My review is based on my experience with Kenny Nguyen only. We bought a Honda Odyssey from here and I am completely satisfied with him! He was friendly, helpful and understanding. I recommend everyone look for Kenny to help you find the vehicle you may need! read more

Great service by Kenny Nguyen and Kirby Jackson! Got in picked out a car. Went in started doing deal. Fast and no hassle service! I recommend these guys 100 percent! read more

It was lunch time when I was there purchasing a vehicle and the sales man bought me lunch and coffee from their deli inside

I would like to resend my comments after they worked to resolve almost all the issues.

I would adamantly NOT recommend Dan White or Vandergriff Honda and would give zero stars if that were possible. Sorry for such a long post, but these details would have helped me out a LOT during this car-buying process. I sent out 14 internet/email requests in Texas and Oklahoma for price quotes on the vehicle we wanted to purchase stating clearly that we wanted only the factory options in the trim package and no additional options. Vandergriff responded with 2 auto-generated emails. I knew they had the model and color in stock, so I sent an email asking about it. We went back and forth with questions regarding their document fees and what was included in them. Since there were a bunch of caveats in their auto-generated email price quotes, I then confirmed that the vehicle they had in stock (referenced the VIN number) was the price quoted and reiterated we did not want any additional options. Their price was a little higher than some others, but we decided to buy locally and wanted to avoid the drive to pick up a car (MISTAKE). We set up an appointment for the next day expecting to just go in, pay, and finalize the documents. We got to the dealership, and to our surprise, the vehicle had additional options. Not only did it have some options, it had $4K of additional options! We told the salesman we were not interested in a vehicle w/more options, and that is when the hard sell started. He talked us into asking his manager if we could get it for the price we were quoted. First, he tried to get us to say the amount of the car payment we were looking for (did not give so he couldn't play with the numbers). The salesman had us do things to "show his manager we were serious." He asked us to sign a statement saying we would buy the vehicle if we could agree to terms (i.e., meaningless statement). With every back and forth, he asked us to do something else--write another statement, partially fill out a credit application, and then show the manager our credit card (RUN IF THESE THINGS HAPPEN TO YOU). I can't believe we fell for the credit card thing, which I believe was a ruse to keep us from leaving the dealership (salesman kept our card in his possession). We obviously weren't going to budge on buying the vehicle, so the salesman got out the "big gun" to try to close the deal. We got the same rhetoric. He tried empathizing ("I know this is a big purchase") and telling us that they "can't to all of the giving." They told us we wouldn't be able to find another vehicle in the color we wanted, which was in short supply at the time. Both the salesman and his manager told us that all dealers automatically add their own options (NOT TRUE--we bought the vehicle from one that doesn't employ that practice). The manager told us that we would have to pay about $2K over our initial quote for the vehicle without any dealer options, yet at the same time, he was telling us that maybe he could get us the vehicle for $1K over what we were quoted with it having over $4K of options. You don't have to be a math genius to see those numbers DON'T ADD UP! We finally HAD to leave to be somewhere. We had to go find the salesman and the manager to get our credit card back. The salesman chased us out to our car trying to get us to buy and repeating the price. The salesman had the nerve to call and email us later several times asking why we didn't want to buy and what he could do to get us to buy it. Answer: sell us what you promised us at the price you promised it. Vandergriff has a different definition of what I do for "internet sales." I thought we could agree on the price and buy and not have to go through a high-pressure sales situation (WRONG!!). You can do that at other dealers but not at Vandergriff. The process was a waste of time. This was so sleazy that I felt like I needed a shower after we left. I would rather pay more than every buy from this place!! We talked to lots of Texas dealers, and they all seem to operate this way by "automatically" adding dealer options then not disclosing that until later. However, Vandergriff Honda was the only one where they didn't at least admit this on the phone before we wasted our time driving over there with 2 newborns. I talked to several dealers in Oklahoma and they ALL seem to understand how INTERNET PRICING should work. We purchased the vehicle we wanted, equipped as we wanted (no dealer-added rip-off options) the next day from a dealership out of state (Oklahoma) that is a short drive from the DFW area AND we got a CHEAPER price. I filled out the credit application online, the OK dealer sent us the paperwork, we signed, sent it back, and we went and picked up our car. That is how internet sales should work! read more

The service is kind of ok!! Sometimes you will be treat as a customer, but you will be ignored and forgotten easily. The service is slow than expecting. Long wait. read more

