We bought a home in Swan Valley, ID in May 2024, for the purpose of a second home which we plan to…read morevisit year round. Unfortunately the previous homeowners, who lived there full time, used a pellet stove as their primary source of heat with electric heat as back-up which wouldn't work for us in the event of a power failure in winter if we were not there. I decided to install a standby generator and began calling propane suppliers to install a propane tank and run lines to the generator, a propane stove and a tankless water heater. While many propane suppliers were eager to sell me a tank and fill it, none could, or would, do the complete job meaning I would have to hire several contractors to get the job done. My realtor suggested I call Double H. Well Rick and Matt at Double H handled the entire job and in plenty of time to spare before the cold weather sets in. Their work is top rate with great communication as the job was going along while we were 2,000 miles away. Job done, house protected from freeze-up, endless hot water, more efficient heating, what's not to like.

My neighbor uses Double H gas,and Double H gas delivered propane during mud season in Island Park…read moreafter it had rain for 2 weeks, their truck sunk to its axles and when we called company ask them to fix the road because our road is private and maintained by the subdivision citizens they referred us to their lawyer who said sue us! So if you don't want your road ruined use another propane company most will fix their mistakes unlike Double H gas it will cost you more in the long run to fix your road.

I was passing through town and I needed a knob for my RV tank and went into V1 The gentleman…read morefound an old one in spare parts and gave it to me. The gentlemen in here were Sooo nice!!! Highly recommend them.

Part of a DIY household move to CA includes a BBQ grill with a partially filled LP cylinder. I…read morecalled to simply ask if the cyliner should/could be emptied. The AI-driven "agent" had no clue on how to go about even getting me to a person to ask the question. Being close by, I went to the business location on N Holmes. No walk-ins, as posted on the door! Attempting another phone call would be no different than the first time. So, plan B. IMO this AI-driven compulsion for customer service should be put where (you fill in the blank). OBTW, I got to talk to a real person at LP Porpane.

It's too much to go into, but this has been a disaster. This year I signed up for their program…read morewhich ensures that you don't run out. I have been out for 3 days in the middle of winter. In addition, the woman who answers the phone, Sharisse, is rude in her tone and how she delivers her remarks. I always feel worse after I talk to her. She seems to forget that it's clients like me who pay her salary, and I would beg the question to her, "How would you feel if you were without heat for 3 days." Full of excuses, and completely unacceptable all the way around.

If you are thinking of using this company for your propane needs don't bother, run. These guys are…read morethe biggest joke. Unprofessional, untimely, and poor customer service and install are just a few of the things I have experienced. I rarely write any reviews but this time I had to inform others as they just don't deserve any further business due to their current practices. Every time I have called or asked for help either the individual that needs to help me is not there nor does he call me back as they said he would after leaving my number. This has happened with every encounter I have had with them. Why bother with this Micky Mouse outfit when you have so many better options. Don't waste your time with this company.

Extreamly clean with a wonderful staff very nice! Best one…read moreI've ever been to!!!!!! Tens across the board

Showers restroom food you have everything here come and take a little break and they let you fill…read moreup you cup with ice..:

I could not reccomend LP propane. Buyer beware!…read more LP refused to honor the agreement I had with MOC propane whom LP had purchased. Upon selling my house MOC agreed to store my propane tank and the credit me for propane in the tank (800-900 gal) until we built our new house. When called MOC to request the tank and the propane we found MOC was now LP Propane. LP located my tank, but we were told they could not help us with propane - it was my problem. We contacted LP repeatedly seeking a fair way for both parties to resolve the problem of the propane credit. But with no success. I can only surmise LP thought we were crooks trying to cheat them out of propane. My wife was very disheartened on how she was treated. We have terminated our relationship with LP and now purchase from another company.

I have been with this outfit prior to being Lp propane for approx 20yrsand were satisfied until…read morethis year. I was put on a monitor that would automatically inform Lp when my tank was at 30%. This winter, 1st time in 20yrs, my tank called for filling and WITHOUT notification I was skipped and I completely ran out of propane. They responded at 10pm when I called but got stuck just attempting to turn into my driveway. I'm 70+ and cleared the drive the next day at 6am due to being told delivery would be 1st thing. I drove out of my driveway to Lp in Blackfoot to show it was passable and returned home. Wind was blowing and the county graded the road thus depositing snow once again in front of my drive and Lp at 11am, result stuck at entryway to my drive. Coordination within this company and equipment for this environment is lacking. Once again you have people acting like their doing me a favor instead of me paying for a service. If I had been notified of a problem I would have corrected it and I would not be out of propane