Fastest oil change I've ever had, friendly, the price was right, checkout was easy and quick, and…read morethey didn't try to upsell me anything. I'll go back again.

I went to Royal Lube for both oil change and state inspection. Interactions were clear and…read moreconcise. The cost was less than I expected. I appreciated how quickly they were able to accomplish the tasks.

I pulled into the parking lot and was immediately greeted by TJ before I could even open up the…read moremenu for services on my phone, and he was kind enough to tell me the price, and told me he even had a coupon he could apply for the services, throughout the entire service each person we encountered was kind, and informative, helpful, showed me the filters etc, but I didn't feel like they were pushing unnecessary up charges. Over all TJ was the highlight of this visit! Thanks so much, we will return and recommend!

Incredible service. They were so helpful. I'm not terribly car savvy but they explained everything…read moreand were incredibly helpful. My car battery also died while I was there and they stepped up to help me out in every way they could. Really went above and beyond with the service. Can't recommend this place or these guys enough.

Complete Fail!!  Valvoline, specifically the one at 2417 S Broadway Ave, Tyler TX, is horrible!  I…read moretook my car in for an oil change and the tech suggested it was time to do a radiator fluid flush.  I agreed and had them perform the extra service.  I did not even make it a half block from valvoline before my car started coding, warning engine temp too high; stop at a safe place.  Immediately I turned around and drove back to valvoline, where they had me wait for another 30-40 minutes for the car to cool down.  When asked, the technician said he did not know why the car was coding but that his manager advised for me to drive the car around for the rest of the afternoon and see if the error message resolved itself and to report back the next day.  I knew better than to "drive my car around" and went straight home. Next morning I called Toyota and asked their advice, which I ended up taking it to them.  At the same time I put in a claim with Valvoline. David, manager of the store -- who refuses to give his last name -- said he himself needed to perform an investigation on my car, and I told him it was at physically located at Toyota; he could go there if he needed.  The technician at Toyota is initially reporting that it could be the thermostat; they've ordered a replacement which may take a few days.  Further testing cannot be conducted until the thermostat is replaced as testing w/o thermostat may cause further damage.   The car is still at Toyota, still in the process of being "fixed."  Technician says thermostat damage is consistent w/t machines used at valvoline but can't be 100 percent certain; further investigation needs to occur.   Okay so far.  BUT now Valvoline has called to tell me they've denied my claim; case closed.  I requested they keep the claim open until we know more information, to which I was told, basically, no, we've denied the claim.    I will follow up on this if Toyota or I believe Valvoline is at fault -- which currently I 100 percent do.  In the meantime please share this story and give David a call at 903-592-5695 and request that they please open this claim back up, p&ty!!

They did a radiator flush and apparently froze up the thermostat. Instead of repairing their…read moremistake they told my wife to just drive the car even though the overheating warning light was on. Luckily my wife called me and we got it to a dealership right away. They now claim no responsibility and wouldn't give us the money back for the crappy service. If my wife hadn't called me their recommendation to keep driving would've seized the engine. Also the manager there is a p o s.

Quick, friendly, and easy 15 minutes plus I got to stay in my car. Thomas, Anthony, and Dallas did…read morean amazing job on my oil change. They checked so many other things as well. Valvoline is always my go to and they always have different coupons online. They also gave me one when I went. I made the mistake of going elsewhere first and they tried charging me three times what Valvoline charged me. Valvoline not only has great prices but their customer service has never failed me. I've been to a few different locations in different cities and it has stayed consistent in my experience.

Hassle-free experience…read more They were quick, polite, knowledgeable, professional and helpful. I hate getting oil changes. It's such a waste of time. These guys made that dreaded task suck much less!

Check engine light on my Toyota came on, and I went with Christian Brothers because they could…read morepencil me in earlier than a well-regarded local competitor. By that afternoon they had diagnosed the issue with my car. Over the phone, they sent photos of the issue, and provided me with the fault codes they found, so I could look them up myself. This really inspired both confidence and trust, particularly because this was my first time here. It took forever to get the component I needed, but I do not fault the business for this, it is simply a reality of the parts shortage happening today. That was further evidenced by the business' parking lot being full of parked cars. I suspect more than a few were waiting on parts back order. I was able to pay the invoice from my phone, a big relief considering that I am away for weeks at a time. My car is now safe and sound in my garage, and works just fine. I believe I got an honest price for the services, the work was good, and most of all the process was transparent all the way through.

