today was my daughter's very first visit here today , I could not be more pleased with time we had…read more. Her hygienist Jennifer was absolutely wonderful , extremely patient kind let my daughter know everything she was about to do let her touch and feel the tools , amazing . needless to say, my daughter went in a bit, skeptical, nervous and came out, saying she loved the dentist and is not afraid anymore !

We still drive all the way to Chicopee to go to this office. NO mother wants to see her child's…read moreteeth visibly decaying, and after bottle rot, I had to hear the final diagnosis (confirmed with 2 dentists) that he would need to have quite a bit of dental work done. While it is NOT the news I wanted to hear, I could not have asked for a better experience for my little boy! EVEN AFTER ALL THAT he still LOVES going to the dentist which says a lot for a little boy who was quite apprehensive about appointments. I owe it all to the care and attention @ Quinn Family.

I have been avoiding coming to the dentist for 20 years . The military forced me and glade it…read morehappened Because I Highly recommend this dentistry. Everyone is nice from the front desk to the doctor. Sorry I only remember Nadia " hygienist" who is the best person. She really does her job with passion and I feel she really cleaned my teeth. I am way more confident with my smile now. Thank you Nadia ! The Asian doctor was super nice and friendly as well along with all the helpers. If I wasn't going out of state I will continue to come to this dentistry.

Do yourself a favor and avoid!! Front desk is unorganized not to mention horrible at putting things…read morethrough to insurance properly. They can also be quick with an attitude. Always talk with insurance yourself, it's likely they miscoded your appointment and owe you a refund. There's a revolving door of hygienists. A couple appointments in a row they had issues with dental tools not working properly. They sent me on my way without main Dr check and just finished with hygienist. It's just a headache for mediocre care.

First time new patient coming to this dental practice. I cannot stress what an awesome experience…read moreit was. Our hygienist Tia was amazing and very comforting to a nervous 4 year old. The interior is amazing and in immaculate clean condition. Each room has a cool theme for the children. The waiting room has toys, and they even offer beverages for the adults while they wait. Dr. Joe was also amazing. They know right what to do and say to make the visit easy for the kids. Hands on techniques to let the kids experience different tools themselves before they are used on them. So glad we chose this dentist, and am looking forward to our next visit. Five Stars!

Dr Silverman was my dentist as a child, and is now my childrens dentist. He is the best there is…read moreand knows what he is doing. Unlike a lot of pediatric dentists, he will not claim your child has a cavity that they do not have. My daughter got her first cavity, it took him 5 minutes to fill it. No pain, no drama. He knows what he is doing and does it well. No sliver in these mouths. My kids have only ever seen him, going on 6 yrs now. Combined with my 15yrs as his patient, that is 21yrs of knowing this dentist. It will be a sad day when he finally retires. In my opinion, there is no one better to bring your kids to.

clean updated office really cater to their clientele which are children my two-year-old son Love's…read moregoing to the dentist especially to get his treat from the toy chest after his appointment

After dealing with the very RUDE, Aspen Dental Office on Boston Rd., Springfield, MA I'd finally…read morehad enough. My elderly mom just should never have been handled that way. The staff and the dentists are all about the money, and completely oblivious to the comfort of elderly patients. Now compare that to New England Dental Group on Cooley St. Springfield, MA. The staff is exceptionally caring and considerate. From the first phone call, throughout. I didn't have all her info, which I should, but didn't. They didn't get flustered with me. Eventually, mom found her cards. And they got everything all set up. You could not find a nicer dentist than Dr. Kashyap, aka, Dr. K. He is wonderful and explained everything, in better detail. He is very personable and attentive, my mother felt very reassured almost immediately. As It turns out mom can keep more of her teeth than we'd thought! "Thank you for finding this place. I like it so much better!" Me too, Mom, me too. Highly recommended. And even though there aren't many reviews here, I would add that several people we saw while there expressed how much they like the dentist and staff there. The office is clean and bright, with books and magazines. Appointments are made in a timely manner. And the tech staff are pleasant and very efficient! You won't regret choosing THIS place.

The dentists are highly qualified…read more The problem is the staff-from my first visit to when I received my deep cleaning--it took 2 and one half months; yes, 10 weeks before I received service. The first dentist said I would be contacted quickly for my deep cleaning.. I waited and waited no call. I started calling and was told I would get a call-NO CALL!!!! Then, I emailed -only email was the one they got from the insurance company. So, I called the insurance company--they did not put in a claim to the insurance company till 8 weeks after my first visit-TWO MONTHS. Then, I was told I was approved and no one called me, Then, I was super mad and called. Manager called me and said she told the insurance person at their office to call me-no one did. So, I get an appointment and was told 1 o'clock. I go to office and was informed I was late-appointment was 12-I said I was told 1. Woman at desk got rude; I got ruder. Then, another person came with an attitude-gave it back and yelled-2 1/2 months. Then, manager comes out with her phony calm attitude- I said I had every right to be angry- 2 1/2 months and both women prior to her were rude. So, dentist comes out and admits the office is not properly organized, they are just employees, etc. If you are an employee, that does not give you the right to do a job incompetently. and he says we serve 5000 a year-so, sorry what happened to you. Will I go again-NO-would I recommend--No. This office needs to have better follow-up procedures, to return calls as well as emails, and staff should learn not to be rude to clients and make a situation worse, In the future, when I need dental work, I will call the insurance company and ask for a list of dental offices.

The receptionists are awful and have rescheduled my appointment for a third time. Her reasoning was…read moredue to a "meeting". This is extremely unacceptable and very frustrating. I don't recommend this establishment as they are not reliable and not consistent. (New England Family Dentistry 2285 Northampton St Holyoke, MA 01040)

This establishment placed a crown improperly on my tooth (right front) when the tooth began…read moreunderneath the crown to turn gray during my cleanings I asked why is that tooth turning black and they said "oh that happens"... That tooth was decaying because it was improperly sealed, and I ended up with an enormous infection in my head for weeks and then when I went there to ask for help, they told me would be five weeks before I could get the tooth extracted... And of course admitted no wrongdoing telling me this happens all the time... Do not get extensive dental work done in this establishment ever ,even if you are standing in front of them in pain if your insurance isn't up to date they will not see you... It is a racket !!!!! Awful. An infection to this magnitude so close to my brain could've been catastrophic...NO

Dr.Betsy is the best! She makes you feel so comfortable and calm during your appointment! Would…read moreabsolutely recommend her to anyone who asked! Jill at the front desk is so accommodating and extremely friendly!

I fell and chipped both of my front teeth. They took me in right away even during the Coronavirus…read more One person only in the office at a time. Dr Cole and Tara were awesome. He bonded my teeth and you can't even tell I ever chipped them. I have been a patient for over 20 years and I plan on being a patient for another 20 years. I highly recommend them!

We have always been treated very well by the hygienists here; however, given the Doctor's recent…read morearrest, we will be looking for another dentist. Do your research.

Terrible Dentist did a rediculousamount of dental work on my…read morefive year old and won't let you go in the room wIth your child. They charge you for un necessary procedure and should be investigateed for fraud and abuse