Had some tire and alignment issues on 2024 Subaru Outback...Took car to Point S (Bend-North) and…read morereceived excellent service at a great price. I live in Culver, so its quite a drive but the professionalism is a HUGE plus in my book...I have found my NEW "Go To" tire shop...Plus, will no doubt have additional work performed by these folks...Gr8 Job Guys...

Just want to make sure the owner of the Point S in La Pine , Oregon gets this. I trade with the one…read morein Longview, Wa and always have great service. I had to put tire on my Dodge Ram and was staying at the Moose lodge in La Pine, right across the street from the Gills Point S took it there to have it aligned. It was wondering a little so I told Evan. He explained that if they found something it would have to be fixed prior to the alignment. Which I know. They found needing immediate attention needed. Tiered drag link, tiered pitman arm, Alignment. Also Ball joints. And rear shocks. I was willing and wanted it fixed before I left the following Monday. Told them I was free Thursday morning or all day Friday. It was the first of the week. Tristen said he would get back to me. That was Monday morning Tuesday I called him because I haven't herded anything. He said he was waiting on the parts house to get back to him. Never heard another word from this shop. I hate Schwab but from now on I will trade with them when in that area. They have lossed my trust. I spend a lot of time over there. I know I will not recommend that shop. I know Gills also has the same name on one in Bend. Just wanted the owner of both to know the one in La Pine just lost my business and anyone I know in the area will be informed.

Great experience at CAR KARE in Bend, Oregon. (December, 2025)…read more My 2013 Honda CRV needed a new serpentine belt & tensioner. CAR KARE saved me over $400 compared to the Bend Honda dealership's quote! Russ and Austin were fantastic--providing clear explanations and updates throughout the process. Their truly transparent, professional, and honest service earned them a loyal customer.

Great service and always honest and up front with the customer. Clear communication and no hidden…read moreagenda or up-selling. We have 4 cars and we only bring them to Car Kare.

They charge over $400 to troubleshoot both of my rear doors & replace 2 rear light bulbs…read more They gave me the quote to repair the doors in the afternoon, I declined. Stating that I'd pick up the vehicle at 5pm. The only time I could get a ride. It was dark when I got the vehicle just as they closed. When I arrived home I discovered that both back doors were disassembled with parts covering the floor (see photos). They were closed for the weekend so I had to rent a vehicle for my family as my van was now only a 2 seater. And I'd be without the vehicle again to get the door reassembled. They reimbursed me $39 for my inconvenience (their stated cost to put the doors back together). Months later I was shown (see photos) that they reversed the wiring for the brake light & turn signal. All this time I had only one brake light and no right turn signal thanks to their 'repair'. Two trips to new mechanic required to get it in working order .

If you happen to have to go here because shops are busy, get everything in writing immediately…read more They tote "family" business. it's a smile and wink in the beginning but that is not what happens. awful experience leaving me with a headlamp that was already to be Installed and I've been waiting so I can travel to cancer treatment. said I hung up on her.... I was at the oncologist awful awful experience

We have run a fair bit of business through here the last few years, but we won't return as trust…read moreand confidence has been entirely eroded. We brought in our vehicle for some codes and were looking for guidance and then subsequent repairs. After the oil filter was pulled, we were told we needed a new engine - to the tune of 18,000! The shop told us the filter was completely full of metal contaminant and there was nothing further to inspect. This made little to no sense as we had no loss of power, no ticking, knocking or other signs of engine trouble. Completely confused and at a loss, we opted to pick up our vehicle and obtain a second opinion at an alternate shop. That next shop proceeded to pull the oil filter and while some contaminant was noticed, there was zero evidence of any metal contamination. They pulled the filter apart, searched it, ran a magnet and could definitively confirm there was no metal present. The shop was able to uncover the oil pump solenoid was not functioning properly due to a blocked screen. We replaced the oil pump assembly, and it is running perfectly without further incident. It seems as though the technician cut many corners by not proceeding to review the oil filter to confirm what the contaminant was. Had we blindly listened to Wade Bryant, we might have unnecessarily spent a small fortune on a new engine that was absolutely not needed!

