Mark is very professional. Went through everything with me for my taxes. And explained…read moreeverything perfect

I had great experience in prior years but this year is different. I dropped off our tax documents…read moreon Thursday March 5th and usually about 2 weeks to be completed as we were told in prior years. We received a call on Friday March 20th by one of their office staff that our return was ready to be picked up. My husband, son and I went to sign and pick up our tax forms and thought we would be receiving our IRS return roughly 2 weeks from picking up our forms. It is now Monday March 30 almost April and our return was never sent to the IRS by their office and this I only found out because I had logged on to the IRS website to check on our refund but they did not have our information so I called Covati and Janhsen and that's when they said it was never sent to the IRS. So if I didn't check the IRS website for our refund, I would have never known my return wasn't filed. I trusted their office with our documents and return yet our forms just sat somewhere in their office without being filed and without even a call. If I didn't call them who knows how long before our return would have been sent to the IRS if even at all. So disappointed unfortunately we will not be returning.