After my 2012 Civic got totaled, I was in the market to buy another Honda. Let's face it, Honda's are my cup of tea. I worked with the general manager Yuni and he recommended his top salesman, Sergio. I gotta say, they know how to take care of a girl. Sergio showed me the new Civics they had and I told him I wanted the model just below the Touring. They got me exactly what I wanted, in the color and interior style that I wanted. The process didn't take long and I was in and out with my brand new car. The price we negotiated wasn't bad either. If you're in the area and looking for a car, ask for Sergio. He'll definitely take care of you! They both have gone above and beyond for me. Thank you Vandergriff Honda! read more

I would like to start by wondering if one Yuni Chon will apologize for such terrible service since he seems to spend all day apologizing for being a part of the worst dealership I have ever walked into. I have only had a few encounters at this dealership. One with the service department and the other with pre-owned Sales. 1. Service department: all we needed was a key. We knew it would be over priced and irritating however we had just purchased a 2005 Honda Civic from a private dealer and the car only had one key.. Which of course is a recipe for disaster. So the only place to get a key with the chip is the dealership.. That small job took 4 hours (you can't make this up). 2. Pre owned vehicle sales experience: so my husband and I went to go see what pre owned SUVs the Honda dealership had. We were greeted by a salesperson named Francisco. The thing about Francisco is, he's the worst. He acted like it was a real inconvenience to have to talk to us at all. We gave him our price (around $10,000 with some flexibility) and he walked us to the preowned department during which time he explained that he doesn't usually deal with such low budgets. Rude. Francisco then asked us to sit down at a table and wait for him for about 5 min. We waited more like 20 min until Fransisco came back to tell us there were two cars on the lot to show us. Both cars were CRVs, a 2007 and a 2008. Francisco let us know that both were marked $4,000 over our budget. Service plans? No. Certified preowned? No. We decided he was full of crap and left. We got back home and started searching for cars at other dealerships. We found several used CRVs for exactly around our budget. Hmmm. So I thought lets look at the Vandergriff Honda dealership website just for comparison since we saw what was on their lot. what do we find? The 2 CRVs (a 2007 and a 2008) priced $4,000 lower at exactly our budget, $10,000. Blinded by anger I called back and asked about the CRVs and the price. The sales person who answered was a really friendly and helpful man named Nigel. The thing about Nigel is, he's the best. If u do have to go to Vandergriff due to some misfortune, ask for Nigel.. If he's not there. leave immediately. We agreed to come back if we could work with Nigel. Back again. Nigel takes us to see the 2007 CRV and there is a considerable amount of damage to the interior. We ask if Honda would repair the car before we agree to purchasing it. The helpful Nigel goes to ask his boss who informs us that only if we make a deal will they work on the interior... Nope. We also got our 2005 Honda civic appraised while we were there. They offered is a generous $1,000 for a car with 100,000 miles on it. Then he tells us that this is the best trade in value we'll get for our car.. Double Rude. At this point we are dealing with Nigel's boss who is trying everything he can to get us to buy the car on the spot. We tell them we'll get back to them. At his point we decide to go sit at a restaurant and talk about the car. While at the restaurant i get a call from vandergriff saying they'll increase the trade in to $2500. As u can clearly see this contradicts his previous statement that $1000 is the best trade in value we can get. While there I think, what does Yelp have to say about this? Me and my husband spent the rest of our evening reading what seemed to be an endless supply of terrible reviews for this car dealership. As u can see, there are a lot of ppl who regret doing business with this dealership. I then decided, while the 2005 2 door Honda civic is not roomy, it is paid off and nothing Francisco says can change that. Thank u Yelp for helping me see that Vandergriff Honda of Arlington is simply the worst (except for Nigel who is the best). read more

Went to look for a car due to the 0.9% financing deal. Found the car I wanted and the Financing Dept tried to pull a quick one on me with a 10% finance rate. I asked if they ran my credit (I have near perfect credit score) and of course they didn't do that. Buyer Beware! Service Department however is stellar. read more

