My daughter was severely burned in a golf cart accident and had several surgeries in the Valleywise Burn Center OR. I cannot thank Dr Lyndsay Deeter and her team enough for their expertise, comprehensive communication, compassionate care for my daughter as she navigated the mental and physical implications of her injuries. The care didn't stop in the OR. I am overwhelmed with the attention to all details of her injuries and the quality of care she has received. I highly recommend this hospital if you are looking to receive the best possible care in the Valley. read more

People who came in after me got seen first, despite my being the first one there. A few more thoughts will be NEGATIVE I can assure you. read more

To say that the staff is Inept, would be a gross understatement, but I can't think of another word right now. I'll start with the ED. People hacking and wheezing all over and nobody wearing a mask. The nurse is wearing one but unconcerned for anyone else. I came in for chest pain/difficulty breathing and back pain. Being asked to explain my issues to 7 different staff members is Not conducive to my current condition. My O2 was in the high 80's and they didn't even see fit to give me oxygen, at any point, during my hospital stay. I need the ultrasound machine for an IV, my veins are small and deep and I have thick skin. Somehow, there is a brand new "Hospital Policy" here that the nurse "Must tourniquet and try to stick patients 2X before they'll even try ultrasound". That's what my nurse told me. Now, either she's sadistic, needs practice or didn't have anybody and didn't want to say. Either way, you Need to start Listening To Your Patients, the. first. time. We know these things about ourselves to avoid personal pain/discomfort and avoid staff wasting unnecessary time. But she did it anyway. Poked me 2X, coworker poked me 1X then, I still had to wait another 35min for someone that knew what they were doing to get an IV in me. After I got some meds and fluids, I didn't see anybody again until I was told I'd be admitted. The transporter was the Only shining light! He was nice, respectful of my things and space and was pleasant the entire time. The daytime nurses on the floor are seriously disinterested in patient care. As I sit here, I asked my nurse for 1of my home meds, it's already been approved by the doc, and I've been waiting on 1 pill for 55min now. My night nurse brought it in to me in less than 10. I know, "it's busier during the day", "patients are awake during the day", "blah,blah,blah". I didn't ask for special meds. I didn't ask for extra. I didn't even ask for an extra dose. Just my pill. The one I take every day. The one that's on my approved list. And nothing. My antibiotics are 90min late and they're just hanging on the IV pole in my room. No sense of urgency. No sense of responsibility. No sense of patient comfort. The Doctors are nice and they seem to care. The team seems to be on the same page with my treatment and plan for discharge. The kitchen should close, fire all of the degenerate staff, burn it down and start over. Seriously, Nobody knows their ass from their forehead and they're not afraid to advertise it. Putting stuff on my tray I'm allergic to. Keeping things from my diet that I'm Not allergic to and that's if I even got a meal at all! (Happened 2X I didn't even get a meal) Can't even read the ingredients on their food boxes sides of their bulk food boxes to tell the difference. Most people stress about getting the wrong meds, I'm worried about getting 2 very specific ingredients. And they're not common. All I hear with my food allergies is, "Oh. That's unique." So, HOW DO YOU MISS IT?!?! There's that and the no utensils, no drinks, wrong items and things from menus that I didn't even know existed ending up on my plate, everything else was awesome! You guys really need to get your poop together, in a Major Way! read more

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My wife went to the x-ray for bone density and Tiffany was an excellent technician and Franco S at the registration was just as kind as can be. read more

These people i've been going i thought the app worked out great but was told I cannot message my doctor why I thought that was the reason why of this app sometimes I am not able to walk or get app and all they could tell me is go to the E!R.How can I go to the ER when I have 6 kids? They won't even write out a medical letter of what is wrong with my legs for social security.I mean, these people hold all the information.What is their problem?They wrote a letter for d.E , s , but you cannot write a letter for social security read more

They're the problem not the patients, extremely rude staff all throughout. No sense of compaction towards patients. The worst ER experience no matter what your emergency is. You are to shut up and listen, is what they tell as you approach the emergency front desk..Even if you're be patient to them you are loud. They play around with the decision on weather you will get help or not. Seems like it's all up to the women in the front when u try to check in read more

