Awesome doctors and staff. Dr. Shonnard took 35 minutes with me and asked plenty of questions. So…read moreknowledgeable and kind. Sara, on staff, is so helpful and always calls me back when she says she will. I'm sure everybody is wonderful-otherwise they wouldn't have been hired! :) Seriously, IPM &R is truly a godsend. Sure they are busy-but that is good. I look forward to my next appointment, I feel like they are family!

Dr. Adams is a TERRIBLE DOCTOR. He is only concerned with getting the patient out as quickly as…read morepossible. I had three knee X-rays taken two weeks before this appointment and Dr. Adams refused to even look at them. He should have reviewed the X-rays before my appointment began. Instead of being completely unaware about anything concerning my reason for being there. I reminded Adams several times about the X-rays during the brief office visit. As Adams prepared to give me a knee injection, I insisted that he look at the X-rays first. Adams got mad about that and left the room saying it would take 15 minutes to get the X-rays. Why not look at available X-rays? That is what they are for. I had enough of TERRIBLE DOCTOR Adams and left the office. I will find another doctor. I urge everyone to find another doctor.

I bought a Groupon for a massage for my husband for Boise Pain Management. The place is warm and…read moreinviting and very calming. Since I wasn't the recipient of the massage, I can't speak personally. My husband said it was the best he's ever received and made another appointment before leaving. Robert was very courteous and professional.

I starting going to Boise Pain Management in September 2013 and have made a huge step towards…read morerecovery thanks to Michael J. Plyer, ND. When I came to BPM, I could hardly stand more than 20-30 minutes at a time and could not do even the most menial of tasks without severe pain and muscle spasms. Fast forward 18 months and the pain is well-controlled and I am able to keep most of the muscle spasms at bay. My day-to-day living has improved and I believe that it is due to the therapy I have received from Boise Pain Management. Not only has he worked miracles on me, he is simply a nice man. I don't think you will find another doctor who is this caring and passionate about their patients. I highly recommend giving Boise Pain Management a try. I know I am glad I did.

Publicly humiliated in front of witnesses in waiting room about my auto accident claim - hipaa,…read morehere I come. They took so long telling me how stupid and dishonest I am that I missed the appointment; then was invited to reschedule - when pigs fly! I'll never know if the doctor was worth the visit - too many rude, incompetent gatekeepers here.

I went in to Idaho spine and pain management and saw Russell Harmony twice for lower back pain. I…read morefound him to be very caring, the office staff were punctual in returning my calls, and it was overall a great experience. If you're looking to go somewhere where you are treated like a person and not a number this is your place.

I'm extremely disappointed with Direct Orthopedic Care. A year and a half after receiving…read moretreatment, I suddenly received a voicemail saying I was about to be sent to third-party collections. I had never received a single bill, letter, or phone call prior to this. No warning--just a voicemail threatening collections. When I called to resolve the issue, they told me there had been an error with billing my insurance. I had spoken with them last June about this exact issue and never heard anything back, so I assumed it had been resolved. I asked them to rebill the insurance, and they said no--because it was now past the statute of limitations to bill the insurance company. When I asked why I was never told this, they claimed they had mailed me five letters. I never received any of them. When I said that, they basically accused me of lying. The representative I spoke to was rude, dismissive, and completely unprofessional. There was no empathy, no accountability, and no willingness to help resolve the issue fairly. It was clear they just wanted to shift blame and be done with it. What's worse is that after reading other reviews, it seems like this kind of billing nightmare is a common issue at this place. Clearly, there's a serious problem with their billing department and overall management. It's a shame because the doctors themselves are great--but the front office and billing staff are awful. Every time I've visited the office, I've encountered rude, unhelpful staff who act like they don't even want to be there. I absolutely do not recommend Direct Orthopedic Care. Unless you want to deal with surprise bills, rude staff, and an office that refuses to take responsibility for their own mistakes--go elsewhere.

So happy with this place! Signed in, got right back, got…read morex-rays, met with provider (Paige) and got instant relief. Why can't this happen with all medical offices?

Clean facility, friendly staff, and really encouraging and educating. You leave after a treatment…read morefeeling refreshed and renewed

So I received a shiny (expensive) mailer in the mail and when I called the office to inquire about…read moretheir insurance policies, I was told that only after I had received my complimentary 'free' exam and if I qualified for one of their programs...blah blah blah. When I told the young lady, again that she didn't answer my question on their insurance policies, she said that some people pay out of pocket and then try and get reimbursement through their insurance programs. So I said "so you do not directly bill insurance and she finally said no it was all out of pocket. From the other reviews I've read, this seems like hocus pocus medicine and people might be better off going to see actual physicians and surgeons for neuropathy. You need to be very wealthy to partake in these "treatments". Good luck

I have worked in healthcare for over 25 years, yet I was completely unprepared for the lack of…read moresafety and professional integrity at this clinic. The physician failed to provide adequate screening (available on VA website) or a proper warning. By referring to the VA's clinical guidelines, the clinic would have seen that my medical background made this level of pain and rage a predictable risk. They knew, or should have known, yet I was told only that I would just be "sleepy." The physician also used blatant medical misinformation--falsely claiming Valium "increases seizure risk"--to justify denying scheduled care. This was shared after I took the med, not allowing for informed consent, if it were true. It is actually used to prevent seizures. This appeared to be a tactic to cover for their own administrative failures. I later experienced level 9/10 facial pain (trigeminal nerve) and a flood of uncontrollable rage, I was terrified-- magnified by the fact that there was no one to call. On the way home, I had to fight every urge not to smash the dashboard or window. This was completely out of character for me. I was left in agony, wondering if I had been permanently injured, with zero after-hours medical access.The doctor did not know that I did have someone to be in the house overnight: they only knew I had the required driver. If I were not already accustomed to managing high levels of distress, I don't know how I would have made it through. This clinic's failure to screen, warn, or provide a medical lifeline is a direct risk to your life. Avoid.

Love this place! Office environment is so peaceful and calming and the providers are top notch as…read morefar as quality of care. My procedure was life changing. They will definitely be my go to for pain management.

Love......... Dr. Eisele, I have seen him now for 6 years and he always has time, he listens, he…read morefinds the solution for every problem that I have!!!! He better never retire!!!!!!!!11111