rug cleaners come in. We had professional glass cleaners come in. I'm telling you we left it cleaner than when we got there. They did charge us $85 to clean a spot on the couch. That was fair. And there was a rekey fee that was agreed to be paid before we moved in. Other than that, the entire deposit should have been returned. It wasn't. They claim there was a scratch in a glass table (which we have photographic evidence was not the case). They claimed we stained a night stand, which was that way before we moved in (and we sent Welcome Home photos of that before we moved in to be sure we weren't charged on our way out). We were charged for window cleaning, even though we sent Welcome Home the receipt for the window cleaning we had done before we left. They charged us a ridiculous amount of money ($400) to move a couple of pieces of furniture back to the way it was when we moved in. Took me 4 minutes to move it around when I did it. They charged us $550 for final cleaning even though the place was spotless. They charged us $100 to turn off a water feature that was off when we moved it. We turned it off before we left, because that's the way we found it when we moved it. In the end, Welcome Home only returned 34% of our deposit. That's RIDICULOUS! THIEVES, I say! THIEVES!!!! And then when we contacted them to dispute the lack of returned deposit, they wrote back and said "We no longer manage this property. Please send any disputes you have directly to the homeowner/landlords... The lease contract was between you and the homeowner and only the owner can make the decision with regards to a dispute." No it was not. The lease was between us and Welcome Home. And it specifically said in the lease not to contact the homeowners. DO NOT rent when Welcome Home is managing a property, unless you don't care about your deposit! read more

Welcome Home has managed many of my rental properties for several years and its extraordinary team leader and real estate broker, Erika Lamb, has helped me buy and sell homes as well. I could not be more satisfied with the company's services. What makes Welcome Home an exceptional property management company--and Erika a superlative broker--cannot be stated in a few words, so please bear with me. For starters, I've never known anyone to spend as much time keeping herself apprised of trends and laws that pertain to property management and the real estate market as Erika. She is forever surprising me with her knowledge of the legal rights of tenants, landlords and homeowners associations, which has saved me many headaches and a great deal of money. Likewise, Erika's bottomless knowledge of Reno's best painters, locksmiths, handymen, landscapers, electricians, plumbers, roofers, and other specialists has ensured that work performed on my properties was done right the first time, which has kept my costs down. Erika's certifications, lofty positions, and awards, which can be found on the "About Us" page, impressive as they are don't do her justice. They don't tell you, for example, that Erika is brilliant when it comes to telling you which tiles, paints, LVP flooring, light fixtures, carpeting, backsplashes, sinks, etc., should go into a new or remodeled home to meet the tastes and expectations of tenants as well as buyers. Based on her advice in these areas I was able to obtain a record-setting sales price for a condo I sold in a huge complex near Midtown (more on her strengths as a broker later). Because of that experience and others, I'm eager to get her design advice on a 4-bedroom house that will be my first rental property in Verdi when construction of it is completed in several months. I could write a short book on all of the ways Erika has helped me with my rental properties--and how she'd likely help you if you chose Welcome Home to manage your rentals. But I'll move on because Welcome Home is more than Erika. The company consists of an excellent staff that calls upon excellent independent contractors as the need arises. For instance, the importance of an expertly crafted lease cannot be overstated, and I'm thrilled to report that Welcome Home works with one of Reno's top lawyers to keep its leases in line with current laws and to protect its clients from new laws that favor tenants. Put another way, Welcome Home has got your back on legal matters. A great lease, as some of you no doubt know, can protect a landlord in 1,001 ways, so to speak, and Welcome Home's lease is decisively the best I've ever seen. I have inspected the work of every member of the Welcome Home team, including its contractors, and have been impressed by all of them. Whether it's the team member who scrutinizes lease applicants and puts excellent tenants in my properties, or the team member who inspects and videotapes the condition of my properties before and after a tenancy to ensure that I'm not charged for tenant-caused damage, or the team member who smartly responds to a tenant request for a repair, or the photographer and the Photoshop masters who make my properties look gorgeous online (and generate above-market rents), there isn't a single person at Welcome Home or among its contractors that I don't hold in high regard. On a personal note, Welcome Home gives me peace of mind that when I pass on, my wife won't be burdened with all of the work and hard decisions that our rental properties require. Welcome Home will continue to manage them, even to the extent of providing my wife with annual tax statements she will only need to mail to our accountant. Preparing such statements is something Welcome Home does for us now. It's included in their host of property management services. How wonderful is that! Welcome Home is not the first property management company that I've hired in Reno, but it will certainly be the last. I cannot imagine how a property manager could improve upon the services offered by Welcome Home, and I'm a ridiculously finicky person. Back to Erika Lamb as a real estate broker. I've been very fortunate. I've owned real estate in Panama, Costa Rica, Pasadena, Altadena, South Pasadena, San Francisco and Reno. In Reno, I've owned no fewer than a dozen houses, townhomes and condos. Before listing a property in each of the above-mentioned markets I spent many hours identifying some of their best real estate agents and/or brokers and I'd give none of them a grade below B+ in hindsight. That said, Erika stands head and shoulders above the rest as representative for the buyer or the seller. I'd love to include the many examples of why I think so highly of Erika as a broker--and I had written the examples--but to my dismay I just now discovered that Yelp limits the length of reviews posted here and I exceeded the limit by about 900 words. You may find the rest of my testimonial at Welcome Home's website. read more

