We have used Premier Auto Repair for our car needs for approximately 3 years. Everytime we've…read moreneeded help with repairs, they have been concerned with our concerns and always discuss parts and labor cost in a clear manner. We have found Mr. Mike, Joe and all the staff extremely understanding and they are very reasonable with pricing. They have worked with us on 3 of our vehicles and we could not be happier with Premier Auto Repair.

I called the week before and made an appointment with Michael and he gave me an appointment for…read moreMonday( today) to bring my car at 0800 when they open. Its a Hyundai Kona. At desk, Joe , took my information. Went to run errands and came back twice to the car shop to check on the status of car and every single time my car has not been worked on, Joe ( help at front desk) kept saying your car is next and will be an hour or so for diagnostic. Here came 13:30 almost 14:00 and my car has not been worked on at all . It sat in their lot for 6 hrs for nothing. All I asked is for clean, clear communication and not feel I was being given the run around when my car was going to be worked on. I even felt this helper at the front desk ( Joe) might have been prejudiced against me being a petite latina woman. Michael was very professional but this Joe person does not have any customer service skills. They may have 5 rating review that is why I took my car there for a diagnostic but a 5 rating review was not my experience today. I lost one day now I have to take another day off and find another location to service my car. I have a busy schedule and this was just not right. And its ok lets say they are a busy shop but communicate clearly. And I asked why did I make an appointment to bring the car in then???? Was given some BS answer.

I was driving through East Texas on a Friday afternoon when my Durango began to overheat. I live in…read morethe Dallas metropolitan area and did not know of any auto repair shops in the Tyler area. I found reviews on Yelp for Engines Express and they were all very good. I called the shop and they were very knowledgeable and professional and I felt comfortable with them. I managed to get my vehicle to them just before they closed for the weekend. They called me early in the day on Monday after troubleshooting and gave me their findings. We agree to a course of action. They ordered the parts and completed the repairs Tuesday morning. I am very pleased with Engines Express. If you are looking for an automotive repair service in East Texas, I highly recommend Engines Express.

I did not even get a chance to utilize their services (YET), but I appreciate the transparency over…read morethe phone when I called to schedule an appointment. I had a warranty job, which you cannot schedule and need to drop off. The young lady over the phone told me that they wouldn't be able to even look at it for a few days and even then, sometimes the warranty negotiations take a long time (out of their control).

Small business owners East Texas Tyler that care. You will always know where you stand with your…read morerepairs or services.

Had a good experience! Look forward to coming back in the futre. The Service advisors were for very…read morenice and helpful. The service only took a little over an 1 hour. I definitely recommend and had a great 1st time experience and you can tell they try to have the customer's best interest while being of service!

I took my dually truck to A&B following the purchase of 4 new tires (told by the tire dealer that 2…read moreof the rear tires were fine) and having a terrible vibration at lower to higher speeds. Tires were re-balanced and still bad vibration. The team at A&B immediately pointed out that one my older rear tires was separating thus causing the issue. Honesty and professionalism goes a long way and I definitely recommend them to anyone with need of brakes or alignment. Doorman is the best!

I would give A&B Brake and Alignment 6 or 7 stars if I could. My wife had an accident driving from…read moreDallas to Tyler and the other driver hit one of the rear wheels. It was drivable but the wheel was damaged and the car was not driving smoothly. She took it in and Mike looked it over, made some adjustments, and took it out on the highway to test it to make sure it was safe so that she could drive it back to Dallas. After doing all of this, he did not charge us for the service. He said he just wanted to help out and be sure the car would be safe to drive. Thank you Mike.

I am so happy to have found Atlas Automotive! They did a great job, for a fair price, and went…read moreabove and beyond with their customer service! From the beginning to the end, they worked to make sure everything was done properly and in a timely manner. I am definitely a loyal customer and will tell everyone about how well they took care of me and my car. Thank you!

I stopped by Atlas automotive after speaking with them on a yelp messaging system. They were able…read moreto get me in and do a quick diagnosis of a noise that was driving me crazy. They were able to fit me in quickly and gave me options as to how to address the issue. The Customer service was a pleasant surprise as they were professional and knowledgeable. Not only did they not try to upsell during our conversation, they even said there would be no charge since it didn't take long at all. I would definitely recommend Atlas Automotive to my friends and family and will be using them again in the near future. Overall GREAT job experience.

TERRIBLE CUSTOMER SERVICE NO INTEGRITY…read more UNRELIABLE So long story short. I DRIVE my car up to Phil's auto and speak with Jeremy about my ac acting up and ask him to look into the windows and cruise control not working. Several days go by with no call so I call them and find out I need a cabin filter replaced for the ac ($11) and a main power switch ($200)for the windows so I approved those two services only! Drive by there a week later and see my car sitting outside so I stopped to pay and pick it up. They proceed to tell me that the car won't idle or accelerate and that it needs another part for the computer and will cost $500+. So a month and half of "needs another part" and "it should be ready by this afternoon" goes by and now we're out $1750 for services that we're not needed when we took the car to them. Sadly to say this isn't the first vehicle of ours that has been done this way by Phil's. The last one they did $1200+ worth of work on did not even make it a month after. I spoke with the owner and he was very nonchalant about my concerns with his service. Needless to say we will not be returning and I'd STRONGLY advise against wasting any of your hard earned money on this mechanic!

I have been to Phil's several times for repairs a d all I can say is Phil is a highly efficient and…read morevery skilled PROFESSIONAL mechanic; his assistant is the same and I will now and ALWAYS take my vehicles there for service. Phil is honest trustworthy and always at a fair price.

These folks have worked on my cars since the early 90's. Always fantastic service, good quality…read morework, honest, reliable. I've never had them do something to my car that wasn't needed. The staff has always been courteous, friendly and extremely helpful.

Called near noon about a steering problem. They had an opening so I immediately brought the vehicle…read morein. They diagnosed the problem and had it fixed the same day! By 4:15 I was back home with a vehicle that was once again safe to drive. They explained the problems in detail and worked with me on other issues. Grateful that they were there and certainly seem entirely trustworthy. Don't let a couple of entitled snowflakes scare you away from a good honest shop. I've worked on my own vehicles and had some great mechanics in the past. These guys are good, honest folks who earn their money. I WILL be returning as necessary.

Went in for an oil change, and they did it quickly; so I was in and out in a manner of minutes.read more

Great! Delivered as promised. Mgr Brock Parsley and owner, Patrick are straight shooting guys who…read moretell it like it is, no B.S.! They'll advise if there's any change to original estimate and why. They'll even keep the old parts allowing you to see exactly what they did. Give these guys a holler if you need car work done.