Overall had a good experience. I had to go for a passport photo and they were able to help! It took…read morea little longer than anticipated but I think there was an issue with the camera that was resolved. The guy helping me made sure my photo met government guidelines for passport photos and was the correct size. I got the exact picture I needed for my new passport and was off. I noticed they do a whole variety of packaging and shipping options. Looks like a great place to bring care packages that are needing to be sent. Since I only used their passport photo services I can't speak to anything else, but if you are in the area and need a new photo I recommend going here!

I had to ship something oversea to Taiwan, the owner Rich was very helpful, he explained the…read moreoptions and helped me choose the best deal on shipping. He also helped me repackage my box to make sure it will arrive safely. The shop looks like a high class boutique, and everyone so helpful. Definitely will referral all my friends there.

Very friendly service and knowledgeable staff, very convenient location where you can be in and out…read moresuper quick!

Such fast and friendly service at this location! I came in and to drop off a return that was…read morerefused by a location nearby because the label did scan. I called first to ask of they could help me and they said to come on in. The person helping was not the person I was on the phone with, but got me in and out of there super fast. I felt welcomed and their willingness to assist. I can see why everyone else on the reviews feels the same way about the service here.

Amazing Customer Service every time I come into the store. Such a breath of relief to receive great…read morecustomer service consistently from each of their employees.

Theres a red headed guy here that was wearing a cowboy hat and he was incredibly helpful and…read moreprovided great customer service. The line was to the door and about to close whenever I got there, and an old woman was all too willing to completely occupy his time without paying attention to the clock or the long line of people behind him. He politely assured her he was working on her print job, but proceeded to knock out the entire row of customers behind her in less than 5 minutes. Very impressive. Wish I worked with more people like him where I'm at.

I have always raved about how convenient UPS stores to family and friends. However, I cannot that…read moreabout this particular store. I came into just to drop off a return was already label and ready to, per usual. Not only was the service slow to get to me in the first place, despite the store dead, the staff gave me false info and was extremely rude. The barcode that came as a return label wasn't scanning, so I asked if it could be manually entered, per usual when this happens (several other times). He stated that it is not possible and I would have to find some way to print out a good label before he can help me. I stated that it came already printed on an adhesive. Then he stated that there will be no way to send the package because a driver cannot pick up packages that can't be scan, and asked the person behind me if he could help them while I was mid sentence. I called to a nearby UPS location (Antioch) and asked if there was anyone that can help me. The gentleman on the phone said come on and they will manually enter it in for me. I went in and it was a different gentleman that helped me at the Antioch location than who answer the phone. I stated that the label on won't scan, and he said, "let me enter it manually." I was in and out of there in less than a minute. All and all, I would not be returning to this particular location based on my experience today. I'd rather save my time by going to the Antioch location that is only minutes away. Had I also seen the rating on both stores prior to going, it would have saved me the trip to this store.

This specific location always is personal and friendly. Packages always make it out same day as…read moretheir pickup is very late in the day. I always recommend this location to family and friends as the workers have come to know me on a face and name basis welcoming me with smiles all the time.

Unfriendly store. Walked in at 6:59 and "open" sign was on and was snapped at for being closed. The…read moreother store further south is much nicer store and more pleasant to deal with. I'll avoid this one going forward.