I can not thank God enough for a place where those in desperate need can go. Mental illness has such a stigma and I wish it wasn't so. Illness is Illness and many times professionals who are experts in the field are needed to help navigate a clear pathway. There isn't anything more devastating than being hopeless with no understanding. I want to thank everyone at Valleywise for their care and understanding. read more

I was in another hospital and ended up leaving against medical advice for pain and imaging concerns. Dr. Taylor listened and ordered X-rays. He suggested trying lidocaine patches. OMG, Absolutely best idea. Home now. read more

Valleywise health is a wonderful hospital full of dedicated and committed staff members. My best friend suffered a trauma and the ED took excellent care of her. They were very kind and she had a good outcome with her injuries. read more

When you tell a patient coming out of surgery at 12noon that they're waiting for a room to open. When you leave 24 hrs later you're still in the same surgery recovery room, it can be slightly upsetting. When you tell someone you're serving them champagne, and you give em near beer. read more

i believe i was basically pushed out within 5 minutes of meeting this " nurse that had a shift change at 3 or 4 o'clock in the morning due to no insurance by a nurse that didnt even care for me. after being told i would be admitted 4 times. my o2 sats continued to stay at 92 % the same thing i was being admitted for until it went to admin to be approved for admittance. i was completly out of it sleeping drooling because the duoneb was helping . i explained that duo neb is the only thing that helps why would they prescribe me something i already told them didnt help. then i called this am because i like most people didnt read the discharge papers was told to go back and be seen. not on your life.because obviously vallewise hospital didnt care about mine. i shouldve known when my mother was told she had bronchitis for 6 months.we took her to a different hospital they diagnosed her with medistinal cancer . a big ol tumor in the middle of her chest that leads to lung cancer. the only reason we didnt sue is because my mom was a kind hearted person that loved and trusted her doctor. we are merly a medical record number and a pay check. remember your oath to do no harm. thats why i left the medical business! thats exactly what this is. question everything if you have a gut feeling trust yourself before anyone else. oh yea hippa is to protect them not you do t sign it! read more

Valley Wise does not follow state law regarding contacting inpatients. they hire the lowest common denominator of people whom make zero effort to actually help those in their care. They create there policies that are not in the patients best interest. With few choices in the state, hard to go to other facilitates for our loved ones in need, so just be prepared to deal with room temperature IQ workers. maybe it's just weekends but patients are there 24/7 so they should in vest in teaching them better. choose a different facility if your given a choice. read more

I was finally released by this hospital at 1:30pm after being there from 3am due to high blood pressure and heart rate that was 'alarming' to some. Full disclosure, I broke a glass bowl and a picture frame whilst in a 'hoardy' family spat and cops were called. I told the cop I broke the picture of us and off to jail with me! Mind you these things were not thrown to harm but to prove hoarding is breaking our family to bits. Needless to say, my blood pressure was through the roof at the point that a cop is telling me to get out of the tub and speak with him outside. It only got worse when I was in a jail cell. So they took me to this hospital to make my vital signs lower to a healthier level for intake. Fancy cuffs on a hospital bed attached to a 47 yr old 5ft tall gal that broke glass on purpose. The nurses and the doctor alike looked at me with such distain that you'd think I must be a baby killer. They pumped me full of liquids and something to calm down. Still not sure what as they faxed the jail paperwork partially containing SOMEONE ELSE'S LOG PAGES, HIPAA violation!!!! Need the bathroom? they got a button for that....did not work for me though. After an hour wait, I had to ask the cop outside my door to let them know I was going to pee the bed if I did not get disconnected to get to the bathroom. Upon return, the doctor asked me when my last cycle was, I told him 3 weeks, so I am due. Next test he presses on my abdomen, and I wince and say ouch as he presses on my ovary that is swollen. He takes this as it must be something elevating my levels so I must get a CT scan. A butt load of tests later they say 'all negative, we just don't know why your levels will not come down.' For the tenth time I tell them; I am going to jail, that is why I cannot calm. Finally, after just watching tv and sitting still for hours, my levels started to decrease. It was rather telling how my levels would go up while they were standing there judging me. When the doctor on the next shift (better manners) released me, she said I would be discharged. This was at 9ish. 1:30pm rolls around and the resting bitch face of all bitch faces comes in and takes my vitals one final time and then proceeds to RIP out the IV tubing like one would rip a package of meat open. I could not help but yelp 'you're a brute!' Only then did she realize she is in a nurse uniform abusing power she should not have. I am disgusted with the stigma and the ignorant actions of this hospital staff. Micheal Campbell, I have all your medical info in my hand due to this place, but I will not tell, unlike the professionals at this hospital that are bound by the law but break them as they look down their nose at others. I would say "do better ' but that term is too overused and too good for them, they need to close. read more