I really appreciate Welcome Home's courtesy and helpfulness dealing with a total newcomer to the rental business. I highly recommend them on so many levels, very helpful! read more

Erika and Lloyd of Welcome Home excel as rental leasing and property managers, demonstrating exceptional professionalism and unparalleled attention to detail. Their impressive responsiveness outside of standard business hours sets them apart. They prioritize the landlord's requests through a well-established process, and always act in the property owner's best interests, taking the time to thoroughly understand their needs. We have been with Welcome Home for almost a decade and couldn't be more satisfied. read more

We had a garage door stuck and we were both away. We had someone dog sitting and she was pretty freaked as it was a cold windy day. Caesar was on the case and someone came to our place within the hour and fixed the garage door. Total life saver - thanks Caesar! read more

Welcome Home Rentals has been an incredible management company to rent from! Lloyd & Albert were responsive to all my needs. From my initial application until I vacated the residence 3 years later, they have assisted me through every process. The few service needs that I had were handled promptly & I was always kept in the loop. I highly recommend this rental company! read more

Honest and great to work with! Thank you. I highly recommend Welcome Home for all your needs. I have worked with Welcome Home on several projects, and it was not stressful at all. They really know what they are doing! read more

Erika and her team and very professional. They are ethical and stay up to date with laws, regulations, and Covid housing issues. We temporarily switched to another company because they offered us a better deal...but as they say---"you get what you pay for"---so we returned to Welcome Home and won't take our business anywhere else. read more

Poor communication and professionalism during application process. We spent $150 on our application, and expressed to them that there was urgency to finding out their decision on the application, for the home we applied for. Instead, they ignored our multiple emails and phone calls completely for over a week. I ended up having to call them to get, "that home is no longer available for rent." So be weary applying for a home these crooks are managing. read more

Property owners do not place your property with this management company. I was looking at a few properties with this company. Totally incompetent! They had a lock box on a property and it was coded incorrectly. They were supposed to follow up with me when fixed and never did. I waited a week and had to call them back. They are extremely difficult to contact. No one is ever in the office and their voice mail does not work well to leave a message. My husband was a licensed real estate agent in another state and we have owned a few properties that we have rented to tenants . We have rented offices, homes and hangars. We have an impeccable rental record with written letters of reference from property owners. We also were over-qualified with our income level however do not use credit for over 10 years. They wanted a double or triple deposit if you don't use credit. We decided not to do business with this company. Shame on them...they lost an excellent tenant. read more

Erika assisted me with my first investment purchase. I was nervous it being my first large investment but now my property is worth $230,000 more then what I had originally paid three years ago. Erika made the transaction seamless and seeing how much the property has gone up I wish I would had made another purchase. Welcome Home has been managing my home these past few years. The home looks just as it did when I had purchased it. I want to express my appreciation. I am very grateful. I recommend this company to anyone who has an investment. read more

Welcome Home is a company that you can trust, and that says a lot in today's business world. Erika and her team, make you feel like you are the one owning the Tesla, and they are the autopilot. My home in Mountain Gate was previously being managed by a local Reno agent who had their friends staying in for almost next to nothing, and it was being neglected. I am so glad that I contacted Welcome Home, as the home got the much needed TLC it needed (paint, HVAC services, and a new tenant) The pictures and marketing of my home came out phenomenal. They showed me the current market rents for the areas and my home and I was completely shocked at how much I was losing with the other agent. They leased out my home for $900.00 more a month than the previous agent did. Thank you Erika for your expertise, and putting my mind at ease. 5 plus stars! read more

