Two Structures Homes has worked with Whitney and Citizens Bank in Edmond, Oklahoma, on financing…read moreseveral of our rental properties, and the experience has been outstanding every time. Whitney is an experienced, knowledgeable loan officer who provides excellent communication and guidance throughout the lending process. For anyone in Edmond or the Oklahoma City area looking for a trusted local bank, we highly recommend Whitney and Citizens Bank.

I really do love doing business with Citizens. As a residential real estate investor, I have…read morelimited resources. Citizens Bank of Edmond commercial lending department has been instrumental in helping me leverage my existing portfolio for capital on new projects. I've done business with several banks in the past, now I only work with Citizens. My commercial banker, Zach Painter, is always available to me, and has gone above and beyond the scope of his responsiblities to help me several times. He has come up with "out of the box" solutions that has saved me a lot of time and money. I do my personal banking there as well. Great Bank, Great People

This branch is not the quickest to resolve my issues, but also completes the objective and ensures…read moreI'm happy before I leave. My initial experience opening an auto loan at this location wasn't great-- I felt the "relationship banker" and I did not have a clear line of communication before I left. But in BOK's defense, I was under the weather and mental focus was at 70% capacity. While I'm still not 100% confident in my personal banker on the loan side, I am positive this branch will quickly and courteously answer any phone call or email in a timely manner. The lobby and exterior are always neat. My usual visits occur during lunch break, and staff is often low which creates waves of long lines (3+ people with 1 clerk). Try to visit before noon or after 1pm to decrease your chance of waiting.

I've banked at this branch for several years now and hold several personal and business accounts…read morehere. The branch Manager, Manisone Hubbard, has always gone out of her way to take a personal, yet professional approach to her clients and clearly instills those values in her employees. I would highly recommend Manisone and her branch to anyone looking for a bank where you'll be treated like more than just a number.

Josh at the Choctaw branch is a TOTAL ROCKSTAR!!! I won't go through the whole story, but I…read moreliterally spent the entire day trying to deal with a check deposit from another local bank. It began with a phone call with 2 supervisors, bank visit, they couldn't help me, sent me back to the Choctaw branch. Josh listened to me, fixed the problem, made the deposit and I was on my way. Promote JOSH!!! He fixed my problem that at least 4 supervisors and an MSI couldn't. He's the only one that listened! Thank you Josh!!!

Great service in the branch. Very knowledgeable. Thorough with information and follow thru.read more

Absolutely awful in every way. Numerous issues. Horrible customer service....stay away at all…read morecosts...as a businessman, I have dealt with probably over 30 banks and they are the worst that I can remember out of all of them.........Just horrid........

I have been with them since 2012. Over the years, have considered others, but given the kid-gloves,…read morepersonal care this bank continues to provide, which one does not find at the larger, colder, less personable banking institutions, I still find them to be the best value. Continue to recommend them to others.

I'd give no stars if that were an option!! Worst bank ever. Customer service is non-existent! No…read moredrive-thru, they NEVER answer their phone. I'm leaving for a local bank, A REAL BANK!! This one sux!

Employees are very professional. Although they do not harry, they work very carefully. The building…read moreis very nice. It is a small branch and not many customers there when I arrived. Employees are kind and I am properly greeted. I am very satisfied with their services.

Horrible Notary services. I went there to have documents notarized, and the notary asked us to…read morecross out the incorrect information instead of starting with a fresh form and now the form is null and void. What a waste of time. Do not have Erika do your financial papers if you are needing them done correctly and then she Notarized the form that was not acceptable. SMH.

The bankers here are so helpful and nice. I came in to close my account because Bank of America has…read moreno banking centers in Louisiana. They helped me to do it and were nice and helpful.

The worst experience I have ever had with a bank............horrible customer service.........and…read morejust multiple negative experiences over and over again........avoid at all costs

Some branches are better than others, thankfully. At this point I will never go back to the…read moreDanforth and Kelly location because the last two times I've gone, I was never greeted by anyone in the drive-through, pushed the call button multiple times and never got a response. After waiting several minutes to even be greeted, I left without getting my banking done. I'm not even going to list the problems with the app, but for my family, it's terrible.

Fantastic astute staff. Always helpful, especially since I'm in a wheelchair. Blessings to all! JEBread more

Tried to call for two hours and finally had to get in my car and DRIVE over!…read moreAlso, I'm being charged $25 per month just to have an account there!

Their ATM is never working. But they'll charge me fees for withdrawing cash from ATM's that do workread more

Very dissatisfied with their "quik" deposit. If I had known their version of quick is 8 days, I…read morewould have never opened any accounts here let alone deposited a check via mobile deposit. Never again. I certainly will not recommend them to anyone and am glad I didn't open a business checking account here. I will be looking elsewhere for that.