Michelle provides professional, high quality skincare services. The Center is clean and pleasant…read more Highly recommend.

I have been going here for several years. The biggest problem is that they can't hold on to their…read morewaxers. I've had several waxers complain to me during my waxing time about how management treats them. Because they can't hold on to their staff, my appointments are constantly rescheduled. Recently, I booked an appointment for 5 weeks out and a few days before, it was rescheduled for a later time. Keep in mind I have a 2 year old and 6 month old twins so I try to strategically book these appointments during their nap time. I said I would make the new time work. The day of the appointment, I was 4 minutes late. Totally my fault. When I arrived, I was told they had a 4 minute grace period. They acknowledged that I was within the 4 minute grace period but they still couldn't do both of my services (eyebrow wax and tint). I questioned this policy - what is the point of a "grace" period if you don't follow it? They then said that they had another appointment booked 15 minutes later so that's why they couldn't do it. When I booked my appointment initially, it was 30 minutes because it was two services. It's always 30 minutes. I think it was shortened to 15 minutes because they had to reschedule me. I'm super disappointed in the lack of transparency. They also now won't reply to any of my texts. I know they are receiving them because I received an automated message that they would reply during business hours. I would recommend going to the Fairfax location over this one.

I went for my third time today for eyebrow wax and tint. I was pleasantly surprised she remembered…read morewhat we did the last time and had a recommendation for a positive change. I'm extremely happy with the results. She is extremely professional and friendly, which is the perfect combination. I look forward to returning for additional services. She also offered me a military discount, which I didn't expect. Very positive experience!

I read tha fantastic reviews the Burke Facebook group and knew Poonam was the one who could fix my…read moreeyebrows. She skillfully waxed, shaped and tinted my brows and I couldn't be happier. Her spa is not a secret and it was worth the wait getting an appointment. I feel like I also made a new friend today, Poonam is that comfortable with her clients! I'll definitely be back for a facial, highly recommend Cloud 9 Spa.

Tina with Skin and Wax Studio is wonderful! She offers facials & eyebrow waxing as well as many…read moremore services. Highly recommend!

Tina is a gem and I'm so glad I found her. Her attention to detail is perfection and strives to…read moremake you look and feel your best. Tina's studio is immaculate; I'm always so impressed with how clean and fresh the place is. She is a one woman business so she does require reservations and she does request you text upon walking in the door, which I greatly appreciate so my privates aren't exposed to strangers and there is a sense of serenity and privacy. Her pricing is very affordable and fair. I wholeheartedly trust this woman to do whatever she wants on me because she is just that fabulous!

12/2/23 If Return Of…read moreThe Mack was a big hit in 1996, then the return to Wax Me Baby should be too. Well I ended seeing Lisseth today at 3:50pm.  My original time should have been at 12pm, but work just got in the way. Lisseth ended up being my technician for the day.  I found out that Jocelyn R  only services females.  This would have been nice to see on the website so I wouldn't have wasted my time choosing her. Upon  entering Wax Me Baby, I was greeted by Lisseth.  Lisseth give off a cool vibe, but she was feeling a bit under the weather.   Since both of us were wearing masks, we both got down to business much quicker. Once undressed, I climbed onto the table using the little black towel to cover up...it wasn't necessary since  my lower anatomy was going to  be worked on.  Lisseth powdered up The Male Bikini Tight area and thighs. The feeling of the warm green Wax on my legs felt great.  Lisseth  proceeded to apply long lengths of wax to the areas that needed hair removal.    Lisseth wasn't really up for chitchat  and as she worked, her demeanor seemed to darken much like the ambience in the room.  It felt like it to me. Anyhow,  Lisseth  must be thinking of the game Need For Speed, because she was definitely going the distance on removing body hair.  Lisseth was going for speed. And I paid my dues. Time after time. Hair was left on my body. This is a serious crime.   The rush job I recieved wasn't to be admired.    If I hadn't  had a family emergency during my waxing, I would have caught the numerous patches of hair Lisseth missed. Granted Lisseth had back to back appointments with other clients, but upon looking at all the hair  that was missed, it's amateur hour at best.   Things just felt very different at Wax Me Baby this time around.  I doubt this review is going to win me any favors either...yet "it is not possible to accomplish something worthwhile without adverse effects elsewhere."   Since I said that, my review on this business  is the only worthwhile thing I got out of this experience.   I won't give this experience a total bust.  Lisseth  did do an excellent job at the clean up of leftover wax and this speaks volumes.  I overheard Lisseth greet another client as I was getting dressed.  From what I heard, the warmth in Lisseth's voice was much warmer than that what I received. Like she wasn't faking being polite.  I take this with a grain of salt.  Hopefully I am wrong. Once again, if I hadn't been in a rush to get home for a family emergency, I would have caught the missed patches of hair. If I had seen the missed patches of hair, things could have been different.   As it is, only annoyance is what I am feeling along with the tip I gave Lisseth.   This was round 2.  I am not sure if there will be a round three.  According to DMX "Won't be a strike three, 'cause I don't play fair I'ma look you in your eye while he hit you from the rear."   And so I guess I'm outta here for good. Ain't No Sunshine when it's on.

3.8/5 Got a Groupon…read morefor my visit. Haven't had a wax in a while so I was super nervous. My waxer, Jada was nice but she didn't hold much of a conversation or explain aftercare. There were a few pieces of hair left but I didn't mind that too much. The hard wax definitely hurts more than sugar waxing. I forgot about the pain! Once you enter, they bring you to the studio room that had a bed with a small towel. Full transparency, the place didn't really seem "clean" the old towels were just thrown into a bin and was hanging out of the bin (yuck) and my finger touched something wet on the side of the bed as I was getting on. I'm hoping this was just a one time situation but I'd pay more attention to the appearance of the salon to make clients feel safe since we all come here vulnerable!

