Poor evaluation and lack of knowledge of area. Used poor comps and uploaded inaccurate data.

This year NOV 6th 2023 I was assigned to an appraiser his name is Hamid R Kashi approved by the bank EAST WEST Ref ID#5882012 .In one word this gentleman is UNQUALIFIED also Disgrace to the appraisal community from all sites. He didn't even had the courtesy to call back when i left him several messages on his cell number 310-420-2668 when I had questions on the file to be able to rebuttal accordingly I am Real estate agent and I am involved constantly as a buyers or sellers agent in this type of transactions over 10 years and I never seen anyone who appraises property in today's market is southern CA at $300/sq foot especially when the property is located at a high end HOA community in los angeles county .DON'T use VALUTRUST TRUST SOLUTIONS company ever for any type of appraisal services I suggest to you all based on my experience what a waist of a time and expense Now i have to spend out of pocket additional $1500 to do second appraisal to show this company how its done the right way . read more

Valutrust Solutions - VALUTRUST solutions Appraisal services by EAST WEST - Appraisal Services Near Me - Overland Park, Kansas

Very disappointed with the appraiser. Appraiser: James R Boneham Phone Number: 715-735-3221 Email: jrboneham@gmail.com Our property was under valued by 300K compared to a later appraisal!!!! How is that even possible?! We feel James should find a different profession. read more

They don't even respond to all the horrible reviews!!?? This company is extremely unprofessional and have no right deciding people's financial futures!! If Your in NYC and you get a guy named Elizera Cancel immediately!!! read more

Horrible company. They take no responsibility for bad appraisers they hire. Appraiser told me what my bedrooms were used for, used 35 year older houses and 1/2 the sq foot as comparison. read more

Very knowledgeable about Portland area and was spot on with the appraisal. Kenneth was on time as promised and was very respectful to us and the property. Appraisal was done during COVID times and he didn't forget his mask. He took just less than a day to prepare the report. Reasonably priced and I'd recommend Kenneth and Valutrust to anyone. read more

Very unprofessional and does not respond timely. I had very tight schedule to close on a home purchase, and they didn't give a rat's a$$. Additionally, I had misunderstood where all the smoke detectors had to be (actually does not seem to be a requirement, but a recommendation from state law perspective to have them in hallways as well), and so had to get a revisit, which costs an additional $175. I literally had to have 3 smoke detectors within a 5ft radius in 2 areas of the house (upstairs and downstairs).. this seemed ridiculous, but fine! I requested them to prioritize a reinspection and they basically started to ignore my calls to send someone out, even after the orders came through from the underwriter to do the final inspection. I took pictures of the updates, but they said they had to come back out, but won't call to schedule it, despite my numerous attempts to schedule. Use ANY OTHER company. If they are national, my experience is with the folks in Southern California/ Orange County area, but based on other folks reviews, the company as a whole does not seem to care much about their level of service. read more

Don't get how in one year with minor property improvements, the appraisal we received lost $20k in value from one done a year ago. Property values in the neighborhood have increased in the same time and another property e sold for the same amount that was smaller in both acreage and house size. No explanations and an unwillingess to reassess the value given. Wish I had looked at the reviews of this company before I agreed to have them appraise the property. read more

They appraised my property $25,000 below the value set by the county auditor. similar houses in my area are selling for $30 to $50,000 more than the county auditor is appraising them for. I found three comps within 1/4 miles of my house to support my position but the appraiser wasn't moved. Zillow value $295K, Homelight $278K appraised two years ago by a bank for $238K. Valutrust $215,000? Even the BBB says not to do business with them!!! WOW. Tell your lender not to do any business with this company read more

One of the worst experiences: - undervalued the property by at least $10,000 without any reason - during full coronavirus lockdown their inspector showed up 45 minutes early, not wearing a mask or shoe-coverings or gloves, and entered the house without any respect for the family with small children having breakfast - took 8 days to send a copy of the appraisal - more expensive than other companies in the area I would never, ever use again! read more

Stay far away from this company. We HAD to go with them from Umpqua bank for a construction loan . The appraiser we got was late in contacting me and when he did come out he severely low balled the price of the manufacturerd home we were going to order ( custom designed) on a permanent foundation approved by VA and FHA loans . He completely missed many important features in our home and the comps he gave us were for homes 20 plus years older with less features. He had to redo the appraisal 2 times and he admitted that he " screwed up " twice on an email . Offered to do it a third time. My husband and I were living in a ADU on my sons adjacent property for 5 soon to be 11 months because of the actions of the appraiser and the unwillingness for this company who contacted him for our bank to make sure that their contacted employee did his job. I am disabled so this situation put my health at risk . And this I told them in several emails and phone calls begging them to please consider my health situation and get this done faster than 3 months. We had to pay PMI we had to pay a higher interest rate . We redid our loan finally after we were moved in . I took him to the appraisal board , and due to the fact that in Oregon proceeding this they were very understaffed for 3 yrs , Finally after filing this in July 2017 , in October 2019 i was sent a letter and they got the appraiser on 7 USPAP charges. Read the BBB comments about this company and the comments here . This is a PATTERN this company has , which is fraudulent behavior. I wonder if this is what they tell appraisers that work for them ? Well then you got caught . Hopefully someone will start a class action against them . AVOID THEM OR PAY THE PRICE . read more