The type of care is above all the office experience is amazing, friendly, smiling faces, and I love how they follow up a couple of days after read more

Imaging/ breast clinic what a horrible service My mom had a appointment for ultrasound, at 7:30 am she did a check in at 7:00am , she was the 1st person on line, but she has to wait to be called for 2 hrs!!!! Like really!!! Every single person after my mom was called except my mom, the lady at the desk was rude, her name is Nelly , im not recommend this place . read more

Valleywise Health - Emergency Rooms Near Me - Phoenix, Arizona

If I could give them no stars I would, worst staff EVER! Let me give you a list. they just sit there and talk. leaving you standing for 15 minutes. they have no ears all they like to say is "what? I can't Hear you" They won't come to your room if you had emergency they like to take there time. read more

One of the worst hospitals you can go to if you want your health concerns to be taken seriously. My father sat waiting for bloodwork to occur for 5 hours, they took someone else back with the same last name due to negligence and preformed blood work on them. My father after the 5 hours asked what had occurred asked what was happening since they did nothing to him, a doctor came and told us he had already told my dad he's fine, and that his kidney levels are fine and he could leave. Pure negligence, giving a diagnosis with no treatment, blood work, or testing. Then they have the audacity to give us attitude because my father could be dying and they do nothing. This hospital should be investigated by the better business bureau, and arizonas health department. read more

My mother went in for an infection that ended her life due to malpractice on behalf of the hospital staff, she was given medication for a medical condition she was NEVER diagnosis that caused her to go into two cardiac attack in the same day which caused her death at the end due to poor care on behalf of the hospital nurses, lack of food provided to her body, which weakens her immune system with so much medication given to her none stop over and over while their nurse manager and her coworkers were busy dancing goofy off on the hallway of ICU while my mother was getting multiple seizure after seizure and nothing was being done because of the lack of knowledge and staffing that can actually help my mother, it was clear that none of the nurses care about what was going on with my mother. She was just a number in their hospital, I strongly believe that their job is to just sedate their patients administer fentanyl which at the end of the day it does more damage from what I research and which at the end of the day killed my mother, they weren't concerned about saving her life but to keep her calm, and asleep 24/7 until her death which they achieved. Don't bring your love ones to this hospital, poor service on behalf of their nurses and doctors, and the hospital come back was always her medical record as an excuse why she wasn't going to walk away from the hospital, they didn't care to help my mom recover or to save my mother's life , they actually made all her other health issues get worse, at the end of the day the hospital cleans their hands with using her medical record as an excuse why she was a weak person unworthy of living, even though they didn't express it in words, but their actions were clear as water. I will never recommend this hospital to nobody so far the worst experience. read more

Unethical activity by the billing department here! I visited the ER in April 2023. I gave them my out of network insurance card, as I am from California and my health provider has no facilities in Arizona. I kept receiving bills in the mail from them, and I called both and them and my insurance company, and I was told to disregard the bills. Fast forward a few months, and they then threaten to send me to collections even after my insurance has contacted them about paying the bill, with both myself and my insurance on the phone with these people. They then told me they would call me back with the results of their "investigation", and never did. Now they have reported me to collections for a debt I do not owe. I will be getting attorneys to deal with this now. Beware of these scam artists, they want you to pay the bill rather then your insurance so they can upcharge you. read more

