The worst experience I have ever had with a bank............horrible customer service.........and…read morejust multiple negative experiences over and over again........avoid at all costs

Some branches are better than others, thankfully. At this point I will never go back to the…read moreDanforth and Kelly location because the last two times I've gone, I was never greeted by anyone in the drive-through, pushed the call button multiple times and never got a response. After waiting several minutes to even be greeted, I left without getting my banking done. I'm not even going to list the problems with the app, but for my family, it's terrible.

First the sales team lies to me about a slightly used VW Tiguan I was interested in a little over a…read moreyear ago, back and forth pressuring me to buy a new one saying the slightly used one was no longer available. With my due diligence and gut feeling I found it was available at one of their other dealerships up the street, who worked with me nicely after I complained about what happened -- so I purchased the slightly newer one from them that was in fact available and had just been traded and listed on the BM site. I could go on about this time period but that's it in a nutshell. Both times I've had a Tiguan, once the warranty is up the service department at this location (with a different service manager each time period) will tell you everything that it needs and alarm you, and has recently recommended $6k worth of work on a cylinder issue they say -- with only 60k miles -- PLUS more work on top of that. I get a second opinion from a very reputable local mechanic and they scope it with a camera and try to find something (which I happen to stop by to check in and saw them doing this myself), turns out they don't find anything alarming and check it all out closely, but suggest I switch to 100% gas with no ethanol which could've been the reason for causing the white smoke issue from time to time at start up. This service dept also said I needed new spark plugs but they were in fact fine. They do send you a really nicely talked through video explaining everything it needs, but it definitely seems like a smooth talking sales tactic to trick you into thinking you need a bunch of service and maybe even put you in a panic. When I initially went into panic this time around I was curious what they would offer me for trade, $10k they said (on a 2022 with 60k miles), I go to Carmax the same week and they offer me $16k -- I can sell myself for around $20k if time permits. These guys come off cool and nice but seem all about pushing sales hard, whatever they have to do to manipulate you even if it's a slow process to get you there. I really wish I wasn't writing this, but I would want to know before going here and so I want others to be mindful. It is very disheartening and frustrating. If I have to go to a VW dealership again I will likely go back to Fowler in Norman where I bought my first Tiguan. I was trying to work with these guys local and closer to me. I would be mindful working with this group on any capacity after your car is out of warranty. I wish dealerships had some type of accountability or grading system to show for each locations service and/or disservice.

This dealership is under new management both in sales and service. Completely different vibe than…read morebefore. Customer service is the number 1 priority. Jose Santos the new service manager will make sure you get taken care of and on the sales side Bryan and Scott are managers not afraid to talk to customers. Go check them out

Josh made this the best car buying experience we've ever had. They have so many options to choose…read morefrom. Ask for Josh because he excels at his work she is very knowledgeable.

I worked with Tommy and Alex. Both men treated my wife and I with great respect. They were most…read morerespectful and very honest. Tommy knew that I planned to see Alex but stated that he would cover for Alex. Alex was there in the afternoon. One of the best experiences that I have ever had when buying a vehicle.

Buying car through carvana was the easiest car buying experience I have ever had and I am 76 years…read moreold. I went online and chose the type of cars. I wanted to look for and narrow it down to a Nissan rogue SV from the years 2022 to 2026. There there were so many wonderful choices with many different types of prices, shipping cost, and colors . What I liked the most in the beginning was that Carvana would send me messages and emails whenever the prices changed especially those that were reduced. I took my time and looked over many options and chose a 2025 rogue SV and I am totally happy with it. It looks absolutely brand new and when you're looking, Carvana has pictures of every aspect of every car. You will be able to see every dent and every stain so that you are not surprised by anything. My car was totaled and so I did not have a trade-in, but they offered very good prices if you wanted to have them buy your current car. I went through financing with Carvana and was approved within 15 minutes. It gave me the monthly cost and total pricing is no surprises. Everything was very easy and transparent. I had them deliver my car to my home and it was really a very nice accommodation. The Carvana truck pulled up unloaded my car. I signed the final paperwork I was handed by keys. You have seven days to decide if you want to make a change such as I totally different car. There is nothing that I found that would make it any easier to buy a car then want Carvana offers. If you want a good price and a good car I highly recommend you using Carvana.

I absolutely loved the whole process!! It was the easiest car purchase I've ever had!read more

Absolute most satisfying experience in car buying in a very long time. TJ Stock was our sales rep…read moreand we loved his humor and wit, yet above all else his professionalism. and auto knowledge. He listened to our needs, didn't try to upsell us on a larger vehicle, yet suggested the Luxury line that fit our needs perfectly. I would recommend the threesome Hyundai Musketeer staff that we worked with while purchasing our auto: TJ, George & Steve. I'm sure we will recommend them in the future to our friends.

Salesperson TJ treated us great. He was respectful and listened to our needs. The online price was…read moredifferent than the price the manager offered. But he honored the online price and even dealt a little more. The managers and TJ's honesty was the deciding factor in purchasing the vehicle.

Great customer service. Best part after maintenance you get a clean detailed washed car for free.read more

Jackie Cooper BMW 14145 N Broadway Ext, Edmond, OK 73013…read more I have owned multiple BMWs over the years, including a newer 2026 model, so this comes from someone very familiar with both the brand and the level of service that should come with it. The sales department is exceptional--professional, knowledgeable, respectful, and consistent with what you expect from a premium dealership. Every purchase experience has been smooth and well handled. The issue--and the reason for this review--is the phone and service intake process, which has needed improvement for years. When you call in for service, you follow the prompts, reach the initial intake person, and provide your name, vehicle, contact information, and a full explanation of the issue, expecting that information to be documented and passed along. This morning is a perfect example--after completing that initial intake call and being transferred to the second person, I was then transferred to a third person, if that is even a necessary step in this process. At each step, none of the information is relayed, and you end up repeating everything--name, vehicle, issue--over and over again. By the time you finally reach the service advisor, you've explained the same situation three separate times with zero continuity. From there, the process still isn't efficient, as the service advisor has to reach out to the parts department, and instead of getting immediate answers, you're told they'll follow up when they have time. The problem isn't any one person--it's the system. There's no smooth handoff, no internal communication, and no real respect for the customer's time, as every transfer resets the conversation completely. This has been happening for years, not just a one-time issue, which is why it stands out so much. The BMW product is excellent, and the sales side reflects that, but the service communication process does not. It feels like two completely different experiences: an outstanding sales operation on one side, and an after-sales experience--anything involving repairs or questions--that falls noticeably flat. If the communication between call intake, service, and parts were streamlined, this dealership would be operating at the level it should.