Absolutely HORRIBLE. I politely threw my clothes on top of the rack for them to clean up and LEFT. It was THREE ladies who were employees as I entered the store on 3/25/22 at 3:45 . All three looked directly at me and did not open up there mouths to say not one word to me. To add insult to injury two of them walked right by me looked me in my face and did not ask did I need assistance or anything. I started to purchase something and confront them about the lack of customer service. But I will wear my scrubs down to the SEAMS before I spend a DIME in this establishment. To be a traveling nurse thousands of miles away from your family is one thing. But to literally be treated as if I don't even exist is absolutely horrible in this day and time. Do NOT shop here and take your hard earned money elsewhere travel nurses! read more

Valley West Uniforms - Uniforms Near Me - West Des Moines, Iowa

First time we came here they were not busy. We were not greeted and no one came to help us when we were spending a great amount of time searching for what we wanted. When we went to the counter we were made to feel like an inconvenience. We did not appreciate the remarks made either, making us want to take our business somewhere else. We didn't want to believe the negative reviews we had read prior and wanted to be optimistic and give them a chance for ourselves. They emphasized our order would take over a week, however the name tag could be done the next day. Again the store was basically empty besides 2 other couples browsing, but we thought okay, maybe it does take longer to embroider and engrave than expected. When it came time to pick up our order we had given them extra days passed the notification call that the order was ready. They forgot the engraved name tag and ended up doing it in 5 minutes. Why they had us wait 24 hours for something that was able to be done in 5 minutes I have no idea. We also waited a week for a patch to be sewn on that we could have done ourselves for free, and there were stray strings hanging. The woman emphasized we were NOT able to sew the patch on ourselves and that they would have to do it for us. At the very end, we did not have a good first time experience. read more

Ignore past reviews...they're ancient!! This store has new owners and they care about their customers! The store has a ton of merchandise to choose from and, even if you don't work where scrubs are required, I love the ultra comfy pants and long-sleeved knit shirts to wear around the house! If you haven't been there in awhile, go back and give them a chance. Ask for Greg or Kari, the owners! Oh, and I'm from Des Moines, not CA. Can't seem to fix the location. read more

The people here were great helping both my daughters on four different occasions get the right scrubs for CNA class and eventual summer jobs. They even found a discount that was offered by the employer. The quality has held up and the prices were reasonable. When I was a nurse in the 1980s, uniform shops were much more expensive than this. read more

Destinae made my experience entirely!! I will come back to this location because of her. Judy was also very pleasant and kind!! They both really made me feel welcome and heard. Destinae worked especially hard to find something that would work for me immediately, as well as ordering the pair I needed online. I'm grateful for these awesome women!! Thank you! read more

I don't know if I caught them on an off day or what, but I went in to look for a pair of shoes that I could wear all day. I've got bigger than average feet, but the staff initially made up some nonsense about the shoes I was looking for only going to a men's European 42. When I questioned them on it, they quickly backtracked and said that they probably did come in larger sizes, but that they would have to get special approval from the owner to order in anything bigger. They also implied that I'd have to put money down before anything was ordered. Bottom line? They sure didn't leave me feeling like a) they wanted to help, and b) they didn't want my business. Caveat emptor. read more

Why all the bad reviews? I went here to get embroidery done. I even bought the Polo top here...they have both men and women Polos. The lady that helped me was nice and polite...besides Polos they have a huge selection of scrubs and footwear and bags...everything to make me feel excited to get dressed up professionally for my nursing job... read more

Great customer service, especially if you call ahead. I was in a big hurry before starting my new job recently (beginning period of CoVid shutdowns) and they pulled my shoe size, had it waiting for me! Now, over online & phone, couldn't be more helpful! read more

I hate even giving this place a 1 star. I bought my daughter a $140 Danscos for work. She decided she didn't like white and wanted me to return them. She lost the receipt so I called the store. They said to bring them down and she could at least get store credit. I drove 125 miles to get there, and they could not find us in the computer or the shoes. I joked about entering it wrong or darn computers. They eventually got the owner Terry. He accused me of stealing the shoes and being a thief. I pointed out that Not only was it impossible to steal from that site as they only keep one shoe out, but I have them my full name to do the search. He was rude and I will never return somewhere that called me a thief. I encourage all nurses to stand up against people like this and go elsewhere. read more