Cut my finger needed 2 stitches at this ghetto ER but before being treated I left because the wait was TOO LONG. An hour of waiting in pain at 10pm on a Wednesday. They didn't even care that I left. I then Went to dignity health in Tempe and they helped me in 15 mins...and I was treated way better. The Pandemic doesn't even give you the right to stop 1 visitor from coming in with the patient. Like they told a dad his kid can't be in here but at the other hospital they welcomed my girlfriend to come watch me get stitches. This place has bad service. They even asked a little girl about her rash on her private parts and torso OUT LOUD in the waiting area. Not right at all. read more

Valleywise Health - Waiting Area For The ER - Emergency Rooms Near Me - Phoenix, Arizona

My husband was in critical condition in the surgical ICU. I can't even begin to tell you how phenomenal the nurses were and the doctors. They took such good care of him and took the time to answer my many questions and calm my nerves. This staff is top notch! read more

i went in having a severe asthma attack and kept getting told to "calm down" I COULDNT BREATHE. anyways, i get in and they do my vitals and have me wait in the lobby (im still unable to breathe) and i wait for 2 HOURS and then i get called to do my vitals AGAIN???? after 2 hours and they let me know that ill be waiting in the lobby a bit longer. at this point my boyfriend and i had calmed me down. they are insanely useless and do not care whether it is a life or death situations. DO NOT GO HERE FOR ASTHMA. read more

i needed my gallbladder removed and they helped me out with all the paperwork and everything else. many thanks to Laura and the other ladies. read more

Absolutely the worst neurology department I have ever been to, and it's stops today. I had an appointment two weeks ago with Deanna Gem and someone was supposed to call me back regarding a MRI appointment. Nothing ! At the appointment with her I told her that prior to the appointment I called her office regarding my cluster headaches. I had called her office 3 times and left messages and requested an urgent callback. It took them 2 1/2 weeks to respond. If you can, still far away from Valley wise Neurology !!! read more

I feel completely taken advantage of. My daughter got a burn on her face that I was concerned about so I took her in. They never told me what the charges would be but basically a resident who knew less than the nurse looked at her and said put Aquaphor on her face and sent us home. The charge for that visit was $3,869! Disgusting read more

Took my mother to the ER because she's suffering pain and can barely eat any food. Just moved here from Chandler and this was our first hospital experience here in Phoenix. We come in to a waiting room where it's only 3 people so we're grateful we could probably get in sooner than we thought. It's so quiet and there's a desk of security guards and man and a woman. They look directly at us, no greeting, any hint of acknowledgement besides eye contact. Which was our first red flag because what hospital barely recognizes potential patients coming in? No guide or direction coming in either on if we need to check in or what. We sit for almost ten minutes waiting, when two people come in, one limping, and they are speaking with the people up at the desk. Confused, my mother goes to the desk asking do we check in here. The lady says something along the lines of do we need to see a doctor. My mother claims yes but didn't know if we checked in anywhere as no one spoke to her as she walked in. The lady claims they don't call people over or greet them as people just walk in, or they are visiting someone. Well my question is, how would you know if you don't ask? You're telling me you just sit up at the front desk for an EMERGENCY unit and don't say anything? The staff was so apathetic I think if a patient came in bleeding they wouldn't even ask if you needed to see someone. Anyways we push past that, we get in to the room with a nurse who barely introduce themselves just tells us what to do. Another female nurse comes in and barely acknowledges my mother, a patient, on the bed. No signs of empathy or communication strengths apparently. She puts something around my mothers arm not even telling her what it's for. The man put some clips on my moms body and once he's done he yanks it off her?? Once they done they usher her to go back to the waiting room with some sort of wrap around my moms arm. Why not just let her stay in the room im throughly confused. We go back and after waiting a few minutes we decided to go elsewhere where we would receive proper care and some type of empathy a hospital staff is supposed to have. My mom tells the front staff this and the nurse just throws his hands up in the air as if to say 'oh well'. I have NEVER in my life seen such apathetic nurses and staff. Please I advise anyone to NEVER come here, you can find better customer care and service at like a Walmart. Oh and the front staff lady name is Ellison, don't even know if that her name. Flat out rude to a patient. Will be contacting corporate! Copied this from google because it's a good advisement to stay away from here read more

