I have taken two different dogs to Butler for cremation, and they have always been very…read moreprofessional and considerate

My 18 year old ,cat passed away on Saturday, November 29, Due to the weather, I was unable to take…read morehim for cremation until Monday, December 1, I chose Butler because a year ago I had another cat pass and the hospice vet to her to Butler. I was pleased with them so went back. I asked about paw prints and Gary Butler said he could do it. When I picked up the remains on Wednesday, December 3, the paw prints were in a card and were smudged to the point I could not tell what they were. I had expected a print in clay, which I did not get. I was so disappointed, I felt like crying and commented about the print not being clear. The woman in the office stated that the cat must have been in bad shape. I found that to be disrespectful. The cat was in perfect condition. He was an indoor cat and was kept cold until he was taken to Butler. I wasn't even given the option of the clay print. Given the lack of empathy toward my feelings and, I can never get the prints now. The cost was more than I had expected since last year. I have 2 more older cats. Butler will not be my first choice when the time comes for cremation for them

I need to talk to somebody there at the monument store. I need to find out what to do about getting…read moresome flower pods for my wife's grave.

Arnold Monument is a multi-generational, local, family run monument company. They have helped me…read moreand others as we select headstones for individuals as well as family plots/stones after death and as pre planning. When my daughter died, they gave me guidance, but also gave me time and space to look through examples of other headstones and helped me personalize her stone so it was exactly what I wanted. That is so important in helping with the grieving process. Most recently Mary, the owner, helped me select different vessels that could be used to contain the ashes of my father. This was helpful for me and for me to share with his wife.

My family recently used Springfield Monument for a needed stone. Eric was wonderful to deal with…read moreand carefully listened to what we wanted on our stone. He even gave suggestions on things we hadn't thought of to make our loved one's stone perfect. I would highly recommend Eric. Although no one wants to have to do this process for their loved one, Eric makes it a little easier.

Very nice memorial park. Well maintained by long term employees who are often times retired…read moreveterans who continue to serve the families friends of the ones who also served actively. Glad to hear they were approved for expansion and allow more to be laid in rest with others who passed previously. Unfortunately some places get to capacity too soon. Had a nice visit with an old friend GG. 30/2025 Ambiance 5 Service 5 Location 5 Value 5

We have used this company for a couple of years ..Very friendly , dependable and will go out of…read moretheir way to make sure everything is done correctly and your satisfied with their service and repair ! They are the Best by far ! Thank you !

She hemmed my daughter's prom dress in three days. She was very patient and careful pinning the hem…read moreand making sure it was even, and even fixed a broken hook. Quick turnaround, very pleasant to work with, would definitely use again.

Although Dave gave such a warming response when I initially requested the service, that was not the…read moreexperience I received once I actually arrived. The seamstress was very curt and rude upon entry on the establishment. When she did come from around the back of the store, she abruptly snatched my daughter's dress out of my hand, took my request and gave me my yellow sip for pick up. End of discussion. The big problem came when it was time to grab the prom dress. Now in fairness, I was 8 minutes late to the location, since running around for this special event. However, I did call but when I received no answer, I figured that she was just busy. To my small heart attack, the establishment was closed. I was devasted to say the least! I would've really liked a phone call to say "Hey, I'm leaving soon", or "Are you still picking up the dress", something or anything for that matter. Especially seeing that it was a special event. I honestly, would've appreciated a little customer service moment, that would've made all the difference with being a first time customer. I will say that after I called my friend for help, she got in contact with the owner (I presume) and managed to get her to come back and open the shop so I can get my daughter's prom dress. Thank Goodness for good friends, right?!! I'm not sure if I would return or not but I'm definitely not using the place for urgent needs or special requests. Good customer service is really about those tiny steps to make every customer feel like they're appreciated for choosing your business, and I hope no one else has to go through this experience.

I went in to get my sleeves hemmed, and the process was very quick, affordable, and easy to work…read morewith. Thank you again!

We went through several nursing homes before finally finding Springfield Homes and its owner,…read moreBridgett, and we are so grateful we did. I can't speak highly enough about the care they provided for my grandmother. She was not only well taken care of, but truly loved during her time there. It gave our family so much comfort knowing she was in such compassionate hands when we couldn't be there ourselves. We will be forever grateful.