We were trying to purchase a used vehicle from this dealership. We found a car online. Called the dealership and spoke to Alex asked a couple questions about the vehicle. He said that he would have a salesperson call me back with the answers. Started my 3 plus hour drive to this dealership. After over 2 hrs into my drive Marian Spencer texted me to discuss my interest in this vehicle. At that time I was informed the price online was not the price it was to be sold for. AND that it could not be sold yet. The price on line was for $10K and was informed that the price was $20,999. Marian had told me that a manager would be contacting to discuss this further, meanwhile I was still driving to the dealership. NO MANAGER ever called!! I arrived to the dealership and started our conversations with Marian. She was very professional and courteous and understood our issues. She talked to the manager in her area. They wrote up the quote an took $1K off of the price. I countered the offer, to $15K(The ON-LINE PRICE WAS $10K). Then they came back with $18K. I told her that's wasn't gonna work. That's outside of the budget. I thanked her for her time and assistance and asked her to tell the GM Yuni Chon thank you for wasting my time traveling to this location and NO one was trying to go above and beyond to try and make a deal. NOW fast forward to today (12/18) The car is still there and is $4k less that what was originally told to me, not the online price. The car still can't be sold due to the original owners deal STILL hasn't been completed. AND STILL NO CALL FROM GM Yuni Chon. I feel totally disrespected by this management team. They have no concern for the consumers. At the end of the day the only professional person I dealt with was Marian Spencer. Thank you for the WASTE of time. I will not be returning to this dealership and if I am ever asked I would not recommend Vandergriff Honda. read more

It was a horrible experience, we went in there With the intention of purchasing a new car I had a co-sign as well but since I already had credit with them for buying a paying off cars from them I didn't think there would be an issue, after running my credit like 10 times they gave us an answer sold is a basic model, we signed the contract and everything looked good the deal was something we couldn't pass up after all we need the car. Once we took the car home I added a few things to it out of my pocket because I wanted to make MY car my own. Not even 2 weeks later I get a "scam likely" call I decided to answer it and it was the dealership saying the contract was never approved and they wanted the car back. We got there and they were extremely rude to us and wanted to keep all the stuff I had already added to the car that included rims and a sound system, which they didn't not pay. They made me wait for almost an hour until they said "we don't have anyone is service to take the rims off so you have to come back later" when I clearly got there in time so they would take them off and give me my property back, sales manager is a joke. Very rude to me and my husband. And he said because of us he couldn't resale that car. He should of never sold it in the beginning...... finally was able to get all my stuff out the car including my property because I had to fight for it back. I had a set of rims and sound system that was easily worth 3,000 and if I knew this would happen I wouldn't have invested in the car I thought was mine. I would never recommend this place to anyone ever again and I will not be buying for them again. Called other dealerships and explained the situation and got the car I wanted without any hassle and my style. If I could give a 0 start review I would. BE WARE OF THESE PEOPLE IF YOU SIGN A CONTRACT ASK FOR COPIES THATS SAME DAY NO MATTER WHAT read more

Took my car in for repairs in the service center, alternator and mass air flow sensor went out so my warranty covered the alternator, but not the air flow sensor. The sales man that sold it to me said everything would be covered but obviously he lied, I spoke to the service manager and said it would cost me $647 for the MAF. There was no way I was going to pay for that, they wanted to charge me 350 for the part and almost 300 for the i stall, the MAF is literally 2 bolts and a clip, not only that but the Service manager I was speaking to me had no respect and a total asshole! He sounds like he hates his damn job. He has no good customer service at all, that's a guy that lied on his resume just to get a job read more

Deserve a minus Had a nail in my tire-said tire was fine-discount tire fixed the flat the next day and reset tire pressure gauge Feel like thes people compromised my safety and could have cost me a lot of money Car was purchased dec31, 2014-two months old! read more