Erika is super transparent, responsive and extremely organized. She doesn't necessarily tell you what you want to hear but is realistic and manages expectations accordingly. read more

We could not be happier with everyone at Welcome Home, but especially Cesar. He has gotten our roof leak repaired quickly and has provided multiple bids when needed. He really goes above and beyond! read more

My husband and I have been working with Erika Lamb and Welcome Home property management for over a year now. First we worked with Erika as our agent representing us as buyers and purchasing a home in Reno. She was absolutely top-notch! Her knowledge of the Reno area and different neighborhoods is detailed and extensive. When everything shut down due to covid-19, we were put in the interesting position of buying long distance and completely virtually. Somehow Erika made it work by videotaping home tours and spending hours on the phone with us. Her escrow team was fabulous when we ended up with an very fast 18 day escrow. Welcome Home took care of everything to get the house ready for renting. We didn't have to do a thing. When it was in good shape, the listing went up quickly and we had multiple applications within days. We were very pleased with the rental price. There have been minor things here and there that the tenants have requested and Erika has helped us resolve any issues to everyone's satisfaction. I would encourage anyone buying or renting a home in Reno to contact Erika and Welcome Home. read more

Great home management service. I'm a tenant at one of the properties and whenever there is an issue, they are quick to respond!

Erica is so sweet and super professional! She really is a wealth of knowledge. I called about property management and while she wasn't able to service my area, she referred me to some great partners of hers and was just so nice to work with and refreshing not to have her hang up after she mentioned that my area was out of range. She took time to make me feel like I was a priority. My thought is...if she was willing to give me that kind of time as a non-customer, her real customers must feel the love on a whole 'nother lever. Thank you Erica! read more

Absolutely the best and most professional property management company in Reno! Trust me, I have had my fair share of bad ones. Welcome Home not only is my answer, but they are extremely professional and knowledgeable! Highly recommend! read more

As a 4 year tenant in a home that was being represented by Welcome Home, I can, honestly, say, I miss the people (Kellie in particular). If I ever had a question, concern or repair concerning the home, Kellie and Cesar were reticent to address, and there was a contractor/repair person in the home, ASAP. I had never leased a home in the past and had no idea what to expect. But I have spoken to others who have rented homes, since I have rented, and they were not so fortunate. I discovered that Communication and rapport between renters and property manager's are not always like my experience. Their stories were painful to hear. I am so grateful and thankful to all at Welcome Home. Highly recommend A+++ property managers. read more

Both Erica and Albert are incredibly unprofessional, condescending, and overall worthless. Was charged $10 a month for filters that I only received twice in 23 months. Was without AC for 13 days due to my crawl space being flooded. My home never dropped below 90 degrees until Welcome Home suggested I buy (with my own money) a portable AC unit, which was $500 (their solution to the problem). The temperature then dropped to 85 degrees, so my kids and I could then comfortably quarantine together. I left the home immaculate but didn't receive my security deposit back. Had the house professionally cleaning, was charged $180 for them to hire the same company to do it again. Was charged $50 to pull weeds that didn't exist and $80 for them to mow the lawn that was already cut. They also added another almost $300 to the rent that I had already paid, making my remaining 17 days of September over $1100 when it was usually $1483. Ultimately, they want me to pay a balance of $75 after keeping my deposit. The house is now up for sale... through Welcome Home. Pretty sure they used my deposit to freshen it up to sell because I left nothing but normal wear and tear. Most frustrating experience of my life! read more

I am a property manager in a nearby town and I always recommend anyone in Reno to Call Welcome Home when looking for a property manager. They will take care of a home as if it's their own. Their systems and processes have been perfected to take the home and get it rental ready and filled with a quality tenant seamlessly! read more

My wife and I have come to rely on Erika for our property management. We are impressed with her vast knowledge, from the cost of repairs/replacement of some house items to the long term effect of incense and oil to the HVAC. We directly benefit from her connection / network of professionals, including AC repair (saved at least $600) and home warranty, etc. Her prep work for house ads, rental market analysis, and candidates review are all very thorough. Bottom line is that we are very impressed with her work ethic. read more

After being with two different property managers over the years, I finally landed on Welcome Home. What a treasure. Their fees are upfront, and I am always notified if there is any kind of major work to be done to one of my homes. The other property managers that I used would hit me for this and that, every kind of upcharge fee imaginable, and at the end of the day I was paying upwards of 15% in management fees. Welcome Home offered me a discounted rate due to my homes being in South Reno, and that I have 4 homes. I highly recommend Welcome Home to anyone who wants to leave their home with someone who they can trust. Thank you Erika, Thank you Welcome Home. read more

Unfortunately they don't service the area where my rental is but they were nice enough to give me a referral.