Allure is awesome! I only get pedicures twice a year or so, but this has been my spot for half a…read moredecade. The nail tech are friendly, professional, and very skilled. Vibe is very chill and peaceful. Highly recommend!

I wish the polish wasn't so old and the polish job was quality to the end of the nail. Or at least…read moremake sure the pedicure files the nail to match the polish. It looks like I did it myself.

I came here on a Saturday right when they opened at 9am. I was able to be sat right away for my…read morepedicure. I noticed around 10am it started to pick up. Julie, who did my pedicure & manicure, did an amazing job. She made sure the water was the perfect temperature. She also took extra care and time with the massage parts of the experience which I appreciated. I did a #1 spa pedicure and it was $43 which I think is in align with other places. It took about 40 minutes. I also had a manicure where I had them just clean up my nails, no polish. She did a nice job with that as well. It was $21. When I checked out, the receipt didn't have a place for me to add a tip so I gave it via cash. Overall, I had a wonderful experience and would recommend to others.

All I can say is Jay did a fantastic job my toes never look so good, getting a fungus is a serious…read morematter,the files and was worn buffer as if they were reused several times. They're the ones that you normally see in the little pre-packets. I stand by my original review they asked me to take it down, but I'm not because I witnessed them sharing the tools and the fact that they were reusing the buffer in the file.

My friend and I were so excited to try this place because of the high reviews and limited places…read moreto select from in the area. We did the sauna and facials. Well needless to say, we will be on the hunt for a better spot- FOR SURE. Here's what our feedback was to the establishment since they asked, and I decided to share here in case it's helpful to anyone thinking about going here: "The overall experience was disappointing and did not meet the standards expected of a professional wellness or spa environment. The walk between buildings felt awkward and disjointed, and the areas where services were provided were visibly unclean. This immediately detracted from the sense of calm and comfort that clients typically seek when booking spa services. The sauna instructions were overly complicated and nonintuitive. Rather than supporting a seamless, stress-free experience, the setup required unnecessary effort and attention at a time when guests should be able to arrive, decompress, and enjoy the service. One of the facials was particularly concerning. The provider fell out of her chair during the session, left the room for approximately 15 minutes within the allotted service time, and complained openly about missing supplies that had not been ordered. Her presentation and behavior appeared impaired or otherwise not fully attentive, which was alarming in a setting where professionalism, focus, and client safety are expected. There were also sanitation concerns. Gloves were not worn during the sessions- in particular extractions & close facial work, which raised hygiene and safety questions. Given the nature of skincare treatments and direct contact with facial areas, adherence to clear sanitation protocols is critical. Both facials were performed below expected standards. Product application felt careless rather than intentional for both clients. Creams were applied in a manner that resulted in product entering the nostril area for both clients. In one instance, the technician had to awkwardly clean the inside of a nostril during the service, which was unexpected and uncomfortable (and something never experienced prior). In the other facial, cream entered the nostril and remained there throughout the session, creating concern about inhalation; the client ultimately had to clean it out herself after the session. This experience was distracting and far from relaxing. Additionally, massage and sculpting techniques reflected a noticeable lack of refinement and training, particularly for clients accustomed to higher-quality services. Overall, the experience lacked attentiveness, professionalism, cleanliness, and the level of care expected in a premium setting."

I have a birthday coming up and with two kids, I rarely think about myself, especially when one of…read moremy kid's birthday is within less than a week of my own. A family member asked what they could get me and I said I'd love a massage. It was my part to do the research and find where I wanted to go. I've done the ultra luxe massages at the Four Seasons and I've also done Massage Envy. It's really the masseuse that makes the difference. I looked for best local massages near me and found Serendipity. Reading through the profiles of the massage therapists I was intrigued by Tonya, mainly for what I interrupted as would be a hard massage experience. My muscles definitely needed a hard touch, not just a relaxing massage. I appreciated the extra attention to the sore spots I noted. The process upon arrival was unclear. It was about 10 minutes after my scheduled appointment time that I made contact with an employee and was immediately helped. I'd return again in the future and recommend Tonya to anyone not afraid of a more pronounced touch to the massage.

This was my first time here after being recommended by a family member and the service and quality…read morewas amazing. Everyone was knowledgeable and helpfu. Nargis was an amazing stylist and gave great tips for my thick hair that ended up having natural curls! I will definitely come back again.

Got a great summer haircut with Kathleen! Everyone was so nice and made me feel so special! Thanks…read morefor letting me walk in!

If you are looking for a good relaxing facial look no further Joy is amazing. I have done different…read morefacials and they all include a massage. Joy will always try to accommodate your schedule she's very personable. I've tried other places and I always see myself coming back here.

I love his place. The facials leave my skin feeling so clean and refreshed. My favorite part is the…read moreshoulder and arm massage that is done while masks and treatments set in. Joy is amazing!

I have been going to Pooja for a couple of years now. It is really easy to get an appointment with…read moreher via the Genbook website. Very quick. Wait time is nonexistent. I started off doing my eyebrows and then moved to full body wax with her. She tells me the process so I am not nervous.Keeps me talking to avoid pain lol Upon reading some comments, she could trim after she threads your eyebrows. Sometimes the hairs aren't align and look symmetrical. She does offer aloe at the end. She does put a cleaning oil after the waxes. Prices are great! I can't complain. ESP someone on a budget. I don't plan to seek another person unless I move!

The best in West Springfield! Pooja is great and doesn't over thread my brows. She's booked…read moreappointment only so sometimes hard to see spare of the moment. Otherwise, best brow service..period.