Vandergriff Honda Arlington has the very worst service department of any car dealer in the country. I purchased a used 2016 CRV last year. They went on and on about the 250 or so Check points they go through to guarantee a quality vehicle. Sunny Texas day I bought the vehicle. The very next day Im on the highway and a downpour hits all of a sudden. I turn on the windshield wipers and I am Blind! The wiper was improperly installed and was not wiping the glass. I didnt know what to do, I was in the middle lane of 55mph flowing traffic. Could NOT see anything. Thought I was dead if I hit the brakes ansd get rearended or hit a car infront of me. I went to the dealer the next day and my salesman looked at it clicked something with his fingernail and said, there you go! Fixed! Now its one year later and I decided to trade that vehicle in because of more issues it had and the milage was getting up there. I decided to go back there and get the same year model with less miles. Test drive and the brakes were making a horrible noise. I was presented with a paper showing repairs done the following day, in otherwords the repairs were dont in the future according to the paper. They called it a fat finger error. They insist they did the repairs. Maybe, maybe not, still not sure. They owed me a second key for the vehicle. I took it in last saturday, the 13th of November. They said its a two hour job to cut and program the key. I had a friend pick me up. Later in the day I went back for the vehicle. The service manager said I would be recieving a survey and if I would please fill it out because it effects his paycheck. He said they did a service check on the several points mentioned earlier. I looked him in the eye and said, "Did you really?" He said yes. I signed the paper and off I go. Im heading north on a major highway 360 and the hood starts to flutter and lift! Again, Im in the flow of traffic, trucks flying by and I do not know where to pull over with all the debris on the berm, not wanting a flat tire. I finally come to a stop in a merge lane and get out to see the hood WAS NOT CLOSED!! Im livid! Traffic flying by. This is the second time this service department has endangered my life. I called the shop and wanted to talk to the manager. Had to tell the story twice of course because they didnt put me through to the main manager I wanted to talk to first and the second one I talked to was like talking to the wall. A person with a desk plaque but NO common sence what so ever. His final words were, "well what do you want me to do about it?" I said you better think of something and call me back by Monday. I dont work Monday he says. What a twit. I said fine then Tuesday. Its Tuesday, no call and now the survey they sent me to fill out per the service manager has magicly disapeared from my email inbox. They have no regards for safety and could care less about hiring incompetent people from Managment to the service tecks. Useless and dangerous, Every one of them!! DO NOT USE VANDERGRIFF HOINDA FOR ANYTHING!! Support the small shade tree mechanic. The twits at Vandergriff are USELESS FOOLS!!! Endangering peoples lives and "what do you want me to do about it?" attitude. Did I say they are incompetent MORONS enough yet? read more

The sales staff was outstanding. My family has purchased 4 vehicles here. I've never been so pleased with a car buying, financing, or service department experience as I have been with VANDERGRIFF HONDA!! They should allow more than 5 stars for dealerships with this level of integrity! Thanks for everything you guys have done for me and my family!!! read more

12-27-2011 I was on vacation, when my granddaughter had spilled a soda in the back of our new SUV. We have had my husbands Acura worked on there before, so I really liked the staff and work done. I decided to get my car detailed there before driving back to the midwest , where it is impossible to clean a car in the winter. I drove in and a young asian man, who had worked with my husband before 2 years ago, Benson helped me. The detail guys did a really great job!!! and now I have a good wax on my car for winter, to help protect my SUV from the salt and slush on the roads here in the midwest. Thank You, Vandergriff Team, Mrs Brand read more

I set up a meeting with a sales rep, only for her not to show up for work, then the manager and other sales rep lied to me about pricing and about price matching. Their prices are a few grand higher than all other Honda dealerships around the metroplex because they do a bunch of dealer add ons and charge an arm and a leg for them ($675 for body molding?! $150 through the official Honda.com website.....) Then they tried to convince me that a price I was receiving was a good deal and that a competitive offer from another dealership was for an older model, when it wasn't...just lies, lies and more lies. I won't ever go there again. read more

Went there this last weekend, pre-approved for a loan, and didn't receive any hassling from the staff. The people were awesomely friendly, the "used" car I bought only had 750 miles on it, and overall has made a huge impression on me, as far as the way car buying should be. Highly recommended read more

WOW! Most horrible experience ever buying a car. Purchased a low-mileage 2018 CRV from Anna Lane in used cars. It has now been back five times in the month we've owned it. After three different trips to pick up the car, go back to get the floor mats, go back again to get the remote reprogrammed, the AC went out in 108-degree weather. Learned that several 2018 models are coming from the factory with overcharged AC, which causes it to cut out when it gets hot. Spoke with Dwayne Thomas from the finance organization, who was primarily concerned with ensuring that we finalized the financing with Capital One who they sold the loan to. He also mentioned that if the AC was going to go out, you'd expect it to do that when it gets hot (very helpful...). He's the same guy who was pushing the extended warranty so hard, he gave it to us "below cost" (wonder why...) It's now back again after all of the safety warning lights began flashing. Road Departure Mitigation System Problem, Adaptive Cruise Control Problem, Collision Mitigation System Problem, Brake System...you get the idea. Now I'm wondering if the fact that the CarFax on a car with 660 miles starting in Florida, getting registered in Ohio, showing up in a dealership in Georgia, and then being sold (unfortunately) to us in North Texas might indication someone trying to keep us from recognizing a storm-damaged car. Also lots of other unexplained weirdness with the electrical system - phone intermittently disconnecting from Bluetooth, car locking when closing the back doors, etc. No hard evidence, just a lot of red flags...Buyer Beware!!! read more