I had this company send over a guy on a refinance from another worthless company, Consumer Direct Mortage. I spent over $21k in upgrades yet this yahoo dropped my value $21k from another appraisal I had done the year before. I live in a booming area and could not understand how this happens. I got the feeling from the appraisal jerk he would come in low from his demeanor. I dropped both companies and a month later my appraisal came in $53k higher with a different company. DO NOT use this company! I will be posting this review everywhere I can. read more

Horrible! Our appraiser was Kento K Hirata. We had an appraisal done a year before for $450k and we attempted to refinanced this month and Valutrust appraised our home at $400k with all comps 6-12 months old, not to mention 3/5 of his comps were next to freeways or on a busy street while ours is on a cul-de-sac. We submitted a rebuttal with several comps within the last 2 months and they simply declined that they're opinion did not change. Wish i would have Googled this company and requested a different appraisal company after reading all the other yelp reviews and BBB reviews. read more

Do NOT use this company for an appraisal. Unprofessional and completely out of touch. Buyer be warned . $550 for a near no show ( I called them to remind of appt)..no comps within 5 miles of my house despite numerous sales read more

Horrible appraisal service. Don't walk away "Run" the appraisal came back and there were 3 rooms left out and a bathroom. That's quite a bit of value and square footage. The comparisons a block away had smaller lots than mine and smaller homes, yet 30-55 dollars higher per square foot??? This does not add up. You don't get any response at all from the office. I'm disputing the charges as the service was not correct and inferior for the bank appraisal figures. read more

They select incompetent appraisers. If your lending company chooses them change your lender.

I made the mistake of letting my lender select the appraiser. The appraiser came into my home, was in my house for approximately three minutes and was on a personal call the entire time. They used comps from a different school district despite comps being available in my neighborhood. My appraisal was $80k lower than an appraisal I received last year. read more

my question were do they get there appraisers. No knowledge on what a incomplete or unfinished room is or damaged. there lack of knowledge cost us all I can say. Do not use read more

The appraiser is nice enough, haven't received the appraisal yet, hoping for good work. However, we were charged $800, which I assumed was for the appraisal as well as other related financing costs. Just found out now, after the appraiser already visited, that the $800 was just for the appraisal, and I am confident that a very large chunk of that is going straight to valutrust. Seems like such an excessive cost. read more

when appraiser says they valued your home 7 years ago and doesn't really look at the property, says enough about the company

This company really sucks. They never picked up the phone, if they do, they just rudely hung up on you and talk like they're the god. Their current schedule is 3-4 weeks to book an appraisal, which is ridiculous. Excuse me, I am paying you a premium for the service? Unfortunately, my lender chooses them for the property valuation, I don't understand how they still exist for a business!!! read more

Horrible customer service. I contacted the customer service line to inquire about a payment we made for an appraisal that was not processed. I was seeking assistance to obtain documentation for my sister's estate accounting. The individual I spoke with belittled me and told me that what I was asking for didn't make sense and when I asked her to stop yelling at me eventually hung up. This seems like the opposite of customer service and Valutrust should be embarrassed to employ individuals of this caliber. read more

We tried to refinance, but can't now. Valutrust valued our home over 130K less than Zillow, and even 10K less than they did last year - for a $550 charge. I would never choose to use them on my own. read more

I was going to Refinance my current home and this company showed up. They under valued my home by more than $30,000. The house across the street closed at $335,000 and matches my house completely only to be told my house was appraised at $250,000, even with 32 solar panels. Don't go with this company and save your money and go with another company. read more

During refinancing was referred to them by the bank. Paid $445 for an appraisal. Two days later they sent a message that they needed to charge an additional $400 because prices had gone up. I didn't realy have a choice if I wanted to complete the refi. but is this even legal? "Thanks for the payment but we just doubled the price of your item: please pay again if you want to receive it?" read more

Bad or poor does not cover it here. Just terrible. I will say they were quick and professional with the appraisal. I am being generous when I say they undervalued the property by only $55-65K. The appraiser even openly indicated that they were unable to assign a value to new flooring, lighting, counter tops, cabinets, sinks, fixtures, hardware, appliances, AC and hot water heater. Therefore the appraisal was based on local comps with "admittedly" no updates or renovations since they were built. Mr Cooper selected this appraiser for a ReFi. Beware if you have them for your mortgage. read more

