The worst customer service my husband and I have ever experienced. Membership was cancelled months…read moreago because we moved and yet monthly payments keep coming out of our accounts. When we call to inquire what's going on staff hangs up on us and doesn't answer our calls. We can't go in person because we don't live anywhere near there anymore. Horrible experience.

Horrible experience with these rude and judgemental people (your big clue to this is the purple). I…read moreended up having to put a stop payment on them with my bank. Kept charging me even after I left the place. Management was ZERO help. These Nazi's even have what they call a "Lunk Alarm". LOUD! It goes off if you grunt too loudly or even accidentally drop a weight. Or if they don't like the way you look. Yes, I sh*t you not (just read the plentiful and very bad online reviews). YET....this places motto is "Judgement Free Zone". UNBELIEVABLE!

This has been a terrible experience for me and has become a source of real trauma. I started my gym…read moremembership in March 2024 but was only able to attend for less than 10 days due to ongoing health issues. When I signed the contract, Jaff assured me that I could cancel the membership anytime by providing one month's notice. I was also told that one additional fee would be deducted before the cancellation was processed. However, it is now May 2025, and despite sending over 20 emails and repeatedly requesting cancellation--more than 100 times--my membership has still not been terminated. On May 10, I relocated to India for medical reasons. I submitted my employment letter, flight ticket, and boarding pass as proof that I am no longer in Canada, and once again asked for the membership to be canceled. Yet, no one is responding appropriately or taking action. I genuinely don't understand why this is happening. This mishandling is causing me unnecessary distress during an already difficult time.

Came for a drop in as my regular gym is closed during Xmas Eve. Women's section was very small and…read morelimited. Went to the coed section and equipment was falling apart yikes ..

60$/ month and no massage beds? These gym prices are hilarious. Much better gyms around for value…read more They wouldn't even offer any shirts or anything lol

I had contacted the Jim and advise them that my husband attends the gym as well as my tenant who of…read morecourse have memberships and with a membership you can bring a friend for free. I stated that I was interested in getting a membership but wanted to try out the gym first so inquired about drop in fee. I was advised they would charge me $20.00, though I could get in free if I go with my husband or tenant, I just wanted to work out earlier and didn't want to wait for either. I asked them what the monthly membership fee was, they replied, it's $15.00 a month to utilize 1 location. I then said, I know two people who already have memberships already who live in the same household, I just want to try out the gym as I was thinking about purchasing my own membership however, you still want to charge me $20? teply "yes" I understand they need to charge a drop in fee, I think I would treat every situation a bit different depending on circumstance. If I cannot prove Vy on my drivers license, that two other members of the gym lived in my household, I can understand that reply since there are people who will lie about things like that. It really makes me sad because I wanted to train there and have the option to work out with my husband or my tenant if I wanted to, however that experience made me not want to go to the gym ever

I love the atmosphere at New You. The trainers really keep you motivated. Fast paced class and…read moreeven faster results. Keeps me coming back!

From the owner: Transforming your body, your health, your life. Step 1 is to attend and take part in an…read moreIntroductory Workshop. In the workshop we will show you the simple path to follow to ensure your success with you health and fitness goals. You will also be introduced to a "Kettlebell" and learn the safety and key movements that we use in our classes. Step 2 is to attend our Group Classes. Our group classes take place 3x a week and are one hour in length. After a short 6 weeks our average student has transformation of 10 to 15 lbs. You will look good and feel even better! New You Health Transformations currently has 2 Transformation Centres. One is in New Westminster, BC, Canada and the other in Surrey, BC, Canada. Our program is simple, fun, and effective! Join us... We would love to work with you to help you achieve and exceed your health and fitness goals!

The good? Pretty empty, even during peak hours. This is likely due to all the bad I'll list below…read more The bad? Outdated equipment, a large amount of which is usually broken. Pretty unsanitary facility, the water tastes like there's mold in the lines, the front desk staff are usually pretty good, but anybody operating the rest of their customer service issues are rude, unhelpful, and ultimately just want to charge you for any fee they can. The price is very high for what you're getting. The classic gym that just wants you to sign a contract, and then bill you any and every chance they get. Their system repeatedly said my payment had declined (spoke with Visa, they had no part in this, and I am never even close to my limit, nor do I have this experience with the other dozen auto payments I have on my card). Repeatedly tried to resolve this with them, to no avail. To cancel? More fees, late charges, and additional membership payments due to their "policies". If you want to hit some barbell movements during peak hours, it's an alright gym. If you want a remotely positive experience, in absolutely any way, do NOT go to this gym.

Absolutely have to pinch every penny out of you citing the "contract". Put a deposit on a key fob…read moreand when I terminated my membership they said they wouldn't take the fob back citing covid. Charged me another annual fee as well. The place was dirty all the time.

Tried CrossFit for the first time here, with a friend who is super into CrossFit. Good intense…read morerange of workouts. Very good instruction. Very supportive of the wide range of participants, from beginners through to those who have been doing CrossFit for a long time. Friendly coaches were very professional and helpful. Good range of equipment at each station.