Went here awhile back because of an ad on a Ford Truck that they had in the paper and also the Internet. It had a picture and an advertised price. It was a nice truck with some extras added in. I test drove it and wanted it so I offered just below the listed ad. They came back with a price about $8000 above the ad. They said the ad price did not include the extras. My question is why put a picture of the truck with a price when that is not the real price??? I know car dealers are shady but they treated me like I was stupid and insulted my intelligence. I ended up buying from another dealer that day. Cash. I highly advise anyone not to use Any Vandergriff location. read more

Sleazy dealings - be careful with this dealer - could be a time waster. We were in the market for a used Honda FIT. Found one online from Vandergriff Honda, advertised with a set price as a "Honda Certified Used Car". The mileage on this car was 50% more than a FIT (same year, same model, same included Honda Certified program, more expensive options) we bought 3 months ago at a price lower than Vandergriff advertised online. So went in to Vandergriff to check. The advertised price seemed high and we thought they might come down just a bit. When the salesman priced the car for us, a line in the pricing sheet added $1250.00 to the price advertised on the Internet for a "Certified Used Car". Is that false advertising or what? I had not read the Yelp reviews before we went to Vandergriff - would have been a good idea, Looks as if something changed in July 2012 and the company's individual ratings changed from mostly all 5* to mostly all 1*. Aside: Something I learned this year - CarFax is 100% unreliable. It is not mandatory that a wreck damage repair (or any problem at all) be put on the CarFax report and dealers have no incentive to do it. read more

The guy who called himself a sells manager stopped by to introduce himself. No big deal. He gave a little sales pitch and said that he would have the salesman give us a quote on our trade in. I attempted to hand him the keys and he said that he could not handle the trade in. This obviously caught me off guard. My response was: How can a supervisor/Manger not be able to do the same things that his subordinates do? His response was a couple excuses and then he said that he could do it if I wanted him. Once he was caught in a lie, he was not a pleasant individual. If you want some integrity and honesty, drive the extra distance to a real dealership. read more

I came here on March 11 wanting a CRV but also wanting to see where I was financially in regard to what I owed on my current car, my credit, monthly payments, etc. This ended up being a 7.5 hour process. I am happy with my new HRV, but not really happy with my monthly payment, tho they keep saying I got a deal, and it's not what I went in for, but it's new, I have a new warranty, and I have space for me and my unborn baby. Although it took 7.5 hours, I was able to do a lot of negotiating so as they said, my patience paid off. The only problem is I wasn't patient by choice. I was patient because they took my car to get appraised and never brought my keys back and every time I'd say I would come back another day, they came back with another car or another down payment/monthly payment. I worked with Robert and Roger. I don't have many complaints about Robert besides him not letting me leave the first time I said I'd come back another day. But Roger was very pushy and didn't seem to care as much about me as a customer and a person as much as he just wanted a sale. He told me to just keep my car I was trading in and get the new car, telling me to have two car notes and rent one out on Turo and it would pay for itself. If I am barely affording one car note, why tell me to get another?! Then he told me he could get me in the HRV I ended up getting for $10 less than my current car note was and $0 down. I agreed then he came back with a deal for $800 down and $87 MORE per month than I was already paying! Since I rejected that they brought me a super basic HRV. I was trading in fully loaded Civic. My features are just important, if not more important, to me than space. My one child and I would've been fine in my Civic. When I rejected the HRV, Roger said to me "Just take the car! It has CarPlay!" While huffing and throwing his head back on the headrest of the car. At that point I demanded my keys, which they still didn't bring, but brought back a deal I was willing to accept (still more than what Roger promised) on the HRV I was happy with. I'm 5 months pregnant and had not eaten since about noon. I was there from 330-11 pm and did not eat or get to eat dinner since I got home so late and had work in the morning. Robert did buy me some cookies and peanuts but that was around 5/530. I also had a lady reach out to me via text yesterday to follow up and see how my experience was and I was able to talk to her about everything. So I do appreciate them trying to make things better and checking with me to see how I am as a follow up. All in all, I do like my car. I don't LOVE it because it's missing some features I wanted and it's not what I came for. But it's great on gas, spacious, I sit up high, and it has some features I like. I have and will continue to recommend this location to friends and I'll probably be a Honda girl for life. read more

