Lance is personable and honest! Thought a slow collision at a stop light had cracked my rear bumper. Called just before close asking to set up an appointment, he told me I could just come in the morning no appointment needed. When I showed up first thing, he looked at the bumper and could tell immediately it was just an access panel came loose. He popped it back into place and didn't charge me a dime! 11/10, would go back here in an instant should the need arise again. read more

My first time having a newer car in a repair shop I was very stressed. I towed my car to these guys and I'm so glad I went with them. My car was here for almost a month and I was getting anxious bc there wasn't much communication from them or updates and I was anxiously waiting (that is my only negative about the experience) However my car came out looking brand new and drives so smoothly like nothing had ever happened! Thank you so much guys for getting my baby back to me in mint condition. read more

The Collision Repair Shop - Before repairs - Body Shops Near Me - Ferndale, Michigan

We had awesome customer service right on the spot to fix exactly what we needed after previously receiving really high estimates. What a great experience! Everyone was friendly and knowledgeable. Highly recommend this spot! read more

I had hope for this place based on the reviews. I sent them an email and they called to make an appointment within 30 to 40 minutes of me sending it which was very impressive. However, I got there and not only did no one even address that I was waiting, the guy who was supposed to assess the cost wasn't there. Uh okay? Why did I come in? Addendum: While I appreciate that the business owner tries to reach out to people, I kind of didn't appreciate the callousness of the staff and it just really unprofessional. They also called me twice in 15 minutes while I was doing something else, and that was a little odd. read more

I took my 2011 Mitsubishi Outlander to this shop after a truck backed into my car in a parking lot. My entire hood needed to be replaced. Lance helped me with every step of the process and got me my car back faster than I expected. I would definitely recommend this shop :) read more

Excellent walk in service. Had a bad start to my morning when someone swiped into my rear end at a red light, but this repair shop was able to buff out the damage within minutes at no charge. I have used them before for repairs to my wife's car which was also a top notch job. Thank you! read more

WOW!! Yes, it's still possible to get outstanding service out there!! I took my Mustang to the guys at The Collision Repair Shop in Ferndale to take some rust off my hood and paint it. I had read their stellar reviews online, so I figured I'd give them a chance. All I can say is that not only was it ready when promised, but the paint job looked AMAZING, and made my car look like it did when I bought it 5 years ago! Naturally I expected to find dust and probably overspray all over my car after the job was done, but was pleasantly surprised to find the car absolutely spotless! I just can't say enough about these guys. They will most definitely be my 'go to' for all my body work needs in the future. The Collision Repair Shop guys really put the 'P' in Professional...great job guys!!! read more

The Collision Repair Shop - Body Shops Near Me - Ferndale, Michigan

I used them for my Grundy collector car insurance policy to fix my 1990 Nissan Silvia that had been ran into by a careless driver who didn't look as he changed lanes. They were nice enough to repair and repaint the spoiler and right-side side rear view mirror for free as well while they were repairing the other issues with the car that the insurance company was covering. Lance is a really nice guy who is easy to talk to and really aims to please his customers. The quality of the work was good and they buffed the entire car before I took delivery of it. Another employee even gave me a ride to a bank so that I could withdraw money for payment when my debit card would not scan in their machine! read more

Lance runs a very professional and customer-service-oriented shop! He and his staff greet you with a smile, not to mention the fact that these experts know there stuff. Lance and his team were able to identify what the damage was on the vehicle and quickly save me a lot of money on something I thought would be a bigger job. I highly recommend this place for all your collision needs! Thank you, Lance! read more

I had a minor front end collision, which smashed my bumper (it was plastic.) and crumpled my hood, and cracked a rim. I chose this shop because they advertise that they pay your deductible and because they were close to my home. After I brought my car to the shop, it took a day for the insurance estimator to come out, and the next day, I called the shop, to verify how long the repairs would take. I was told a week and a half. Two weeks later, I called them back, and I was told in two minute phone call that my car was in paint and would be done tomorrow. I said "Great! I'll be there tomorrow" At which point he quickly back tracked, and told me that they were still waiting on my hood that they ordered from China. After three weeks, during which they never called to update me, I was finally called and told that my car was ready. When I arrived at the shop to get my car, I was told that there was a problem with my airbag. (Which did not deploy during the accident.) On top of that the rim, which I pointed out when I dropped off my car, was not replaced. Now five and a half weeks after dropping off my car, I finally picked it up, and was charged a bill far higher than I expected to pay!! When I pointed that out, he said nothing, just that this is the price and that he would not budge on it. I had to ask him repeatedly to give me the itemized list of repairs. Finally after much griping about how good he had been to me, he made a copy for me. On top of that as I drove away, my check engine light was on. (And it was not on, when I dropped it off.) Fortunately when I turned around and came back to the shop, the mechanic who came out to look at it was far better with customer service. The care looks good...time will tell if the repairs are worth the hassle. But the customer service was just the pits!! The shop is TERRIBLE at communication, they blatantly lied about the progress on my car, and were completely unapologetic about the whole situation. I will NEVER return. read more