Erika Lamb managed our property in Reno for a year followed by the sale of our home one year later. Erika made the leasing and selling process seamless for us. She is a true professional, detail oriented, diligent, and handled issues with ease. We enjoyed working with Erika and highly recommend her. read more

This is a follow up to my Aug 2016 review. In July 2017 we closed a real estate transaction through Erika Lamb. Erika proved her real estate expertise and leveraged her property management experience to help find us a perfect home. We are remote buyers so every aspect of the experience was critical. She set up our criteria for daily listing feeds, personally visited the neighborhoods and homes that felt 'right' to us, didn't hesitate to disclose any drawbacks, offered her expertise on upgrades needed and rough estimates for those upgrades, was patient with us after we backed out of two prior offers, set us up with a great mortgage lender, and really the list goes on and on. After closing escrow, Erika referred us to several contractors that she uses for her property management business and we have work underway with 3 of them. The services she provided couldn't have been improved. We are grateful for that and extremely pleased with our new home. read more

We struck gold when we found Erika! She found the perfect tenant for our home, a Reno condo. She is diligent, hardworking and screens potential renters very carefully. She continually kept us informed on any activity dealing with our home. She found a tenant that would treat the condo as we would. We are so happy! Thanks, Erika! read more

Board of Realtors President got 2020. She has been my realtor, broker and property manager for years and I am continually impressed by her efforts and contributions to the real estate industry! read more

If you're looking for a true five star company to manage your rental, Welcome Home Property Management is the place to call. This is such a professional, attentive, and best of all nice company to work with. Not easy to find in Reno, just look how great the website is, designed by the owner herself. From the immediate call backs, to the quality of homes, to the polite demeanor you receive from every employee, this is the best property management company in Reno. Thank you Welcome Home for finally raising the bar in the level of service one should expect. read more

Erika has been very helpful in my journey to home ownership. She's extremely knowledgeable and always has the best of intentions. I appreciate everything you've done for me! read more

I recently leased a nice home on the South side of Reno. Kellie at Welcome Home was my first contact and she was beyond helpful. Kind, caring, and with the best phone etiquette ever guided the process with kid gloves. She processed paperwork, leases, keys, etc in a smooth and professional manner. Without a doubt Kellie is a professional in the truest sense of the word. There is a real and present danger with property managers in this world. Welcome Home, and specifically Kellie break the stereotype and show the world how "real pros" conduct their business. I recommend... without reservation Kellie and Erika (with a "K") from Welcome Home. They are permitted to give you my cell phone if you need to hear this straight from the "horses mouth". WOW!!! read more

The people at Welcome Home are great! Friendly, professional, knowledgeable. Erika is always helpful and a pleasure to deal with. I'm glad to work with her. read more

We were screwed. We were in the house less than 6 months, most the time we were traveling and not home. We were charged for the poor paint job they had someone else do. We never painted the house. Apparently we were supposed to turn the sprinklers on when it was still snowing. Had the house professionally cleaned by the company the said we needed to use and still was charged to have it cleaned. A side gate needed to be repaired or so they said and charged us for but we never used the side gate. Charged for caulking in guest bathrooms, also never used the bathrooms, not sure how there was any need. Extremely disappointed that we were charged for a house we left in better condition than when we moved in. read more

Working with Welcome Home Property Management and Investments has been a great experience. When we were in search of an investment property, Erika showed us countless properties and always accommodated our schedule (this process took well over a year). Erika has an unbelievable work ethic! She always goes over and beyond to help get you answers to any questions you may have and solve any problems that may arise. Once we found the property we wanted, Welcome Home was our real estate broker and helped us navigate a very complicated and winding purchase which took almost a year to complete due to the Seller. Erika setup all appointments that were needed - got a contractor, plumber, house cleaning, and work order quotes for any improvements we were considering. Welcome Home now manages the property and their management is amazingly straightforward and hassle free! I would highly and wholeheartedly recommend Erika Lamb and Welcome Home to anyone in need of a realtor and or property management company. They are simply the best! read more

not sure why everything is automated. I get to see the place, but no one is ever available to talk or calls back. I don't feel comfortable moving forward because how will they be as landlords if they can't return calls or at least emails. No human voice yet...kind of creepy read more