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    Vance Landscaping & Junk Removal

    5.0 (1 review)

    Services - Vance Landscaping & Junk Removal

    Dumpster rental

    Junk pickup

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    5 years ago

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    Csi Waste Services of Williamstown Ky

    Csi Waste Services of Williamstown Ky

    1.0
    (3 reviews)

    I live in a community where I have no choice for waste pick up. So, their customer service…read morebasically is a person holding a chair down with NO for the answer to everything. My auto payment debit card was compromised so it was cancelled and a new one was sent. I tried to remember all that was on this card as autopay but this one was forgotten. And, because it is autopay, I don't even open the bills that come. So, my service was stopped for non-payment. I called to change the debit card number and explain the situation (of course, I had been out of town most of the month so my family had 2 very full trash cans)! Keep in mind that we have been a customer on AUTOPAY (never late or never missed) for 8 years. When I called to explain the situation, I asked if I could make a payment by phone? NO. Could she help me set up autopay again with the new card? NO. Could she please put me back on trash collection route so my trash could be picked up the next a.m.? NO. So, at this point I'm wondering if there are other options in my area for trash pick up. She asked my address and then told me NO (I really think that's all she knew how to say.) I was told to go to a website and fill out the form, using my username and ID (which was set up 8 years ago, so I have no idea what it is!) in order for them to take my payment! Then it would be a week before I could have pick up again. Wow. Just wow. I'm really at a loss. I'm a top tier customer. I have never even been late on a payment. I even rent their stupid trash cans. And their "recycle" bin. This company STINKS. But they have a monopoly in my area so I simply have to deal with it. I will be calling my town hall to complain and maybe the contract will go to someone who cares about their customers next time.

    as the contravt for CSI ends I would like to review their service for FLorence,Ky. I have lived at…read morethis residence for 6 yrs and have had CSI for the entire time. My trouble began with theis company when i first contacted them by phone, no web address is accessable thus no e-mail to their mgmt is avail. their customer service is trained to respond the same, never altering. 5 day delivery took over a month, driver complaints were never answered. lawn damage was ignored. and now the our city officials have found a way to terminate CSI as our fine citys waste carrier, problems with my account termination and the waste container removal have gone ignored. I guess another month of their advertizing on my front lawn is the price I have been left with.

    Vance Landscaping & Junk Removal - landscaping - Updated July 2026

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