All I can describe this place as a whole is sloppy. The care providers are great BUT it is poorly managed from the administration to the billing. Very unprofessional. Very unpleasant to work with as they seem to be unreasonably difficult to communicate with. Billing is coding things very improperly and they are taking advantage of people's pockets instead of billing t insurance properly. I have left and taken my business elsewhere. Do not go here unless you want to be treated like a cash cow. read more

Go ANYWHERE else!!!! Never been so disrespected by nurses; I left without treatment. Literally talking crap right in front of me about me, never been to a place to cruel and rude towards patients. Go out of your way to avoid this place like the plague !!!!! read more

If you don't want help for what you need and want to be used as a cash cow go here they are rude and just want your MONEY there chart site is useless. I'VE HAD BETTER CARE FROM WALGREENS care center. They have waisted 2 months of my life read more

I was sooooo helped by Dr Simms , Maria, and the rest of the staff today! I have lost so much faith in dentistry of late but today it was restored. Good job and thank you! read more

A big thank you to the staff at this hospital. My wife was originally treated here in December of 2021 and has been looked after by them through outpatient ever since. My wife had a bad experience via a previous doctor from a different center, so she was worried about going here but from the start the staff made her feel safe. The doctors have always been honest, which is a big difference from the previous doctor. They really put my wife's health first, kept her up to date all along. I could not thank them more. read more

For well over a year and a half, this location has been an insufferable nightmare when it comes to parking. The last three times I have been scheduled there I had to drive around what little parking they have for patients for 25-35 minutes, only to have to leave and cancel my appointment because there wasn't anywhere for me to get out of my vehicle. Medical offices book far more appointments than there are parking spots, leaving people to park blocks away and have to walk in the searing summer heat to get to a shuttle that only comes every 15 minutes. I will never again schedule anything at this location. read more

I came to the new location they opened up cause the other location was closed. I went in for my throat feeling like it was closing up. And I got into a room pretty quick but it took over a hour for me to even be seen/checked on after that. And it took a long time between visits. And they really didn't do anything for me. The other location was more quick and efficient than this new location. The staff was really rude too. If I could give this 0 stars I would. I waited over 3 hours just for a Benadryl and discharge paperwork. read more

Came in yesterday with some major concerns for my health. I had an amazing nurse named Angela. She was by far the best nurse Iv had so caring about her job and her patients I could have asked for anything more thank you so much for everything read more

On the surface of things The Hospital is beautiful and efficient, but if you are homeless like this lady I was in the emergency room with it is completely unprofessional as far as security goes. An old caucasian that was in the ER with me laid down on the couch and nothing was said, A young latino couple moved to one of the small couches where the young latino lady laid down and put her head on her husbands lap and nothing was said, but when a young homeless latino woman came in requesting medical help she laid down on one of the small couches this big African American security guard went over and told her to " sit the fuck up or get out of his ER." She asked why he was being an "asshole" to her and he cursed at her again. Another Big African American security guard came over and he also cursed at her. In my opinion security personal are supposed to be professional that means treating the patients of the hospital with as much dignity as possible. I understand they need to get forceful sometimes but cursing at patients that are there to get medical help is COMPLETELY unprofessional. So that is why I am saying that I think the security at ValleyWise Hospital on Roosevelt and 24 st is the bottom of the barrel. They are unprofessional, and bullies. My girlfriend is African American I am caucasian, the reason I'm telling you this is because when we went there she arrived at 10:30pm by ambulance when I arrived there later I sat down beside her wrapped my arm around her shoulders and from that time on for 7 hours I felt like I was being mad dogged by both African American security guards. Once again in my opinion I think this was because they don't care if we are happy together or not I think they only saw the color difference. This is also unprofessional for a security team that is there to protect the rights of its patients and the hospital staff. My girlfriend and I sat there for 7 hours while others were taken back to rooms and other waiting rooms, why is that? They said it was because they were full but when we finally gave up and went home they took another patient back that arrived an hour after my girlfriend did. I apologize but this makes me feel like we were discriminated against because of our color difference. I DO NOT RECOMEND VALLEY WISE HOSAPITAL TO ANYONE!!! read more