Their appraiser filed a report on my home that included the wrong number of bedrooms, and the wrong square footage, which both seem to be vital pieces of information. Shoddy. read more

Beware of this umbrella company, the appraisal side is hopeless. Took 7 weeks to find a guy to do my appraisal then had the nerve to charge me $1000! The home buying process has flipped to crookery, these guys are no different. read more

I wanted to commend the company on their customer service. We had an appraisal ordered on a new purchase, but we cancelled the purchase before it was completed. We then entered into another purchase agreement 12 days later. Due to an error, the original appraisal fee had not yet been refunded from the first appraisal, and because they didn't want to tie up more money on my end, they transferred the payment from the first order to the second manually. Honestly some of the nicest people I have ever dealt with and went out of their way to help me out. read more

This company works with Mr. Cooper. Read their reviews and the number one complaint, lowball appraisals by 10%. I tried a refinance with Mr. Cooper, guess what, low ball appraisal 10%. Had an appraisal done 6 months previous was 10% higher than Valuetrust. Do not use this company. Don't waste $500 on an inaccurate appraisal. read more

I rarely post negative reviews, but DO NOT allow this agency to come out to your house. Request a new appraisal. I would give them no stars if i could. My appraisal was 300k lower (50%) than my zillow estimate, 100k lower than the taxable value! My appraiser had the wrong purchase price in my appraisal. Used comps that were inaccurate and on the other side of the neighborhood. He didn't use any of the add-ons like new seawall (100k cost, pool with enclosure), he used the same low comp twice! When I asked them to reconsider any of the 20 other houses in the neighborhood that sold he refused and was extremely rude. Value Trust and Mr. Massey...call your lender and tell them to find someone else. read more

As with most of the reviews shown below, we had our home appraised a year before ValuTrust and the appraisal from ValuTrust was $15K less. Over the past 10 years we've had multiple appraisals and none of them dipped this low. The other appraisals by separate appraisal companies stayed within a certain range. The appraiser who came from ValuTrust was also demeaning as he left, saying, "It is what it is". As if he was preparing me for a horrible appraisal. I don't know where they get their training, but this is a very unprofessional and shady company. I wish I had done research before letting them handle my appraisal. read more

This company is simply a contractor that mortgage companies use to find appraisers in your area. All the bad reviews are from individual contractors and are not directly related to Valuetrust. Our appraisal agent was from a great small local company that gave a very fair appraisal, so take other reviews on specific people as a grain of salt read more

We are refinancing through Mr. Cooper. Have been very pleased with them in the past but we made payment for the appraisal and had to call THEM to get them to come out. Valuetrust sent out the appraiser and then the guy called my husband to ask him what he thought the property was worth. Valuetrust came back about 10,000 over what the tax appraisal is, which is always lowballed. Not happy at all since we have acreage which is hard to find in our area. Should have read reviews on this company before we used them. Needed to their previous appraisal company. This seriously hurts bottom dollars on financing. read more

These scumbags are the lowest of the low. If your mortgage company uses these PIECES OS ask to switch to another appraiser immediately.

While refinancing a property in Florida, the appraiser they sent valued my home $200,000 LESS than the appraiser I paid to come and appraise as I was freaking out. I spoke with their appraiser and he gave me the run around that he has done this for 30 years and he knows what he is doing. I said no way, my neighbor sold his house which is older for 200 a square foot and my house which is 2 years old and I've added an additional $75,000 to it since then is valued at $130 a square foot. He gave a lame excuse that bigger houses cannot sell for what little house do. WTF? I call Lender requesting to speak to this company as Valutrust has to APPROVE my other appraisal. NOTE I had an appraisal last year higher than the one given by their appraiser. They refused to accept it. read more

Trying to refinance mortgage through Mr. Cooper, they picked the appraisal company who appraised the house low. The appraiser Drew Craig was very rude and was out of the house in less then 10min just snapping random pictures. As with another reviewer he used comps in another area. Obviously these companies are in cahoots to scheme property owners. read more

Go elsewhere if you find out this company has been chosen for your appraisal. The appraiser took comps from other subdivisions that the properties are 30k to 50k less than mine. I contested there findings and they stayed firm. My lender ordered another appraisel (which they paid for) from another company (Solidify) upon which it came in 33k (10%) higher than Valutrust. read more

Appraiser claimed it was difficult to find comps on our house so his were mostly over a mile away. I easily found 25 that sold in the last 6 months that were all within a few blocks. The comp he referenced the most was in an area of town called Felony Flats for good (horrible) reasons. Our neighborhood is so different from FF. I could list so much more. Run from these guys. read more

I had Murray. He said my house was average but appraised at a below average price. Tried showing other comps but he would only raise appraisal 3k. What a joke. Sad that I had to pay for horrible service. DO NOT USE read more