They were responsive, courteous, respectful and very nice people! Very reasonable on what they…read morecharge. Highly recommended, would definitely use them in the future.

Brandon and his associate were wonderful! I had 15 years worth of accumulations on a 3rd floor and…read morethey busted through clearing it out in less than an hour!!! They checked in with me about items they felt might be important. Such a great team and I would highly recommend!!!

I live in a community where I have no choice for waste pick up. So, their customer service…read morebasically is a person holding a chair down with NO for the answer to everything. My auto payment debit card was compromised so it was cancelled and a new one was sent. I tried to remember all that was on this card as autopay but this one was forgotten. And, because it is autopay, I don't even open the bills that come. So, my service was stopped for non-payment. I called to change the debit card number and explain the situation (of course, I had been out of town most of the month so my family had 2 very full trash cans)! Keep in mind that we have been a customer on AUTOPAY (never late or never missed) for 8 years. When I called to explain the situation, I asked if I could make a payment by phone? NO. Could she help me set up autopay again with the new card? NO. Could she please put me back on trash collection route so my trash could be picked up the next a.m.? NO. So, at this point I'm wondering if there are other options in my area for trash pick up. She asked my address and then told me NO (I really think that's all she knew how to say.) I was told to go to a website and fill out the form, using my username and ID (which was set up 8 years ago, so I have no idea what it is!) in order for them to take my payment! Then it would be a week before I could have pick up again. Wow. Just wow. I'm really at a loss. I'm a top tier customer. I have never even been late on a payment. I even rent their stupid trash cans. And their "recycle" bin. This company STINKS. But they have a monopoly in my area so I simply have to deal with it. I will be calling my town hall to complain and maybe the contract will go to someone who cares about their customers next time.

as the contravt for CSI ends I would like to review their service for FLorence,Ky. I have lived at…read morethis residence for 6 yrs and have had CSI for the entire time. My trouble began with theis company when i first contacted them by phone, no web address is accessable thus no e-mail to their mgmt is avail. their customer service is trained to respond the same, never altering. 5 day delivery took over a month, driver complaints were never answered. lawn damage was ignored. and now the our city officials have found a way to terminate CSI as our fine citys waste carrier, problems with my account termination and the waste container removal have gone ignored. I guess another month of their advertizing on my front lawn is the price I have been left with.

great customer service. i will definitely will be back…read more great value. open on Saturday.

I have tried calling multiple times for the last 4 months nobody replies to any of the voicemails…read morethat have been left it says on there that you will call back but you never have How are you supposed to know what your scrap prices are when you don't post them you don't answer the phone and you don't call back you all need either to start answering people or your business is going to go in the drain

We have been with this company for almost 2 months now and they have worked great, no latencies, no…read moremesses, lids closed, no excessive noises, everything great... up until the customer service. We have been requesting a Recycling bin for over a month now, they gave us a delivering date and ended up not showing up. We call and they give us another delivering date and nothing... My wife have called by now 3 times (that I know of) maybe even more and every week is the same story. They always see us on the list but nothing gets resolved. Funny though, they have been charging for the service since the first call, now we are discussing a refund while still waiting for the recycling bin because there's a shortage. Its a shame since the people who pick up the trash do great work and it gets shadowed by this.

Service hikes are to be expected each year. They charge you for cans they damage or drop off with…read moremissing parts. Will miss pick ups that you pay for with no reimbursement. Wish I had other services available.

We had two old grills that needed to be gone. We rolled them to the street. Junkluggers came by and…read morevoilá, gone. They called and collected payment over the phone which was simple and easy. I will definitely be using this service again!

WOW!!!! Wayne, Rocky and Jaden(sp?) showed up to give us an estimate on removing some big items and…read moreimmediately went to work. They were friendly but very professional and we were so impressed with how quickly and efficiently they cleaned out some big junk items. Honestly I wasn't sure one item could be taken out of here but they went into "beast mode" and got it done!!!!! Highly recommend this company and especially this crew!! We will be using them for future projects!