I've had 53 auguries. I'd say that makes me an expert on hospital care. Or in this case the high lack of any type of service. Once in with the dr. It was just a joke! I tried showing and telling her where it hurts I may as well said nothing! She completely ignored me never once even inspected the area I physically showed her. She literally looked at her assistant and told her to ask me if I wanted a bandaid on it !! On what ??whats wrong with me! I'm passing blood over here!!!idiots. The only time i saw the women behind the counter move was when the Indian women threaten to leave. Immediately all the ladies from behind the desk yelling at them to wait!! They ignored every patient in there so they could go beg for purses. Worst example of customer care that I've ever seen! They then just each sat and stroked their horse hair purses. They didn't give a shit about any patient in that place. At this point I was still miserable! They couldn't have cared less! These people get off on other peoples misery. I was minutes away from dying of a burst bladder. Their container holds 1L. I easily over flowed it by 300ml. Just set it there for them to do whatever with it. NOW, the guy after me had the right idea. He decided that seeing as the bowl was clean, but had no toilet paper! He figured out! Cover the outside of the bowl with shit! That's what he did! Looks like a big Hershey kiss! The smell was capable of homicide, that is a truth!! Oh. OH! Don't forget to order the Asian soup. You know the one. The that looks like it's covered in shit, so it would fit in with the rest of the place. STAY AWAY FROM THIS PLACE!! The same people handling the shit we're handling the food!would I recommend? HELL NO!! Would I revisit? Right gaffer Jesus did! And that's a lot to even think he'd visit. I wish I could find one good thing good, I guess the good news could be that with food like they have along with the horrible customer service, you'd be better off taking up a seat right along with the area in the canal and have some diaper soup along with a nice long king snake chopped up in a bowl! Yummy. Trust me,90% chance you get the worst meal you've ever had! STAY AWAY! THATS MY OPINION. Shared by everyone that was at my table!! PS. Get there early and you can watch them skin the snakes! read more

Yeah prepare to spend a complete shift with the team members before your seen by provider. It's literally the worst hospital to go to for emergency smh read more

Es el peor hospital ,viví la pesadilla más espantosa por la negligencia del personal, no tienen compasión ni empatía Monique la representante del "excelent service" es de lo peor no les importa la salud ni la vida de la gente solo sirven para cobrar cantidades ridículas por el pésimo servicio y las sucias instalaciones gente como ella no deberían trabajar aquí. Me hicieron un mal procedimiento he pasado sufriendo casi 3 meses . Negligentes irresponsables. read more

Emergency women are very rude when asking to see family that has been in car accident after not hearing anything for over an hour. This is on April 13th 2024 at 5pm. read more

Where do I begin with the frustration with this place??? I lived in Phx, AZ 8/2019 - 5/2020. During this time I visited this clinic to get some injections done for school immunizations. Staff was friendly everything went great. Until now September of 2020 I get 2 bills in the mail stating I am being sent to COLLECTIONS for a visit from FEBRUARY. I never ONCE received a phone call, voicemail, or letter until now stating my balance. The audacity of this facility to make 0 effort to contact a patient about a bill, instead just send it off to collections? Not only that, but they sent the bill to my previous address in California??? When they had my CURRENT Arizona address on file with my updated phone number. Absolutely ridiculous. As a current Medical Assistant who works at a family practice, we would NEVER not contact a patient to let them know of an outstanding balance. Not only that, but I had a previous visit with this clinic in Oct/2019 and got that bill in the mail and paid it right on time. What went wrong from that visit to February's? Extremely unprofessional and disappointing. I will say thank you to the billing department when I called them, they did not have answers for me on what happened, but they were happy to send me an itemized recipient & take my payment over the phone. They were very patient and helpful. (Even though I should have gotten notices in the mail in the first place) read more