The benefits of Kangoo Jumps are remarkable. As a form of rebound exercise, using Kangoo Jumps…read morereduces your body fat; firms your arms, legs, thighs, abdomen, and hips; increases your agility; strengthens your muscles overall; provides an aerobic effect for your heart; rejuvenates your body when it's tired, and generally puts you in a state of health and fitness. People who rebound find they are able to work longer, sleep better, and feel less tense and nervous. The effect is not just psychological, because the action of bouncing up and down against gravity, without trauma to the muscular and skeletal system, is one of the most beneficial aerobic exercises ever developed. In fact, there are at least 33 health advantages of regular rebounding, including the following: 1.It provides an increased G-force (gravitational load), which strengthens the muscular and skeletal systems. 2.It protects the joints from the chronic fatigue delivered by exercising on hard surfaces. 3.It helps manage body composition and improves muscle-to-fat ratio. 4.It increases capacity for respiration. 5.It circulates more oxygen to the tissues. 6.It establishes a better equilibrium between the oxygen required by the tissues and the oxygen made available. 7.It aids lymphatic circulation by stimulating the millions of one-way valves in the lymphatic system. 8.It tends to reduce the height to which the arterial pressures rise during exertion. 9.It lessens the time during which blood pressure remains abnormal after severe activity. 10.It assists in the rehabilitation of a heart problem. 11.It increases the functional activity of the red bone marrow in the production of red blood cells. 12.It improves resting metabolic rate so that more calories are burned for hours after exercise. 13.It causes muscles to perform work in moving fluids through the body to lighten the heart's load. 14.It decreases the volume of blood pooling in the veins of the cardiovascular system preventing chronic edema. 15.It encourages collateral circulation by increasing the capillary count in the muscles and decreasing the distance between the capillaries and the target cells. 16.It strengthens the heart and other muscles in the body so that they work more efficiently. 17.It allows the resting heart to beat less often. 18.It lowers circulating cholesterol and triglyceride levels. 19.It lowers low-density lipo-protein (bad) and increases high-density lipo-protein (good) within the blood holding off the incidence of coronary artery disease. 20.It promotes tissue repair. 21.It increases the mitochondria count within the muscle cells, essential for endurance. 22.It adds to the alkaline reserve of the body, which may be of significance in an emergency requiring prolonged effort. 23.It improves coordination between the propreoceptors in the joints, the transmission of nerve impulses to and from the brain, transmission of nerve impulses and responsiveness of the muscle fibers. 24.It improves the brain's responsiveness to the vestibular apparatus within the inner ear, thus improving balance. 25.It offers relief from neck and back pains, headaches, and other pain caused by lack of exercise. 26.It enhances digestion and elimination processes. 27.It allows for deeper and easier relaxation and sleep. 28.It results in better mental performance, with keener learning processes. 29.It curtails fatigue and menstrual discomfort for women. 30.It minimizes the number of colds, allergies, digestive disturbances, and abdominal problems. 31.It tends to slow down atrophy in the aging process. 32.It is an effective mode by which the user gains a sense of control and an improved self-image. 33.It is enjoyable!

This gym and the people who operate it are remarkable. Having come from Miami where toxic gym…read moreculture thrives, this place is a breath of fresh air. People are respectful of each other and decent. Kyle, Megan, Lenka and Paige always greet you with a hello and smile. One of the trainers, Mike, is probably one of the nicest people I have ever trained with. He's smart, funny and knows what he's doing. My wife and I both train with him and he's great! I feel at home here. Great equipment, clean, and well maintained. Wonderful staff.

Not being from the area, I found the entrance a little confusing. It's clear that the gym is on the…read moresecond level but it's not clear at first glance how to get up there. With 20 doors and 20 strangers eating staring you in the face, you eventually figure out the door to get up is to the left of the Anytime Fitness, next to the sushi place. Other than that. The gym was nice and well kept. Kudos.

The best studio! I tried one class here and got hooked. The owners and teachers are so friendly and…read moreknowledegable. One of the owners, Jenni, teaches many of the classes. I like that they have such a wide range of classes: Barre, yoga, Pilates, Zumba and more. People of all ages, levels and body types will feel welcome here. I also like that they supply the mats and equipment, and tea so you can relax and chat after class.

Been here a few times for the late yoga class on Tuesdays…read more It's a cute little studio, the space is small but very well laid out, there is a small assortment of goods you can purchase - all canadian which I appreciate. They aren't pushy about you purchasing anything but are really knowledgable if you have questions. The studio itself is very clean, the bathrooms are as well. The two owners are approachable and friendly, willing to have a quick chat but also content to just let you be. There's more than enough yoga supplies offered - mats, blocks, straps, bolsters and even supplies to whipe down the mats after class. The classes I've taken here don't use most of the props but it's nice to know that if the class dose start to need them I don't have to go buy my own. The late class on Tuesday is usually full or close to, I recomend saving a spot throught their website if your not close. The teacher is very knowlageable and she offers lots of way to make poses easier or harder so you never feel left out. There's usually some kind of tea on offer, it is a nice touch that most other studios I've been to don't offer. Sometimes it's odd sounding flavours but I haven't had anything that didn't taste good. The parking is weird, there's no times on the paid spots so you don't know if you need to pay to park all the time or not. There is free parking around but can be hard to find. There is also an underground parkade in the building but I don't know if it's paid or not (I'll update this if I find out)