I was quoted about $1,000 to repair a P0496 ("EVAP Flow During a Non-Purge Condition") code. The…read moreprice seemed high, and I was told Ford/Lincoln no longer sells the individual purge valve, so the entire assembly would need to be replaced. When I asked for the part number after being told the assembly cost around $700, I was told they couldn't provide it or couldn't see it in their system. From my understanding, many modern repair systems (such as AllData, Mitchell1, and Shop-Ware) typically display the manufacturer part number alongside pricing, so I found that explanation confusing and it made it difficult for me to verify the quoted part and compare prices elsewhere.

I DO NOT TRUST THIS MECHANIC…read more Darryl Henry had my vehicle for nearly four months and failed to deliver on the job I paid him for. I brought it to him in August 2024 with one simple request: fix the check engine light and make the car roadworthy so I could sell it. Instead, I spent over $2,100 on unnecessary repairs, endured months of delays, and was left in the exact same place I started--with a still-broken vehicle. Darryl repeatedly assured me that the repairs he recommended would resolve the issues, but every time I got the car back, the check engine light came right back on. He charged me for additional fixes that didn't need to be made and ultimately failed to complete the original repair I requested. Despite knowing I was on a tight timeline, he made no effort to expedite the process, leaving me to chase him constantly for updates while enduring incredible inconvenience and frustration. In the end, I was left with nothing but wasted time and money. Darryl's lack of follow-through, honesty, and professionalism caused me months of stress, and I've completely lost trust in him. I do not trust this mechanic, and I have no respect for his integrity. If you're looking for a mechanic who is honest and reliable, look elsewhere. Darryl Henry made big promises but left me with nothing but financial loss, wasted time, and a still-broken car. Save yourself the frustration--DO NOT TRUST THIS MECHANIC.

DO NOT GO HERE I was…read morecharged 2,000 by Darrel and he put all old parts in my car and left broken ones in as well. Save your time and money and go elsewhere.

Best auto repair service ever! Quality service for sure!!…read moreI will be coming back for any auto issues.

The quality of my two services has been knowledgeable,efficient and timely. They are polite and…read moreconsiderate!

Very nice people/owners. Nice clean shop with expert mechanics…read more Our son had to have a new engine put in his car and they did a great job. Would recommend .

With a car packed for the Oregon Coast and already six hours into the trip, four people and two…read moredogs, we were in desperate need of a mechanic. The folks at Auto Clinic of Bend said to bring the car over and that they would do their best to get it fixed. They picked up the parts, did the repairs, and stayed an hour past their closing time to ensure we could continue on to our vacation. Highly recommend!

I've been a customer for a while now, and the staff are consistently nice and attentive to me!…read moreSteve & Jarred are amazing and all the guys there are trustworthy and kind human beings. I trust them w my car's needs more than I do with my dealership I purchased my car from. Keep up the great work guys! My daughter brings her car to you now!

I hate to write a bad review for a local business, but here we go…read more.... OUR ENGINE WAS OVER-FLOODED WITH 6 QUARTS OF OIL My fiancé and I have been coming here for years without issue. I got my oil changed here in late May. In July, my check engine light came on that I had low oil levels. The crush washer on the drain plug was not replaced and caused an oil leak. Ok. Took it back to them and they addressed the problem and gave me a free car wash since my car was covered in oil. That same day, we noticed my skid plate oil drain cover was broken and flapping off ): For reference, I have had my new 2024 vehicle for 2.5 years and it has less than 20k miles, so it just simply is not being used enough to get this kind of damage. In fact, the last time I got my oil changed they told me the undercarriage was in great condition! After that, we decided to stay away from this establishment. My fiancé took his car in elsewhere to get his oil changed after his last one at Bend Express Lube in May. Turns out.... The engine had SIX EXTRA QUARTS OF OIL IN IT. That's a total of 12.5 quarts when it calls for 7!!!!!!!!!!! They had to vacuum the oil out to determine the total quantity that was overfilled!!!!!!! The vehicle was driven for 5,000 miles like that, on a low mileage truck!!!!!!!!!! I think we would remember if we purchased oil and added it willy nilly to a fairly new vehicle (we didn't do this)! Wouldn't recommend this place to my worst enemy. I hope my review saves at least one engine.