My fiancé just started the EMT program at Mercy, and was told she needs to get her pants at Valley West Uniforms. She was very apprehensive about going there because of the poor service she received when getting her uniform for Noah's restaurant. She went in one day and was told that this particular pair of pants were the only ones they had, and the smallest size they had was a 6. My fiancé is a small girl and wears size 2 jeans. She literally could pull the pants over the jeans she was wearing when she showed me. The lady that was helping her said they could hem the, but that's how big they are supposed to be. She went back the next day to pick the pants up after the hem, and was working with a different lady. This lady proceeded to show her multiple pairs of pants that were either cheaper than the $60 she paid for the huge pants, and the looked a lot nicer as well. She then told my fiancé that they could easily order a size 2 for her, but it would take a couple days. So how does one customer go in and get told this is all we have, and can't do anything else for you, then get told the every next day with the lady who helped her the day before standing right there, that she could indeed get smaller size? I feel it was a lack of training at the customers expense, and has made for a frustrating time for someone who was excited to start this program. How is she supposed to perform her job correctly as an EMT wearing pants that fall down? She was also told that she could not return the hemmed pants in exchange for a smaller size even though it was store error. Poor poor management. read more

My girlfriend needed new scrubs for school starting up. She came in with her nephew and nieces and did not get good service. She was not greeted at the door or was asked if she needed any help. Please keep in mind that this was her only day off and it was her last day to spend time with her nephew and niece before they go out of state. Needless to say, children get bored and start entertaining themselves while waiting for auntie to get done shopping. When my girlfriend checked out, the cashier was very rude, judgmental, and seemed very annoyed of my niece and nephew in the store. There was no smile, and was very flat affect. She decided to come back again for more scrubs, granted there aren't many options in Des Moines to shop for scrubs. The second time was a better experience. She was greeted by a friendly face and was even directed to scrubs that would fit her very petite figure. The same employee then took the time to ask her at the fitting room how things were fitting. Another employee came up and greeted her with a friendly face and assisted her in finding shoes. She was understanding of her need in comfortable but efficient styles of shoes. They literally tried on 10+ different types of shoes, danskos, sketchers, etc. (My girlfriend writing now) She did try to upsell me a couple times but never pushed me into buying something that wasn't the right fit. I then proceeded to check out and the bill was well in the three digits. It was a different cashier who was friendly and also signed me up for a coupon deal, which the first cashier never mentioned. Overall, I think it is a few employees that need to change their perception of people with children in the store and in general. It's bad eggs like them that give people a bad taste of the store. I gave them three stars because I don't know if it was because of me not having children with me the second time or if it was the big bucks I had forked over, but overall those few friendly employees helped me get the right scrubs and shoes. read more

All of the women working did not know what was going on or where anything was. Most of the women were very disrespectful, especially Cindy. First time here, never going back. read more

I would have given this store no stars but that's not an option so I settled for one. This is the WORST uniform shopping experience I have ever had. I don't think these people really want to stay in business. Service was aweful. How is it acceptable just to wave your arms and raise your voice at customers to let them know where the merchandise is located in the store. Then the staff told me that the brand of scrubs that I wear every day no longer makes the color that I want. The color that I want is still available is still a current color and is still carried by the manufacturer. Got the feeling they just wanted me to buy more expensive scrubs. Forget that nonsense I'll buy them online. read more

This place is very unprofessional and doesn't seem to do a high volume of sales because their return/exchange policy is terrible. If you buy medical equipment, particularly Littman stethoscopes, I do not recommend purchasing here. read more

Terrible business. I have driven to this location multiple times only to find they closed early, etc. They called me to let me know my scrubs were ready and then were closed for inventory. Frustrating people who dont understand customer service. read more