We were involved in a scary 4 car pileup late at night, during the the rain on I80…read more It was a chaotic scene. When BJ arrived he made me feel that was TRULY there to help in any way needed and was so calming. Which in turn made me feel calm in this horrible situation. He towed our truck to his shop that had a new sofa in the bed that we had just purchased that day. He maintained excellent communication with me. When we went to his the shop the next day to pick up the sofa, it was only my daughter and myself that could make it. BJ and his buddy loaded the sofa in our truck and strapped it down for us. I am forever grateful for his kindness and help that he provided to us during this tragic time. He is an angel.

On June 29, 2022, my 1996 Chevy Corvette had a tire blowout on interstate 80. I pulled over to the…read moreside of the road and attempted to get the spare tire out but I was unable to release it from the undercarriage of the car. It seemed stuck. I saw that BJ's Towing Service was a short distance away so I decided to call them for help as a last resort. (I do not have a lot of money on me typically. I do live pay check to pay check. I was a little anxious even calling them. In the past, at such a short distance, I've paid around $60 or so for towing services. I had $125 in my account at that time.) I thought they could possibly get my tire down and put it on for me or at least get me off the side of the road. When the tow person arrived, there was NO attempt to change my tire. Didn't even look at it or try. He just hauled my car away to the shop. No special, out of the ordinary care was given to my vehicle. I watched as it was hooked up and secured. The shop was about 12 miles away according to my cell phone. Quite a bit of time passed as I waited in the tire shop (which is apparently a separate business from the towing company.) The guy came back and gave me a bill for $247.50. I just about fell over backwards. I told the guy I didn't have that much on me. I could give him the $120 that I did have. He seemed annoyed and said he'd have to go talk to his boss. That they don't do payment plans. After some time he came back. They decided if I left my debit card information and my personal information and promised to pay the balance as soon as I could get it back into my account they would let me have my car back. I hadn't even figured out what I was doing about my tire, yet. I said this to the guy. He basically said that was not his problem, that was the other business that is there that handles that problem. I was thinking, "great." Now I owe money to the tow people and I still haven't got my car back AND I'm broke. All I really wanted was my spare put on my car. By the way, the tow guy told me he would have charged me double if he had put my tire on for me. He also went on to say that "My boss isn't trying to get rich. He's just trying to help people." Two words... Price Gouging Regardless of whatever fees extra they charged, they still charged me $100 for the mileage alone. According to my research, the average is $2.50 to $7.00 per mile. The greater amount usually being charged to big companies, like trucking companies. $100 divided by 12 miles equals $8.33 per mile charged. In addition to the other $125 Towing Charge and an additional fee of $22.50 for taxes, I assume. Thank you BJ's Towing for making a really bad day even worse. It was all I could do to leave that place with a little dignity by putting my sunglasses on before anyone could see me tearing up out of frustration. (Thankfully, the tire shop waived the fee for putting my donut on my car. The tow company wasn't too concerned about my tire or how that was getting paid for.) Also, my spare was good. The guy wouldn't change it because it was on a Corvette. Corvette's have a low carriage. He wouldn't even mess with it.

We had excellent service from Alec and Chantelle. It is…read morenice to have great customer service just a few minutes from home. With a dead battery we were thankful they were open on Memorial Day and we really appreciate their respect towards Veterans with a Military Discount when you proudly show your Military I.D. We highly recommend this Blairs Ferry Road Auto Zone they go above and beyond and do things right. Thank You Alec.

Edited - They just called me and complained about my review, then also mentioned that Basim is not…read moretheir employee (he even made his employee call me), but he is the owner. Great to know. They started conversation as "You are not our customer" simply because I got their service through the insurance. I wish it were misunderstanding, but how they deal with my review tells a lot of things. ------------------------------------------ I hate to leave negative review because you guys did the job done. But I must tell you, one of your guys, Basim really does not seem to care about your customers. I called you guys for lock out service, and he showed up on site, then he did not walk out of his car for more than 20 minutes because he was on the phone with his friends or whatever. And my car was running, and I am pretty sure that he saw me as well because I was standing by my car which was really close to his. Then he slowly walked out of his car and did the job which takes about 30 seconds. I already waited like 45 minutes and had to wait 20 minutes longer after he arrived because he did not get out of his car. Very horrible customer service, I can tell.

These people damaged my car in front of me and then refused to provide insurance information…read more Sketchy sketchy sketchy.

Very customer driven! My needs were not immediate they responded in good time. My needs were for a…read moreflatbed. Driver was courteous and shared his name. He asked a few questions and explained/demonstrated what was to take place. He was an experience, skilled and safe bed operator. Very likeable and easy to work with. Prices were very fair. I would highly recommend Riggs for flatbed towing. Ask for Allen M. He will do the job correctly.

My car battery died in my work parking lot. Thry gave me a call when they were on the way and…read moreprovided a 15min lead time. They arrived within the estimated time frame. The jump took less than 5 minutes and I was on my way.

The individual that answered the phone sounded as if you were inconveniencing him by calling and…read moreasking if they provided a service.

Wonderful company - highly recommend! Amazing prices, very professional. Car died on hwy 30. Had…read moreit towed it within an hour and called to let me know he dropped it off at my mechanic's. Saving this company in my contacts for future emergencies.

Amazing pricing, and friendly and helpful customer support. I needed a tow from a shop to the…read moredealership, and they went above and beyond by giving my keys, name, and number to the dealership before I even got there I was all checked in.

Had to get my car towed to the repair shop. Dimitri came within the estimated hour and got my car…read morehooked up and ready to go. I was able to ride along with my car to get to the shop. Dimitri was very professional and helpful, making the situation less stressful for me. I recommend Hooker Towing!

I got bloxed in a parking space by some idiot that parked a motorcycle right up against my front…read morebumper and the person who responded to my call told me he wouldnt help me and hung up on me and left me stranded in Iowa City at midnight.

If you need help in the area, these are the guys to call! They can help you no ifs, ands, or buts!…read moreMy son was stuck in the snow and in a real a jam. The insurance company's roadside assistance said they couldn't find anyone to help him. I called these guys up and they were there for him and took care of him right away. I couldn't have been more happy with them nor could my son! They are super! Skilled, friendly, and more than capable to do the job you need. I would call them again anytime! Thank you guys, you are the best!

We were heading to a conference in Coralville when one of our tires began losing pressure. After…read moresearching for nearby tire places, we ended up here. When we pulled up, my husband asked if they had time to fix a flat and they said sure and stopped what they were doing to help us. They got the tire fixed quickly (there was a decent-sized hole) and were very friendly. I would definitely recommend this place.

my pickup wouldn't start after dropping some yard waste off at the community dump. AAA sent Austin…read morewho arrived quickly and tried to jump it but no luck. I was only about a block and a half away from home and didn't know where I could get it towed to. I told Austin if I could get it back to our driveway we would figure out what to do. No problem ma'am, he says, you steer and I will push. And he did it! right into the driveway! I don't think better customer service is possible. Thank you Austin! Connie Waite