https://youtu.be/KSXdwWeHJxU as (EVIDENCE)…read more FORMAL COMPLAINT AND COMPLETE ACCOUNT OF EVENTS Christian Brothers Automotive - Tyler, Texas ## CORPORATE PROMISE VS LOCAL EXPERIENCE Christian Brothers Automotive promotes a customer experience called "The Nice Difference," implying professionalism, communication, transparency, and respect. This location is independently owned and operated, meaning the responsibility to deliver that standard falls on local management. What I experienced was the opposite. --- ## ENTRY AND INITIAL INTERACTION Upon entering the Tyler location, I was not acknowledged. There was no greeting, no indication that assistance would be provided, and no basic customer engagement. I had to initiate interaction myself to be acknowledged. Phoebe, the service writer, eventually engaged and stated that I would receive updates throughout the process, including: * Text messages * Emails * Photos documenting the work This communication was never delivered. --- ## COMMUNICATION FAILURE The promised updates did not occur. What I did receive was not a valid diagnostic explanation. The communication provided: * Contained no clear diagnostic breakdown * Redirected me to call the shop * Displayed an estimate marked as "authorized," which I did not approve At this point, I had not paid for any services because I had not retrieved the vehicle and required clarification before proceeding. --- ## DIAGNOSTIC CONCERNS I asked a direct and reasonable question: "What exactly was completed during the $160 diagnostic?" I was told that multiple hours had been spent and that additional time would be required, potentially increasing the diagnostic cost to a much higher amount. I then asked why a scan tool or diagnostic computer was not used first to narrow down the issue before moving into a wiring-based diagnostic process. This is standard practice in modern diagnostics: * OBD2 scan tools * Live data monitoring * Fault code analysis * Circuit isolation prior to invasive work These questions were not answered clearly. The responses were vague, dismissive, and did not provide a technical explanation of what was actually performed. --- ## ESCALATION WITHOUT TRANSPARENCY Instead of addressing my questions or connecting me to the technician working on the vehicle, I was: * Placed on hold * Transferred to the service manager (Ryan) I was not informed this would be an escalation, nor was the situation clearly communicated to me prior to the transfer. --- ## PHONE INTERACTION - INTERRUPTION AND TONE When Ryan joined the call: * He did not establish context * He did not acknowledge the situation * He immediately adopted a condescending tone From the beginning of the call, I was repeatedly interrupted and not allowed to complete my explanations. --- ## STRUCTURED TRANSCRIPT EXCERPTS (WITH INTERRUPTION IDENTIFICATION) Speaker Key: YOU = Customer RYAN = Service Manager --- INTERRUPTION #1 YOU: "She didn't even try to--" RYAN: "So either you let me explain it to you or you can voluntarily come get your vehicle." --- INTERRUPTION #2 YOU: "She didn't even try to explain it to me, sir. She did not--" RYAN: "She has tried multiple times." --- INTERRUPTION #3 YOU: "You didn't even give me a chance to explain--" RYAN: "You have not given her the chance to explain, sir." --- INTERRUPTION #4 YOU: "I'm trying to talk to you, so don't interrupt me--" RYAN: "If you want me to treat you the same, you need to not interrupt me as well." --- INTERRUPTION #5 YOU: "Okay, so what I was trying to explain to you--" RYAN: "This conversation is over." --- INTERRUPTION #6 YOU: "You didn't even give me a chance to explain at all--" RYAN: "And how many chances have you given me and my advisor--" --- INTERRUPTION #7 YOU: "Well then we will go ahead and address that she never gave me the chance--" RYAN: "Once again--" --- INTERRUPTION #8 YOU: "And you yourself keep interrupting me like you're doing right now--" RYAN: "And you're not interrupting, sir?" --- INTERRUPTION #9 YOU: "If you would be quiet for a minute--" RYAN: "No sir." --- INTERRUPTION #10 YOU: "If you would be quiet for a minute you would be able to allow me to explain--" RYAN: "No sir." --- INTERRUPTION #11 YOU: "See you're interrupting me again--" RYAN: "I'm officially ending this conversation." --- ## INTERRUPTION SUMMARY Based on the transcript provided: * You were interrupted at least 11 times * Each interruption occurred while attempting to: * Explain lack of communication * Clarify unauthorized estimate * Understand diagnostic process At no point was a full explanation allowed to be completed. --- ## CONVERSATION TERMINATION Instead of resolving the issue: * The conversation was shut down * I was told to retrieve my vehicle * No clarification was provided --- ## REFUSAL TO ESCALATE I requested to speak with the owner. * I was told the owner was present * I was denied the opportunity to speak with him ---

They will say they've checked your car but they really didn't…read more They will say they rotate your tires But they really won't They will keep your car all day But won't provide a call Back or a solution until I finally got someone to answer me after calling 3 times within 10 minutes Horrible service worse mechanics won't be back

I rent from enterprise frequently and sometimes put a lot of miles on my rentals. Firestone in…read moreTyler handles all of their maintenance and they have always taken good care of me

I went with my boyfriend to get an oil change for his car. This is my go to for oil changes. The…read morecustomer service is consistent with every location I have been to. The prices don't compare to others. Justin & Ruben did an excellent job. We were in and out so fast. They checked everything for us. They take coupons and they even gave us one when we went. Valvoline is always my go to and they never fail to deliver a great experience. I have moved a lot and every Valvoline I have visited has been the same friendly experience as the last one. I highly recommend going to them.

I would not recommend this location at all. They said I needed new wiper blades when I had my car…read moreinspected. I agreed to the blades, which are worse than the blades in use when they tried to fail my car on the inspection. I have complained to a "manager" and have contacted them via email through their corporate office. They did refund one blade but will not actually provide anyone for me to speak to. And they are refusing to refund the second blade that is leaving streaks on my glass. I was using them for both my company car and my personal car. For the company car, they tried to talk me in wiper blades as well, which were not even needed! The guy told me just to take them and use them on my own car. I call that theft and will not participate in that behavior. I do not recommend them at all since you cannot get them to back up their own inferior products. As it is now, I have to pay for a wiper blade that is brand new and leaves streaks on my windshield, AND purchase two more blades that will actually fit my windshield and work to clean my windshield. This is extremely poor customer service since they will not even back up their own products!