I was involved with a hit-and-run in early December. Lance and his team took great care of my car. This is the third time I came to them: the first time my car was stolen and the second time my mom's car was hit last year. Every time, they take of us. If you need any body shop work, you must come here. They are good people who make sure your car is perfect and you are not stressed. read more

Friendly, honest, hardworking, and experts in there field! If The collision repair shop was a doctors office I would be a much healthier human being. I have taken both my 2010 Chevy Malibu and my buddies 2013 Cadillac there. On both occasions my expectations have been greatly exceeded. My buddy tried a few places first for his Cadillac. However, none were able to explain in detail what actually needed to be fixed. The collision repair shop WAS! They explained the issues that needed to be fixed right away and what matters could be addressed later. The collision repair shop fixed his car in a timely matter and much cheaper than the competitors previously quoted him. As for my fender bender on my Malibu. Lance was not only courteous but followed through with his estimate and promised completion time (very fast)! Lance and his staff go above and beyond expectations. I highly recommend The collision repair shop for looking for high quality work on their cars. P.S they wave deductibles and give free loaner cars. read more

The Collision Repair Shop was the only place I called that let me come on Saturday morning to get an estimate. Not only get I get a great estimate for my paint job, but Tony also did a minor fix for FREE. I will definitely come back to complete the work here. read more

Was nervous because I'm new to the area and I've always gone to dealer for any issues. So glad to have found this place and the reviews others provided. The workers in the shop are very nice. While my car didn't have major damages (more so cosmetic), they took care of it and it looks brand new. It was a painless process going through insurance and if I ever had any issues I would come back! read more

This Collision Shop is awesome! The location is easy to find and They're professional & timely. I was quoted approximately 14 days for my repair and they delivered! They kept me informed and up to date on the progress of my car which I've never experienced before, other collision shops just let you wait until they're ready so to speak. The environment is quaint and the staff was great. I'd highly recommend taking your vehicle here for mechanical or collision repairs. I've been back for simple maintenance a few times since my 1st visit. I know what I'm getting and the work is excellent! read more

I called two days ahead before coming in, they quoted me a price for windshield and said they could do it if i brought car in early, when i arrived they looked over my car and tried to point out a million things wrong with the body, quoted me an overblown ridiculous price, including $200 because my door was slightly pushed in at the very bottom, then i leave telling them i'll be back in an hour to get just the windshield replaced with them and not the body work, when i came back they told me, they did not have the windshield and it is out of stock possibly forever... Wasted half my day, was misled, and highly overcharged on a quote. I would skip this place. read more

I want to start off by thanking these guys for helping me out in my time of need, they really helped. about a month ago i had gotten into an accident in my brand new vehicle. obviously i was stressed, but thankfully i found these guys. they helped me out by getting me a rental that way i could make it to work, not only that they helped me out the best they could with my deductible. i got the car back a couple days longer then expected. it's a collision shop i mean this stuff happens i don't hold that against them at all. they were a really big help and the helped me in my time of need. i would definitely recommend this shop to any of my family members, or my closest friends. thanks Lance and Lorenzo for everything! read more

Great people took my 2014 Jeep SRT there for some front end work and they did a phenomenal job and I'm really pleased with there work I would definitely recommend this shop to anyone that wants a great job and also there car back quickly... 5 Stars read more

The Collision Repair Shop - Perfect job - Body Shops Near Me - Ferndale, Michigan

Extremely helpful and professional service. This is my second time coming here and my husband just brought his car here too. They will bend over backward to help you and they are always busy which is a great indication of the solid work they do! Don't sleep on this place. read more

