Great mechanics and professional care! You should use Franklin Auto Service if you have any car…read moretroubles

They were friendly. However, they charged me $165 just to diagnose the problem with my car. Then…read morethey tried to charge me $775 (including the $165) to fix the problem. I left. I went to another mechanic who charged me $350 to fix the same issue. The other mechanic diagnosed the problem with my description of the issue and wouldn't have charged me $165 for the diagnoses. I'm not sure why there was such a price discrepancy. Perhaps they tried to scam me (as I'm not a car person and I don't know better) or their prices are simply outrageous. Either way, I won't be going back.

I have had many repairs and maintenance at this facility, the service has always been excellent…read morewith complete explanation. The price I've found to be more than fair and the parts to be of excellent quality.

I brought my 2019 Audi Q5 in for a noise coming from the front driver's side. The staff was…read morecourteous, and the diagnostic system they use is polished and very high-tech. What gave me pause was that financing was being discussed early on, even before the diagnostics were complete. After the inspection, I was presented with a quote just under $3,000 that included multiple repairs -- control arms, struts, alignment, and additional fees. I decided to get a second opinion. I took the car to another shop the next morning, and they told me the issue was simply a worn ball joint. They fixed it within a few hours that same day for $465. The car is now driving perfectly. That's a significant difference in both scope and cost. I'm not going to speculate on intent, but I will say this: based on my experience, I would strongly recommend getting a second opinion before approving any major repairs here.

John has provided service on two of my cars in the last year and the work and customer service is…read moretop notch.

They made the repairs within 5 minutes of my arrival. The price was reasonable. Very friendly…read moremanager.

The best. My go-to…read morespot for servicing. They are dependable, thorough and efficient! I will be coming back and telling my friends.

Welp, here's how it went. The older guy was very nice. The younger guy thought I was clueless. My…read moreheated seats stopped working, the heat would cut off by itself and the heat would not blow hot air. It was only lukewarm. The young guys checks it like 5 minutes and proceeds to tell me there's nothing wrong. I'm no expert at cars but I knew my heat wasn't getting warm. They come back saying that they didn't want to fix my seats because it would be expensive without actually telling me a price. Since they have great reviews I may try again.

great service great customer service great people good location I would recommend to anyoneread more

Boy oh boy Thee worst experience of my life!! Would not recommend to anyone. Was referred by a…read moreloyal customer who had a great experience with Holbrook only for me to bring my car there and not get the same service. Had my car towed there and was told I needed a major tune up, cool authorized them to do the job came to pick my car up it "needed " an engine, cool paid for the tune up $775 then turned around and paid $3800 same day because they said I needed a new engine. Allegedly put in a refurbished engine told me it would take a week and ended up taking two weeks only to get my car back and needed a new engine in less than 2 weeks smh!! No communication! I have to call every hour for no results. I WILL NEVER BRING MY CAR TO HOLBROOK AGAIN!!!

My car's roof was leaking and there was mold. James took care of it and made my car like new inside.read more

Uh-amazing Experience from start to finish! James took great care of my Daniella Denali!…read more Gave me an great awesome price for the Daniella's bust lip that outbeat everyone else's crazy costs of thousands to hundreds and the best part was that he was able to get her in fast like the next 3 days and got her done and ready in one day on a Saturday! Happy Daniella Denali, Happy Angelina

Always a good resalt. Friendly and always on time…read more Very fair pricing. And willing to listen to insurance complications.

Thorough, quick, friendliness & worth the cost, exact, complete, clean building and easy access.read more

cashed the insurance check that was a 2 party Check with out my son's signature and took the money…read moreand did not go the work.

I highly recommend coming here if you have a body issue. I have been here a few times...they did my…read moreback bumper for a really good price (another place was trying to charge $400 more for the same job). Free estimates and the people/ service here is really great. Any car issues that require body work, this is the place to come to trust me.