They did excellent work, but I am stuck with a gift certificate for a business that is no longer…read moreopen.

They were great to work with. Thank you for helping making our family vacation successful.read more

Their customer service skills mind you I have pretty much always went to Effingham Walmart for all…read moremy oil changes and tires etc and I have never had a problem yeah I've had to wait a while before but that's what happens when you don't have an appointment which is what happened today I had a tire blowout on me and I have to work in Effingham I now have a donut on my car and I was just simply asking if I could drop the tire off with them and then before they close I will come back and pick it up and hopefully they will have had time to get to it during their day in between their appointments and the gentleman working behind the counter treated me like I was an idiot he I think four times told me yeah ma'am and appointments will be before you I understand that I ended up walking out I have never done that before I'm almost embarrassed because I was furious but whatever I will never go there again for another oil change or tire or anything!

I was racially profiled by the manager I come In and pay my bill with an employee at the desk as I…read morewas leaving to my truck the manager come to my truck and demanded that I show him receipts when he didn't help me and after his staff informed him that I was done and pay ‍

Trucks literally lined up around the building and they have 3 employees in the entire building…read more Been here 3 hours. Been in the bay 1 hour 15 minutes and they just raised the hood. I'm trying to be optimistic so I'm calling that progress. Be prepared for a very, very, very LOOOOONG wait.

Gregg has been taking care of my sister's car for quite some time now and is very thorough, fair,…read morehelpful and considerate. He has gone "above and beyond" to help my sister during a recent situation and our family appreciates his help! Please, do not hesitate to use Ritter's Auto shop for your auto maintenance - they are outstanding!

This place was an oasis in a desert! They were the nicest people I've ever had to deal with in a…read morecrisis!! They not only took care of my daughters vehicle, which was mine btw, they drove them 37 miles to rent a car so they could continue on there journey to my father's memorial in Arkansas. They were very thorough and did a great job replacing my rim and helping my daughters when I was not able to. I would recommend them to everyone who needs somebody that they can trust! Greg treated my girls like they were family!!!

PLEASE BEAWARE OF THIS MECHANICS SHOP!!! I would NEVER take my vehicle to this place again!!! My…read morehusband took his vehicle there because it was missing and the check engine light on. It was brought back in worse condition than we took it. First, the replaced #4 injector and #4 sparkplugs were never even plugged in. A bolt was broken off on another piece and the check engine light was still on. WE found those problems ourselves and fixed them, but it still had a very bad miss in it and the motor was shaking and it was backfiring through the intake. I contacted Mr. Webster. He was very nice and he said it would be taken care of on Monday. So, they came and got it on Monday and Alex told us that 2 of their other mechanics looked at it and the rings were probably stuck. I was very upset but still wanted to be fair. I was willing to pay for some of the bill but felt we were owed a partial refund. In all fairness, they agreed and gave us a partial refund. So the truck was returned with them telling us we would need to replace the motor. We looked into replacement motors and the ONLY reason we didn't purchase it was because my son couldn't go get it for us this weekend. My brother then said he would look at it. Thank God he did because it wasn't the motor at all!!! Within 15 minutes he found the problem. The exact same #4 sparkplug they replaced had the white plastic busted off and the #4 sparkplug wire had a large crack in it. I'm furious! Alex assured me 2 mechanics checked the work of the first mechanic and found nothing wrong, except the rings were probably stuck. Neither of them could have even looked or they would have found the problem!!! This just about cost us SEVERAL thousand dollars and it wasn't even the motor. I wouldn't believe anything they tell you. Better watch them or you may be spending tons of money that is not at all necessary. All I know is that there are at least 3 of their mechanics that I wouldn't let touch anything of ours EVER!!!

I recently moved into the Effingham area and was seeking a trustworthy auto shop to service our…read morefamily vehicles. A coworker of mine suggested Webster Tire and Auto and mentioned their loyalty program. As my car was in dire need of an oil change, along with getting a new battery, I figured this was as good a time as any to swing by Webster. I went into the service center and met up with Don who was very friendly and provided a good overview of the loyalty program. With the loyalty program, which costs $100, you get five oil changes AND, get this, they will come by your home or work and pick up your vehicle (although I'm sure there is some distance limitation). So I made an appointment with Don and a few days later, while my car was parked at work, they came by, picked up my car and brought it in for service. They texted me a summary of the initial inspection which I thought was really cool. After all the work was completed, they returned my freshly washed car back to work and called me to close out the bill. What service ! I'm a sold loyalty customer and will be signing up the other two cars ! Thanks Don & Webster Tire & Auto !

I was fishing at Newton lake. On the way home got gas with water in it and truck stopped running…read more Had truck and boat towed to Effingham auto. It was Saturday and the shop was about an hour from closing. Marlin and Kevin and team got right on my vehicle and stayed after noon closing and got me back on the road. They are the shining star of professionals. They saved my geat fishing trip. Todd B

We were traveling home from MO, our rear breaks needed to be replaced. We called first thing on…read moreSaturday morning, and we were able to get right in. Service was fast and very reasonable. Staff and owner were very friendly and knowledgeable. I would highly recommend them.