I have been going here for several years. The biggest problem is that they can't hold on to their waxers. I've had several waxers complain to me during my waxing time about how management treats them. Because they can't hold on to their staff, my appointments are constantly rescheduled.
Recently, I booked an appointment for 5 weeks out and a few days before, it was rescheduled for a later time. Keep in mind I have a 2 year old and 6 month old twins so I try to strategically book these appointments during their nap time. I said I would make the new time work. The day of the appointment, I was 4 minutes late. Totally my fault. When I arrived, I was told they had a 4 minute grace period. They acknowledged that I was within the 4 minute grace period but they still couldn't do both of my services (eyebrow wax and tint). I questioned this policy - what is the point of a "grace" period if you don't follow it? They then said that they had another appointment booked 15 minutes later so that's why they couldn't do it. When I booked my appointment initially, it was 30 minutes because it was two services. It's always 30 minutes. I think it was shortened to 15 minutes because they had to reschedule me.
I'm super disappointed in the lack of transparency. They also now won't reply to any of my texts. I know they are receiving them because I received an automated message that they would reply during business hours.
I would recommend going to the Fairfax location over this one. read more