I rarely leave bad reviews, but I do so if an owner or manager of a business is intentionally being…read morerude / hostile, or if the experience is horrendous and said people don't try to fix it, and don't seem to care. - I have 30 years of customer service experience: retail, restaurant, grocery, and my own business. I've worked in almost every position from dishwasher to owner/manager. I'm literally a customer service expert. - I look grungy today (hat, hoodie, jeans and sneaks), because I'm mostly working from home & just running a few quick errands. I'm guessing that I was treated the way that I was, because I didn't look important enough to matter to the employee (who might have been the manager since his name tag looked different than the first employee's), but I didn't stick around long enough to find out. - If I have an Amazon return, I'll typically go to the Kohl's or one of the UPS stores near me in Olathe (where they are super friendly and helpful). The few times I've used UPS, I've printed off my own label and attached it, as the instructions say, so I have zero experience as to what to expect if I ask them to print it off for me. Actual experience: I left my house with something I needed to return to Amazon, before I had actually done the return online. I was in South OP / Leawood area, and since the Amazon choices included UPS, it said $0, and there was one right around the corner, I chose that. I went into the UPS Store off 135th & Metcalf, and told the first employee that I had an Amazon return, and that I didn't have a copy of the return label, and asked if I could email it and they'd be able to quickly print it off for me. He said, "Sure. Send it to this address", pointed to a label, and didn't say a word about it costing $. The other employee goes to a PC and asks if it's my name, and then says, "Your print is coming out right behind you". I was surprised that it was coming out of a huge printer behind me in the store, as I don't use UPS for anything other than shipping. I put the piece of paper down on top of the box I brought in, said thank you, and started to walk away. He said, "That'll be $1..." (whatever change, I didn't hear because he said it quietly and I was already 10' away). I turned back and asked, "I'm sorry, what"? He then repeated the price, and said, "You have to pay for prints". I then started to try to have a conversation with him, but he immediately began interrupting me and talking over me. My sentences below are what I was trying to say, but each time he cut me off after only 3-4 words. - Me: "I didn't know you were going to charge to print off the Amazon label, as it says free on Amazon". - Him: "We are a printing store, we charge for prints". - Me: "I'm not doing a printing order, I just asked him if he could print the label off for me, and he said yes and didn't say anything about $". - Him: "If you don't want to pay for prints, you shouldn't come to a printing store and ask for prints". - Me: "I didn't. I'm not "here for prints", I'm returning this. I usually return at Kohls and..." - Him: "We are not Kohls, they are a retail store. We are UPS, we are a printing store". - Me: "Can you please stop interrupting me..." - Him: keeps interrupting and starts rambling on about various "printing store" things. - Me: "Can you please stop talking over me. I'm trying to have a conversation with you". - He just keeps on going and starts talking louder so I can't be heard. - Me: "never mind, this is ridiculous", and I pick up my box and started walking out. From 10' behind me, as I'm already by the door, he says, "If you don't want to pay, you can get out"! The hostility and rudeness was beyond what I've experienced in a long time. I don't know if he was having a bad day, if someone else had been rude to him so he was taking it out on me, if he's annoyed with being an Amazon return location and chose to take it out on me, or what. But, you don't ever treat people that way for no reason, especially if you are in a customer service position. I will definitely not use that location again!

I went into the store and was not sure if they were open or not because they had no sign on the…read moreoutside of the store. Went inside asked if they were open because I didn't see a sign and the attendant said very rudely and sarcastically. "I'm well aware of that" regarding the sign. I left upon the rude treatment and taking my business elsewhere. you don't just get to treat people like shit and think that there will not be consequences.

There was a long line when I arrived and only one person working. I simply need to drop off an…read moreAmazon return and it is taking forever. There needs to be more than one employee working at this time.

One of the best USPS locations I've ever been to. While the building is old and nothing fancy, the…read morelines are always short and the workers are so kind and helpful. We have a PO Box there, so we frequent this location for mail, packages, and other things. It's always a pleasure at this location.

My first time at the postal office recently moved and had to change my address. There were two…read morepeople at the counter, a lady on my right and a gentleman on the left. The lady seemed very sweet and was taking care of someone but the gentleman on the left was extremely rude to a customer and yelling in her face over mailing a slip of paper that she couldn't figure out how to do. He was being very aggressive turning red and even yanked the piece of paper from her.. I felt like I was on an episode of what would you do? The girl never once raised her voice and you could tell she was a pretty shy person who felt bad and even apologized multiple times for "being an inconvenience". The worker on my right and the person she was helping kept looking over and so did I. Everyone felt extremely uncomfortable. I don't know what his name was but somebody needs to talk to this grown man about his temper. I ended up checking on the girl after he helped me out and she seemed pretty sad. I'm only 19 years old and even I know this is not how you treat a customer. I hope this never happens again. I came in a little after 11:30 am on April 17, 2025