Horrible Horrible customer service and dishonesty at it's finest. I would not recommend Vandergriff Honda to anyone. I was pre-approved by CapitalOne before ever stepping foot into this dealership and I asked my salesperson Anna Lane would my credit ne ran and she said No..I had already spoken with Capital One and they had already informed me of the process and it was simple..pick out yoir vehicle and work out the numbers..sign paper work..go home. It seemed simple but it definitely was not the case. I picked my car, test drove it, worked out the numbers and went home. I have Credit monitoring so I received multiple new inquiry notifications and this was a shock to me because my credit was not to be ran. Vandergriff Honda Finance department took it upon themselves to run my credit through their lenders and my credit was checked 8-9 different times and it took a significant hit. I was livid so I contacted all 3 credit bureaus as well as Capital One to see what could be done. I also contacted each lender once the letters started coming in. I was told that all Vandergriff had to do was submit a dealer at fault inquiry letter and the inquiries could be removed. This is where the bad customer service and dishonesty comes in. I contacted my salesperson to speak with her about not telling me that my credit would be ran so many times after I specifically asked for it not to be. She removed herself from the situation immediately stating that she has nothing to with finance and I understood that but she was my communication with finance and I told her specifically that I wanted to make sure my credit was not ran because I already had financing. I called 2 weeks straight and left messages for Johnny Fuenes, Finance Manager. I spoke with another Sales Manager and when I tell you not one returned phone call, not even from my salesperson who assured me she would get right on it. I went up there and mysteriously no one was ever available to speak with me. I was over it. I spoke to the credit bureaus once again and I was walked through step by step on how to have the inquiries removed which was a lot of typing and paper trails. I was left with no choice since Vandergriff Honda would not right their wrong. Dishonesty and bad customer service is not good for any business. I will drive to another city or state to purchase another Honda before ever stepping foot into this dealership again!!!!! read more

Great customer service, would not buy or service my car anywhere else but Vandergriff Honda... Came in for an oil change and drive off with a new car!! You guys Rock!!!!! read more

Just left This dealership after looking at a used Lexus with my friend. After having been asked pressing and intrusive questions, we finally got to test drive the car. The car had not been cleaner, and the tire pressure was low, so my friend wasn't comfortable taking it out of the dealership in the raid. Charles, the salesman, still tried to convince my friend to get out of the dealership with the car, and it made my friend mad. My friend kindly stated that he wasn't interested in the car any further, and Charles still asked several times to run credit. Once we got out of the car, we were walking back to my friend's car, and Charles asked us to come inside to "checkout" with his manager. When we refused, and began walking to my friend's car, the manager ran out and bombarded us in a futile attempt to get us to stay. This places is sleazy and misleading. The car wasn't in the promised condition, and they were careful not to show the large gash on the drivers side door in the images online. Do yourself a favor, and drive a little further to a better dealership. read more

Yoshio was very patient and nice and helped me out a lot. Made sure I walked out a happy customer with a brand new 2019.

Love that Emily in the Service department. She has a great attitude!

never trust! change our new car to one with more than 170 miles. We originally test drive on one with 30 miles

I've bought and serviced several Hondas from Vandergriff over the years. Just bought one from Shaq and he couldn't have been better to deal with! He was friendly, knowledgable, and really wanted me to enjoy the buying experience. I'd recommend him without question!! read more

Today I visited Vanderdiff Honda and was assisted by two of the most patient and delightful workers Mr. Marcus Jameson and Mr. Kris Weatherspoon. They made me feel comfortable with the buying process and answered all my questions with confidence. I would recommend this car lot to everyone I know and will refer them to these gentlemen. Thanks for excellent service. read more

Terrible customer service. Purchased a 2015 "certified" Acura TLX. Not sure what "certified" means because it's been back twice in 4 months for repairs and is still not fixed. Save yourself some frustration and go somewhere else to make your purchase. read more

