Update: To Sierra B's reply, Providing the main number to the bank is not a helpful response…read morewhatsoever to people who have had miserable experiences and have tried everything already. If I already marched into the corporate office for answers the main line won't do anything for me. Someone else here said it best with their review-- "The bank is so hung up on their procedures they have lost track of the customer." Y'all have poor reviews across the board. Take a look in the mirror. Be better. I opened an account here on behalf of my two year old son. His mother was killed in a car accident and he was given a portion of her life insurance. I have legal authority to manage his funds and I transferred some money out of the bank of sierra account into an investment portfolio for his benefit. I guess bank of sierra did not like this and they closed the account without my knowledge. I tried to get in contact with someone who could explain this issue to me and the Olive street branch manager hung up on me when she became frustrated with my questions. They left me completely lost with no idea what to do. I still have no idea what to do. But it has been absolute misery going through this process with them. Hopefully someone who reads this has a better experience than I did.

Would give no stars but yelp won't let me.... Worst bank I have ever used! I was sent a new card…read moredue to fraud, I called the 1-800 number to activate my card just to be told to call back during business hours... it's been two weeks since I received my card and can't use it because no one answers the phone. I'm told to either leave a message or wait.... I don't have time to wait 40+ minutes every time I call the bank. I wish they would get their process updated or fixed. Will definitely be closing all three of my accounts as soon as possible as this experience has forced me to move to a larger bank due to the lack of customer service at this local bank. 6/9- used my card two days ago in Los Angeles, card was blocked due to suspicious activity... can't get ahold of someone on the weekend to unlock my card. Currently on hold for 25+ minutes to speak with fraud department... what's the point in banking here if the system is so outdated and can't service its patrons on the weekends... you can only dial the number provided in the response above during the week because you unfortunately receive a message to call back during business.

I made an apt to open an account, but still ended up waiting 30min when I arrived. The staff just…read moresat around talking about which alcoholic drinks they like the most while I was waiting, awful service.

All of the workers there are so kind and patient. a long time ago I had someone try to steal my…read moreidentity and they replaced that money right away without any hassle. I'd ten out of ten recommend this credit union to anyone looking for the perfect bank for them.

Do not use Wells Fargo Bank! Especially, Porterville's. We thought we had all the i's dotted and…read moret's crossed for our intricate banking needs. Great and knowledgeable customer service two and half years ago. Then what we prepared for happen and suddenly our contact was "not available " to us," and the hostility reeking off the manager was very foul. I too noticed the long lines waiting for the few teller services. Nope don't use WFB!

Still the worst bank branch I've ever been to ! . 20 people in line and they have 2 windows open…read more.... Oh they will open a third window , if there are 50 people in line .... Plenty of managers walking about tho doing nothing .... Anytime I come here its at least and 15-20 min wait ....I avoid as much as possible .... Worst service , worst bank

So no one in this whole town has any feedback. This is my complaint that I was charged a fee to…read morereplace my ATM card, so now they are acting like banks? I was turned down for a personal loan once and every time they want me to open a credit card with them, which is a joke because I have a life insurance thru them and a direct deposit which I need to transfer to a local institution beside I had moved since this year and cannot go to the branch unless I travel to the nearest towns. They are getting their first negative review finally as it is a long coming and it's inevitable with this type of mediocre service. Time to upgrade my association.

The staff is very kind and helpful. This bank is different then the larger corporations where you…read moreare treated like a number. I feel like everyone in this bank is personable!! They've helped me with many loans.

Not even a bank here.. took me 2 hours to bus here so I could cash my check and of course when I…read morearrived it was no existent.. now get to wait another hour to catch a bus home (:

Friendly and courteous, but incapable of getting the mobile app to work. I've visited 3 times and…read morewas promised a call back with the solution. Never happened. Meanwhile, our 2 businesses must do in-person deposits, necessitating a 50 mile round-trip. The Union Bank app worked flawlessly. I understand transition issues, but there's no excuse for broken promises.

Horrible lines every time I come . Staff said they don't want to hire anyone else and rather have…read morethese huge lines

Update: Still the absolute worst branch possible. Once again, no business line open. 2 tellers and…read morea line out the door. You would think they could get their crap together. It's so disappointing.

Citibank offers theft and damage protection (insurance) for things bought with the Citibank card…read more Don't believe it. It is not true. We sent them the police report for the theft and the information about the theft. THEY WOULD NOT COVER THE THEFT. Citibank Benefits are fraudulent. DO NOT TRUST CITIBANK.

After realizing that my 9 years-strong Citibank checking account was overdrawn and CLOSED, I went…read moredown to this branch where the teller was very friendly, but her manager was completely unhelpful and unsympathetic to hear and believe that this was all done without my knowledge. Yeah...needless to say I will be looking for a bank that puts their customer's needs first...not just be another account number....

I love the bank in general, especially the branch in San Luis Obispo. But, the downtown Porterville…read morebranch never seems to have enough tellers. Yesterday there were only two working and the wait time was unreasonable. I hope they will hire more and work very hard to keep them.

Lupita went above and beyond to help our family navigate through a challenging situation. Her…read moreknowledge, confidence, and compassion is unparalleled. My father has been a shareholder since the the bank first opened in 1977. My first bank account was at The Bank of The Sierra. I never realized how much a difference banking at a hometown bank versus a large, cold, nonpersonal bank is. I met Lupita last year when she helped my father. Last week I returned to Porterville, Not only did Lupita remember me, she went out of her way to help me much like an old family friend would. She was there for me when I had no idea where to begin. I visited 3 other banks/credit unions while in Porterville on this trip, it was clear that Bank of The Sierra values and cares about their members.