10 out of 10 with customer service, competitive pricing, and quality of work. I took my Buick Regal to a few shops including my dealership for estimates on scrapes to my bumper and I felt like their rates were inflated. Everyone gave me a ton of reasons why their estimates were so high even though I was sure this couldn't be right for the small amount of damage to the bumper. I tried this shop because I live in the area and pass them everyday. They were extremely helpful and gave me an estimate that was half of the ones I got from the other shops. They told me the work could take up to 2 days. I got a call the very next day informing me that my car was done and ready for pickup. My car looked brand new!!! They did great work. Not to mention they washed the outside and totally cleaned the inside. They were by far the nicest people I've encountered in my quest for a reputable and reasonable repair shop. I would recommend them to anyone that needs body work done to their car. read more

Outstanding service by everyone in the team! Spoke with Lance S. Majority of the time and he was understanding and very helpful. Live part time in MI and heard of their shop from a family friend when I needed new tires for my Jeep and needed to replace my windshield after having a few cracks. They made it happen and were very thorough! Thank you for your services! read more

The guys at the shop are amazing people and quality creators and innovators!! Got the job super fast even with all the breaks and holidays off, these guys got it done sooner than anyone estimated me and they take their jobs serious! 12/10 screw a 5/5 these guys are professionals and the go to place for car needs! read more

My car, a 2017 Chevrolet Volt, was involved in a fender-bender and needed some extensive front end repair. Tony looked it over and gave me what I felt to be a fair estimate for the repairs. The job involved about a week for ordering parts and about 4 days for the repair itself. The crew did a fantastic job on the restoration which included some skillful repair and painting work on the aluminum hood! The car looks brand new again! They also detailed the car and repainted the mirror (which had been damaged earlier) at no extra charge. Additionally, the repair was finished earlier than was originally estimated. Thanks again Tony and crew for the Beautiful, Professional, and Prompt Repair! read more

My experience with The Collision Repair Shop was great. Dropped off my truck after a freak accident. My truck was eventually totaled out by the Insurance Company but it was Lance the shop Mgr's honesty and tenacity that that made it happen. His professionalism and care for the customer made both my Husband and I feel comfortable and happy we chose this place. Lance from the start said he would take care of us and he did, Indeed!!!! I highly recommend this business for your repair and collision needs. read more

Came in for a new headlight and instead of up selling me on stuff I don't need the guy I spoke with told me where to get a new part and how to install it myself to save money. Great experience, will definitely be back if I ever need it! read more

I am so incredibly happy with my experience here! I had cosmetic damages to my front bumper after a side swipe and decided to bring it to this shop after reading other reviews. I was super impressed with the work, pricing & staff here. They were able to fix my vehicle in less than three days, and did so for a fraction of the cost that I was quoted elsewhere. Thank you to everyone here for a great experience! read more

I went to visit a friend in the hospital and came out to find someone had dented in my passenger side rear door, right down the middle. I was annoyed more than anything because hey, whoever they are, they're gone now. So I stopped at a couple of shops that day. The first two said I needed a whole new door and the cost: $800!!!! One gentleman said I could find a door at a junk yard that was already black and it would shave $200 off the price. So I jumped back on Yelp! and found a place that had a 5 star rating. I drove over to Ferndale. When I explained that I wasn't looking for a brand new door, I just wanted he sent gone, the young man brought out a little handheld sucker device and popped it right out! That was it, dent gone, 5 seconds flat!!!! How much did that cost me? $0!!!!! I absolutely love this guy. The first two said that my door was useless at this point because it was shattered on the inside. What?!?!? They saw a WOMAN, thought I would have no idea what they were talking about, and took advantage. The young man at The Collision Repair Shop in Ferndale did not. He treated me as though I were a PERSON with a damaged car. I would absolutely recommend these guys to anyone. read more

The team here is super to work with: quick and accurate estimate, easy drop off and pick up. The work done was flawless!

This is the best collision shop around. Super clean facility ran by Lance and Lorenzo who run it perfectly. I had my corvette in there for a small front end collision and was promised the car back in 3 days and I had it back in 3 days. I noticed inside there facility it was mostly high end vehicles and there paint and body work are superb! I'm very pleased with the whole process thanks guys! read more

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Dear Crazy people at the collision shop please quit stalking me an my reviews. Suburban Collision shop has the best business mentality an professionalism hands down. I didn't press charges because my husband said y'all not worth the time but please leave me alone. Focus on your back taxes and non existing customers. Like I have stated before on the previous statement. Go somewhere else, they posted to my comment so many unnecessary lies. Instead I went to Suburban collision. Don't Do Business with them period. Previous statement which was 100% true: This place is a bunch of CROOKS. They damaged my car more than what was actually damaged to get more money from the insurance company claim. Took my brand new tire an ripped off additional parts. They stated they would cover the deductible, then lied about it. Then received the full amount for the repairs and never did the work had to file a police report with Ferndale police about harassment after the worker kept calling me during business hours from his personal cell phone threatening me. Filing a civil suit against them, very unprofessional, rude and con artists. Take your business elsewhere or regret it. BEWARE!!!! read more