My spouse and I are on our second car from Vandergriff. We love them however, my 2 week ago purchase has become a nightmare starting today. I was told to bring my car in because the bumper and fender was crooked. Well turns out they missed some placement when installing. I only found out because I had to call and get an update. The plates on my loaner was due to expire and no one followed up with me. Emmanuel the sales rep fed me BS and stated that he was speaking to the manager. Well, the manager never knew what was going on. In fact he asked me who even told me to come up there. Emmanuel had me drive an hour to the dealership thinking they were going to resolve my issue and I left upset still. Ruben the manager simply told me that if this was May (when I bought my car) that he could flip the vin and put me in a new one. Clearly to save their number he wouldn't. Screw the customer, right? Then Emmanuel calls my phone from the office like I can't see him to say there's nothing they can't do and then asked if he can fill my tank up. But Ruben said the director told him to just fill the tank up. So at this point I feel played. Especially since I am standing in the show room but they are calling my phone to talk to me instead of coming out to where I am. My car hasn't even been shipped out yet and I only got to enjoy it for a week. I will be calling the BBB, CSS and attorney generals office as well as your customer relations team. I sing your praises all the time. In fact my spouse didn't even want me to get a Honda but I wanted to come back because of my last experience. Now I'm being told there is nothing no one can do. Where is the customer satisfaction? Sincerely, And upset customer. read more

Service department was far better than any Honda dealer I have ever been. I was in town and in need of an oil change and decided to go there. This beats going to Lute Riley in Richardson any time of the day! read more

I decided it was time for me to go to an actual dealership to buy a used car off the lot and chose Vandergriff Honda. They showed me a few cars that were slightly out of the budget I established. I was shown in the evening time a 2011 Nissan Altima 2.5 S that was nice. I took it for a test drive and liked it and Jason the salesman was very nice. He was easy to approach and to talk with to get me a good deal on this car. However, when I took it a car wash and noticed a few layers of paint missing on the right side of the top fender in a perfect square. It looks like a dent might of been pulled and that they didn't repaint it. I called Vandergriff Honda and told them about it and sent a picture of it. A manager told me there is nothing they could do on their end even though i've only have had the car for a little over a week! I'm going to the dealership Monday to talk with the general manager on this issue. I will repost what happens and see if they will uphold their "customer satisfaction". Currently at this point I am disappointed especially being a first time car buyer and will definitely not come back to do business in the future. Update: I took it to them this evening and after talking with them for about 30 minutes they decided to repaint the damage. read more

I have to say I had a great experience from start to finish. When I first came to the lot, I met Charles Bright , he was excellent and dedicated his time to helping us purchase the car we really wanted. In fact, I was so impressed with his service , I ended up purchasing two cars from Charles. If you find yourself at Vandergriff Honda, please request Charles Bright. read more

I had an excellent experience here! Keith was an awesome salesman who took the time to show me multiple different cars and was able to get me a great price on the vehicle I wanted. read more

Went in about 10 days to go to buy a car. Saw the price of the car online and went into the dealership and the price was the same. Pretty much a no haggle situation which is what I was looking for. Charles Bright was the salesman. Very friendly and knowledgeable. Made sure I knew that my vehicle was a Honda certified preowned and all of the perks that came with the car including a second key fob which is quite expensive to have programmed. No high-pressure sales at all which is what I was hoping to avoid when I went in there. Thank you Charles. I will be back for my next Honda. read more

Charles Bright (sales consultant), Kenny Nguyen (Pre-owned Director) and the staff at Vandergriff took great care of me. I got the SUV I wanted at a great price. I just told Charles what I wanted and he made it happen. If you need some new wheels make sure to give Vandergriff the opportunity to earn your business. You won't be disappointed. I guarantee it. read more

Vandergriff Honda - 2014 Pilot fro Vandergriff Honda - Car Dealers Near Me - Arlington, Texas

For starters my sales person was AJ Singleton, i spoke with him over the phone all morning running a credit report & so forth.. Once i get into the dealership that evening I am greeted by this Black Sales Manager(olive/Caramel Skin) whom greets me and my friend flirting with us right off the back (winking,etc) (HIGHLY INAPPROPRIATE) so after that first issue happens mind you AJ said i was approved over the phone for" X,Y,Z" which was not the case at all when i got in the whole deal completely changed so after that the Sales Manager approaches me with "So this is the way you talk to grown men aka adults)" SO RUDE in which I was highly offended once I told him no & that he was insanely rude as were walking out he decides to give my friend his card and tells him to text her??? wtf is this? AJ walks us out and is like i have something to calm you down & pulls out his THC/weed e-pen & asks if i would like to take a drag of it? mind you this is ON PROPERTY!!! WHAT KIND OF S*** SHOW IS BEING RAN HERE?? read more