BEWARE ALSO KNOWN AS CONSIDER IT MOVING…read more
I booked a pack and move with Michael who came on-site for estimate and I also sent photos afterwards. I got a verbal estimate, text message with pricing. The night before at 7pm I called to confirm as I hadn't gotten any notification. He said the project lead would be calling to confirm, later Markus called and confirmed for the next day between 9-10am. That morning Markus called to asked if everything was packed and ready to go, I explained I was paying for them to pack and move everything, he asked how many boxes he needed, I told him I don't know, I assumed Michael filled him in on the specs of the job to prepare. The team arrived on time close to 9am and began packing, I took my toddler to the new place to stay out of the way. Late afternoon they arrived at the new place, I let them in and went back to old place. I walked in, see a shoebox on my stove, it was a Givenchy shoebox from my bedroom closet. pieces of a broken jar of artichoke hearts along with my authenticity card were in it and on the floor my dish towel laying over remnants of the broken jar and artichokes. I understand things happen but to go all the way to my bedroom, take a designer shoebox to put some of the pieces in didn't make sense, especially since my bagless garbage can was was being used for trash by them all day, Markus had no explanation, anyway they had left the backyard items so I came back and told Markus and he sent 2 guys back to retrieve the items.
When I came back to the new place I saw my mattress untaped on one side sitting in the dewy grass with a wet stain on the bottom and a dirt mark on the top. living room rug was not wrapped with anything at all and laying in the grass with dirt foot prints on it same with 2 other rugs. just found this to be disrespectful.
I called Michael afterwards to voice my concerns. He kept saying "are you serious right now" dismissing my concerns. I hired them to make the move less stressful, instead created more work for me now had to clean my rugs and mattress and my designer shoebox is now garbage. He said "this isn't a big deal". he was defensive and irritated that I was telling him what I experienced instead of listening to understand what happened. I started to unpack, none of the boxes are labeled. The first had a live plant packed with kitchen items, dirt spilled all over, plant dead. another live plant in with my robes, dirt everywhere plant dead robes to be cleaned. In the next picture frames all tossed in unwrapped box not even sealed no glass had broken but a canvas one was scratched and gashed, ruined. Other items not packed well, a basket of blankets in the livingroom weren't put into a box/ bag they were put in the truck as is and must've fallen over as they arrived the top few unfolded and dirty. My travel bags and purses in a basket in my closet were also not boxed/bagged and the leather bag on top has several scratches now. furniture was mishandled- antique side table had its drawer handle broken off and has a deep scratch on it. velvet arm chair cushion has multiple scratches. buffet console's 2 center support legs are missing, despite asking several times where they put them as I have opened every box no response from anyone at CIM. I go back to the old place to clean up, notice items left behind, 1 full and 2 half cabinets, under sink items, shoes, a light and garage stuff. Markus had called asked how they could make this right. I asked for a partial refund to help me offset the expense of the damaged and missing items. He asked that I email which I did on 1/12, since then I have not heard from Michael or Markus despite my leaving numerous voicemails, texts and emails. I've attached photos I shared with Michael directly. Funny they advertise "if you use inexperienced movers that'll just put more work on you" boy that was totally the truth here, not only did Consider it Moving cost me over $1000 in damaged, broken and missing items but also cost me hours of my time in trying to clean, repair and replace the affected items. No, I would not recommend this company. Update 2/6 just realized my brand new computer monitor I had still in the packaging waiting to set up when I moved that was property of my employer is missing... more money I now need to lay out. I messaged Michael, of course no response and also left another voicemail for Markus. Overall I feel as though they took advantage of me as a single vulnerable mother, truly despicable.