I am very satisfied first with the customer service and the work. It was not a major job but you can't tell work was even done. Glad the job could be done to fit my time line and not inconvience me too much. I like they worked with my insurance companies quote and saved me some money as well out of pocket. The cherry on top was my car cleaned when I picked it up. A1 service. I pray I won't have another accident to go back but would definitely recommend to anyone that needs a collision shop. read more

Very impressed with collision repair. Needed a new windshield and I needed it that same day! They went above and beyond to go get the windshield from their warehouse and install it same day in 5 hours. They also dried it for two hours in the shop for me while it is raining so I could take it to work in the morning read more

Excellent customer service. Reasonable prices. Lance is the best. They do charge 5% extra for American Express though.

I was involved in a accident and my insurance company recommended me to use the collision repair shop. It was my first accident and I'm really happy they made this nice and simple for me with my insurance company. The repairs took a week to be finished. I was really satisfied with the way my car came out. Ill be using them for all of auto repair needs. read more

Lance, thank you for getting me in despite how busy you were. I appreciate that you eased my concern, your promptness, your professionalism and for making it convenient for me. My car was acting funny and the "check engine" light turned on. After further diagnosis they learned that it could possibly be the ignition coil. After further investigation, the mechanic found nothing wrong and simply switched the plugs on my ignition coil so that we could easily detect the problem next time. Whatever he did, worked so far and my car seems to be fine! They did not charge me because there was nothing wrong to their finding and I sincerely appreciate there honesty. I will be coming here going forward. Thank you Collision Repair! read more

Good craftsmanship and the employees are very helpful. The workers know what they are doing and was able to get me a great rental for free with my repair! I hope I never have to go back because of wrecking my car but If I ever do I will come back here for sure. Thanks collision repair shop for everything !!! read more

I came into The Collision Repair Shop for the first time and I will never go anywhere else for any repair needs. After speaking with Lance I immediately felt better knowing I won't be cheated with pricing or repairs. I took my car to the dealership before coming here and felt like I was being robbed. Lance not only gave me a fair price but fixed my car with elevated service. The atmosphere was clean and professional. They took the time to explain my car troubles and even gave me advice for the future. read more

Went to 5 different shops to get my bumper replaced. Everyone was asking ridiculous prices and wanted my car for 10 days. I was referred to the collision shop by my co-worker and went in and he said he could get it fixed for half the price in a couple of days and that's what they did! It came out looking absolutely amazing like nothing happened to it. THANK YOU GUYS FOR YOUR SERVICES. if you need a collision shop this is the place to go they won't do you wrong I promise! read more

The repairs were to my front end after a minor accident. The price was lower than the two other quotes and they said they would give me the car back in several days. I was surprised when they called me a day early to say it was finished. They did a beautiful job and were very courteous. 5 Stars! read more

JUST ABSOLUTELY THE BEST SERVICE!!!!!! My brother had my truck stolen from him the day before he was supposed to transport furniture to me. Here's the thing.....I live in Pittsburgh, Pennsylvania and he lives in the Detroit area. After nearly a month, it was found that my truck had been recovered. Don't ever get a vehicle stolen.....but I digress. I have had sooo much red tape in dealing with Police, the tow yard, etc. Moreover, other shops that I called did not want the headache. I locate the Collision Repair Shop on Yelp, per the fantastic reviews. I know Ferndale to be a good area and I am done with Detroit places at this point. I call them late morning and I talked with Lance. He immediately said he could help me, as I am not physically there to do these things. He gives me the number to Houser Towing Service and I swear, they had my car by 2:30-3:00pm the SAME DAY. You cannot imagine what a relief they are to me at this point. But, wait, there's more. Lance calls me and assures me that they have it in a safe place waiting for the insurance adjuster. He then asks me if I have Facetime and I say yes. He gives me his personal number to Facetime him so that I could see the damage on my vehicle. I could have burst into tears at this point because this process has been so stressful. To have someone help me like this has made my year. Lance and his team really understood how stressful of a process this is and they were so helpful. I also did not get the "talk down" approach like some shops try to give female customers. I just cannot stress how friendly they are and I wish them so much success! read more